We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ponce Plaza Hotel and Casino

Save
Share
163 Calle Reina, Ponce 00730-4855 Puerto Rico
Expedia.com
Hotels.com
Official Website
Booking.com
Orbitz.com
Travelocity
View all 14 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (274)
360
Panoramas (14)
Room & Suite (227)

About

#2 of 10 hotels in Ponce
Location
Cleanliness
Service
Value
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Children Activities (Kid / Family Friendly)
Car hire
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Conference facilities
Banquet room
Meeting rooms
Concierge
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish
859Reviews11Q+A100Room tips
Traveller rating
  • 372
  • 219
  • 138
  • 63
  • 67
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Willie C wrote a review Jul 2022
Puerto Rico57 contributions51 helpful votes
Perfect location The hotel is very cozy. Perfect location. Close to great restaurants. Rooms are very confortable but needs improvement. Bed are very good; but pillows are very soft. The hotel also have parking facilities at $11 per day. There is a 10% of hotel fees not included in Booking reservation. We will definitely stay again.
Read more
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Rose wrote a review Feb 2022
19 contributions5 helpful votes
WHOA SHOCKED IN THE WORST WAY!!! We chose this hotel because it was as much as the casino resorts (get the resort) and heart of Ponce. We arrived at 4am and informed them prior, during booking, our flight lands early but were not informed of fee. It was fine but courtesy information should be given prior. The elevator is further and hidden when it should be accessible for handicap. The pool is pretty small and right next to the parking lot, no view. When we entered the room the smell of water mold smacks you in the face. The room was so tiny and out of date, I knew right away we were not staying. We couldn't shower off the airplane funk, as the standing shower floor was stained brown. The bathroom is extremely small as well which made sense why they only had the small standing shower, no tub. The AC was unmanageable and extremely loud like a motor running on no oil. My husband and daughter were exhausted, so we decided to sleep a couple hours before leaving. Sleep was impossible!!! Reminder we came at 4AM. Where the balcony (no sort of pretty view to the heart of Ponce) is you have the back of a building and parking lot with a alley it seems. 5AM a truck was having trouble backing up into something and it was extremely loud. Close to 545AM someone was honking like a maniac in the parking lot of the hotel that echos (which is the view when you open your room door so you hear everything). A little after 615AM workers began construction (which you are not given courtesy information prior after booking) and they were loud. Not only is the work being down loud but the workers are talking and laughing so loud there conversation sound as if they were in our room. We said we couldn't sleep so there was no point to stay longer. After 7AM we check out and they charged us over $250 for no more than 3 1/2 hours being there. I didn't have energy to argue because of no sleep. There is no Kidzone like you see in the picture, that is from a little corner of the cafe there and nomore game. We grabbed breakfast at 5hat cafe $17 for waffles and eggs with juice. I truly do not understand the great ratings as the room itself was more like one of those hourly cheap hotels. The colors of the building and certain little areas definitely cause deceiving pictures. We booked Hilton Golf & Casino Resort and wish we did that first. Holiday Inn Resort is the same price or $100 or $200 more just stay somewhere else and much nicer. Don't do it to yourself if you want to sleep and enjoy Ponce.
Read more
Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Jason R wrote a review Sep 2021
1 contribution
The staff was not able to correct the following 1. Bath Towel Bar fell off wall when using towel to dry hands immediately upon check-in 2. Phone cord did not affix to house phone in room making it complicated to make and recieve calls. 3. No coffee maker.. 4. floors dirty 5. No furniture on porch to use.. 6.They offered a recommendation for preference they did not accommodate. My request for a room with a view instead gave me room overlooking the employee parking lot. 7 I used the laundry in the process no quarters available they did not offer key to laundry upon first contact for quarters which sent me to Parking garage. Back to reception for key to laundry. They took my towels from pool side I had to request a new set three times. There are no guests here for w reason and these are just a few. Guest Room #104 9/1/21-9/3/21
Read more
Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
cgasbarro wrote a review Aug 2021
Newburyport, Massachusetts68 contributions52 helpful votes
Overall a good option downtown with big spacious rooms and a fair price point Amenities are limited (onsite restaurant was closed) so stock up before you arrive The location with city square is very nice for morning or evening walks Be advised many things are closed or limited hours (museums closed on Tuesday)
Read more
Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Wilson wrote a review Jul 2021
Orlando, Florida19 contributions5 helpful votes
First of all, this hotel is divide in three separate buildings. What you see in the picture (yellow building) is the Casino/Café/pool/Admin offices). The hotel room are located in the back in a separate building (no security), next to the garage building. The room was a total disappointment, so much that we cancelled the second night stay. The room felt like you were at a beach bolongo with old tile floors and the main door with an inch gap in the bottom, which allowed bugs (spiders and lizards) and street noise in. The rest room barely had hot water or pressure. The toilet (separate room) was ventilated by a open window to the outdoor hallway. The curtains reminded me of a Dracula movie. BTW, this was a Junior Suite. Never staying here again. The only thing this hotel has going for it is the Casino, location, and the Coffee shop.
Read more
Date of stay: July 2021
Rooms
Location
Service
Room Tip: Stat at another hotel
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
GZA wrote a review Jun 2021
7 contributions
+1
First of all, the bathroom was in bad conditions, the towel rack was rusty, window vent dirty, water pressure weak, couldn’t find warm water, it was super hot or cold. From 5 days, they only make the bed one day. At the time to check out, they charged the parking around $11 for each day when they never mentioned it, they always said to give the parking ticket to validate it. Overall it wasn’t a good experience.
Read more
Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Maryanne L wrote a review Feb 2021
Washington Crossing, Pennsylvania60 contributions23 helpful votes
I am very happy with my stay at the Ponce Hotel and Casino. It is is in a great location across from the cathedral, in walking distance of the historical sites and many dining choices. I stayed in a historic room located in the front of the hotel, facing the cathedral. Wonderful atmosphere. The bed was excellent, good bedding, good sir conditioning. It is not deluxe and the old hotel has it's worn edges. There is no in room safe nor electronic licks. I felt secure as thesraff is paying attention and very nice.
Read more
Date of stay: February 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
ICS2008 wrote a review Jul 2020
San Juan, Puerto Rico65 contributions28 helpful votes
We have stayed at this hotel twice and we recommended wholeheartedly. Very clean, nice bed and bedding and felt safe. The employees were always very nice and helpful too. The Café downstairs is really good too.
Read more
Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
antoniodQ1517CZ wrote a review Jun 2020
Raleigh, North Carolina63 contributions6 helpful votes
My wife and I stayed at Ponce Plaza Hotel for a doctor’s appointment the next day. Everyone and everything was perfect. COVID preventions we’re properly stablished. The service was so good that in the evening we wanted a hot chocolate but everything was closed due to COVID. Mr. Christian heard us asking in the front desk for a place to get our chocolate but we were told everything was closed. We were surprised when Christian nocked our door with the hot chocolate cups. He heard us asking at the front desk and went on his own to the kitchen and together with Melany made our two cups of hot chocolate...THAT IS EXCELLENT SERVICE!!! Further more, Christian checked our TV for the channels we wanted. Pls recognize Mr Christian and Miss Melanie for going on and beyond customer expectations.
Read more
Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Share
Response from Ponce Plaza Hotel and Casino, Owner at Ponce Plaza Hotel and Casino
Responded 14 Jul 2020
WE are very glad you enjoyed your stay. We strive to make sure everyone is safe during this Pandemia. Also Melany and Christian are both excellent employees and always give 200%. We will mention them in our staff meeting and let them know how you feel. Thanks once again for your comments
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nicobi10 wrote a review Mar 2020
Fajardo, Puerto Rico95 contributions7 helpful votes
Perfectly located for those who really want to enjoy Ponce's downtown life. Walking distance from so many eateries, shops, bars and hang outs. Comfortable rooms and great views of the city. Accessible parking
Read more
Date of stay: March 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Corner rooms have great balconies
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Ponce Plaza Hotel and Casino, Owner at Ponce Plaza Hotel and Casino
Responded 14 Jul 2020
Thank you very much for your feedback. We are glad you enjoyed your stay.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$151 - $196 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoPonce
NUMBER OF ROOMS
69
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Ponce Plaza Hotel and Casino
Which popular attractions are close to Ponce Plaza Hotel and Casino?
Nearby attractions include Parque de Bombas (0.1 km), Hacienda Buena Vista (0.1 km), and Cathedral of our Lady of Guadaloupe (0.07 km).
What are some of the property amenities at Ponce Plaza Hotel and Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Ponce Plaza Hotel and Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ponce Plaza Hotel and Casino?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Ponce Plaza Hotel and Casino?
Conveniently located restaurants include King's Cream, Campioni Pizza Birra & Tapas, and Lola.
Are there opportunities to exercise at Ponce Plaza Hotel and Casino?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Ponce Plaza Hotel and Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Ponce Plaza Hotel and Casino offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Ponce Plaza Hotel and Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ponce Plaza Hotel and Casino?
Many travellers enjoy visiting Museo Castillo Serralles (0.9 km), Hacienda Buena Vista (0.1 km), and Tibes Indigenous Ceremonial Center (3.5 km).
Is Ponce Plaza Hotel and Casino accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.