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Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
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2,624 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton San Juan
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Showing 2,388: English reviews
Milwaukee, Wisconsin
Reviewed 19 January 2015

My husband bad I stayed for 4 nights here. The room was beautiful and comfortable. The staff was super friendly and helpful. The pool was beautiful. The hotel is within walking distance of many restaurants, the beach, and shopping. Great find! We will be back.

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Helpful?
5Thank Bonnie G
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Bonnie G , We loved reading your review and were excited with the title, “fabulous!”. Thank you for sharing! We look forward to welcoming you back many more times and if we can be of assist you with future stays please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com Always at your service, Yodil Cabán General Manager...

Reviewed 19 January 2015

Perfect Hotel for pre cruise stay! Great modern room, cute little pool and hot tub, and Awesome bar and restaurant on property! Had happy hour Mojitos by the pool, and then had nachos and tuna tacos at the bar watching football, perfect! Gift shop has Godiva and Belgium chocolates, Starbucks and nice grocery right across the street. We didn't have...

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6Thank Coltsfamily
Madison, South Dakota
Reviewed 17 January 2015 via mobile

The staff at this hotel couldn't be nicer, more attentive or kind! Our first night our waiter told us it was free drinks from 6:00-7:00! The food in Pierre cafe on sight was fabulous and reasonable! Ate there 2/3 nights! Fahrenheit pizza and Starbucks right next door. Not on beach but a 2 block cart ride to public beach provided!...

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10Thank chelestravels
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Chelestravels , Thank you for sharing your experience with other travelers!! It was great to read that you were able to enjoy some of our restaurants and our manager’s cocktail. Our entire team is committed to enhancing our guests experiences. We look forward to welcoming you again to our hotel and if we can be of assist you with...

Reviewed 14 January 2015

There isn't a better word to describe this hotel than AWESOME. Right in the center of action. Great pool, parking, grocery store across the street, etc. Close to restaurants, beach, Old San Juan, PR Convention Center, Club Nautico, Coliseo de PR, you name it. Very focused on customer service. Super beds, shower and room in general. Edgard Rodz.

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13Thank Edgard R
Santo Domingo, Dominican Republic
Reviewed 11 January 2015

The hotel is clean and attendants are friendly. However the Cost Vs Revenue is poor. We reserved a room with a king size bed and received a Full size bed. Upon arrival we were issued a room on the 7th floor, as we walked to the elevator the clerk called us back saying they were issuing us another room on...

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9Thank Richard S
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Richard S, It was nice to read that you found our hotel to be clean and our attendants to be friendly. I did want to apologize for any misinformation or confusion regarding your room type reserved. We strive to provide the best value and service possible, as this is the essence of our success. We are truly sorry that...

Falllston, United States
Reviewed 10 January 2015

The hotel staff was very helpful at recommending restaurants and providing directions to various tourist sights. The room was clean and comfortable. It was helpful to have the refrigerator. The beach attendant was very friendly and it was convenient not to have to carry our own towels and chairs to the beach. The only difficulty was upon checkout when they...

Review collected in partnership with DoubleTree by Hilton
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6Thank Cynthia S
Reviewed 10 January 2015

I have to say this i had a problem with my Bill. I was Very uncomfortable ,when i Made the reservations they misunterstood me OR something and i was mad, because my crédit card got charged and i couldnt use it..i went to the front desk and a great person , responsible human Being listen to me and my situation...

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4Thank Doris O
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Doris O, Thank you for your review and for recognizing Carolina’s efforts to ensure that our guests have a great stay not matter what!! If we can assist you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan At Gallery Plaza...

Reviewed 10 January 2015

Excellent hotel. Horrible food. Good service. Pleasant surroundings. Clean and tastefully decorated. Attentive staff. Could use a small flower shop. Horrible food. Needs a new chef. Needs a new chef. Needs a new chef.

Review collected in partnership with DoubleTree by Hilton
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3Thank lilvias
newfoundland
Reviewed 9 January 2015

Stayed here in April 2014 for three nights. The room was clean, although a little small, and the bathroom is not very private. The hotel offered free WiFI which worked great all around the hotel. I found the food and drinks to be a little pricy especially since you could walk across the street and purchase it for 1/5 the...

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4Thank frozennewfie
New York City, New York
Reviewed 9 January 2015

My friends and I stayed here for 4 days and we had unforgettable experience! Staffs were really friendly and nice, especially, Juan at the front desk, he explained very well and was very helpful. We miss him already! The location is really good. There is a supermarket where you can buy cereals, milk, and fruits for breakfast. There are several...

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Helpful?
6Thank Esther S
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Esther S, Thank you for recognizing Juan and for sharing this review. He was truly grateful and I personally rewarded his efforts for going above and beyond. If we can assist you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 9,342 - ₹ 19,087 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hilton Hotels Direct, Travelocity, Hotels.com and Jetsetter so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Spa Hotel in San Juan
#6 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
109 questions
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phoenix, az
5 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
1 month ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best rooms are the ones at pool level with little patios (might be called balcony rooms.)”
 of 5 bubbles urthcreature, 20 Feb 2017 | Read review
“Corner room facing the pool was quiet”
 of 5 bubbles JasH890, 28 Jan 2017 | Read review
“Ask for a big room”
 of 5 bubbles 223catherinep, 18 Jan 2017 | Read review
“quiet floors”
 of 5 bubbles JuanchoGalan, 17 Jan 2017 | Read review
“the room views are city & pool.”
 of 5 bubbles usuck69, 16 Jan 2017 | Read review
5 of 5