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Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
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2,620 Reviews from our TripAdvisor Community

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Showing 2,385: English reviews
Arizona
Reviewed 3 days ago NEW

Upon check, we were checked in by a rude clerk. Didn't ask us anything about our reservation just said, "what's your name". We were there for a pre cruise stay and he said he knew nothing about that and couldn't seem to care less. We had reservations for 3 adults and thought we were getting two queen beds. Instead, we...

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Helpful?
1Thank DonkArizona
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos DonkArizona, We take our guest experience very seriously and strive to exceed their expectations. We are very sorry that this was not the case with your stay. What you have expressed in your review truly concerns us and I would like to offer my assistance in finding a resolution, please contact me directly at my cell phone 787-649-3530 or...

HOTEL’S FAVOURITE REVIEW
Reviewed 18 November 2016 via mobile

Had the most amazing experience at this beautiful hotel. from the moment you walk in Its so modern and SUPER clean. The location is great! Walking distance to beautiful beaches, restaurants and shops. The staff is friendly, knowledgeable and trully make you feel like family. Our room was beautiful, great view and so convenient with microwave and fridge for our...

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13Thank Rosadelia M
About Hotel's Favourite Review
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Rosadelia M, Thank you for such a great review and for sharing your pictures! We as well look forward to welcoming you back on your next visit to Puerto Rico. If we can assist with your travel plans please do not hesitate to call us at 1-877-926-3030 or e-mail us at reservations@sanjuandoubletree.com. Always at your service, Yodil Cabán yodil.caban@hilton.com...

Reviewed 4 days ago NEW

We stayed at this hotel for one night after our cruise and before our flight. The service at the reception was good and a warm cookie we got upon arrival was a nice surprise! The room was clean and stylish and very good for a one-night stay. The price-value ratio was very good. The only thing I was disappointed at...

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Thank Anniina M
Home
Reviewed 4 days ago NEW

For a place that charges $40+ per night "Resort Fee" it wasn't a resort like atmosphere. That's in addition to the already high priced accommodations. This place should be impeccable. It was not. Pool area was very small and not very well kept. Better values are available closer to the beach, shopping, casinos and other attractions.

Review collected in partnership with DoubleTree by Hilton
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1Thank D2227KFmichaelg
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos D2227KFmichaelg, As a resort destination it is customary to find that hotels in Puerto Rico charge a resort fee. At our hotel we strive to include value for all of our guests by including the following amenities: Beach club at the nearby Ocean Park Beach where our guests can find a reserved area with lounge chairs, umbrellas and towels,...

Madison, wi, United States
Reviewed 4 days ago NEW

They deliver on their brand promise and provide a large, outdoor water park area for relaxing. The rooms and shower are contemporary with all the amenities needed. Knowing a little Spanish is helpful to communicate. The special treatment for Hilton Honors Members is greatly appreciated.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank Georgia R
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Georgia R, Thank you for staying with us and for sharing your experience. We do hope to welcome you back again soon. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit us at sanjuandoubletree. com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

Reviewed 5 days ago NEWvia mobile

The staff in the hotel were very helpful and looked after us for the 4 days prior to our cruise. Massive positive was they allowed us to keep our suitcase in the hotel for Few hours before flying out of the country

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2Thank Matt_d181190
Overland Park, Kansas
Reviewed 5 days ago NEW

My husband and I stayed two nights before we went on our cruise.....I think it is a bit overpriced but overall it was fine. Nice pool area. Nice walk to Ashford Avenue. All the staff were very nice and helpful.

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2Thank 851David
United States
Reviewed 5 days ago NEW

I was traveling for business and was looking for a place close to the airport. The staff was amazing. SO accommodating and friendly. I was not expecting that type of service... I was very pleasantly surprised.

Review collected in partnership with DoubleTree by Hilton
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2Thank jessicadK2388YP
Rochester, New York
Reviewed 1 week ago

We stayed here with another couple prior to cruise departure. For our overall experience, we were pleased. We stayed in a corner room which was a good size, quiet and at the end of the hallway away from the elevator. The hotel and the room was very contemporary which I really like. The location was great as well. We were...

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2Thank stephanie j
austin, United States
Reviewed 1 week ago

Room was the smallest I think I have ever stayed at, and I have traveled extensively. This was a disappointment for a Double Tree. I would be open to other paces to stay in San Juan. The place is in the center of a fun but older and somewhat shady area.

Review collected in partnership with DoubleTree by Hilton
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Thank O6699WQdanielp
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos O6699WQdanielp, We are truly sadden to read that you were disappointed with your stay and apologize if the size of your room was not what you expected. A part from the standard room, we do have other room types that offer more space. Please consider reserving with us again by contacting us directly at 1-877-926-3030 or by e-mail at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 9,409 - ₹ 19,087 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hilton Hotels Direct, Travelocity, Hotels.com and Jetsetter so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
109 questions
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phoenix, az
5 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
1 month ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room facing the pool was quiet”
 of 5 bubbles JasH890, 28 Jan 2017 | Read review
“Ask for a big room”
 of 5 bubbles 223catherinep, 18 Jan 2017 | Read review
“quiet floors”
 of 5 bubbles JuanchoGalan, 17 Jan 2017 | Read review
“the room views are city & pool.”
 of 5 bubbles usuck69, 16 Jan 2017 | Read review
“rooms looking over the pool are the quietest”
 of 5 bubbles DeC53, 11 Jan 2017 | Read review
5 of 5