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Ponce Plaza Hotel and Casino

Calle Reina Esquina Méndez Vigo y Unión, Ponce 00730-4855 Puerto Rico
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Traveller (288)
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Panoramas (14)
Room & Suite (216)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#1 of 9 hotels in Ponce
Location
Cleanliness
Service
Value
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Children Activities (Kid / Family Friendly)
Car hire
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Conference facilities
Banquet room
Meeting rooms
Concierge
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Historic Hotel
Business
Languages Spoken
English, Spanish
865Reviews11Q+A100Room tips
Traveller rating
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Kristy Torres wrote a review Feb 2024
Aguada, Puerto Rico1 contribution
First time staying the hotel and loved it. Went for the Carnaval Ponceño and being able to watch the parades from their main balcony was a bonus. Room was very clean, spacious, comfortable, also nice and cold. Breakfast included at Melao had delicious coffee and food. All the staff we encountered were very pleasant and helpful.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amaury G wrote a review Oct 2023
San Antonio, Texas1 contribution
Hotel failed to inform anyone there is heavy construction/demolition right outside every hotel room. You won’t be able to sleep past 0630! When I asked what was going on outside, front desk immediately knew what I meant.
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Elizabeth C wrote a review Jul 2023
3 contributions
We really wanted to like this hotel. It was modern and clean and chic. However, the service was unacceptable. We had been in our room about 45 minutes when I realized the WiFi wasn’t working. I called guest services, told the woman on the other end about the issue, she told me she’d contact IT, then hung up on me. 3 hours later, still no WiFi, so we went to the front desk to ask if something could be done. The young man at the desk said he’d contact IT but they won’t be in until the next day. Fast forward to the next day, we get back to the hotel at around 3 pm, still no WiFi, so we stop off at the front desk. The gentleman there says IT was contacted and they didn’t find a problem. We show him screenshots of our devices not connecting. He will call them, again. After hearing nothing for a few hours, we stopped at the desk to ask about the WiFi for the fourth time! The gentleman says oh, the IT guy has confirmed the WiFi doesn’t work in our room. Why did it take 4 complaints and over 24 hours for the staff to believe us? Why didn’t anyone reach out to us? We are told we can switch to a room that gets WiFi. We pack up all our things and move rooms. The WiFi works! But we were put in the room across from the first floor elevator, where folks were running and screaming in the halls past midnight, and outside our window was an active construction site. We were truly moved to the worst room in the hotel after being blown off for a full day. So we woke up very early to the sounds of a building being demolished. This is the hospitality you can expect if you have the audacity to point out the WiFi doesn’t work… 4 times before someone actually listens to you. When we checked out I asked to speak to the supervisor because this experience was not what we had expected. The supervisor was apparently busy. I asked the very nice and apologetic lady behind the desk if we could get some kind of discount based on our experience. She refunded the price of our parking and said that was all she could do. I’m sure it was, but what a giant disappointment! I would not stay here again. I’m not sure why our concerns were ignored. And we were really disappointed with the whole experience.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Susanme wrote a review Jun 2023
3 contributions2 helpful votes
It was very clean and new. It was freezing. You could not change the temperature so you had to shut the air conditioning off at intervals. It was very uncomfortable. Internet did not work on the balcony so if you went there because it was so cold, you had no internet.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Willie C wrote a review Jul 2022
Puerto Rico71 contributions53 helpful votes
Perfect location The hotel is very cozy. Perfect location. Close to great restaurants. Rooms are very confortable but needs improvement. Bed are very good; but pillows are very soft. The hotel also have parking facilities at $11 per day. There is a 10% of hotel fees not included in Booking reservation. We will definitely stay again.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rose wrote a review Feb 2022
19 contributions6 helpful votes
WHOA SHOCKED IN THE WORST WAY!!! We chose this hotel because it was as much as the casino resorts (get the resort) and heart of Ponce. We arrived at 4am and informed them prior, during booking, our flight lands early but were not informed of fee. It was fine but courtesy information should be given prior. The elevator is further and hidden when it should be accessible for handicap. The pool is pretty small and right next to the parking lot, no view. When we entered the room the smell of water mold smacks you in the face. The room was so tiny and out of date, I knew right away we were not staying. We couldn't shower off the airplane funk, as the standing shower floor was stained brown. The bathroom is extremely small as well which made sense why they only had the small standing shower, no tub. The AC was unmanageable and extremely loud like a motor running on no oil. My husband and daughter were exhausted, so we decided to sleep a couple hours before leaving. Sleep was impossible!!! Reminder we came at 4AM. Where the balcony (no sort of pretty view to the heart of Ponce) is you have the back of a building and parking lot with a alley it seems. 5AM a truck was having trouble backing up into something and it was extremely loud. Close to 545AM someone was honking like a maniac in the parking lot of the hotel that echos (which is the view when you open your room door so you hear everything). A little after 615AM workers began construction (which you are not given courtesy information prior after booking) and they were loud. Not only is the work being down loud but the workers are talking and laughing so loud there conversation sound as if they were in our room. We said we couldn't sleep so there was no point to stay longer. After 7AM we check out and they charged us over $250 for no more than 3 1/2 hours being there. I didn't have energy to argue because of no sleep. There is no Kidzone like you see in the picture, that is from a little corner of the cafe there and nomore game. We grabbed breakfast at 5hat cafe $17 for waffles and eggs with juice. I truly do not understand the great ratings as the room itself was more like one of those hourly cheap hotels. The colors of the building and certain little areas definitely cause deceiving pictures. We booked Hilton Golf & Casino Resort and wish we did that first. Holiday Inn Resort is the same price or $100 or $200 more just stay somewhere else and much nicer. Don't do it to yourself if you want to sleep and enjoy Ponce.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Jason R wrote a review Sept 2021
1 contribution1 helpful vote
The staff was not able to correct the following 1. Bath Towel Bar fell off wall when using towel to dry hands immediately upon check-in 2. Phone cord did not affix to house phone in room making it complicated to make and recieve calls. 3. No coffee maker.. 4. floors dirty 5. No furniture on porch to use.. 6.They offered a recommendation for preference they did not accommodate. My request for a room with a view instead gave me room overlooking the employee parking lot. 7 I used the laundry in the process no quarters available they did not offer key to laundry upon first contact for quarters which sent me to Parking garage. Back to reception for key to laundry. They took my towels from pool side I had to request a new set three times. There are no guests here for w reason and these are just a few. Guest Room #104 9/1/21-9/3/21
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Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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cgasbarro wrote a review Aug 2021
Newburyport, Massachusetts68 contributions52 helpful votes
Overall a good option downtown with big spacious rooms and a fair price point Amenities are limited (onsite restaurant was closed) so stock up before you arrive The location with city square is very nice for morning or evening walks Be advised many things are closed or limited hours (museums closed on Tuesday)
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Wilson wrote a review Jul 2021
Orlando, Florida34 contributions8 helpful votes
First of all, this hotel is divide in three separate buildings. What you see in the picture (yellow building) is the Casino/Café/pool/Admin offices). The hotel room are located in the back in a separate building (no security), next to the garage building. The room was a total disappointment, so much that we cancelled the second night stay. The room felt like you were at a beach bolongo with old tile floors and the main door with an inch gap in the bottom, which allowed bugs (spiders and lizards) and street noise in. The rest room barely had hot water or pressure. The toilet (separate room) was ventilated by a open window to the outdoor hallway. The curtains reminded me of a Dracula movie. BTW, this was a Junior Suite. Never staying here again. The only thing this hotel has going for it is the Casino, location, and the Coffee shop.
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Date of stay: July 2021
Rooms
Location
Service
Room Tip: Stat at another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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GZA wrote a review Jun 2021
7 contributions
+1
First of all, the bathroom was in bad conditions, the towel rack was rusty, window vent dirty, water pressure weak, couldn’t find warm water, it was super hot or cold. From 5 days, they only make the bed one day. At the time to check out, they charged the parking around $11 for each day when they never mentioned it, they always said to give the parking ticket to validate it. Overall it wasn’t a good experience.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₹13,923 - ₹17,239 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoPonce
NUMBER OF ROOMS
69
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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PONCE PLAZA HOTEL AND CASINO - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Ponce Plaza Hotel and Casino
Which popular attractions are close to Ponce Plaza Hotel and Casino?
Nearby attractions include Castillo Serralles (0.6 km), Parque de Bombas (1.0 km), and Cathedral of our Lady of Guadaloupe (1.0 km).
What are some of the property amenities at Ponce Plaza Hotel and Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Ponce Plaza Hotel and Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ponce Plaza Hotel and Casino?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Ponce Plaza Hotel and Casino?
Conveniently located restaurants include Campioni Pizza Birra & Tapas, King's Cream, and Lola.
Are there opportunities to exercise at Ponce Plaza Hotel and Casino?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Ponce Plaza Hotel and Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Ponce Plaza Hotel and Casino offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Ponce Plaza Hotel and Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ponce Plaza Hotel and Casino?
Many travellers enjoy visiting Castillo Serralles (0.6 km), Hacienda Buena Vista (1.1 km), and Tibes Indigenous Ceremonial Center (2.6 km).
Is Ponce Plaza Hotel and Casino accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.