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BEST WESTERN PLUS Condado Palm Inn & Suites

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#14 of 46 Hotels in San Juan
Certificate of Excellence
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BEST WESTERN PLUS Condado Palm Inn & Suites
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1,314 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Condado Palm Inn & Suites
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Showing 1,096: English reviews
Moncton, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

Hotel was decent and affordable. Staff were very friendly and helpful!! The hotel has a very good continental breakfast....lots of options available and one of the best continental breakfasts I've seen in my travels! I may have given this hotel a 4 if they weren't having so much trouble with their elevators on first day of our visit! Staff were... More 

Helpful?
Thank lvienneau700
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you for staying with us and taking the time to review the property!! The Daily Complimentary breakfast is a great added value to our guests. I am glad to hear you found the staff to be friendly and helpful. I apologize for the elevator. We did have one elevator out for two days. The part that needed to be... More 

Sydney
Level Contributor
102 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 2 weeks ago

We stayed here prior to embarking on a cruise. Located close to the beach and surrounded by bars and restaurants we were happy with the location. The front office staff were efficient, friendly and helpful with our few enquiries about the local area. Our room, although a bit old, was large, clean and functional, housekeeping did a very good job.... More 

Helpful?
Thank SydneyBambam
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago via mobile

I booked this hotel over the phone. They granted the trip advisor discount since I couldnt finish my booking due to internet and data issues. Room was booked 4 hours before the checkin, I was traveling to PR back from a business trip and wanted to spend the night with the fam. For our surprise the room included breakfast which... More 

Helpful?
Thank Gerardo I
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Saludos Gerardo!! Thank you for staying with us!! I am thrilled to hear that you enjoyed our service and facilities. Our daily complimentary breakfast has become a huge hit with our guests. It is a great added value. We look forward to your next visit!! For our best rates, please feel free to contact me at Hneumann@condadopalm.com or 787-648-8834. Siempre... More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 weeks ago via mobile

I stayed at this hotel for a weekend attending several business meetings. They are in the process of remodeling some areas of the hotel. My room's bathroom had been remodeled although the carpeting seems old. Dust was an issue. My room was very dusty apparently from construction. Parts of the floor needed moping and it just felt very dusty with... More 

Helpful?
Thank Jose S
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Saludos Jose, Thank you for staying with us. I am glad that you enjoyed our service, location and new bathrooms. I will personally discuss your comments with our Housekeeping Director and Food & Beverage Staff. Thank you for the review. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager More 

Buffalo, New York
1 review
Reviewed 4 weeks ago

this hotel is very conveniently situated. the front desk people were very friendly and helpful.The free breakfast was just ok. we stayed in a oceanfront suite. except for the bathroom, the room was very nice. bathroom was small and dated, showing signs of wear. however functional. housekeeping services were not the best. made bed and left towels, that's about all.... More 

Helpful?
Thank aando20
Linden, New Jersey
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 weeks ago

We were looking for a hotel that was near the cruise port and found this hotel that had reasonable prices. We knew when we called that the friendly staff was going to take good care of us. The room was ready for us when we got off the plane and it was big and clean.The balcony was fun with a... More 

Helpful?
2 Thank Katmat3337
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Katmat!! I am glad that you enjoyed the anniversary trip with us. Our service and central location has made us a favorite amongst visitors to our beautiful island. Welcome to the Condado Palm Family. We hope to see you soon. For our best rate, feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry... More 

Passaic, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Great location in Condado, walking distance to great restaurants and many other amenities. People are fantastic and hope once done with renovations it comes out great. I recommend this hotel, less than a block from the beach.

Review collected in partnership with Best Western

Helpful?
1 Thank Luis A
Marco Island, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

Not the Ritz Carlton but not their outrageous prices either! Perfect for a business trip or a family vacation. Centrally located near restaurants, shops and the beach a block away. The rooms may be a little old fashioned but they have everything a traveler should need. Very friendly staff to help you around if needed. A great bar for younger... More 

Helpful?
1 Thank Pippin197
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Pippin!! I am glad that you enjoyed the service provided by our staff as well as our central location!! Condado is the best part of San Juan. Many restaurants, the beach, stores, and nightlife. Thank you for recommending our property. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General... More 

Syracuse, New York
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

I have heard stories about other places, so when we arrived, I found the lobby clean and inviting with pleasant staff. We were definitely early and they were only able to take our bags without indication as to when our room would be ready. There seemed to be no system in place to prioritize rooms. I recommend packing a day... More 

Helpful?
Thank Mark A
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Mark, Thank you for the stay and subsequent review. Our location and friendly staff has made us a favorite amongst leisure and business travelers. Its great too see repeat guests, every time they trust us and book with us. We are investing two million dollars into our property. This invest will upgrade our facilities. I am sure that you... More 

Barcelona, Spain
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 weeks ago via mobile

Everything was good, the staff, the location, the breakfast and it has a complete gym. I went to Culebra and they kept me my bag during 3 days. I recommend this hotel. Nice people at the front desk, I will come back

Helpful?
1 Thank Ramon C

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Near BEST WESTERN PLUS Condado Palm Inn & Suites

Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 

Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave Condado, San Juan 00907-1708, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 9,254 - ₹ 20,495 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino
Hotel Style:
#5 On the Beach Hotel in San Juan
#7 Business Hotel in San Juan
#8 Family Hotel in San Juan
#10 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Condado Palm Inn & Suites staff and other travellers.
81 questions
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Questions? Get answers from BEST WESTERN PLUS Condado Palm Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North Tower, higher than tenth floor for beach view”
 of 5 bubbles yyzdxb, 20 Nov 2016 | Read review
“South tower ocean view room”
 of 5 bubbles W_L_0, 17 Nov 2016 | Read review
“Ask to stay in the north tower...better views of the beach a block away (if on right side of building).”
 of 5 bubbles lvienneau700, 13 Nov 2016 | Read review
“stay high up in north tower.”
 of 5 bubbles aando20, 3 Nov 2016 | Read review
“the north tower was very nice.”
  • This is the peak-a-boo view from the balcony.
 of 5 bubbles Katmat3337, 2 Nov 2016 | Read review
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