The hotel does not even provide bottled water. The atmosphere is moist and uncomfortable in my room. Faucet handle leaking water. Plug not working. Overall an old hotel. One great thing is that the front desk is very nice. She gave me great advice about dining.
The staff at this hotel is very friendly and caring. Michael who hosted the breakfast during our stay was especially great. We also enjoyed the beautiful ocean views. Relaxing in to pool area the ocean is always in view. There is also both full sum as well as shaded areas to relax there. The guest rooms were clean. The rooms are currently being renovated, which is needed, so next time we come here we look forward to.
We originally booked at Ponce Plaza Hotel (gross) and left same day to book here. What a difference!! They are doing construction so not all rooms are updated. You may want ask for an already renovated room. We had a beautiful balcony view of the pool and ocean. The queen beds were so spacious and comfortable. My brother's room was a King suite which cost more and they originally gave him an outdated room. We immediately let them know he needed a better room and they accommodated him with no problems. His king room was gorgeous and his view was amazing as well. Even the entrance view was so beautiful on top of the hill. My husband went to the casino every night and had a good time. Service was amazing as well. The only cons would be not all the rooms have been updated yet (But like I said they will accommodate for an updated if requested). They did not do housekeeping room cleaning during our 5 day stay. There is no nightly bar with the casino.…
Great Hotel, Great View from the Hill Top! Excellent staff, nice remodeled rooms, quiet, what more could you ask for? Good Restaurant, Casino on property, free parking. Mask required on entry and a COVID Vaccination card.
The room smelled bad. Rugs were filthy and lamps were rusted and dirty. No garbage linings. No microwave. We had to repeatedly get new keys to get into the room. No hot water. Very limited service. The food was bad. Housekeeper took the tip but didn’t clean the one day that she went. I reported it but nothing was done about it. Would never go back. So disappointed. I’ve been a loyal customer for years.
I've stayed at this hotel several times when visiting my family in Puerto Rico. I've always enjoyed it and found the place pleasant. This trip however, the place had really deteriorated. Maintenance service has diminished. The shower head in our room was terrible, with water spraying over the top of the shower curtain and onto the floor and on the toile seat. There was a huge stain on the bathroom wall and the ceiling looked like someone was spitting coffee at it. The air conditioner in the room leaked soaking the carpet. What shocked me most was the maid service. Because of COVID (and they literally said this) they only provide new, clean towels every 3 days and they only clean the rooms every 5 days. SERIOUSLY!! You would think during COVID they would clean more, not less. It felt nasty. Don't stay here. Go someplace clean.…
I have stay here before and have had a pleasant stay. Now the price’s are higher but service is lower. You get a change of towels every three days. Full mail service once a week. There excuse is because of Covid. You figured with Covid they would be more diligent with the cleaning. No coffee or cups for the coffee maker. No worth the money.
One of the worst places I have ever stayed at. Stained carpet, baseboards peeling off the walls, rusty and dirty lamps, cockroaches in the room. No food available after 10am. Extremely outdated and dirty. Outlets placed in inconvenient places to charge your phone. Room was so humid my walls and bathroom floor were wet. I literally had to go use the dryer to dry my damp clothes. Was told to change the temp to 62 degrees to avoid that issue, which is FREEZING and uncomfortable. Towels stunk. On top of that, the phone hardy worked, so my husband had to walk to the front to get assistance. I have family in Puerto Rico and understand the tropical whether, but even staying at my family's homes in the past I have never encountered such an issue with moisture indoors. I used my points for this trip so luckily I saved a bit of money, but honestly this stay was extremely disappointing, and I hope they make things right. At least update your rooms, come on now. It's 2020. This place is a motel at best. THEY KEEP DELETING MY REVIEW ON GOOGLE. TERRIBLE BUSINESS. PAY ZERO ATTENTION TO 5/5 REVIEWS. THEY ARE GETTING PAID.…
Fresh out of this hotel, for a staycation / work trip. We booked a doble room trying to cover for a much needed break and spend family time. The place is located up top of a soft hill, offering spectacular views. The pool area has wonderful trees to sit and relax. The staff was very helpful and gave us excellent service. The room was clean and beds were so comfortable along with the nice a/c..hotel has been there a long time so expect this kind of setting. All together smelled and was clean.
This is a very good hotel. The room was clean, quiet, and comfortable. The breakfast was good. The staff was friendly. We enjoyed sitting out by the pool. They even have their own exit off the interstate!