We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Ponce & Tropical Casino, an IHG Hotel

Save
Share
3315 Ponce By Pass, Ponce 00728-1502 Puerto Rico
Lowest prices for your stay
Hotels.com
$176
View deal
Free cancellation until 07/10/22
Reserve now, pay at stay
Booking.com
$176
View deal
Free cancellation until 08/10/22
Reserve now, pay at stay
HolidayInn.com
$176
View deal
Free cancellation until 08/10/22
Reserve now, pay at stay
Expedia.com$176
Travelocity$176
Priceline$176
View all 17 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (169)
360
Panoramas (11)
Room & Suite (144)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Ponce & Tropical Casino, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 10 hotels in Ponce
Location
Cleanliness
Service
Value
Stay at the Holiday Inn® Ponce & Tropical Casino Hotel and explore the Caribbean Side of Puerto Rico Enjoy peaceful mountainous surroundings and gorgeous views to the Caribbean Sea while being minutes from downtown Ponce Our location off Highway 2 grants business travelers easy access to Mercedita Airport and El Tuque Industrial Park Also convenient for leisure guests, we are near the main attractions of the city Get to know the city's culture and history by stopping at museums like Ponce Museum of Art The on-site Restaurant offers Daily grab&go breakfast and Dinner Friday and Saturday Stay active with the help of the Fitness Center and work from the Business Center with complimentary Internet access
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Game room
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish
375Reviews5Q+A61Room tips
Traveller rating
  • 123
  • 127
  • 77
  • 34
  • 14
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Jay98 wrote a review May 2022
Madison, Wisconsin30 contributions12 helpful votes
The hotel does not even provide bottled water. The atmosphere is moist and uncomfortable in my room. Faucet handle leaking water. Plug not working. Overall an old hotel. One great thing is that the front desk is very nice. She gave me great advice about dining.
Read more
Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from IHG Service, Owner at Holiday Inn Ponce & Tropical Casino, an IHG Hotel
Responded 7 Jun 2022
Hello jay98jay98jay, We are very interested in your opinion about your stay with us on our property. We need insights like yours to improve our quality and constantly aim higher for our guests' enjoyment. I want to apologize for any shortcomings you might have come across. Don't worry. I have forwarded your review to our management for further attention. We truly loved hosting you and would love to do so again. I hope you give us another chance to show you we can do better. Hopefully, we'll see you soon. Alejandro G. Case Manager. IHGService.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DAVID wrote a review Mar 2022
Tampa, FL6 contributions
The staff at this hotel is very friendly and caring. Michael who hosted the breakfast during our stay was especially great. We also enjoyed the beautiful ocean views. Relaxing in to pool area the ocean is always in view. There is also both full sum as well as shaded areas to relax there. The guest rooms were clean. The rooms are currently being renovated, which is needed, so next time we come here we look forward to.
Read more
Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Rose wrote a review Feb 2022
19 contributions5 helpful votes
+1
We originally booked at Ponce Plaza Hotel (gross) and left same day to book here. What a difference!! They are doing construction so not all rooms are updated. You may want ask for an already renovated room. We had a beautiful balcony view of the pool and ocean. The queen beds were so spacious and comfortable. My brother's room was a King suite which cost more and they originally gave him an outdated room. We immediately let them know he needed a better room and they accommodated him with no problems. His king room was gorgeous and his view was amazing as well. Even the entrance view was so beautiful on top of the hill. My husband went to the casino every night and had a good time. Service was amazing as well. The only cons would be not all the rooms have been updated yet (But like I said they will accommodate for an updated if requested). They did not do housekeeping room cleaning during our 5 day stay. There is no nightly bar with the casino.
Read more
Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
King B wrote a review Dec 2021
West Palm Beach, Florida474 contributions122 helpful votes
Great Hotel, Great View from the Hill Top! Excellent staff, nice remodeled rooms, quiet, what more could you ask for? Good Restaurant, Casino on property, free parking. Mask required on entry and a COVID Vaccination card.
Read more
Date of stay: December 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Judith wrote a review Dec 2021
Lodi, New Jersey1 contribution3 helpful votes
The room smelled bad. Rugs were filthy and lamps were rusted and dirty. No garbage linings. No microwave. We had to repeatedly get new keys to get into the room. No hot water. Very limited service. The food was bad. Housekeeper took the tip but didn’t clean the one day that she went. I reported it but nothing was done about it. Would never go back. So disappointed. I’ve been a loyal customer for years.
Read more
Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
edsquare2017 wrote a review Jun 2021
Ridgefield Park, New Jersey3 contributions1 helpful vote
I've stayed at this hotel several times when visiting my family in Puerto Rico. I've always enjoyed it and found the place pleasant. This trip however, the place had really deteriorated. Maintenance service has diminished. The shower head in our room was terrible, with water spraying over the top of the shower curtain and onto the floor and on the toile seat. There was a huge stain on the bathroom wall and the ceiling looked like someone was spitting coffee at it. The air conditioner in the room leaked soaking the carpet. What shocked me most was the maid service. Because of COVID (and they literally said this) they only provide new, clean towels every 3 days and they only clean the rooms every 5 days. SERIOUSLY!! You would think during COVID they would clean more, not less. It felt nasty. Don't stay here. Go someplace clean.
Read more
Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Room Tip: Stay someplace else
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Rose O wrote a review Jun 2021
3 contributions
I have stay here before and have had a pleasant stay. Now the price’s are higher but service is lower. You get a change of towels every three days. Full mail service once a week. There excuse is because of Covid. You figured with Covid they would be more diligent with the cleaning. No coffee or cups for the coffee maker. No worth the money.
Read more
Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Michelle wrote a review Nov 2020
Central Arizona, Arizona1 contribution2 helpful votes
One of the worst places I have ever stayed at. Stained carpet, baseboards peeling off the walls, rusty and dirty lamps, cockroaches in the room. No food available after 10am. Extremely outdated and dirty. Outlets placed in inconvenient places to charge your phone. Room was so humid my walls and bathroom floor were wet. I literally had to go use the dryer to dry my damp clothes. Was told to change the temp to 62 degrees to avoid that issue, which is FREEZING and uncomfortable. Towels stunk. On top of that, the phone hardy worked, so my husband had to walk to the front to get assistance. I have family in Puerto Rico and understand the tropical whether, but even staying at my family's homes in the past I have never encountered such an issue with moisture indoors. I used my points for this trip so luckily I saved a bit of money, but honestly this stay was extremely disappointing, and I hope they make things right. At least update your rooms, come on now. It's 2020. This place is a motel at best. THEY KEEP DELETING MY REVIEW ON GOOGLE. TERRIBLE BUSINESS. PAY ZERO ATTENTION TO 5/5 REVIEWS. THEY ARE GETTING PAID.
Read more
Date of stay: November 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from IHG Service, Owner at Holiday Inn Ponce & Tropical Casino, an IHG Hotel
Responded 18 Nov 2020
Hello MCHLLBNLL, Thank you for staying at our Holiday Inn Ponce & Tropical Casino and taking the time to leave us feedback. We are all about giving exceptional service to our guests and are committed to comfort in every way. I'm sorry there were a couple of issues you encountered that spoiled your stay. I know how letdown you must have felt towards the cleanliness of the room, the humid temperature, and the outlets not conveniently located. I have conveyed your comments to the Hotel Management to work with the proper departments and the necessary improvements needed on our end. We hope you will join us again in the future and impart a better stay. Safe travels, Deborah R. Case Manager IHGService
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
w est wrote a review Oct 2020
San Juan, Puerto Rico122 contributions62 helpful votes
Fresh out of this hotel, for a staycation / work trip. We booked a doble room trying to cover for a much needed break and spend family time. The place is located up top of a soft hill, offering spectacular views. The pool area has wonderful trees to sit and relax. The staff was very helpful and gave us excellent service. The room was clean and beds were so comfortable along with the nice a/c..hotel has been there a long time so expect this kind of setting. All together smelled and was clean.
Read more
Date of stay: October 2020
Value
Service
Sleep Quality
Room Tip: Pool access rooms
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Dennis J wrote a review Dec 2019
Hammond, Louisiana58 contributions12 helpful votes
This is a very good hotel. The room was clean, quiet, and comfortable. The breakfast was good. The staff was friendly. We enjoyed sitting out by the pool. They even have their own exit off the interstate!
Read more
Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
PRICE RANGE
$163 - $193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn ponce & tropical hotel ponce, holiday inn ponce and tropical casino, ponce holiday inn
LOCATION
CaribbeanPuerto RicoPonce
NUMBER OF ROOMS
116
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Holiday Inn Ponce & Tropical Casino, an IHG Hotel
Which popular attractions are close to Holiday Inn Ponce & Tropical Casino, an IHG Hotel?
Nearby attractions include Museo Castillo Serralles (7.0 km), Parque de Bombas (7.1 km), and La Guancha de Ponce (6.2 km).
What are some of the property amenities at Holiday Inn Ponce & Tropical Casino, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Holiday Inn Ponce & Tropical Casino, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Ponce & Tropical Casino, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Ponce & Tropical Casino, an IHG Hotel?
Conveniently located restaurants include King's Cream, Campioni Pizza Birra & Tapas, and Lola.
Are there opportunities to exercise at Holiday Inn Ponce & Tropical Casino, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Ponce & Tropical Casino, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Ponce & Tropical Casino, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Ponce & Tropical Casino, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Ponce & Tropical Casino, an IHG Hotel?
Many travellers enjoy visiting Museo Castillo Serralles (7.0 km), Hacienda Buena Vista (7.0 km), and Cruceta Del Vigia (7.0 km).
Does Holiday Inn Ponce & Tropical Casino, an IHG Hotel have any great views?
Yes, guests often enjoy the ocean view available here.