We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sheraton Old San Juan Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Old San Juan Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,197 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Old San Juan Hotel
See the most recent reviews
Showing 1,999: English reviews
Chicago, Illinois
Reviewed 11 January 2015 via mobile

This place is fantastic! The rooms are clean & modern. The staff is friendly and helpful. The casino was small but very nice The location is perfect if you are taking a cruise. We were booked on the Carnival Valor and we were able to walk our luggage to the dock & leave them with the porter around 10:30am. We...

 Report
Helpful?
5Thank born2bowl2
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest! Thanks for sharing your experience online. We are glad you enjoyed your stay and hope you enjoyed your cruise as well and that we get to welcome you back soon.

Elizabeth, New Jersey
Reviewed 11 January 2015

emailed hotel that we would be staying for our honeymoon for a few days of our trip to PR. We got a nice room overlooking the bay and were surprised by the bottle of wine and handwritten letter congratulating us on our recent marriage! Hotel is in great location. We were able to walk to old san juan. Pool is...

 Report
Helpful?
3Thank travelingpeerim
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel & congratulations on your marriage. May you enjoy many years of happiness. We are glad that you enjoyed your stay and hope to see you again (Anniversary?) very soon. Sincerely,

San Sebastian, Puerto Rico
Reviewed 8 January 2015 via mobile

This is the best hotel in San Juan for amazing views, luxury and fun. It is located in front of the San Juan Port and you can see all the cruises enter and go out of the bay. The room was clean and spacious. The service was excellent.

 Report
Helpful?
4Thank Yared_12
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed 8 January 2015 via mobile

Great location with awesome staff and amenities. Was there for a destination wedding at the hotel. The rooms, the service, the food, and the wedding were spectacular. The staff was friendly and professional. It was steps from so many places in Old San Juan. Would recommend to any family. We has a great time there and have great memories! Thank...

 Report
Helpful?
1Thank Vivian G
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Athens, AL
Reviewed 8 January 2015

This was the second time I've stayed at this hotel before cruising. I LOVE this place! Convenient to everything is an understatement. RIGHT on the bay…WALKNG distance to the Old San Juan cruise terminal…..SHORT cab ride to the PanAmerican/Celebrity/Royal Caribbean cruise terminal. Not only is it convenient to everything cruise-worth, it's convenient to basically everything in Old San Juan. The...

 Report
Helpful?
8Thank Chuck61
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that we had the opportunity to welcome you back and you all enjoyed your stay. We hope you also enjoyed your cruise vacation and that we see you again very soon. Sincerely,

Blakeslee, Pennsylvania, United States
Reviewed 6 January 2015

Close to everything! We decided to stay here two days before a 7 day cruise and 1 additional day for the return. We checked in at 3:00 pm and the lobby was very crowded travelers checking in and out. We were checked in and had to ask for our spg gold member gift. The hotel offers free wi-fi. For our...

 Report
Helpful?
11Thank Pat B
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Mexico City, Mexico
Reviewed 5 January 2015

The location is about the only good thing of this hotel. The room was without a view, the restaurant was bad, below there is a acasino of which I'm not a fan and the concierge was completely useless and negative. Also the rooftop swiming pool is really small and shallow. Has two elevators very slow, small and always crowded with...

 Report
Helpful?
4Thank FranciscoKuri
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Chicago, Illinois
Reviewed 4 January 2015

We booked 3 rooms for two nights to spend NewYears Eve in San Juan, and picked this hotel for its prime location in Old San Juan. Great to explore all the area has to offer and spend your time walking the area which is so full of history. We called numerous times prior to arrival to make arrangements for a...

 Report
Helpful?
1Thank Carmen R
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry about the misunderstanding relative to confirming your table at our yearly New Years event. We hope to welcome you back to our hotel very soon! Sincerely,

Gaspe, Canada
Reviewed 3 January 2015

We stayed here after a Carnival cruise. It was a great location from the cruise port, we just crossed the street with our cases so no need for a taxi. The location for sight seeing is also great - straight out of the hotel and you are walking in Old San Juan. Another pro is the staff because they were...

 Report
Helpful?
2Thank Kat44
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Ohio
Reviewed 3 January 2015

The hotel is well located on the edge of Old San Juan and very close to the cruise docks. Seeing the madness of mass check-outs at 1PM every day as cruisers rush to get to their ships, makes clear this property caters to folks like us - spending a day in San Juan ahead of boarding a cruise ship. The...

 Report
Helpful?
1Thank Karl F
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

1,357 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (949)
Viewed
Hotel & Grounds (198)
Viewed
Room/Suite (183)
Viewed
Bathroom (45)
Viewed
View from Room (106)
Viewed
Dining (33)
Viewed
Pool/Beach Area (70)
Viewed
Business Centre/Function Rooms (3)
Viewed
Family/Play Areas (3)
Viewed
0:48
Videos (1)
Viewed
Other (307)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (314)
Viewed
Amenities (1)
Viewed
Deluxe King Room (67)
Viewed
Junior Suite (82)
Viewed
Pool (10)
Viewed
Dining (32)
Viewed
The Hotel (62)
Viewed
Traditional King Room (60)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (94)
Viewed
Hotel & Grounds (36)
Viewed
Dining (10)
Viewed
Business Centre/Function Rooms (19)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (13)
Viewed
Bathroom (2)
Viewed
View from Room (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these San Juan hotels
2.9 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
6,557 reviews
3.9 km away
Condado Vanderbilt Hotel
0.6 km away
Hotel El Convento
Hotel El Convento
#2 of 46 in San Juan
2,584 reviews
Show Prices
Show Prices
Show Prices
5.3 km away
Doubletree by Hilton San Juan
3.3 km away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
4,479 reviews
2.6 km away
Sheraton Puerto Rico Hotel & Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 12,301 - ₹ 22,329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity and Hotels.com so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
96 questions
Ask a question

See all questions (96)

Questions? Get answers from Sheraton Old San Juan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for waterfront - higher up!”
 of 5 bubbles AugustaMontreal, 15 Feb 2017 | Read review
“Higher floors have some kind of view. 4 and below have almost no view because of other buildings”
 of 5 bubbles simeon, 15 Feb 2017 | Read review
“Ask for a view because some rooms have views of garage”
  • beds
  • Nice TV
  • be careful about water temperature in shower
 of 5 bubbles suzanochka, 12 Feb 2017 | Read review
“Hotel is built in a triangle pattern, so you might have a view of the inside. Ask if this is important to you”
 of 5 bubbles SandyM171, 6 Feb 2017 | Read review
“Rooms with a harbour view are great when the cruise ships are in.”
  • View from Presidential Suite Balcony
  • View from 6th floor Suite
 of 5 bubbles MikePrz78, 6 Feb 2017 | Read review
5 of 5