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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,239 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Old San Juan Hotel
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Showing 2,039: English reviews
Portland, Oregon
Reviewed 15 March 2015

This Sheraton is located right in Old San Juan and right next to the cruise terminals (though some of the terminals are still far enough away that you would want a taxi). It is also just across the street from the ferry that you take to get to the Bacardi distillery tour. We stay in a lot of Starwood properties,...

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Helpful?
2Thank Forresterpdx
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

San Francisco, California
Reviewed 13 March 2015

I'll be honest, I had low expectations when booking this place, however I had a good experience at Sheraton Old San Juan Hotel thanks to the front desk staff. I was using my points to stay two nights for the end of our Puerto Rico vacation. I was hesitant using my points (see my review on Hotel Danieli in Venice)...

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Helpful?
1Thank seattle2sf
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and moreover that your son is well. We do regret the experience with the waiter and housekeeping. We hope to see you again very soon. Sincerely,

Reviewed 11 March 2015 via mobile

Not a bad hotel and it is very nice. The hotel is in good proximity to pretty much everything in Old San Juan. The rooms are very nice and clean. Some down falls are that the rooms are not serviced till mid afternoon. There is a very small pool on the 9th floor, very small. Other than that it is...

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Helpful?
Thank Cody C
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed 11 March 2015

Do not stay here! Very old property. Front desk staff are dishonest and would rather chat among themselves than to serve the customers. Got cheated by the valet parking of $21.40 a day, when the self parking building is right behind the hotel and charges only $5 a night! I wanted to check out early due to work reasons and...

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Helpful?
1Thank MsNYC1
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Madison, Wisconsin
Reviewed 9 March 2015 via mobile

Upon arrival, we asked where we should park. We were told that valet parking was the only option. That added $21.40 a night to our bill. (And tip costs, of course.) All four of us then went to the desk to check in. We were told that we had a room with one bed. My husband explained that he had...

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Helpful?
4Thank dragonbythetail
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Mount Pleasant, South Carolina
Reviewed 5 March 2015

Checked into this pricey hotel for one night. Room #400 was very dingy and did not have a fridge. It is located right by the noisy elevator. The view was of another room and towels were not even efficient for two. Casino was great as well as service staff. Check in process was unorganized. If your room is not ready...

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Helpful?
1Thank harley0792
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Knoxville, Tennessee, United States
Reviewed 5 March 2015

This hotel is in a great location. Walking distance to everything in Old San Juan. The cruise ships dock out front, so lots of activity. So amazing to watch those huge ships dock and pull out of port. Staff is accommodating and food is great.

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Helpful?
1Thank ethompso2014
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed 5 March 2015 via mobile

We stayed here the day before our cruise. CVS is within walking distance (5-10min walk) and cold stone is about the same distance the opposite direction (we didn't know that until we left=-[ ) I would recommend Chicago burger (inside) more than the Palio (Chicago burger is much faster at making the food and it's delicious!). The pool on the...

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Helpful?
1Thank Jaime D
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed 3 March 2015

Parked my rental vehicle with the hotel in valet parking after parking there over night went to retrieve my vehicle only to notice the spare tire was missing. The hotel and parking company Central parking said they would cover the cost. The cost to me $750.00 they however did nothing but give me run around for a month before telling...

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Helpful?
3Thank Roy D
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While almost all hotel parking lots here are operated by a private concession, We truly regret the incident with your vehicle at one of our contracted parking lots. We were advised today that the company insurance is still processing this claim. Please provide update to us at sales@sheratonoldsanjuan.com...

Sarnia, Canada
Reviewed 3 March 2015

We used our Airmiles to book 3 nights here. Booked a bay view room and although nice, gives you a very limited view of the bay. If you are expecting a full view, being able to see the cruise ships you will be disappointed. The suites are the ones to offer those views. The rooms are big, clean and the...

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Helpful?
1Thank 24vacation
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 10,340 - ₹ 21,728 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Questions? Get answers from Sheraton Old San Juan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a view of the ships from our room which was nice.”
 of 5 bubbles PSalemSutton, 26 Mar 2017 | Read review
“Our room was great and very quiet too”
 of 5 bubbles janes12324, 23 Mar 2017 | Read review
“Rooms in the rear of the property have a rather unattractive view of a parking garage, but be prepared to pay more for a "room with a view."”
 of 5 bubbles RocklinBob, 18 Mar 2017 | Read review
“Avoid rooms adjacent to pool. Beware of courtyard rooms with no view.”
 of 5 bubbles Lastmate23, 17 Mar 2017 | Read review
“Rooms facing the street are louder due to the street festivals down the street.”
 of 5 bubbles allentxtraveler, 15 Mar 2017 | Read review
5 of 5