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Mayaguez Resort & Casino

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Mayaguez Resort & Casino
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358 Reviews from our TripAdvisor Community

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Showing 161: English reviews
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Reviewed 5 days ago NEWvia mobile

Found the gym to be dirty and sticky. It needs to be enclosed and air conditioned. !! Also ,the rooms in the old building desperately need an upgrade. The pool and restaurant were good and the service..

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Helpful?
Thank I B
Reviewed 1 week ago via mobile

They actually have a new area and a very old area where you will stay. You don't have to guest where you will end up, the old area. If you try to change, they will treat you as people from second class. In the water park, be ready to pay. They will charge for everything. When we went to sit...

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Thank Nelson S
San Juan, Puerto Rico
Reviewed 2 weeks ago via mobile

I have stayed in this hotel several times in the past 25 yrs. It is the best of the local traditional hotels. The swimming pool is a dream for swimmers. There is this pool park good for kids. The restaurant is so-so, lacking in quality and in puertorrican food. The breakfast buffet has a very limited selection of one or...

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Thank Rene150
Reviewed 2 weeks ago via mobile

The place is perfect if you want to enjoy without noise. They have to buidings one of them is new. In my case y stay in the older one and it's not bad but it looks old. They have bar @ the pool and the pool area is nice to go with childrens

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Thank ObedDJ
Reviewed 4 weeks ago

This hotel was great many years ago... Now I consider it overpriced for the actual conditions. Pool area is nice for the kids. Now the build a new tower that is part of the hotel. In Puerto Rico there is better hotels at better prices than this.

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Thank Camille B
Vega Baja, Puerto Rico
Reviewed 16 January 2017 via mobile

It's so real the supervision this place needs. Was a complete disappointed for long time I want to stay but the reality was other. The floor in the bathroom has deep dirt hairs everywhere the towels need be replace. My view at the window was a wall. At least the food was great. The pool park is great but needs...

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Thank Yanilda R
San Juan, Puerto Rico
Reviewed 2 January 2017

This hotel, known to many as the Mayagüez Hilton, was the best the West could offer, but its glory days are well in the past. The check in process tends to be too slow, and for the life of me I cannot identify why. Once you are on your way to your room, you will notice that the decor is...

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1Thank Manuelq57
dalonso, Public Relations Manager at Mayaguez Resort & Casino, responded to this review

Hallways Rugs old? We just changed it!

Reviewed 31 December 2016 via mobile

We came to this hotel for the first time because it was my fathers birthday and we wanted to get our of the metropolitan area so because of the reviews and pictures we decided I don't like exactly where is located but the hotel accommodations and the pool area are amazing 100% awesome time experience guarantee!!

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2Thank Sue H
Reviewed 27 December 2016

We stayed for one night as part of our vacation West. The room was small and in much need of renovation. Two lamps were not working due to old outlets that had no power; we ended up charging our phones and IPads in the closet and in the bathroom. The hallway and room smelled dusty. The Wi-Fi did not work...

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1Thank Vanessa S
Reviewed 17 December 2016 via mobile

The pizza at the restaurant was awful it was a bad frozen pizza. Bread sticks were also terrible, Breading had a bad taste. Pool was ok but you have to pay $5 to use a tube. We got a 4 person room and when we got inside it had two full beds. Not for 4 people. Don't waste your time...

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1Thank Matt N

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 

Additional Information about Mayaguez Resort & Casino

Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Region: Caribbean > Puerto Rico > Mayaguez
Price Range: ₹ 8,357 - ₹ 19,321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Number of rooms: 152
Reservation Options:
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Also Known As:
Mayaguez Hotel Mayaguez
Mayaguez Resort And Casino
Mayaguez Resort Casino
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Questions & Answers

Here's what travellers have asked, with answers from Mayaguez Resort & Casino staff and other travellers.
10 questions
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San Juan, Puerto Rico
6 months ago
Metairie, Louisiana, United States
11 months ago
11 months ago

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Questions? Get answers from Mayaguez Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None at all”
 of 5 bubbles carmenchardon, 20 Oct 2016 | Read review
“ask for room in the new building. heard it is nicer than rooms in main. ask for rooms on top floor to get some view”
 of 5 bubbles golabee, 29 Sep 2016 | Read review
“request the new building because the room in the old building It has musty smell”
 of 5 bubbles DamaR70, 18 Aug 2016 | Read review
“No budget to afford the new structure? Enjoy the amazing pool, Mayaguez, the surrounding areas, the beautiful weather and your family.”
 of 5 bubbles magdato2015, 12 Jun 2016 | Read review
“Get another Hotel option. This hotel is not worthy for the price”
 of 5 bubbles favio-espineira, 11 Jun 2016 | Read review
5 of 5