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Acacia Boutique Hotel

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Acacia Boutique Hotel
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604 Reviews from our TripAdvisor Community

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There are newer reviews for Acacia Boutique Hotel
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Showing 573: English reviews
Reviewed 20 December 2016

I booked a room at the Acacia Boutique Hotel through an online booking site for August 26-September 1, 2017 for a family trip. At this online site, the room was refundable until August 17, 2017. I cancelled the reservation on September 20, 2016 as I found another hotel in San Juan with a larger room. I was immediately charged by...

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Helpful?
2Thank Leigh M
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We apologize for any inconvenience regarding your reservation. You bought a non-refundable room type through a third party booking company. The hotel charged your room as it received a cancellation from you. We followed our Cancellation and non-refundable policies as stated in the reservation. We may reinstate your reservation for a future credit less the...

Carrollton, Texas
Reviewed 13 December 2016 via mobile

My spouse & I visited the Acacia hotel after our flight being laid over an extra day. Our first few days were at a golf resort which we paid hundreds of dollars for & it was nice but we were kicking ourselves in the butts when we stayed at the acacia that last night for only $56!! It wad beautiful!!...

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Helpful?
2Thank MarandaMackie
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We are delighted to know that you and your spouse had such a wonderful time, while staying at our property. Our staff works hard to make our guests feel welcomed and appreciate your feedback. We will be more than happy to have you back as our guests at any time! Take care.

Mesa, Arizona
Reviewed 4 December 2016

The Acacia Boutique Hotel is in a great location with a small little pool and close walking distance to several eateries. The pool is small, but natural rock with warm water. We got a package deal through an online travel company, so our room price was a little cheaper than the usual price. The rooms themselves are small and cozy,...

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Helpful?
1Thank Emmy B
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We apologize for any inconvenience during your stay. Our cleaning procedures are set to be eco-friendly, our housekeeping staff changes sheets every 3 days unless its dirty or asked by our guests to protect and conserve our environment. We will revise our policies to better our service towards our guests in the near future. We...

Orlando, Florida
Reviewed 21 November 2016 via mobile

I did love the room size, cozy feel and the view of the warm pool. The property is very well maintained. The lobby has a large buds statue, and it's feel very relaxing. I felt like I was walking into a nice spa. I did love the decor in the property showcasing the tropical ambience of Puerto Rico. I did...

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Helpful?
1Thank Alberto M
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We strive to offer the best possible service to all our guests and appreciate your feedback. Our property has a large hot tub, perfect for afternoon soaks after a long day on the beach as well as an in house restaurant called Niche Bistro which is known for their culinary experience and romantic evenings. We...

Reviewed 18 November 2016

We went for a week in October to San Juan and experienced more of what the island has to offer - we usually stay are large hotels so we have a pool and jacuzzi etc but this was very nice - it was not what I expected - smaller rooms - older and in need of service but not dirty...

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Helpful?
1Thank dcU5352FH
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We work hard everyday to make our guests feel welcomed and appreciate your feedback. We will take what you wrote to better our service in the near future. Our engineering department is in full swing to have our property ready for our coming peak season. We hope to see you again soon. Take care.

DC
Reviewed 16 November 2016

This is a true boutique hotel. Nothing has that standard corporate feel and there are many small delights, like the pretty lobby and friendly front desk service. Very comfy bed. Towel service for the beach. If you go, don't be shy about asking for trip suggestions and speak up if you need something. Avi and Christopher will go out of...

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Helpful?
Thank Miles804
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We are delighted to know that you had such a wonderful time at Acacia and Niche Bistro! Our staff works hard to make our guests feel welcomed and appreciate your feedback. We hope to see you again in the near future. Take care.

Stone Mountain, Georgia
Reviewed 9 November 2016

I loved Acacia Boutique Hotel from the very moment I walked through the door. It's like a well kept secret in San Juan. The front desk staff (more like hostesses) were wonderful, as was service in the hotel.The hotel is beautiful and intimate, and it's located right next to the beach. The Spanish architecture of the building adds to its...

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Helpful?
Thank suprtay
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. Our staff goes above and beyond, in providing the best possible service to our guests. We are glad you enjoyed your stay at our property and that you were able to enjoy our restaurant Niche Bistro as well as our hot tub facility. We appreciate your feedback and hope you come and visit us again...

Reviewed 6 October 2016 via mobile

Friendly staff at both the Acacia and their sister hotel, Windchime! The food at Niche and the boat bar was awesome! This is a great location for those who want to vacation like the locals. It's within walking distance to the beach and many local restaurants with authentic Puerto Rican cuisine. The only downfall is that the rooms are definitely...

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Helpful?
2Thank Elizabeth H
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We are glad you had such a wonderful time during your stay and that you got the most out of our restaurant Niche Bistro (perfect for couples) and the Boat Bar at our sister property Wind Chimes. We work really hard to make our guests feel welcomed and appreciate your feedback. We will take what...

Reviewed 24 September 2016 via mobile

Very clean botique! No elevators! Close to beach ! Too far from old San Juan and cruise ports! It's a botique! We only stayed one night before our cruise! The pool was up the block! Small little cups for coffee up the block terrible! The staff were very nice ! The best was the bar with pizza at their sister...

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Helpful?
Thank Cschuch
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We work hard to make our guests feel welcomed and appreciate your feedback. We will take what you wrote to provide a better service in the near future. We hope to see you again soon.

Reviewed 28 August 2016 via mobile

I don't give them 0 stars because it won't allow me. I made a reservation for acacia boutique hotel seven months ago, I called a week in advance to say our flight was going to arrive late right it in our account so our room would still be available. When arriving Thursday night the wind chime said we had to...

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Helpful?
Thank Yedelin T
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We apologize for any inconvenience during your stay. We did have a problem with your room at the time you came to check-in which was a double bed and were put in an upgraded room, a king deluxe room in our sister property down the block. We were able to find you an available room...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Niche Bistro
Niche Bistro
Cuisines: French, Seafood, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. If you're a food lover you NEED to come to our restaurant NICHE BRISTO that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner, enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. Sound nice, right? Come and visit us! We're waiting for you. ... more   less 

Additional Information about Acacia Boutique Hotel

Address: 8 Edif Taft Ctr | Condado, San Juan 00911-1270, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 8,151 - ₹ 14,966 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Acacia Boutique Hotel 3*
Number of rooms: 21
Reservation Options:
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Also Known As:
Acacia Seaside Hotel
Acacia Seaside San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Acacia Boutique Hotel staff and other travellers.
19 questions
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Questions? Get answers from Acacia Boutique Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor rooms have nice views”
 of 5 bubbles jameshE6045JO, 29 Jan 2017 | Read review
“A balcony room is nice, can also help keep the room cooler.”
 of 5 bubbles Malachite_xx, 4 Jan 2017 | Read review
“Ask for a room adjacent to the pool, although they cost more. It's much easier than tracking water through the lobby and up the staircase.”
  • Small rooms.
 of 5 bubbles emmyb2015, 4 Dec 2016 | Read review
“I stayed on the first floor, but a higher floor would have allowed me to sleep with my window open.”
 of 5 bubbles suprtay, 8 Nov 2016 | Read review
“Rooms above the main floor have a balcony. Wish I knew when we booked!”
 of 5 bubbles tway_mtl, 23 Aug 2016 | Read review
5 of 5