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4.5
#5 of 61 hotels in San Juan
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of Old San Juan, the Decanter Hotel garners praise for its prime location and unique fusion of historic charm and modern comforts, including sought-after balconies. While many guests appreciate the cleanliness and the rooftop bar, opinions on the value and room amenities vary, with some desiring more updates and modern features.
The staff's warm service stands out, despite occasional reports of disorganization. Visitors should be mindful of potential noise and mixed experiences regarding maintenance.
Location
Central
Atmosphere
Charming
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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Location location location! Right in the heart of old San Juan. Love this hotel. Very friendly staff and the young lady who I had a nice chat with at the front desk was very knowledgeable about old San Juan and the surrounding area. She gave us some great recommendations.
The four of us (2 couples) had two balcony suites that connected to each other and they were very spacious clean and nice King size beds. We did not know initially we had adjoining suites but we loved it. This would also be great for 2 families.
Be mindful you are in the middle of all the action so if you are a light sleeper you may have a long night Lol. But once the bars closed it was very peaceful.
Bathrooms were spacious with large showers.
This hotel also has a great roof top deck and and bar and they serve food. Drinks were very good.
We would definitely stay here again and highly recommend it.
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:Â Bring walking shoes and comfortable clothing, because you will need it. Truly a walkable town...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sis is allergic to mold and fragrance so this was a great choice for our Pre-cruise overnight in Old San Juan. Housekeeping did a great job, no fragrance, no mold.
This is a suite with a living room/kitchenette with a microwave, stove and refrigerator (no utensils, plates, silverware so be prepared and bring your own if you intend to cook). The LR has a sofa bed and beautiful wood shutters to open if you like fresh air. The bedroom and bath are beautiful and the location is perfect. We had a great time walking around Old San Juan and walked to the cruise terminal the next day.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvette N, General Manager at Decanter Hotel
Responded 14 Feb 2020
Thank you for your review on TripAdvisor. We are glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The Decanter is extremely clean and very recently updated. The rooms are very spacious with high ceilings, walk in showers, and extremely centrally located in old San Juan. If you're looking for a place to stay while visiting Puerto Rico and it's in your price range, look no further it's a great value and that's coming from someone very picky about hotels :)
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvette N, General Manager at Decanter Hotel
Responded 11 Feb 2020
Thank you for this excellent review!!! We look forward to seeing you again in our charming Decanter Hotel.
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I loved just about everything about this hotel. The location, the staff, the quality of sleep were impeccable. Great care was taken to sterilize tv remotes and telephones, and I felt great returning from a night out in Old San Juan, to enjoy the quality of my stay. I made some recommendations to the owners of the hotel (if they choose to read my review), and perhaps they might seem petty, but small things make for a perfect hotel. I was surprised no breakfast was served, and as silly as it sounds, I was shocked that no utensils were in the kitchen, nor coffee mugs, just silly small styrofoam cups. I recall laughing at these small necessities, and even went out to buy a souvenir mug for use in my room. I know it can be blamed on Covid precautions, but mugs can be wrapped just like tv remotes and telephones, and a nice breakfast would make this hotel stellar in every way, especially when hotels of similar qualities are nearby with those attributes. I did love the roof bar, but was surprised when charges could not just be charged to your room, and that they were closed Sunday night. I would recommend this hotel, but, I would consider trying a hotel nearby with the same levels of comfort and service, and price, if I wanted to compare the overall quality of such a high caliber hotel in gorgeous Old San Juan.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We thoroughly enjoyed our stay. Our room was spacious and very comfortable. Staff were friendly and helpful, especially the front desk and rooftop bar personnel. Among other things, they gave us recommendations to some great restaurants which we probably would not have found on our own. The hotel is in a central location, within easy walking distance to parks and restaurants. The rooftop bar affords a lovely view of the city, and we enjoyed having a glass of wine there at the end of the day. We look forward to a return visit!
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvette N, General Manager at Decanter Hotel
Responded 10 Mar 2020
Thank you for your great review. We are very happy you enjoyed your stay with us, see you soon!
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Many thanks for a wonderful, relaxing stay at The Decanter. My wife and I stayed in Suite 305 for 5 days recently. The interior was quite comfortable, high ceilings, excellent air flow and cool stone floors, the superior air conditioning was almost optional. Perhaps the true gem was the balcony, also spacious, great shade from the awning and of course those relaxing winds. Equally, every staff member we dealt was gracious, personable and professional , they saw to all of our needs promptly. Abigail in housekeeping was always so responsive and friendly when we requested housekeeping services and would restock our towels, coffee, etc supplies. The room was spotless when we checked in .We were at the airport yesterday when I realized I left my iPad behind, I called the front desk agent who retrieved it from the room, she called me back minutes later , confirmed they still had our information and that it would be taken care of. I called back this morning to check on the status and once again in a few minutes received a return call confirming that it was already on its way home. So, great service from the staff, and it continued even after our stay ended.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip:Â Lots of places to eat nearby.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Date of stay: July 2021Trip type: Travelled as a couple
Room Tip:Â Call to ahead check the status of the rooftop construction.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I stayed here for four nights. The hotel is beautiful and is situated in a quiet area in Old San Juan but close enough to all of the attractions. The staff are pleasant and attentive and the hotel features a rooftop bar with is open each weekend starting on Thursday night.
When we arrived, we were given a very nice room but after unpacking, the staff came to the room and said a mistake was made and this was not our room. They tried to switch us to a musty room on the first floor but my wife would have been miserable. They wound up giving us their best room for one night (I think it was the Terrace Queen) and a small room off the first floor lobby/patio for the remainder of our stay. The room was quite comfortable but we could hear guests returning to the hotel at all hours, which would not work well if you are a finicky sleeper. Fortunately we didn’t mind and overall enjoyed our stay here.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a great stay at the Decanter Hotel. It is centrally located in Old San Juan and is within easy walking distance to everything that the Old City has to offer. (This is a huge advantage. In fact, you’ll want to walk everywhere because the city was not designed for cars and the narrow streets can be very congested.) The hotel is located in a historic building, but it was modern, very clean, and well maintained. Our suite (# 305) was very large, modern, clean, quiet, and comfortable. It had a kitchenette, a separate living room, a modern bathroom with a walk-in shower, and a very large balcony with a table and comfortable chairs. We found the room and the hotel to have very good WiFi. The staff were all very welcoming, friendly, and helpful. Someone was always there to greet you whenever you arrived, and the staff always seemed willing to help with whatever you needed to make you stay enjoyable. We enjoyed our stay and look forward to visiting again.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvette Nevares, General Manager at Decanter Hotel
Responded 1 May 2021
Thank you for your excellent review. We are very glad you enjoyed our Albarino suite (305). We hope to see you again in our beautiful and charming Decanter Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best location to excellent hotels and nightlife. Staff are great. I use this hotel for business as well as personal use because I am so impressed by the service and quality of the room. It's an easy wald to exceptional restaurants and night life.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvette N, General Manager at Decanter Hotel
Responded 14 Feb 2020
Thank you for your amazing review, we hope to see you soon on your next business or vacation trip.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
San Juan, Puerto Rico7 contributions3 helpful votes
Greetings!
We hope you are well and in health. Thank you for contacting us. Yes, our hotel has handicap accessories, an elevator and it's also a smoke-free environment.
Please call us (787-463-9989) and we will gladly assist you to complete your reservation and answer any questions or concerns that you might have.
Guest Services
Decanter Hotel
San Juan, Puerto Rico7 contributions3 helpful votes
Hello and thank you for booking a room with us. Street parking is not available for non-residents of Old San Juan after 6pm and on weekends. Unless you park for a few hours during the day, you might have to pay a hefty fee. There are several parking lots, one in front of the hotel, by the Cathedral, operated by Hotel El Convento. The closest ones are La Cochera on Luna St and Ballaja lot. Whether you can store your surfboards or not only depends on the size of your room, since we have a variety of sizes from small to very spacious. You should call us at the hotel, we would be happy to assist you once we have your reservation details.
San Juan, Puerto Rico7 contributions3 helpful votes
Hi! The hotel sells wine at very reasonable prices and there's also a supermarket in Old San Juan that carries plenty of choices. Costco is a bit far, you would probably spend more money and time just to get there. I'm sure you will find everything you need within walking distance. Enjoy!
There are more places to choose from in the San Juan area.
PRICE RANGE
â‚ą17,054 - â‚ą31,987 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
19
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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