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Cervantes

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469 Reviews from our TripAdvisor Community

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Showing 432: English reviews
Hialeah, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 September 2015 via mobile

I looked at many places and reviews of those places before my husband and I were due to travel to Puerto Rico for our anniversary trip, since we can only travel once per year and it has to be a special place. I was seeking a place in the Old San Juan area that would offer us activities and restaurants... More 

Helpful?
2 Thank martikarn
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear martikarn, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location and staff since those are some of our best features. Most old historic buildings in Old San Juan are somewhat humid, therefore our Housekeeping crew cleans and deodorize each room every day. Our main goal... More 

Temple City, California
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 September 2015 via mobile

EVERY single staff member during mine and my bf's 2 night stay at Cervantes truly made all the difference in the world. We had a 1 bedroom suite with a stunning triple balcony set up. This is a beautiful boutique hotel with plenty of gorgeous charming Spanish architecture. Don't for a second think you're forfeiting high class by booking here... More 

Helpful?
Thank rrosas0911
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear rrosas0911, Thank you for taking out time to review us and comment about your stay! We truly appreciate your kind words towards our staff, service and location as those are some of our great features. Our main goal is that our guests have the greatest experience and we are glad to have achieved this. We are grateful for your... More 

Inola, Oklahoma, United States
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 September 2015

We stayed in May 2015 for 2 nights prior to cruise. My husband had called prior to our arrival and asked them to make the room special for our 17th wedding anniversary which they did. The room was small but we were hardly in there. Everything was in walking or trolley distance. The trolley stops right next to the hotel.... More 

Helpful?
2 Thank Ginger H
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Ginger, H., Thank you for providing us with this great review. We're very glad you enjoyed staying in one of our beautiful rooms with balconies and the little details we left in the room for your anniversary. We thank you for the opportunity to let us serve you in this important date and hope to see you again soon!... More 

Te Puia Springs
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 September 2015 via mobile

This is a great little hotel centrally located in old San Juan. As you would expect it is quite old like most of the buildings in this area but most things seemed to work. The shower had a bit of a mind of its own when it came to temperature but this only added to the quirkiness of the experience.... More 

Helpful?
1 Thank Dan R
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Dan R, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location which are some of our best features. Our main goal is that our guests have the most pleasurable stay unfortunately Old San Juan is a very hectic city and therefor it has to be... More 

Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 August 2015

the hotel is rigth in the midlle of everything, you can walk easily around town. Perfect location, with the best restaurants near by. Rooms very nice and clean, staff is very helpfull. Very nice place.

Helpful?
Thank Katarina D
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Katarina D., We appreciate that you took the time to write this review. We're extremely happy that you enjoyed staying with us. Like you mentioned, our location is ideal for those looking to explore our city on foot or on the complimentary trolley. We also appreciate the kind words about our staff , we enjoyed having you as our... More 

Melbourne
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 16 August 2015

Good/Positive Location: very strategic location because it is in the city centre surrounded by restaurants, tourist spot, shops etc. Free tourist hop-on-hop-off Bus (Free Trolley - http://www.puertoricodaytrips.com/free-trolley-old-san-juan/) is right outside the hotel. Free Trolley Bus start from 9am to 5 PM daily. Convenience: If the weather is good then you can walk to all the tourist attractions by foot. You... More 

Helpful?
6 Thank onggy
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Onggy: Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location and other great features. About the WIFI connectivity and continental breakfast, we've also been working hard to meet our guests needs. Our main goal is that our guests have the greatest experience. Regards, GM More 

Fort Myers, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 August 2015

I had requested a quiet room for our 3 night stay. At 10:00 P.M. the first night, garbage trucks rolled through the alleyway that our room faced. At 1:30 A.M., street cleaners moved through whistling loudly to each other causing dogs to bark in neighbouring apartments. At 6:00 A.M., more trucks (recycling?) moved through the alleyway. I commented to the... More 

Helpful?
Thank Gail R
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Gail, R., Thank you for taking the time to review your recent stay. As you mentioned, our hotel is right in the heart of Old San Juan. This city is known for its lively streets, music and culture. The weekends, are very busy here as many locals and tourist alike love to spend time walking around the restaurants and... More 

Riverview, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 August 2015 via mobile

Location of this hotel is perfect to explore Old San Juan before or after a cruise! Cruise ports are nearby with Carnival dock being within walking distance. Room was beautiful and spacious!! Held our bags while our room was readied and delivered them to the room so they were waiting our arrival when we returned later that day.

Helpful?
2 Thank SteveCoff803
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Steve, C., We appreciate that you took the time to write this review. We're extremely happy that you enjoyed staying with us. Our location is ideal for those looking to explore our city on foot or on the complimentary trolley. We truly value our customers and want all of them to have the best experience ever of Beautiful Puerto... More 

Brandon, Florida
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 August 2015 via mobile

We arrived at 1 pm the day before the cruise Stephanie was great told us to leave luggage and go for a stroll before we left the lobby she showed us to our room, let us know of the Old San Juan must things to do. In the evening Ambar the other front desk clerk was also nice and took... More 

Helpful?
Thank Ernesto G
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Ernesto, G., In our hotel, our motto is to make every single guest feel as if they're part of our own family. Stephanie and Ambar want to thank you for your kind words. Our location is spotted to suit the exact needs of every guest to have the time to visit the important locations and views we have in... More 

McKinney, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2015

We stayed a night at the hotel when we went on our cruise the end of April. We got to the hotel and our room wasn't ready so we wandered around, had dinner (Stephanie suggested a fantastic place btw). Came back, our room still wasn't ready. The hotel manager came down, apologized, and took us up to our room. In... More 

Helpful?
Thank LoriLA
CervantesprGM, General Manager at Cervantes, responded to this review

Dear LoriLA, We're so pleased that you took the time to write this wonderful review about your recent stay in our beautiful boutique hotel. Thank you for the kind words about our Stephanie and Ana, we really love our jobs and enjoy making our guests happy. The room on the top floor is our Presidential Suite, a beautiful suite with... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 

Additional Information about Cervantes

Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 8,182 - ₹ 39,684 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Cervantes staff and other travellers.
28 questions
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Questions? Get answers from Cervantes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You are in the town so bins being emptied all night is something you have to put up with. The glass collections are worse”
 of 5 bubbles GerryScotland49, 1 Dec 2016 | Read review
“Ask for quiet room though unsure if there are any.”
 of 5 bubbles LoisK143, 23 Nov 2016 | Read review
“better customer service”
 of 5 bubbles emylsieruiz, 26 Oct 2016 | Read review
“Maybe a room on a higher floor would be a little less noisy.”
 of 5 bubbles sheank2016, 26 Oct 2016 | Read review
“Loved that the room had a balcony.”
 of 5 bubbles Suzideed, 13 Sep 2016 | Read review
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