We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewspuerto ricoroom was cleanfat tuesdayrecommend this hotelbusiness hotelbreakfast buffetplenty of parkinghotel is greatwest sidegreat roomslot machinesservice was greatstayed one nightcasinoislandcoastruben
The hotel is being renovated and the rooms are beautiful and immaculate. Customer service is probably the best thing starting with front desk. Plan to stay there more often when traveling to that part of the Island because of its location.
We highly recommend it.
It was a very busy weekend in Mayaguez due to Las Justas 2016. The hotel has some years, the furniture is old fahioned not fancy. It's a good/avarage hotel for a nice price. Staff was really servicial and friendly. Great security staff. As soon as...More
Response from IHGService, Guest Relations Manager at Holiday Inn Mayaquez & Tropical CasinoResponded 3 May 2016
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and breakfast.
However, we’re sorry we fell below your expectation regarding the bathroom cleanliness...More
We stayed at this hotel many many many times and we keep coming back because it always delivers. Check in takes two minutes. Check out takes half a minute. The rooms are always clean, the beds are comfy, there are plenty of pillow options. Bathrooms...More
Restaurant inside hotel bouncer at the door was extremely rude and unprofessional to tell me not to wear hat inside restaurant. Make me feel embarrased. Hotel attendance was very proffesional, room was very clean, housekeeping girls were great.More
1 Thank Maria P
Response from IHGService, Guest Relations Manager at Holiday Inn Mayaquez & Tropical CasinoResponded 19 April 2016
Dear Maria P,
Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the service provided by our staff. However, I was concerned to see that you were not impressed with...More
On my monthly visits to the west coast I had the opportunity to book this property just as a change of pace from the Rincon Beach and Rincon of The Seas. The property is conveniently located next to state road #2 so access in and...More
If you arrive to San Juan Airport I will recomend you to rent a car to go to Holiday Inn in Mayaguez because the trip is about 2 to 2:30 hrs. from San Juan. I am not sure about special transportation from San Jian Airport to... More
If you arrive to San Juan Airport I will recomend you to rent a car to go to Holiday Inn in Mayaguez because the trip is about 2 to 2:30 hrs. from San Juan. I am not sure about special transportation from San Jian Airport to Mayaguez but you can call the airline and they will tell you.