We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree by Hilton Hotel San Juan

105, 3529 Avenida José De Diego, San Juan 00911-3529 Puerto Rico
avatar-imageavatar-imageavatar-image
Traveller (1026)
360
Panoramas (49)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Hotel direct offer!Book in Advance and Save up to 17%
₹22,963
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#7 of 57 hotels in San Juan
Location
Cleanliness
Service
Value
Travellers' Choice
The Doubletree by Hilton San Juan, a modern full-service hotel, offers a wonderful balance of relaxed comfort and the hospitality for which San Juan is known. Enjoy upscale amenities and location in the popular Condado area of Puerto Rico's capital city. Stay within walking distance of sandy beaches and the best casinos. Our beautifully appointed hotel is only 3 miles from the Old San Juan historic district and 5 miles from San Juan International Airport (SJU).
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Kids stay free
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Plunge pool
Shallow end in pool
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Game room
Hiking
Water sport equipment rentals
Bicycle tours
Billiards
Karaoke
Patio
Table tennis
Walking tours
Board games / puzzles
Nightclub / DJ
Books, DVDs, music for children
Children's playground
Children's television networks
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Air purifier
Housekeeping
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish, Portuguese
Hotel links
Special Offer:Book in Advance and Save up to 17%
3725Reviews185Q+A100Room tips
Traveller rating
  • 2,269
  • 1,015
  • 278
  • 97
  • 66
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Frank N wrote a review 21 Feb
Dallas, Texas264 contributions32 helpful votes
+1
Visiting from Dallas, TX We spend our first night in Puerto Rico here. The restaurant on site (El Patio) was very convenient, and the food was great. The food presentation was pretty nice. Our server was very attentive. We would definitely return!
Read more
Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
mkjpost2003 wrote a review Oct 2023
Philadelphia, Pennsylvania8 contributions6 helpful votes
Hotel's Favourite
The whole hotel was impeccably clean. Every one of the staff members were helpful and always smiling. The restaurant café Pierre had excellent food at reasonable prices. The staff members couldn’t do enough for us. The location was excellent.
Read more
Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Share
Response from Yodil Caban, General Manager at DoubleTree by Hilton Hotel San Juan
Responded 11 Oct 2023
Saludos Mkjpost2003, Thank you for your wonderful review! We are so glad to read that you had an excellent day from start to finish at our hotel. We are proud of our impeccable cleanliness, our helpful and friendly staff. We are also pleased to read that you enjoyed the food and the location of our hotel. Thank you for choosing our hotel. We hope to see you again soon! Always at your service, Yodil Caban yodil.caban@hilton.com General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Road43181887634 wrote a review 20 Feb
1 contribution1 helpful vote
Stayed with family at DoubleTree by Hilton San Juan. The location is great. Good restaurants and bars within walking distance and convenient to attractions around. Hotel very clean and modern and has a lovely pool area. The employees were very helpful and professional. We loved our stay here. Will definitely be back. They deserve more than 5 stars.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Pool area is great to have drink and snack after sightseeing or beach day
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Yodil Caban, General Manager at DoubleTree by Hilton Hotel San Juan
Responded 3 days ago
Saludos Road43181887634, Thank you for sharing your positive experience during your family vacation with us. We are happy to read that our location, cleanliness, modern amenities, and the lovely pool area contributed to a memorable stay for you and your family. Our team is delighted to know that their professionalism and helpfulness left a positive impression. We strive to exceed our guests' expectations, and it's rewarding to learn that we achieved that goal during your visit. Your kind words and the acknowledgment of deserving more than 5 stars mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to San Juan. Always at your service, Yodil Caban General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Ken B wrote a review 20 Feb
Grand Rapids, Michigan120 contributions52 helpful votes
Waited 7 hours for a toom. Very poor communications. Poor restaurant service. Nice pool area. Excellent room AC. Horrible sewer gas oder outside the main entrance. Beautiful building but very poor service. 3 blocks from the beach with a shuttle but not much else. Old San Juan is the place to be in stead.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Sorry to say I'd try somewhere else.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yodil Caban, General Manager at DoubleTree by Hilton Hotel San Juan
Responded 3 days ago
Saludos Ken B, We're sorry that we didn't meet your expectations, and that you experience was not aligned with the majority of our hotel’s reviews. We sincerely apologize for any delay in getting your room and any miss-communication. We appreciate your positive comments about the pool area and room AC. Our guest’s feedback is crucial, and we take it seriously and use them to review our services and identify areas opportunity to improve. If you decide to give us another chance in the future, we are committed to providing you with a more positive experience and personal attention to exceed your expectations. Please e-mail us directly at reservations@sjdoubletree.com and we would be more that pleased to assist you. Always at your service, Yodil Cabán General Manager Should any of our future guests have any questions or concerns regarding our hotel please contact us directly at 1-877-926-3030, e-mail us at reservations@sjdoubletree.com or visit us at sanjuandoubletree.com.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Orquidia F wrote a review 18 Feb
2 contributions1 helpful vote
Went for our honeymoon and we had a blast! Margarita and Stephanie were the best out of everyone we came across or spoke to. I wish the staff was more informative and helpful when it comes to guests needing to send packages through your UPS program. I used 4 hours of time trying to figure out what to do and how to do it all. I called and asked for help several times and didn’t get the help and information I feel was bare minimum. Other than that everything else was great and we loved staying there!
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Cool & If u want to send things home, make sure to give yourself 2 days to either send it through...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Yodil Caban, General Manager at DoubleTree by Hilton Hotel San Juan
Responded 6 days ago
Saludos Orquidia F, Congratulations once again on your honeymoon and thank you for choosing to spend such a special occasion with us! We're thrilled to hear that you had a blast during your stay. We truly appreciate your kind words about Margarita and Stephanie. They are indeed dedicated to making our guests' experiences memorable. However, we sincerely apologize for any challenges you faced with the UPS shipping program. Your feedback is invaluable, and we will use it to improve our communication and assistance processes to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for another memorable stay. Always at your service, Yodil Caban yodil.caban@hilton.com General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Melanie wrote a review 5 Feb
New York1 contribution5 helpful votes
My best friend and I absolutely loved our stay here! Estefania and Jeziel were so friendly and made our experience at this hotel amazing! They took their time to give us a list of recommendations of the best spots to visit in San Juan and they made sure to tell us about all the amenities the hotel had. They went above and beyond and we so appreciate them! The rooms at the hotel are very clean and the food in the restaurant is delicious. 10/10 recommend!!
Read more
Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
Response from Yodil Caban, General Manager at DoubleTree by Hilton Hotel San Juan
Responded 1 week ago
Saludos Melanie, We are absolutely delighted to receive your wonderful feedback! Thank you for taking the time to share your experience. Estefania and Jeziel were thrilled to hear about your kind words and appreciation. It warms our hearts to know that their efforts in providing excellent service and sharing local recommendations added to the enjoyment of your stay. We are fortunate to have such dedicated team members, and your recognition means a lot to them. We're glad you found our rooms clean and enjoyed the delicious food at our restaurant. Your 10/10 recommendation is the best compliment we could receive! If your travels bring you back to San Juan, we would be honored to host you again. Please feel free to reach out to us if we can assist you with any future reservations. Always at your service, Yodil Caban yodil.caban@hilton.com General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
cinmaz wrote a review Jan 2024
Pittsburgh, Pennsylvania85 contributions67 helpful votes
This is a very nice hotel. It was clean, friendly and very quiet. This property is very convenient to stores, dining, etc. There is a very nice quiet pool area, restaurant and bar. Very comfortable. I would stay here again pre-cruise, the staff was very helpful with answering questions and helping with any needs.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
Response from Yodil Caban, General Manager at DoubleTree by Hilton Hotel San Juan
Responded 3 weeks ago
Saludos Cinmaz, Thank you for choosing to stay with us before your cruise, and for sharing your positive experience. We're pleased to read that our team's assistance during the late arrival and baggage issue contributed to a hassle-free start to your stay. It's great that you found the room spacious and comfortable, and enjoyed the tranquil pool area. We appreciate your kind words about our convenient location, and we're glad it worked well for your pre-cruise plans. If your future travels bring you back to the area, we look forward to welcoming you again. Always at your service, Yodil Caban yodil.caban@hilton.com General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Richluckett wrote a review Jan 2024
West Midlands5 contributions5 helpful votes
Stayed for 2 nights before a cruise. really nice place. staff very helpful (airline lost my bag and arrived at 1159pm) only too happy to sort me with some things until the next day free of charge. Spacious room air con is good. Pool area is small but nice and calm. its close to key roads and around 15 mins to the airport. a litltle outside the busy old town area but walkable. wouldn't hesitate to stay again or recommend. Didnt eat here but there was a starbucks next door and 24hr supermarket across the street.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
Response from Yodil Caban, General Manager at DoubleTree by Hilton Hotel San Juan
Responded 4 weeks ago
Saludos Richluckett, We're delighted to read that our team's assistance during the airline mishap made a positive impact on your stay. It's wonderful, that you found your room spacious and comfortable, and that the pool area provided a calm and enjoyable atmosphere. We appreciate your recommendation and are pleased that our convenient location, close to key roads and in proximity to the airport, worked well for your pre-cruise stay. Should your travels bring you back to the area, we would be honored to welcome you again. Always at your service, Yodil Caban yodil.caban@hilton.com General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Stacey wrote a review Jan 2024
3 contributions1 helpful vote
Great spot and excellent customer service. We stayed for two nights ahead of our cruise. AND they let us drop our luggage after the cruise, at no charge while we waited for our flight home! There isa pool and hot tub, plus ping pong etc in the courtyard. Plus warm cookies! The breakfast was very good and the bar is nice to have on-site! Grocery store right across the street was convenient as well as has great hot foods/coffee/smoothie options. Cute surf shop across the street.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: They will take you by golf cart to the beach (a few locks) where there are chairs for you to use!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Yodil Caban, General Manager at DoubleTree by Hilton Hotel San Juan
Responded 4 weeks ago
Saludos Stacey, We are thrilled to read that you enjoyed our amenities, such as the pool, hot tub, and ping pong table. It's delightful to know that you enjoyed the warm cookies, breakfast, and the convenience of having an on-site bar. The mention of the nearby grocery store and surf shop highlights the convenience of our location. We're also pleased to read that you found our additional services, like the luggage drop-off after your cruise, beneficial. Ensuring our guests feel well taken care of is a top priority for our team, and your kind words affirms our efforts. Thank you! Always at your service, Yodil Caban yodil.caban@hilton.com General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
vivi411 wrote a review Jan 2024
Cleveland, Ohio276 contributions76 helpful votes
My sister and I stayed here for a quick girls getaway. The afternoon staff was simply AMAZING!!! Estefania checked us in, and had wealth of information. After we checked in and got situated- she suggested some great places for food close and further out. She also gave us hands down the best "club" jazz spot with authentic Puerto Rican music. She went above and beyond with checking their site, giving us the schedules and address etc. She did that for multiple places and we were able to take advantage of her suggestions. Another outstanding staff was Jose who was the best bartender around! He's so good- that several guest told him, he was over qualified to work at the Double Tree. This young man, can literally talk about anything and made the best drinks around. Once we were checking out, Michael was super helpful in assisting as we had a late flight and allowing us to use the facilities after we'd checked out. As others have stated- the beach is close by. My husband and I visited over 14 years ago and at the time we walked to the beach; however, now they offer the golf cart to transport guests until 5pm. We stayed late one day and an Uber was only $3 and we did Uber only because it was dark and we weren't sure about the area. Once we somewhat knew the area- we felt safe. We also took an Uber to Old San Juan, and it was also inexpensive. Most Ubers were super reasonable. We did not use the pool, but the hot tub felt amazing and the sitting area is also nice. The rooms were clean and when we needed extra linens/towels etc., they were delivered promptly. The breakfast buffet was also decent- it was $20 and included the standard fixings i.e. pancakes, french toast, bacon, sausage, fruit, parfaits, and made to order omelets.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
Response from Yodil Caban, General Manager at DoubleTree by Hilton Hotel San Juan
Responded 15 Jan 2024
Saludos Vivi411, We appreciate you taking the time to share your fantastic experience at our hotel! We are delighted to read that you and your sister enjoyed a memorable girls' getaway. Estefania, Jose, and Michael will be thrilled to learn about your kind words. It's always rewarding to know that our team members went above and beyond to make your stay special. It's great to hear that you took advantage of the local recommendations and enjoyed the jazz spot with authentic Puerto Rican music. We strive to provide a personalized and enjoyable experience for each guest, and your positive comments reinforce our commitment. Thank you for choosing to stay with us again after 14 years. We look forward to welcoming you back for another enjoyable experience in the future. Always at your service, Yodil Caban yodil.caban@hilton.com General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the San Juan area.
PRICE RANGE
₹22,049 - ₹32,991 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton san juan hotel san juan, doubletree san juan, san juan doubletree, best western san juan, san juan best western, hotel pierre puerto rico
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
184
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

DOUBLETREE BY HILTON HOTEL SAN JUAN - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about DoubleTree by Hilton Hotel San Juan
Which popular attractions are close to DoubleTree by Hilton Hotel San Juan?
Nearby attractions include Museo de Arte de Puerto Rico (0.5 km), El Bar Bero (0.1 km), and Calle Loiza (0.06 km).
What are some of the property amenities at DoubleTree by Hilton Hotel San Juan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel San Juan?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel San Juan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel San Juan?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel San Juan?
Conveniently located restaurants include Cayo Caribe condado, Cafe Marquesa, and Café Pierre.
Are there opportunities to exercise at DoubleTree by Hilton Hotel San Juan?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel San Juan?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel San Juan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel San Juan?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to DoubleTree by Hilton Hotel San Juan?
Many travellers enjoy visiting Old San Juan (5.8 km), San Juan National Historic Site (5.4 km), and Castillo San Felipe del Morro (6.6 km).