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    Mayaguez Resort & Casino

    0.3 Route 104 Km, Mayaguez 00680, Puerto Rico
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    24/12/2017 25/12/2017
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    US$ 259
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    Traveller (234)
    Room & Suite (257)
    Pool & Beach (98)
    Overview
    • Excellent25%
    • Very good22%
    • Average19%
    • Poor15%
    • Terrible19%
    Travellers talk about
    “river pool” (15 reviews)
    “water slide” (5 reviews)
    “resort casino” (4 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Lazy River
    Water Park
    Casino
    3.5 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    JPMiles / Payback Arrow
    50
    JPMiles / Payback Arrow
    Reviews (410)
    Traveller rating
    Traveller type
    Time of year
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    1 - 5 of 191 reviews

    Reviewed 2 weeks ago via mobile

    I cant divide this in bad or good, since everything was bad. The checking was the longest I have ever witnessed and for what? THIS!!?? After i finished the huge check in I couldn't even go to the pool so we had to rest in...More

    Thank Jose L
    Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 2 weeks ago

    Jose... The lazy river is closed since Hurricane Maria for the damage it suffered. What problems did you have during your check-in? We had only a few rooms available because we are full with diferents Disaster Relief groups.

    Reviewed 3 weeks ago

    The room carpet had a terrible mildew smell, multiple roaches in bedroom and bathroom, restaurant service terribly slow, a bartender that will not service locals (will only tend to foreigners, just looking for tips), WIFI service is terrible, front desk staff, guards, and parking team...More

    Thank NRamos70
    Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 2 weeks ago

    With which company you stayed with us? With no communication or signal in the area after the Hurricane we provided dedicate lines for internet to those companies that set up their offices at our property thanks to Claro. About the room carpet ... some areas...More

    Reviewed 3 weeks ago via mobile

    Stayed for business in the new tower. The facilities need to be refreshed but my room was very nice as it was located in their newest tower (two double beds, big TV, ground floor, new tile, new carpet, desk area). Although the menu at the...More

    Thank Mayra P
    Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 2 weeks ago

    Thanks for the review Mayra!

    Reviewed 7 November 2017 via mobile

    After Maria many restaurant had sufer. I went to the lunch special. It is $12 but it only offer one meat and one dessert. I felt it was to expensive for to little options. Well I was comparing it to before María (with 3 or...More

    Thank JHM959
    Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 2 weeks ago

    Thanks for the review! But if you go to any fast food you will buy a large combo for almost the same price. And ours was $11.05 all you can eat....

    Reviewed 31 October 2017 via mobile

    They’re up and running, following Hurricane Maria, but the service is weak, at best. If you stay, ask for a room in the new tower, the rooms in the older building are in dire need of updates and renovation. There’s clean/potable water and hot water....More

    Thank Y7242CAmattm
    Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 3 November 2017

    So sorry to hear that you had a bad experience with us. Every day we strive to improve our service so our guests have a more pleasant stay. We have made annotations of your concerns and we will evaluate them. Thanks !

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    Holiday Inn Mayaquez & Tropical Casino
    288 reviews
    #1 of 4 hotels in Mayaguez
    2.1 km
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Casino and Gambling
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Outdoor pool
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$ 239 - US$ 278 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 210
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Booking.com, Orbitz, Hotels.com, TripOnline SA, Cheap Tickets and Cancelon so you can book your Mayaguez Resort & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Mayaguez
    • Also Known As
    • Mayaguez Resort And Casino ,
    • Mayaguez Hotel Mayaguez ,
    • Mayaguez Resort Casino
    Add Photo Photos
    Traveller (234)
    Room & Suite (257)
    Pool & Beach (98)
    Dining (58)
    Hotel & Grounds (236)
    Bathroom (4)
    Family and Play Areas (2)
    Business Centre & Event Rooms (1)
    Nearby
    Nearby HotelsSee all 161 hotels in Puerto Rico
    Holiday Inn Mayaquez & Tropical Casino
    288 reviews
    2.07 km away
     
    Nearby Restaurants
    Costa tio mon
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    Rex Cream
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    E Franco & Co
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    Merendola
    66 reviews
    1.50 km away
    Nearby Attractions
    Plaza Colon
    115 reviews
    2.52 km away
    Yaguez Theatre
    45 reviews
    2.18 km away
    Mayaguez Zoo
    199 reviews
    1.37 km away
    Tropical Agriculture Research Station
    37 reviews
    2.94 km away
    Ask a question
    Questions & Answers
    rayack
    27 August 2016|
    AnswerShow all 6 answers
    Response from sagsat | Reviewed this property |
    Sorry bit late but no pet friendly.
    0
    Votes
    AMG101080
    23 March 2016|
    Answer
    Response from Dama R | Reviewed this property |
    Need car to visit the beach but in about 15 minute you can visit the most beautiful beach in this area.
    0
    Votes
    reneplaya
    17 March 2016|
    Answer
    Response from Hector M | Reviewed this property |
    Not in the room's but outside near the first pool there a beautiful one
    0
    Votes
    Room Tips
    "If you must stay here make sure it's in one of the new rooms."
    Read review
    "New tower room."
    Read review
    "I do not have a tip for a good room. I do not recommend this hotel"
    Read review
    "None at all"
    Read review
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