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Cervantes

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Cervantes
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490 Reviews from our TripAdvisor Community

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Showing 447: English reviews
San Juan, Puerto Rico
Reviewed 23 November 2016 via mobile

A little dirty floor but very good :) Romantic night with bae, Nice details; flowers, ice cube in the point and swan towels :) Simple and cool breakfast; yogurt, Blueberry Bagels with jelly and cream cheese. Orange juice, black coffee, fruits, cornflake etc.

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Helpful?
Thank melendezkeishaa
Erie, Pennsylvania
Reviewed 23 November 2016

This little gem of a hotel was wonderful. It has character and class without a high price. The staff bent over backwards to provide us with touring information. The room was clean and comfortable.There was some street noise but they provided ear plugs in the room! And the stopped abruptly around midnight as if there was a curfew! We would...

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Thank Nancy D
Reno, Nevada
Reviewed 21 November 2016 via mobile

We really loved our stay at the Cervantes. It was so authentic and started out our vacation with a touch of Puerto Rico right off the bat. The rooms were plenty comfortable without sacrificing our comforts in any way. The city awaits right at your feet. The cruise terminal is 1 1/2 block away easy walk if you have rolling...

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Thank Renoladybug
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 16 November 2016 via mobile

Me and my partner stayed here for a night after a cruise. Loved the balcony room that we had and we really enjoyed the very pleasant staff. Only issue the wifi is very slow. But the Starbucks is just around the corner so that made up for this issue for us.

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1Thank A TripAdvisor Member
Brisbane, Australia
Reviewed 6 November 2016

Have spent three days here prior to a cruise - the hotel is quaint - they supply a very decent continental breakfast excellent coffee, bagels, muffins, toast, yoghurt, boiled eggs, ham, cheese, fruit - all very nicely managed by the staff - we received a very pleasant welcome on arrival and nothing has been too much trouble for the staff...

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Thank DarTravelbug
Stowmarket, United Kingdom
Reviewed 31 October 2016

My wife and I stayed for 1 night prior to a cruise. Like most U.S. hotels there are no tea/coffee-making faciities but the receptionist was extremely helpful in going the extra mile by switching on the coffee machine so we could have a cup after 20 hours of travelling. Breakfast was adequate with meat/cheese/bread/boiled eggs etc. This hotel is ideally...

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Thank cshale
Orland Park, Illinois
Reviewed 30 October 2016 via mobile

Nestled in old San Juan, this boutique hotel was just what we needed. Great location. The staff was so friendly and accommodating. Everyone from the front desk to the housekeeping staff and the breakfast wait staff. This was just a pleasant and relaxing experience. It was exactly what we needed after a very long travel day. The room (Jr Suite)...

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1Thank dbogs2000
Reviewed 26 October 2016

Excellent customer service, Great Room, Cool terrace! The staff are so friendly and willing to help in any way they can! Ana was especially helpful via email before we even go there! There was a gentleman that outlined a map to everywhere we wanted to see and then gave us some tips and ideas! They held our bags while we...

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1Thank Tabetha P
Rochester, New York
Reviewed 26 October 2016

the air conditioner broke and there was no phone in the room finally i found a number and called and they told me that the tech was going to take few hours to arrive to the hotel. He showed up at like 2 am and couldn't resolve the issue. The room was hot as a sauna, humid, etc. then they...

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Helpful?
Thank emylsieruiz
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Ms. Morelli: I read about the inconvenience you had with the A/C during your stay. The security personnel wrote on their report that night that they offered you an upgraded room but I apologize on behalf of the front desk since there wasn't an apology for the hard time you had during your stay. We refunded your credit card...

Reviewed 26 October 2016

I stayed over night before sailing out the next evening. Cervantes is in a great location, close to the cruise ship, shopping, restaurants, and tourist attractions. The staff were extremely nice and the concierge, Raphael, was excellent!

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Thank Shean K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 

Additional Information about Cervantes

Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 8,132 - ₹ 47,584 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Cervantes staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very convenient for evening dining.”
 of 5 bubbles BDrouhard, 6 Feb 2017 | Read review
“Check our all the rooms. I think they very quiet a bit. Visit Mojito Restaurant next door and the Spanish Tapa Restaurant.Ask the front desk”
 of 5 bubbles travelinman_CA, 22 Jan 2017 | Read review
“Nice size rooms...clean”
 of 5 bubbles wshoefflin, 22 Jan 2017 | Read review
“Great location!!!!!”
 of 5 bubbles msgreenyolk, 7 Dec 2016 | Read review
“You are in the town so bins being emptied all night is something you have to put up with. The glass collections are worse”
 of 5 bubbles GerryScotland49, 1 Dec 2016 | Read review
5 of 5