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San Juan Airport Hotel

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San Juan Airport Hotel
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884 Reviews from our TripAdvisor Community

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There are newer reviews for San Juan Airport Hotel
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Showing 821: English reviews
Mass
Reviewed 26 April 2015

We flew into San Juan the evening before our cruise. Checked into hotel, front desk staff very friendly. Entered room to find small but clean, had all the amendaties we needed for one night. We went to the Bistro and had a nice meal and drinks,, wait staff where very friendly and we had fun joking around. The breakfast the...

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Helpful?
5Thank TravelerShrewsbury
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello TravelerShrewsbury. Thank you for your review of our San Juan Airport Hotel. Great location, clean rooms and a friendly staff, that is what we represent! We appreciate your comments regarding the AC Unit and we are diligently working with the Airport Maintenance Staff to better this issue. Please visit us again the next time your are in Puerto Rico....

London
Reviewed 26 April 2015

We stayed at the hotel having arrived at 10pm from London and having a flight to Vieques at 10am the next day. The service at the front desk was really friendly and we had delicious sushi and pork rolls in the small bar/restaurant. The breakfast was fine and we had porridge and coffee. I would thoroughly recommend the hotel. The...

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4Thank Welshie_on_tour
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Welshie_on_tour. Thank you so much for your very nice reply after your stay in our San Juan Airport Hotel. We are happy to hear that you enjoyed your stay with us and that we could exceed all your expectations, especially our staff, BJ's Bistro and the breakfast offer. We would be happy to welcome you back to our Hotel...

Philadelphia, PA
Reviewed 25 April 2015 via mobile

We stayed overnight when we had a late flight into San Juan before leaving on a cruise the next day. The hotel is just off terminal D easily accessed. The desk staff are friendly and efficient. The property is clean and well maintained. The rooms, as most have noted, are small, but unless you are really claustrophobic, manageable. It's fine...

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1Thank phillyshrink
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings phillyshrink. Thank you for your recent review of the San Juan Airport Hotel. . We are very happy to hear that we could meet your expectations and must communicate that we have listened to our guest and are working on replacing all the bedding throughout the hotel. We would love to have you come back and visit in the...

columbia sc
Reviewed 20 April 2015

This hotel is located right in the American terminal making it super convenient if you arrive very late or if you are staying out on the island and have an early leave time. The rooms are small and basic, but the staff is friendly and they serve a good breakfast. They have a small restaurant that I did not expect...

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5Thank magjek
Reviewed 19 April 2015 via mobile

Hotel is located literally inside the terminal. No need to take a shuttle or any transportation. Highly recommend due to the cleanliness, proximity, exceptional service we received. Rooms weren't the biggest, but they were certainly comfortable, clean, and affordable. Will be coming back soon!

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2Thank johntrocquet
Atlanta, Georgia
Reviewed 18 April 2015

We stayed at the hotel between a night flight arrival and an early morning departure. It is extremely convenient and the staff are quite helpful. But the property itself leaves a lot to be desired, especially the rooms -- dank and musty, not very big and a clean but otherwise unappealing bathroom. In the future we will go off the...

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1Thank Steve30341
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Steve30341. Thank you for your recent review of our San Juan Airport Hotel. Thank you for your comments regarding the convenience of your location, our cleanliness and our staff. We are in the final stage of remodeling and are forecasting completion by the end of the summer so please come back and visit again. You are going to like...

vermont
Reviewed 17 April 2015

I rarely write a terrible review. Here's why I'm doing so. Our flight was cancelled, our trip was derailed due to weather. With the exception of the San Juan Airport Hotel every other hotel, inn, car rental, kayak excursion company was sympathetic and refunded our money. Even Air Flamenco gave us a year to rebook our little flight & not...

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2Thank Amy M
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Amy M. Thank you for taking the time to express your thoughts on Tripadvisor regarding our property. Very disappointed to read about your experience. As the General Manager I have the responsibility to provide the utmost customer service and take our customers feedback very seriously. With all do respect, this the first time that I hear about your issue...

Oak Bluffs, Massachusetts
Reviewed 16 April 2015

We stayed at the San Juan Airport Hotel on our way to and from Virgin Gorda. Both times we remarked on the friendly, helpful, personable staff, the cleanliness of the rooms, the large and varied breakfast, the convenient bar with food, and the convenience of the Hotel to the San Juan Airport.

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2Thank Thomas D
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Thomas D. Hope that the weather is warming up for you in the Northeast! I want to thank you for your recent review of The San Juan Airport Hotel. We are delighted to hear that your visit was a memorable one. The ladies and gentlemen of the hotel highest mission is the genuine care and comfort for all of...

Reviewed 15 April 2015 via mobile

My boyfriend and I recently visited Puerto Rico and stayed here for 3 nights. We looked at several pictures and videos prior to coming and thought it was a little small, but we still gave it a shot. Overall the hotel was not bad at all. Great breakfast, hotel staff was very friendly, helpful and professional. It was the perfect...

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2Thank Lilbree
Hamden, CT
Reviewed 15 April 2015

This hotel is extremely convenient to the airport. However, the room was musty, dirty , dank and dark. They need to remove all the carpeting as it gives off an extremely musty odor. Luckily we were only there 8 hours or so as I don't think I could have been able to stay any longer.

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Helpful?
Thank mdkdp
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings mdkdp. Thank you for your recent review of the San Juan Airport Hotel. I'm a bit disappointed to hear about your comments since we have newly remodel all of our carpeting and flooring throughout the hotel. I will be very interested in discussing your experience at our property furthermore, so please give me a call at your earliest convenience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 

Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 7,822 - ₹ 11,766 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
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Also Known As:
Best Western San Juan
San Juan Best Western
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Questions & Answers

Here's what travellers have asked, with answers from San Juan Airport Hotel staff and other travellers.
28 questions
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Questions? Get answers from San Juan Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask when making reservation for a room away from airport runway side.”
 of 5 bubbles hoseman15, 21 Feb 2017 | Read review
“King single rooms are recently remolded. Hotel is located at airport but noise was minimal.”
 of 5 bubbles 406RichardJ406, 20 Feb 2017 | Read review
“Right at the airport and so convenient to droop rental car, grab a cab to Old San Juan. Clean and the most friendly staff.”
 of 5 bubbles X6434ZSdeniseg, 20 Feb 2017 | Read review
“There are no good rooms”
 of 5 bubbles TrishRox, 29 Jan 2017 | Read review
“If size matters, price seems to be related.”
 of 5 bubbles MrTim97, 12 Jan 2017 | Read review
5 of 5