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Cervantes

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Cervantes
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490 Reviews from our TripAdvisor Community

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Showing 447: English reviews
Melbourne
Reviewed 16 August 2015

Good/Positive Location: very strategic location because it is in the city centre surrounded by restaurants, tourist spot, shops etc. Free tourist hop-on-hop-off Bus (Free Trolley - http://www.puertoricodaytrips.com/free-trolley-old-san-juan/) is right outside the hotel. Free Trolley Bus start from 9am to 5 PM daily. Convenience: If the weather is good then you can walk to all the tourist attractions by foot. You...

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Helpful?
6Thank onggy
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Onggy: Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location and other great features. About the WIFI connectivity and continental breakfast, we've also been working hard to meet our guests needs. Our main goal is that our guests have the greatest experience. Regards, GM

Fort Myers, Florida
Reviewed 14 August 2015

I had requested a quiet room for our 3 night stay. At 10:00 P.M. the first night, garbage trucks rolled through the alleyway that our room faced. At 1:30 A.M., street cleaners moved through whistling loudly to each other causing dogs to bark in neighbouring apartments. At 6:00 A.M., more trucks (recycling?) moved through the alleyway. I commented to the...

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Helpful?
Thank Gail R
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Gail, R., Thank you for taking the time to review your recent stay. As you mentioned, our hotel is right in the heart of Old San Juan. This city is known for its lively streets, music and culture. The weekends, are very busy here as many locals and tourist alike love to spend time walking around the restaurants and...

Riverview, Florida
Reviewed 10 August 2015 via mobile

Location of this hotel is perfect to explore Old San Juan before or after a cruise! Cruise ports are nearby with Carnival dock being within walking distance. Room was beautiful and spacious!! Held our bags while our room was readied and delivered them to the room so they were waiting our arrival when we returned later that day.

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2Thank SteveCoff803
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Steve, C., We appreciate that you took the time to write this review. We're extremely happy that you enjoyed staying with us. Our location is ideal for those looking to explore our city on foot or on the complimentary trolley. We truly value our customers and want all of them to have the best experience ever of Beautiful Puerto...

Brandon, Florida
Reviewed 10 August 2015 via mobile

We arrived at 1 pm the day before the cruise Stephanie was great told us to leave luggage and go for a stroll before we left the lobby she showed us to our room, let us know of the Old San Juan must things to do. In the evening Ambar the other front desk clerk was also nice and took...

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Helpful?
Thank Ernesto G
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Ernesto, G., In our hotel, our motto is to make every single guest feel as if they're part of our own family. Stephanie and Ambar want to thank you for your kind words. Our location is spotted to suit the exact needs of every guest to have the time to visit the important locations and views we have in...

McKinney, Texas
Reviewed 5 August 2015

We stayed a night at the hotel when we went on our cruise the end of April. We got to the hotel and our room wasn't ready so we wandered around, had dinner (Stephanie suggested a fantastic place btw). Came back, our room still wasn't ready. The hotel manager came down, apologized, and took us up to our room. In...

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Helpful?
Thank LoriLA
CervantesprGM, General Manager at Cervantes, responded to this review

Dear LoriLA, We're so pleased that you took the time to write this wonderful review about your recent stay in our beautiful boutique hotel. Thank you for the kind words about our Stephanie and Ana, we really love our jobs and enjoy making our guests happy. The room on the top floor is our Presidential Suite, a beautiful suite with...

Orlando, Florida
Reviewed 2 August 2015

The location is amazing, next to the Paseo la Princesa, restaurants, walking distance from Castillo San Cristobal. However there were a few things that were lacking. The free "continental" breakfast is more like: a selection of either toast or croissant and juice or coffee. The rooms were also lacking for the price that we paid. No iron or house phone,...

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1Thank KPIP07
CervantesprGM, General Manager at Cervantes, responded to this review

Dear KPIP07, Thank you so much for taking the time to review our hotel in this page. We apologize that at the moment you most needed the service of Wi-Fi it did not worked as you desired. We had a troubled situation with the connections which followed our technicians work it was repaired. We are working on upgrading the continental...

Calumet City, Illinois
Reviewed 28 July 2015

We stayed here the day before our cruise. Perfect location in Old San Juan and close to the port. Hotel was just perfect. Beautiful, quaint, close to restaurants, bars, and stores. Very friendly and nice employees.

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Thank Michele M
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Michele M, , Thank You for choosing our hotel as your predilection stays in Puerto Rico. We are beyond happy to know that your stay was enjoyable. Our location is one of our proudest features, since we are located in the heart of the city. Every time, we get to read about how well our guest’s stays were, we...

Reykjavik
Reviewed 26 July 2015

This hotel has a perfect location for those with an interest in colonial ambiente, right in the middle of the old town. Most of the old town restaurants are outside the door and they serve excellent food. We did not try the hotel restaurant, but it looked attractive. The staff was friendly and our rooms were clean.

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Helpful?
Thank Thordur H
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Thordur H, We appreciate that you took the time to review your recent stay at our hotel. Our hotel is located in the heart of Old San Juan and is steps away from many attractions and restaurants. During the weekends, Old San Juan gets very crowded as many tourist and locals like to come and enjoy the evenings making...

Reviewed 21 July 2015

Our group of nine stayed two nights before a cruise and it was a great experience. It was exactly as advertised -- a small, European-style, boutique hotel. The rooms were nice, but small. Amenities, including internet, limited, but still available. The breakfast lacked a little in what we expected, but then it became more service-oriented. You actually ordered off a...

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Helpful?
Thank Jim S
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Jim S, Thank you for choosing our hotel as your predilection vacancy for your stay in Puerto Rico. We are very pleased to know that your time in our hotel was enjoyable as it was. We can't wait to get the chance to receive you again the next time you visit the “Enchanted Island”, Puerto Rico. We also want...

Reviewed 16 July 2015 via mobile

Cute boutique hotel in old San Juan! Very nice people! Joselyn (front desk) helped us out tremendously, in helping us book our kayak tour. Everywhere we called it was sold out but she made it happen with the little time we had there. Can't thank her enough! We enjoyed our stay, and very pleased.

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Thank Lorina B
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Lorina B, Thank you for taking the time to review your recent stay in our beautiful boutique hotel. We enjoyed having you here as our guest and are already looking forward to your next stay with us. We appreciate the kind words about Josselyn. Our objective is to help you have the vacations you dreamed of so we are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 

Additional Information about Cervantes

Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 8,132 - ₹ 47,584 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Cervantes staff and other travellers.
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Questions? Get answers from Cervantes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very convenient for evening dining.”
 of 5 bubbles BDrouhard, 6 Feb 2017 | Read review
“Check our all the rooms. I think they very quiet a bit. Visit Mojito Restaurant next door and the Spanish Tapa Restaurant.Ask the front desk”
 of 5 bubbles travelinman_CA, 22 Jan 2017 | Read review
“Nice size rooms...clean”
 of 5 bubbles wshoefflin, 22 Jan 2017 | Read review
“Great location!!!!!”
 of 5 bubbles msgreenyolk, 7 Dec 2016 | Read review
“You are in the town so bins being emptied all night is something you have to put up with. The glass collections are worse”
 of 5 bubbles GerryScotland49, 1 Dec 2016 | Read review
5 of 5