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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,242 Reviews from our TripAdvisor Community

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Vancouver, Canada
Reviewed yesterday NEW

This hotel has a great location, right next to the cruise ship terminal and perfect walking distance to old San Juan. It really couldn't get any better, so if either are the purpose of your trip then I would highly recommend the hotel. Comfortable beds and pleasant staff. On the downside, although it has recently been redone, it doesn't quite...

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Thank StephanieMW2014
Vancouver Canada
Reviewed 2 days ago NEW

The Sheraton Old San Juan has the perfect combination of location, great staff, amenities, and price. We had a spacious room, lovely bedding, a chair with good light to read, and a handy wee fridge we rented for $10/day(which froze our fruit and yougurt, so check that it's not left set on High!) We could walk everywhere, and there were...

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Thank Fannie24
Reviewed 4 days ago NEWvia mobile

The hotel was very clean. It's located right across from the boat dock. It's in the heart of Old San Juan and there are plenty of restaurants close by. You can the the ferry for 50 cents or take a taxi. The food nearby is reasonable and sooooo good.

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Thank Amber M
Sutton, Massachusetts
Reviewed 4 days ago NEW

We stayed at the Sheraton Old San Juan Hotel after a cruise. The shipped docked right across the street. We were able to walk right over to the hotel. Our bags were placed in storage since the room was not ready yet. We went to the pool and relaxed until our room was available around 3:00 p.m. The staff were...

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Thank PSalemSutton
Monroe
Reviewed 4 days ago NEW

This was our second time cruising out of Old San Juan. Last time we stayed in a Comfort Inn in Levvittown, which was too far away and not very good. I saw this Sheraton and vowed to stay here next time. What a difference. We stayed the day after the cruise and so we were able to drop off or...

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Thank dolphin0221
Boston, Massachusetts
Reviewed 6 days ago NEWvia mobile

The hotel itself was very clean, the bed was very comfortable. There were free water bottles on each floor in a fridge by the elevators. The staff were nice. Our room had a ocean view which was nice, however the cruise ships were docked there, so it did get very loud a few nights. The pool was very small and...

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Thank Della J
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us. Glad you enjoyed Historic Old San Juan and our unique location steps from everything.

Preston, Connecticut
Reviewed 6 days ago NEWvia mobile

This hotel is a great location for visiting old San Juan but it has seen better days. Needs major upgrades and better security. The lobby is uninviting and the check in service was slow and less than welcoming. The rooms need new carpeting and brightening. The pool is the worst with hardly a family friendly attitude. We were happy to...

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1Thank funtraveling_10
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us. We strive to deliver a memorable experience and we sincerely regret not meeting your expectations. You probably noticed that we are in the final stage of a full property renovation. We hope that you get to experience our new product in the future.

Reviewed 1 week ago NEWvia mobile

We have stay here for 3 days before our cruise. This hotel is really clean and you are at walking distance from the port and old san juan restaurant and shopping. The little restaurant in the hotel is wonderful.

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Thank Bourgy56
Morton, Illinois
Reviewed 1 week ago NEW

The location was great as was the room. The beds were especially comfortable!!!! They had free coffee and bottles of water each day. Very nice staff and always visible and available too. This hotel is located right across from where the beautiful huge cruise ships dock, adding to the beauty. Located in front of the hotel is a Walgreens too....

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Thank janes12324
Tampa, FL
Reviewed 1 week ago NEW

This hotel is located in front of the cruise ship piers in the Old City. The location was perfect since it is so close to restaurants and shops. It was very clean, the employees were very nice and always helpful. If you rent a car, don't do the valet parking but go to the parking lot directly behind the hotel...

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1Thank lisalo7

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 10,235 - ₹ 21,643 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Los Angeles, California
Lawton, Oklahoma
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You get a choice - use it wisely!”
 of 5 bubbles Fannie24, 28 Mar 2017 | Read review
“We had a view of the ships from our room which was nice.”
 of 5 bubbles PSalemSutton, 26 Mar 2017 | Read review
“Our room was great and very quiet too”
 of 5 bubbles janes12324, 23 Mar 2017 | Read review
“Rooms in the rear of the property have a rather unattractive view of a parking garage, but be prepared to pay more for a "room with a view."”
 of 5 bubbles RocklinBob, 18 Mar 2017 | Read review
“Avoid rooms adjacent to pool. Beware of courtyard rooms with no view.”
 of 5 bubbles Lastmate23, 17 Mar 2017 | Read review
5 of 5