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Mayaguez Resort & Casino

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Mayaguez Resort & Casino
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351 Reviews from our TripAdvisor Community

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There are newer reviews for Mayaguez Resort & Casino
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Showing 156: English reviews
San Juan, Puerto Rico
Reviewed 17 July 2014

Horrible. Here for a dental convention and just getting out of the car we were greeted and treated like garbage. This is supposed to be a kid friendly hotel but their most basic needs are cast aside. STAY AWAY. It's easy to see why it's going downhill fast.

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3Thank Antrax3
North Arlington, New Jersey
Reviewed 15 July 2014

This hotel is beautiful! Our room was very clean and looked fairly new. The pools, water slide, and lazy river were delightful. But after one day you've seen them. The bathrooms provided for those who are using the pool were disgusting; really gross, smelled like urine, certainly wouldnt use them. The casino, which is why we chose this hotel, was...

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Helpful?
2Thank LindseyAlexander
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We appreciate you sharing your experience with us. We apologize that not everything has been as expected. We will consider your comments in order to provide the service you deserve. We hope to have you as guests in the future.

Reviewed 9 July 2014

I haven't see anything like this, PLEASE!!!!!! Don't come here this hotel is dirty, looks like abandoned. The wifi is a nightmare , I called the front desk from my own phone because the one in the room doesn't work and the lady there told me ( maybe is slow because too many people are connected at the same time...

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2Thank Oscar Luis T
San Juan, Puerto Rico
Reviewed 30 June 2014

i was very disappointed by the hotel. The rooms are shabby, run down, the towels very poor quality. The breakfast buffet was also disappointing. All fruit was canned and the coffee was served in stryrofoam cups! Not a very welcoming atmosphere.....

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2Thank Restful M
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We appreciate the time you took to write your review of our hotel. We regret that you haven't had the experience you wanted. In the moment, we are making a few remodels on some rooms and other areas. However, our rooms are quite clean, classic, comfortable for all members of the family. We get a lot of happy customers that...

Reviewed 18 June 2014 via mobile

This hotel its great for a family vacation, the price its just right, and we have a lot of fun. We enjoy the pool area, with the slide, the riverpool. The service its A+++++ everybody give you a smile and the food its excellent

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2Thank José V
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi José V: Thank you very much for your review! We're glad you enjoyed your stay at our Hotel. Your comments encourage us to continue giving you the best.

Reviewed 30 May 2014

We stayed at the Mayaguez Resort for a two days break from Thursday to Saturday the week before Mothers Day. Luckily the heavy traffic is on the weekends, so on Friday we had the pools area pretty much to ourselves, maybe another 10 families. The pool park is big, it has a jacuzzi, waterfalls, 5' deep pool, a 4' lazy...

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Helpful?
Thank NMONPR
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hello! We greatly appreciate your sincere words. We're glad you enjoyed the pools and food. We will consider your comments as our desire is that our customers have a good experience. We hope you can stay with us again.

San Juan, Puerto Rico
Reviewed 28 May 2014 via mobile

The hotel with the best pool that i've been! Is like a river you can swimm or rent a floater. Also the hotel have 2 more regular pools. The rooms are good, the casino is nice, restaurant was great. Don't have beach but the view is cool.

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Thank daviones
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi, we are very pleased with your review. Thanks for sharing your experience. We always strive to make our customers have a good experience. Hope to see you again soon.

Mayaguez, Puerto Rico
Reviewed 14 May 2014

I thought that this place was super outdated and expensive for what it offers. Yes, the pool area is nice, but still the hotel room needs major renovation. I have been to the nearest Howard Johnson (like 10 min from there) and the room is basically the same, if not, much cleaner AND CHEAPER.

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4Thank theTruth_OK
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We appreciate the time you took to write your review of our hotel. We regret that you haven't had the experience you wanted. In the moment, we are making a few remodels on some rooms and other areas. However, our rooms are quite clean, classic, comfortable for all members of the family. We get a lot of happy customers that...

Orlando, Florida
Reviewed 3 February 2014

This hotel needs a complete overhaul and renovation. Rooms are completely torn down and the general areas of the hotel totally outdated. It looks like no real investment has been made in this hotel for the last many years. Next time we will stay at the Holiday Inn down the road as friends say is in much better conditions.

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3Thank Marthav12324
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi Marthav, We appreciate the time you took to write your review of our hotel. It's sadly to read a sad experience of our hotel. We get a lot of happy customers that have enjoyed their stay at the hotel. In the moment, we are making a few remodels on some rooms and other areas. Here in Tripadvisor we have...

new orleans
Reviewed 14 January 2014

The place is a little outdated but their water park is great. We all liked it. Not enough water tubes so go early if you want to rent one, but is not needed. We order food at the pool and in room service and price was cheap( for a hotel), and service quick. Their rest. Castillo was okay. You can...

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Helpful?
Thank prnola
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Thanks for taking your time to write your review, we wanted to let you know that we are remodeling most of our rooms and other areas of the hotel. Hope to have you guys back again with us soon.

674 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 

Additional Information about Mayaguez Resort & Casino

Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Region: Caribbean > Puerto Rico > Mayaguez
Price Range: ₹ 8,781 - ₹ 19,741 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Number of rooms: 152
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda and Travelocity so you can book your Mayaguez Resort & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino
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Questions & Answers

Here's what travellers have asked, with answers from Mayaguez Resort & Casino staff and other travellers.
10 questions
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San Juan, Puerto Rico
4 months ago
Metairie, Louisiana, United States
10 months ago
10 months ago

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Questions? Get answers from Mayaguez Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None at all”
 of 5 bubbles carmenchardon, 20 Oct 2016 | Read review
“ask for room in the new building. heard it is nicer than rooms in main. ask for rooms on top floor to get some view”
 of 5 bubbles golabee, 29 Sep 2016 | Read review
“request the new building because the room in the old building It has musty smell”
 of 5 bubbles DamaR70, 18 Aug 2016 | Read review
“No budget to afford the new structure? Enjoy the amazing pool, Mayaguez, the surrounding areas, the beautiful weather and your family.”
 of 5 bubbles magdato2015, 12 Jun 2016 | Read review
“Get another Hotel option. This hotel is not worthy for the price”
 of 5 bubbles favio-espineira, 11 Jun 2016 | Read review
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