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the stay was comfortable. the location is convenient from the highway and the infrastructure is ok. Food option around it is little, though. so you have to go to city to find food. front desk is welcoming.
Having a 1 yr old my husband and I decided to stay at this property for safety reasons during hurricane Maria. Needless to say the power of this beast did not bring down the staff spirit. Staff was working many hours to ensure all guests...More
i stayed here march 21 and i booked king bedroom. i had a long day and was very tired when i checked in there like around 7ish. They gave me a 2 double bed room and right by the elevator. i went downstairs and they...More
Thank nomer a
Response from IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical CasinoResponded 1 week ago
Hi nomer a,
Thank you for taking the time to write a review about your stay with us. On the other hand, we are sorry we failed to meet your expectations regarding the room your were allocated, as well as the level of service you...More
Even though ultimately very satisfied, 2 very simple requests were met by rolling of the eyes and frank laziness. One request was to call a taxi so not a lot of effort. Understand, Ponce Holiday Inn, that hotels are similar. What differentiates is the attitude...More
First night, room need renovation the rug in room look dirty and all the floor wall need to repair. Bathroom amenity are ok but the washcloths was very wet and dirty..the pool at 12 noon is with a lot bugs, little worms. I cant go...More
Thank Dily C
Response from IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical CasinoResponded 17 December 2017
Hi Dily C,
Thanks for giving our hotel a chance to host you! I'm sorry to hear that you were disappointed with the distressed condition of the carpet and floors. If there are future renovations to be made, we will take your comments into consideration....More