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The Condado Plaza Hilton

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Room & Suite (1296)
Pool & Beach (470)
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Overview
  • Excellent28%
  • Very good36%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“cafe caribe”(173 reviews)
“lagoon side”(111 reviews)
“salt water pool”(88 reviews)
Free Wifi
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (4,942)
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4,610 results
Traveller rating
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1,324
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357
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1,901 - 1,905 of 4,610 reviews
Reviewed 13 January 2015

Room We had a family suite which had 2 single beds and king bed. The room was huge and so was the bathroom. Our view was part city part ocean but that was fine since we spent most of our time outside. My only complaint...More

2  Thank fiore077
Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 16 January 2015

Dear fiore077, Thank you for taking the time to write a review. How wonderful to know that you and your family had a great time with us! I absolutely agree with your review's title "Good for families"; our hotel provides a variety of activities and...More

Reviewed 13 January 2015

I don't understand why the bed was made with a wrong sheet put side ways on a bed. Then the next morning when I realize the bottom bed sheet is not proper the bed is left with the covers down and the sheets down to...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Daniel L
Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 16 January 2015

Dear Daniel L, Thank you for sharing your experience with us. I wish to convey our deepest apologies for the bed sheets situation you encountered. Guest feedback is incredibly important to us and we are reviewing your comments as we work with our maintenance and...More

Reviewed 13 January 2015

I see some negative reviews, so our stay must have been different than some other people's, and our friends spent their honeymoon here and loved it! We loved the room, the hotel, and the location. I know it can get pricy at times, but it...More

2  Thank Mark H
Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 16 January 2015

Dear Mark H, Thank you for taking the time to write a review. I'm so happy to know that you had a great honeymoon with us! We hope to have you back in a not too distant future. Please don't hesitate to contact me for...More

Reviewed 13 January 2015

This Hotel looks beautiful - inside and out - but it quickly begins to unravel once you spend a little bit of time there. We checked in around 3am went to our room which wasnt 100% clean but we were tired and didnt want to...More

2  Thank Renat T
Reviewed 12 January 2015 via mobile

We had an ocean view king room with a balcony. We were on the 5th floor. The room was very nice, bathroom (and shower) excellent. We were close to the elevator but the noise was manageable for a large resort hotel. The doors do tend...More

2  Thank Alex Z
Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 16 January 2015

Dear Alex Z, Thank you for sharing your feedback. Our main mission is to provide exceptional customer service and create lasting memories with our guests. Thank you for choosing us to be at your service. If travel brings you back, please feel free to contact...More

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About
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 178 - US$ 484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in San Juan
#10 On the Beach Hotel in San Juan
#13 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 178 - US$ 484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in San Juan
#10 On the Beach Hotel in San Juan
#13 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2791)
Room & Suite (1296)
Pool & Beach (470)
Dining (58)
Amenities (47)
Family and Play Areas (13)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
RedPandaRCute
11 January 2018|
Answer
Response from Carolina P | Property representative |
Hola RedPandaRCute; thank you for taking the time to ask us a question. No, our hotel will remain closed until June 30, 2018 for the moment. Regards,
0
Votes
jagrchtybo13
13 November 2017|
Answer
Response from Carolina P | Property representative |
Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
1
Vote
Carol F
27 August 2017|
AnswerShow all 3 answers
Response from TheTravelTruth | Reviewed this property |
Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
1
Vote
Room Tips
"Ask for the rooms with spa/jacuzzi in the living room"
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"I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
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"Every room has an amazing view of ocean and waterways."
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"Ocean view"
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