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San Juan Airport Hotel

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San Juan Airport Hotel
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831 Reviews from our TripAdvisor Community

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There are newer reviews for San Juan Airport Hotel
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Showing 777: English reviews
Denver, Colorado
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 February 2015

Help at the front desk was excellent and the location can't be beat, no worries about catching flight the next day!!! Recreation Room was REALLY nice, I've never had a ping pong table, pool table, and an arcade game that had something like 100 games from my college days (everything from Joust to Battlezone to Space Invaders +) - the... More 

Helpful?
3 Thank Colorado_Adventurer2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Colorado_Adventurer2. I want to thank you for your recent review of The San Juan Airport Hotel! We are delighted to hear that you appreciated our service, especially the good location, our amenities. Look forward to your next visit, JF More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 February 2015

Frankly, out of the many hotels I've stayed at in the past, no hotel magnifies the essence of exquisite service and location like the San Juan Airport Hotel. It's not a Ritz Carlton, but it's certainly a something just as good or better. This hotel easily places it's self next to upscale hotels at an affordable price.

Helpful?
3 Thank Abbypope
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Abbypope.I want to thank you for your recent review of The San Juan Airport Hotel! I am delighted to hear that the service on our property exceeded your expectations since I strongly believe that our personnel is our best asset! We are looking forward to welcoming you back in the near future. Nice day, JF More 

West Windsor, NJ
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 16 February 2015

Arrived late into San Juan (midnite) and needed a place to crash before heading to the south shore. Reception staff very friendly at that hour. Read the other reviews for room and facility descriptions: all pretty accurate. Clean, small but perfectly serviceable. Our room faced the front of the airport but very little noise outside. The walls are pretty thin... More 

Helpful?
2 Thank N&YinNJ
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear N&YinNJ. We do very much value the feedback of our guests and we appreciate your overall good review about our property. Thank you very much! We are looking forward to welcome you again! Best regards, Your san Juan Airport Hotel Family More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2015

My wife and I decided to stay at the airport hotel because it was convinient and well priced. When we got off the plane, we got our bags and proceeded to look for the hotel. What impressed me was that the hotel is literally at the airport in terminal D. Which in essence means it's steps away from the baggage... More 

Helpful?
3 Thank Alexpiers
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Alexpiers. Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. We are very happy to hear that you loved our location and that we could exceed your expectations and will forward your kind words to our team. We are indeed a great location, value and our team is... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 February 2015

Located right at the airport close to all the airlines, this hotel has the niche market everyone is looking for. From the second to none service to the nice rooms, you simply can't go wrong with it. Are they huge rooms? No. Does the hotel have a beach? No. But is that what you look for at an airport hotel?... More 

Helpful?
3 Thank Johnpater
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Johnpater. Thank you very much for your kind words about your recent stay at the San Juan Airport Hotel. We are happy to hear that you liked our hotel and that you appreciated our simplicity and our services. Look forward to your next visit, JF More 

Lancaster, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2015

We arrived in San Juan at 9:30 pm. The hotel was close but hard to find from the baggage claim. Finally did. Checked in on the 2nd floor across from the BAR. Not good! Tried to get to sleep at 11:00 pm. Fat chance of that. LOUD!! At 1:30 am I went to the front desk and asked for another... More 

Helpful?
1 Thank Review0572
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Review0572. Thank you for taking the time to review our property after your recent stay. . I am disappointed to hear of your experience and welcome the opportunity to discuss this at your convenience. Please feel free to call me at (787) 791-6000. Look forward to our conversation, JF More 

Huffman, Texas
Level Contributor
214 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 11 February 2015 via mobile

We stayed overnight for a layover. It is convenient and a decent hotel the beds are hard and the hotel could use some remodeling. It is a bit over priced but the location was good. It would also be good if you are going on a cruise.

Helpful?
2 Thank Vam56006
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Vam56006. Thank you very much for taking the time to write a review after your stay in our San Juan Airport Hotel. We are delighted to hear that you appreciated our good location and regarding your comment, must also communicate that we are in the middle of remodelling the property. We hope to welcome you again next time you... More 

Pawtucket, Rhode Island
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 February 2015

We stayed here prior to and after a cruise out of San Juan. It is located in the airport at terminal D where the majority of the airlines go into. Our flight into San Juan landed at 9PM it made it easy, no taxi just bring our bags to check in and check in. Out flight out was at 8:15AM... More 

Helpful?
2 Thank mastersargent
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello mastersargent. Thank you very much for your kind words about your recent stay at our San Juan Airport Hotel. We are happy to hear that you liked our hotel and that you appreciated our location and our services. We are looking forward to welcoming you back in the near future. Safe travels, JF More 

Terre Haute, Indiana
Level Contributor
377 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed 10 February 2015

Room 327 has two double beds. The tv is on the wall. The night stand has a lamp and a phone. In addition, the desk has a chair, lamp, and clock radio. There is also a side chair. But, unfortunately, the walls are terribly thin. Since this is an airport hotel with many arrivals, departures, and schedules to keep, it... More 

Helpful?
2 Thank jwjwjwjw1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear jwjwjwjw1 thank you so much for your very nice comments after your stay in our San Juan Airport Hotel. We are happy to hear that you enjoyed your stay with us and that we could exceed all your expectations, especially regarding our location and the breakfast offer. Please visit us soon again, we would be happy to welcome you... More 

Custer, South Dakota
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 February 2015

My flight arrived after 10:30 p.m., and the airport location made my situation somewhat stress free. However, as other reviews suggested, the room prices are way too expensive for the amenities. One room with two double beds was over $165. I have stayed at nicer hotels, with more services, for just over $100. Personally, I did not experience any issues... More 

Helpful?
1 Thank EagleScout1985
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear EagleScout1985, thank you very much for your review about your recent stay at our San Juan Airport Hotel. We are happy to hear that you liked our hotel and that you appreciated our services and location. We hope to welcome you again next time you visit Puerto Rico. Regards, JF More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 

Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 9,028 - ₹ 11,559 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
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Also Known As:
Best Western San Juan
San Juan Best Western
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Questions & Answers

Here's what travellers have asked, with answers from San Juan Airport Hotel staff and other travellers.
23 questions
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Questions? Get answers from San Juan Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all seem to be the same.”
 of 5 bubbles genenurse, 28 Nov 2016 | Read review
“The room was not dark but it was my mistake, there was a second pull down dark shade behind the see thru shade on the window.”
 of 5 bubbles herbb0531, 15 Nov 2016 | Read review
“Ask for a quiet room at the end of the hall, on the 4th or 5th floors”
  • Queen bed with three pillows
  • Tiny desk, TV that sort of works, and a door that lets in the hall light around the frame.
  • The closet, ice bucket, safe, and ironing board.
  • The rest of the small yet clean fitness center.
  • The tub and toilet that ran brownish water.
 of 5 bubbles AnaK648, 31 Oct 2016 | Read review
“great view of the airport tower.”
 of 5 bubbles islandnubia, 18 Oct 2016 | Read review
“I've found the fifth floor rooms to be the best...”
 of 5 bubbles susancN8285WL, 1 Oct 2016 | Read review
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