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Ciqala Luxury Suites

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#12 of 46 Hotels in San Juan
Certificate of Excellence
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Ciqala Luxury Suites
Ciqala Luxury Suites
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668 Reviews from our TripAdvisor Community

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There are newer reviews for Ciqala Luxury Suites
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Showing 619: English reviews
Bethesda
Reviewed 2 January 2017

We booked for a night before and after a cruise. The location is quick to the dock but otherwise not very scenic. Breakfast was probably the highlight of the stay. The room was modern and the bed comfortable.

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Helpful?
Thank KIRSTEN H
Sara L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Thanks so much for making our hotel your home during your visit to San Juan, Puerto Rico. We appreciate your feedback. Our made-to-order breakfast is ones of our highlights. Also we have a complementary beach shuttle, from monday to thursday a complementary drink of the day, free wifi internet and parking. Please visit us again to enjoy all the complementary...

Briarcliff Manor
Reviewed 2 January 2017

After reading the amazing reviews, I was expecting a lot more. I'll start with the positive...the staff tried their best, the food was quite good and the beds were great. Now,,, they cannot call that a pool and there is some serious photoshopping on their website. It is a ice cold tub and my kids were bored after 15 mins...

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1Thank stefanie h
Sara L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Stefanie: Thanks for choose Ciqala as your hotel in San Juan. We are glad that our staff gave you a great service and you enjoyed our beds, the mattress are top of the line and our guest enjoy it so much. I remember your situation with the shuttle, as explained at ck-in the beach shuttle departs at 10am, and...

Sunnyvale, California
Reviewed 2 January 2017

This hotel is located near old San Juan and Condado area in a residential street. It must be a renovated condo building. Coming with free internet and onsite parking in the Ground floor inside the building. The hotel staff are friendly, helpful and very attentive. The presidential suites we stayed is a 3 bedroom condo with 2 bath rooms, walk-in...

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1Thank xlma
Sara L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Thanks so much to taking time to share your experience. We apreciate each guest and their feedback. We are glad to read that you like our location as well the presidential suites including the ammenities. Our inside parking is free of cost to our guest thats give the opportunity to rent a car and discover the Island. Thanks so much...

McLean, Virginia
Reviewed 2 January 2017

These rooms are not suites and they are certainly not luxurious. The name of this small hotel is false advertizing. Our room was small (there was hardly any room to open the tiny pull-out couch) and it was very dirty (the floor, the furniture, the bathroom, etc...). For the price paid, this hotel was a complete rip-off. Needless to say...

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Thank deetraveler2016
Sara L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear deetraveler2016: We appreciate every guest and your feedback. Personally I attend your situation about the extra person fee in the reservation. Originally the reservation came for two guest, at ckin were four adults. We proceed to explain the charges for the extra person and you were very unhappy. We are sad that this situation tarnished your experience at Ciqala....

Atlanta, Georgia
Reviewed 30 December 2016

Where do i start?.. Check in was Horrible , we got 2 ladies , the one who was helping us check in was nice but not too knowledgeable or maybe the other lady whose name i made sure to get ELIZABETH kept rudely interrupting my conversation with the 1st Representative , Elizabeth was RUDE AND INDIFFERENT, that is when she...

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Thank alooseda
Sara L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

We are very sad about your review, because at ck-in Elizabeth explained all the servicves that we offer including the made-to-order american breakfast, beach shuttle with complementary chairs and umbrellas. At ckin inmediatley we offered a complementary crib for your baby. You requested a ocean view room as condition to stay at the hotel in the alternative a full refund...

Austell, Georgia
Reviewed 30 December 2016

Quaint, comfortable, affordable, modern rooms with an AWESOME rooftop lounge providing great drinks and prompt professional staff. Hotel is walking distance from good local food, and retail stores. A True Gem!

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Thank Valita J
Louisiana, Missouri
Reviewed 29 December 2016

Cute hotel overall, had some issues with the room, it was on the smaller side for being a suite room, the water pressure in the bathroom low and the water never really warmed up much. The service in the restaurant wasnt fast and the waiter kept forgetting our items, maybe understaffed. The hotel staff was friendly, greeted us nicely every...

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Thank cristinakelly2016
Newbury Park
Reviewed 28 December 2016

As I told the owner personally... I am sooo happy to have found this hotel in the internet!! I travel a LOT for work & pleasure and this has been the most comfortable bed ever...As good as sleeping in my own bed!! Great value for this type of boutique hotel, good location close to my parents' old San Juan apt,...

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Thank marisolcoriano
Dallas
Reviewed 28 December 2016

We stayed one night before our cruise. This hotel is quiet, close to the Pan American pier, includes a delicious full breakfast and is close to restaurants for dinner. This was our second stay at Ciqala Suites. We can highly recommend it.

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Thank Margie S
Chicago
Reviewed 28 December 2016

The hotel room was very nice which made up for the location of the hotel. The pool was not. It was the size of a hot tub. Parking was pretty small, and vendor tended to block the entrance to the parking lot. The food provided by the hotel was delicious!! It had it's good and not so good, but I...

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Thank yeseniao869

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast. ... more   less 

Additional Information about Ciqala Luxury Suites

Address: 752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 10,429 - ₹ 23,332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 19
Reservation Options:
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Also Known As:
Ciqala Hotel San Juan
Hotel Style:
#2 Romantic Hotel in San Juan
#3 Family Hotel in San Juan
#8 Business Hotel in San Juan
#8 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Ciqala Luxury Suites staff and other travellers.
36 questions
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Questions? Get answers from Ciqala Luxury Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We styed in the studio suite”
 of 5 bubbles rsgoofy1, 1 Feb 2017 | Read review
“don't book on a bargain site unless you want to stay in a room smaller than my closet.”
 of 5 bubbles alech1003, 15 Jan 2017 | Read review
“Be aware that the regular rooms are very small. Consider splurging on a suite.”
 of 5 bubbles scubamargie, 28 Dec 2016 | Read review
“The vip suites are breathtaking! The 3BR suites are wonderful!”
 of 5 bubbles trini5, 7 Dec 2016 | Read review
“The food cart next to the hotel has AMAZING grouper (Chicharrones).”
 of 5 bubbles LasCrucen, 29 Nov 2016 | Read review
5 of 5