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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,089 Reviews from our TripAdvisor Community

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Showing 1,908: English reviews
Newmarket, Canada
Reviewed 2 days ago NEW

I booked 6 months in advance to ensure we would have a suite with a nice view. The cost was $370 for one night, a lot more than I would ever normally pay for a hotel but the location was good and it was within walking distance to local sights. We arrived at the hotel after a cruise at 9am....

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Helpful?
Thank Danielle M
Bournemouth, United Kingdom
Reviewed 3 days ago NEWvia mobile

We were sailing on a cruise the next day, so wanted to be close to the port terminals. Staff are friendly, location is great and walking distance into the best of Old San Juan - but the hotel, well the rooms in particular are very average. In their defence, there are notifications that a renovation is underway with newly refurbished...

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Thank Snake_Toad
Honolulu, Hawaii
Reviewed 3 days ago NEW

located in the heart of the historic old san juan. walking distance to all attractions, restaurant, museum, etc. the staffs were friendly nice. the room is big and clean bathroom. highly recommended hotel.

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Thank Photographer1990
Reviewed 3 days ago NEWvia mobile

From the moment we entered the hotel we were treated wonderful. Our rooms were not ready and we were promised a call as soon as they were. Within an hour we got a call that we could check in. The staff held our luggage and it was a seamless process to get into the room. Our room overlooked the water...

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Thank LollipopKL
Miami
Reviewed 3 days ago NEWvia mobile

Highly recommended 4 cruise arrival or departure. It is across cruise pier but check 2 see if ur ship docks in the Pan American Cruise Docks which are further away; a $13 cab ride to/from that cruise dock. YOU can take UBER to the cruise dock for $4 - $7 but not from the front of the hotel. I walked...

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1Thank hilarionmartinez
Denver
Reviewed 1 week ago

Great location, clean, and very comfortable bedding. Would definitely stay again. However, you can hear noise in the hallway. We were on the 9th floor, which is the highest floor and at the end of a hallway, so didn't have too many people walking by, but this was the biggest downfall. Also used the pool towels to put behind the...

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Thank RachaelDenverCO
Reston, Virginia
Reviewed 1 week ago

We found the hotel to be very nice with friendly and helpful staff. Had a junior suite that was clean, large, and the best bed we've ever had in a hotel? Gets a little crazy in the lobby when the ships come in, but a perfect place to stay and see Old San Juan.

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Thank RN1414
Reviewed 1 week ago

This is a perfect place to stay if you're leaving from old San Juan cruise port if you leaving from Pan An America port you have to take a cab it's 15 minutes away. Of course our room was not available. The staff was really nice the manager was a little rude and nasty because I had a problem with...

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Helpful?
Thank Itsmelvw
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for your feedback. Same is very important to us and they are reviewed with the team on a weekly basis. We look forward to welcoming you back in the future.

Haverhill, Massachusetts
Reviewed 1 week ago

The decor and furnishings were a little worse for wear, but we were comfortable for our short, one night stay. Elevators were SLOW, and the stairs could only be used in emergencies. Breakfast buffet was filling. It was included with our rate, so I'm not sure if it was normally expensive.

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Thank Shannon D
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thanks for sharing your experience. We are finalizing a full renovation of all guest rooms, meeting and public spaces and same includes new furniture. We hope you can experience our new product available as of January 2017.

Chicago, Illinois
Reviewed 1 week ago

After visiting Vieques, we stayed at the Sheraton in Old San Juan. The hotel has a great location, but nothing special. The rooms seemed old, but the service was good. Seemed better suited for families.

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Helpful?
Thank Kyle D
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing your feedback with us. Indeed we enjoy a unique location in the heart of historic Old San Juan district. We will be completing full guest room renovations in a few weeks.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 11,201 - ₹ 23,488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't let the bayroom fool you it looks out to the top of buildings and just a little bit to the water”
 of 5 bubbles Itsmelvw, 27 Nov 2016 | Read review
“ask for a room facing the bay”
 of 5 bubbles 65scotto, 25 Nov 2016 | Read review
“I'd rathe book in a higher floor.”
 of 5 bubbles Kalesa17, 10 Nov 2016 | Read review
“Get the corner room... great view of the harbor..”
 of 5 bubbles Fjdavis50, 9 Nov 2016 | Read review
“9th floor but away from the pool itself was great.”
 of 5 bubbles 34769pete, 1 Nov 2016 | Read review
5 of 5
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