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Doubletree by Hilton San Juan

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2,631 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton San Juan
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Showing 2,395: English reviews
Doylestown, Pennsylvania
Reviewed 15 February 2015

Close to beach, which was its biggest plus. Area around the hotel is so-so, and taxis are $15 to get anywhere. The room was clean and the bed comfortable, but there are glass blocks separating the bathroom and bedroom, so if one person turned the bathroom light on, the light came through. The room itself was small, but had mini-fridge,...

Review collected in partnership with DoubleTree by Hilton
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Thank Donna T
Reviewed 15 February 2015 via mobile

Great place to stay as it's not in the area of Old San Juan where all the cruise ships dock...but still close. I rented a car but they have taxis, and tour guides available to take you where you need. Pool is great. Many great restaurants to choose from. A new pizza place just opened up next to this hotel....

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3Thank Brandon P
Tecumseh, Michigan
Reviewed 15 February 2015

My husband and I just returned from a three night stay at the Hilton Doubletree on Avenue De Diego in San Juan. Our stay included 2-days pre-cruise and 1 additional day post-cruise. Given the scheduling details and drama usually associated with pre-cruise deadlines and all, I cannot begin to say enough nice things about this hotel, especially how exceptional the...

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5Thank mat'sgirl
Saco, Maine
Reviewed 12 February 2015 via mobile

Located next to coffee, pizza and according to the family a great breakfast buffet in the hotel as well. I can't compare this to other hotels in San Juan as it is our first visit, but we were really satisfied. If we visited again and we would stay.

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3Thank sea_compgeek
Dallas, United States
Reviewed 11 February 2015

Great hotel, my room was amazing, so much that I took a video of my room. Looked like a show room from Ikea. Very clean and modern. Food, room service and dinning was superior, wonderful service and food was top notch. Across the street from a 24 hour grocery store and Starbucks. Felt very safe and relaxed. I will return...

Review collected in partnership with DoubleTree by Hilton
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2Thank Rebecca C
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Rebecca C, We loved reading your review and wanted to thank you for your kind words!! We look forward to welcoming to your casa away from home soon! For your next visit please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com Doubletree by Hilton San Juan At Gallery...

Dayton, Ohio
Reviewed 10 February 2015

We stayed here before a cruise as part of the pre-cruise package. We have stayed in San Juan before, but always in Old San Juan. I would have opted to stay somewhere else before the cruise, but we were traveling with a group and someone else made the plans. I thought it was pretty overpriced for the condition of the...

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1Thank LaraAnn
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos LaraAnn, Thank you for your review and we are truly sorry that you were not able to enjoy our surrounding area. If possible please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. We would like to invite you back and offer our assistance in planning your activities. This way we can make arrangements for you to enjoy...

California, United States
Reviewed 10 February 2015

The description of the property as listed on the website describes a boutique style hotel...NOT. Traffic area not so close to the beach (though charges a resort fee when it's not nearly close to being a resort). Not a good business hotel either.

Review collected in partnership with DoubleTree by Hilton
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Thank Carlos B
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Carlos B, We’re very sorry that our hotel was not to your expectations. If possible please contact me at my cell phone 787-649-3530 or at yodil.caban@hilton.com, I would like to speak to get more details so I can implement the proper corrections. We truly value our guest’s feedback, as we use them to continue to improve and evolved with...

Ashburn, Virginia
Reviewed 9 February 2015

Very good service. Valet staff is very willing to help (the best was the big guy the staff calls Shrek). The room was more than adequate for a group of 4. Breakfast is great. The location is very good if you are just visiting San Juan and hitting the beach. Very accessible to/from airport, main tourist areas of San Juan...

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8Thank Jose G
Onsted, Michigan
Reviewed 9 February 2015

Great location. 3 block walk to beach. Attendant on duty with chairs and towels. Excellent breakfast and lunch menu. Rooms were clean and well maintained. Starbucks and Fahrenheit Pizza located next door. Short cab ride to cruise terminal and old town.

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5Thank PeteB1946
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos PeteB1946, Thank you so much for your review and for you for choosing to stay with us during your pre-cruise stay in San Juan. It was great to read that you were able to enjoy our location, beach club at Ocean Park Beach and a few of our restaurants. We look forward to welcoming you back soon and if...

New York City, New York
Reviewed 8 February 2015

Pool was nice to relax in, but this hotel was much more geared towards business travelers. Not on the beach, though has a shuttle to a nearby beach resort. Rooms were small but clean. Next to a small shopping center with restaurants and a Starbucks for convenience.

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1Thank Kelly R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 9,117 - ₹ 18,903 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Orbitz, Hotels.com, Expedia and Jetsetter so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
111 questions
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phoenix, az
5 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
1 month ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views would be the north side which looks toward the ocean.”
  • Wide angle view of the bedroom
  • Wide angle view of the bathroom
  • View from the room
  • Wide angle view of the bedroom
 of 5 bubbles R4822GHkevink, 24 Feb 2017 | Read review
“All the rooms seemed to be quite nice in my opinion.”
 of 5 bubbles CSamSmith, 22 Feb 2017 | Read review
“Corner king room is spacious and located near the pool as high as possible if you want quietness”
 of 5 bubbles OttawaLuvlife, 22 Feb 2017 | Read review
“The best rooms are the ones at pool level with little patios (might be called balcony rooms.)”
 of 5 bubbles urthcreature, 20 Feb 2017 | Read review
“Corner room facing the pool was quiet”
 of 5 bubbles JasH890, 28 Jan 2017 | Read review
5 of 5