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Ponce Plaza Hotel and Casino

Booking.comUS$ 96*
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09/04/2017 10/04/2017
1 room 2 adults 0 children
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Ponce Plaza Hotel and Casino
Ponce Plaza Hotel and Casino
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656 Reviews from our TripAdvisor Community

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Showing 525: English reviews
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Lakeland, Florida
Reviewed 4 days ago NEW

We had a good experience at the hotel although I must admit, there were times we didn't have hot water. I did have a very bad experience at the cafe, where as I was awaiting to be rung up for my purchase, the cashier skipped me over the next customer and didn't even bother apologizing. I found her rude and...

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Helpful?
Thank dcintrondalmau
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear dcintrondalmau: We appreciate your time and feedback. We are happy to receive a four star review even thought you had a bad experience at the coffee shop. We sincerely apologize the situation and this will be discuss with the F&B Director. We hope to see you soon again at Ponce Plaza Hotel and Casino. sincerely, Maricarmen San Antonio

Crystal Lake, Illinois
Reviewed 6 days ago NEW

Average room. Smelled like smoke - but with good bathroom. Average front desk staff with no real care expressed about guests interests. Average restaurant and bar that closes early, even during a festival - but with good, caring staff that will go out of their way for you. This place is pretty run of the mill and we definitely won't...

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Helpful?
Thank Paul F
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Paul F: thank you for your time and feedback. We apologize any situation with your room and this has been also discussed with the supervisor. We hope to see you soon again at Ponce Plaza! Sincerely, Maricarmen San Antonio

North Carolina
Reviewed 1 week ago

Nice old hotel, and can't bet the location right downtown. Friendly staff and clean rooms. good resturant and cafe. Spoke english so that is always a plus when in a place where it's a second language.

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Helpful?
Thank Randy H
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Randy H: We appreciate your time and feedback. We are very happy to know that you can enjoy your stay and our facilities. We look forward to welcoming you back very soon! Sincerely, Maricarmen San Antonio

Minneapolis, Minnesota
Reviewed 1 week ago

Great location - charming historical hotel - very friendly staff. We had to call twice to get towels delivered, and had to call twice to get someone to come and reset our room safe. Once those were taken care of, we were 100% satisfied and wish we could have stayed longer.

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Helpful?
Thank Julie C
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Julie C: We appreciate your time and feedback. We are very happy to know that you enjoy your stay and facilities. Our goal is that our guest feel like home and come for more! So we looking forward to welcoming you back very soon! Sincerely, Maricarmen San Antonio

Helsinki, Finland
Reviewed 1 week ago

We really enjoyed our stay in the spacious Junior Suite. Best location in town, great restaurant and cafe, very helpful staff. The only thing is that they claim to be a 4-star hotel, which clear it is not.

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Helpful?
Thank JuhaniP
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear JuhaniP: We appreciate your time and your feedback. Thanks for give us a five star review. Our number one goal its that our guest feel like home and come for more! We are happy to know that you enjoy your stay, restaurants and facilities. We hope to see you soon again at Ponce Plaza! Sincerely, Maricarmen San Antonio

PUERTO RICO
Reviewed 2 weeks ago via mobile

Only for one night for a medical meeting but what a nice surprise. Small boutique hotel location perfect in front of the Ponce historic Plaza. Staff was very helpfull and professional with me and even on the worst case scenario of a rude guest like the one from France that was arguing on my check out. Excellent food in Lola...

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Helpful?
Thank LUISMOLINARY
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear LUISMOLINARY; Thanks for your time and feedback. Reviews such as yours really makes us feel proud of our line to work. Even thought we are a small hotel we love to stand out above the rest. This is why we work on exceeding our guest expectations. We look forward to welcoming you back very soon! best regards, Maricarmen San...

Reviewed 2 weeks ago via mobile

This is a hotel which could have been a fantastic place if : - the breakfast would have been available in another place than in a low quality fast food which has the only advantage to be connected to the lobby ... nothing really interesting to eat but expensive !! - the colonial rooms in the old building would have...

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Helpful?
Thank Samsab
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Samsab: Thank you for your time and feedback. We apologize any situation for falling short of your expectations regarding our housekeeping staff and for the issues you had with the noise. Our number one goal is that our guest feel like home and come for more. We look forward to welcoming you back very soon and for a future...

Reviewed 2 weeks ago

My wife and I selected this center-city facility because it is used by Road Scholar programs. We have used Road Scholar 3 times and had great experiences with them. Hence, we were confident that this would be of good quality and a good value. Right on both. Onsite there is a high-end restaurant and also a nice deli-like eatery. Importantly,...

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Helpful?
Thank HurricaneSandyStorm
PoncePlazaHotel, General Manager at Ponce Plaza Hotel and Casino, responded to this review

Comments like these are why we are so proud of our property and our excellent staff. I am glad that our location was a great convenience for the purpose of your visit. We hope to see you on your next trip. Regards, Linda Y. Pacheco Hotel Director

Lyon, France
Reviewed 2 weeks ago

Very Expensive hotel for poor quality and service, unfriendly and unhelpful staff Breakfast at Melao is a complete ripoff, rooms hardly clean Housekeeping made late in the afternoon Tiny swimming pool with only 2 chairs for the all guests Noisy area AVOID IT !

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Helpful?
Thank frankly2017
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel and Casino, responded to this review

Dear Frankly2017: We are centrally located in the Downtown Ponce area , this area is of high traffic and busy night life. At our Melao Coffee shop we have different alternatives for breakfast , lunch and dinner to satisfy all of our guests. For you next visit to Ponce please contact me directly. Cordially, Linda Y. Pacheco

Orlando, Florida
Reviewed 2 weeks ago via mobile

The location of the hotel is very nice and the rooms were great as far as size but there were numerous roaches in the bathroom and when I went to explain that to the front desk I received an apology and nothing more. I travel for work so this is huge for me and does not go without notice. My...

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Helpful?
Thank dcolon02
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel and Casino, responded to this review

Dear D Colon: We strive on giving excellent service and have our rooms neatly set up for the comfort of our guests. I apologize that even though we made every effort to make your stay and enjoyable one we were not successful. Please feel free to contact me personally for your next stay. Cordially, Linda Y. Pacheco

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more   less 

Additional Information about Ponce Plaza Hotel and Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Region: Caribbean > Puerto Rico > Ponce
Price Range: ₹ 6,218 - ₹ 11,847 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ponce Plaza Hotel and Casino 3.5*
Number of rooms: 69
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Ponce Plaza Hotel and Casino staff and other travellers.
5 questions
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Questions? Get answers from Ponce Plaza Hotel and Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great room”
 of 5 bubbles , 22 Feb 2017 | Read review
“A room in the old section would be nice, but we enjoyed the view from our modern room.”
  • view from room
 of 5 bubbles Newsysuzy, 12 Feb 2017 | Read review
“Please clean thoroughly and control humidity problem. Please try to keep control on loud guest during late hours so the other guest can have a good night sleep!”
 of 5 bubbles carlosenio, 8 Feb 2017 | Read review
“Need better showers”
 of 5 bubbles 483miguela, 20 Jan 2017 | Read review
“More light thus making it to appear bigger”
 of 5 bubbles espejuelos, 10 Jan 2017 | Read review
5 of 5
Booking.com
US$ 96* /night
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TripAdvisorUS$ 96
Expedia.comUS$ 109
PricelineUS$ 96
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Prices are for 1 room, 2 adults
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