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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,143 Reviews from our TripAdvisor Community

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Showing 1,952: English reviews
london
Reviewed 2 days ago NEW

A good location, on the edge of the Old Town, so easy to walk and explore this fascinating area. This is a modern, efficient city centre hotel, the room was comfortable and well furnished and the facilities modern and clean. Grumbles? Two: we were promised a 'partial view of the Old Town" (and paid more for this) - this was...

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Helpful?
Thank Leigh O
Vassar, Michigan
Reviewed 5 days ago NEW

Took a cruise and wanted to stay close to the ship dock, Celebrity ship dock is about two miles away from the hotel. This hotel is close to the shopping and dining in Old San Juan thou. It is clean and comfortable. The beds are doubles, not queens. The breakfast is very expensive, but there is a Walgreens right around...

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Helpful?
Thank _mdecoe
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for your comments. Indeed Celebrity usually embarks / debarks from the Pan American Pier which is 1.6 miles distance from our hotel. However, such Pier does not have any hotel within walking distance so it must always be reached via Taxi or Uber. Glad you saved on your cab fares to visit Historic Old San Juan...

Belleair, Florida
Reviewed 6 days ago NEW

We spent two nights at Sheraton Old San Juan before departing on a cruise, and the location of the hotel couldn't have been better. All the sights, restaurants and nightlife of Old San Juan are within walking distance (though everything there is up a somewhat steep hill from the hotel). And the docks (Muelle 1 and 3) for our cruise...

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Helpful?
Thank susanu
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the compliments on our unique location. Indeed Historic Old San Juan is very special for everyone. We regret not meeting your expectations with the room you had assigned and perhaps you noticed the signage in the elevators and throughout the hotel with our new renovated room product as well as all meeting and public spaces which...

miami, FL
Reviewed 1 week ago NEW

Overall very good stay. Nice upgrade to Room 733, much appreciated. Great location, next to cruise ship area although parking was a bear. Front desk staff very nice. Reasonable room rate for heart of Old San Juan, walk to everything. Only one bad experience -- breakfast buffet was weak for two reasons: food quality poor, potatoes (uncovered? for some reason)...

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Helpful?
Thank tigerfoods
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us. We regret the inconvenience experienced during breakfast and we will review your feedback with the team here.

West boylston
Reviewed 1 week ago

My husband and i joined a couple who are dear friends in Old San Juan Jan11-14 2017,,,,,, So The memories are still fresh. They are mostly Positive but the HOTEL COULD have made them Perfect. We Stayed at Sheraton in Old San Juan because the other couple had booked their mini vacation there earlier. IT WAS A PERFECT LOCATION to...

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3Thank MOMSAIDSO
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for the detailed review of Historic Old San Juan and tips. We sincerely regret the situation experienced with your request to transfer a pool lounge to your room. Will certainly look into it. Depending on your room square footage we may not be able to add any piece of furniture due to fire safety codes. Will...

Oakville, Canada
Reviewed 1 week ago

We chose this hotel because we thought it was right next to the cruise dock for our Celebrity ship. Turns out it is a 10 minute drive away. However, you can't beat the location if you are interested in touring around old San Juan. You can walk to both fortresses from here, a Starbucks is 2 blocks away, a Walgreens...

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1Thank travelratervideos
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the great compliments. Indeed most of RCCL and Celebrity Cruises do embark / disembark from the Pan American Piers 1.6 miles away, but same have no hotels within walking distance. You at least saved the cab fare into Old San Juan - The place to be and be seen, Day or Night!

Gatineau, Canada
Reviewed 1 week ago

We stayed there only one night on January 1 before getting on a cruise. We endede up having to take a cab because RC docked on the other side. The hôtel is in the center of the old city. There was a lot of traffic to get to old San Juan from the airport. The hôtel has a nice pool,...

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Helpful?
2Thank Gaelle2014
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for sharing your experience with us here. Hope you also enjoyed your cruise vacation.

Navarre, Florida
Reviewed 1 week ago via mobile

First off the location was perfect! We stayed 2 nights and walked everywhere. The front desk staff was very friendly and check in was a breeze. The pool was small but there was a nice view from the pool deck. My only complaint would be the sheets. I'm not sure the material but they were loud when you moved and...

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Helpful?
2Thank Kris M
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the compliments and feedback about the sheets. Will certianly review this with our team. Hope to welcome you back soon.

Buffalo, New York
Reviewed 2 weeks ago via mobile

We stayed 2 nights here . Its a great location if you want to enjoy shopping in Old San Juan or to visit the forts . It is 5 min from the cruise ship docks and close to tons of restaurants . Room was very clean . The pool is small and was crowded but ok .

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Helpful?
Thank maureen3stewart
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the great compliments! Hope to welcome you back soon.

Port Saint Lucie, Florida
Reviewed 2 weeks ago via mobile

This place is situated in everything you want to see in Old San Juan. My room is full waterfront looking at the pier. The surrounding areas are restaurants and nightlife with great trip advisor's reviews. The hotel is only $15.00 taxi cab to La Placeta and Condado if you want to mingle with local residence nightlife hang out.

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Helpful?
Thank EJMFOXX
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thats our slogan! "Just steps from Everything" Glad you enjoyed your stay with us and our unique location. La Placita..... great choice for night ambiance and cocktails with locals.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 12,619 - ₹ 22,577 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Depends what is important to you You can't eat or remember the view!”
 of 5 bubbles MOMSAIDSO, 15 Jan 2017 | Read review
“Ask with a view..but will be more expensive we had a view on the parking lot...”
 of 5 bubbles Gaelle2014, 14 Jan 2017 | Read review
“Pool side is best view”
 of 5 bubbles kevb782, 7 Jan 2017 | Read review
“Don't try to stay after a cruise, taxi drivers don't want to take you there because it is just across the street.”
 of 5 bubbles MarthaD960, 2 Jan 2017 | Read review
“Skip breakfast at the hotel. It's ckose enough to walk to the shops and restaurants in OS . j”
 of 5 bubbles Yinzer13, 2 Jan 2017 | Read review
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