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The Condado Plaza Hilton

Hilton.comUS$ 250*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 301*
US$ 250*
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US$ 295*
US$ 295*
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The Condado Plaza Hilton
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4,686 Reviews from our TripAdvisor Community

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There are newer reviews for The Condado Plaza Hilton
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Showing 4,376: English reviews
New York City, New York
Reviewed 30 August 2014

Hotel was always clean. Jean-Pierre(front desk) was very helpful and gave us a room with a beautiful view of the lagoon:) Thank you Jean-P:)....Lady from housekeeping was a helpful and sweet woman( her name was Belen:)..thank you:)..played at the casino(must play Betty book and quick hit. Pools were nice but my husband and I chose to swim in the 9ft...

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3Thank JOJO A
Atlanta, Georgia
Reviewed 29 August 2014

I stayed at this hotel with a group of friends, one of whom was celebrating his 40th birthday. Overall we were very disappointed with this hotel. We went in July and my friend booked his room in December. He requested an upgrade but when we got there they told him they were all sold out of the suites. It took...

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3Thank Bretaigne B
EdgardoL, Front Office Manager at The Condado Plaza Hilton, responded to this review

Dear Bretaigne B Thank you for visiting our Hotel recently and for taking the time from your busy schedule to share with us your experience at the Condado Plaza Hilton. Your comments will help us improve our service and avoid similar problems in the future. I will like to say that all of our beaches are public and ours is...

Washington DC, District of Columbia
Reviewed 29 August 2014

Nitty Gritty Facts: Pros: Good location; 30 minutes from San Juan International Airport (SJU), rapid response from management, three pools to choose from; awesome poolside bar staff; most of the major tour companies travel to this hotel. Cons: Interior bar service is slow; free wi-fi is spotty; the Egg Noddle restaurant's food; amount for the daily resort fees unclear (the...

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2Thank DCTravelerlady
United States
Reviewed 28 August 2014

Location of hotel is great plenty of places within walking distance for food and small shopping stores. Safe tourist spot, people running throughout all hours of the day. Hotel staff very friendly and accommodating. Short drive or walk to Old San Juan.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Veronica R
EdgardoL, Front Office Manager at The Condado Plaza Hilton, responded to this review

Dear Veronica R I would like to thank you for taking the time to share with us your experience during your stay at Condado Plaza Hilton. I was very happy to see that you had an outstanding time with us and enjoyed all our wonderful amenities and staff. It is our pride to make sure that all of our guests...

Christiansted, U.S. Virgin Islands
Reviewed 28 August 2014

Excellent in every way & convenient to everything. I have been here many times & the experience is always good. The hotel has been remodeled & all services & staff were great. A good value for your dollar.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank John C
NYC, United States
Reviewed 27 August 2014

Loved the Condado Hilton Plaza. I mean, swimming in the lagoon beach with fish, amazing! The tropical view from my room of the Atlantic Ocean was breathtaking, and I loved waking up to the sunrise. Spend the extra money and stay on the side facing the ocean. Went with my husband and we kayaked on the lagoon, and enjoyed the...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Brandyce P
Brooklyn, New York
Reviewed 27 August 2014

The hotel is situated with great excellent waterfront and lagoon views. The gym facility was great with new top of the line equipment. Pikayo is a great dinner option with excellent service, atmosphere and menu. I had a room with a balcony overlooking the ocean and the view was amazing. The room is stylish and the bathrooms are rather large....

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1Thank MikeyP262
Estacada, Oregon
Reviewed 27 August 2014

I had a room on the lagoon side and it was nice, clean, and ok. I was a little thrown off by the bed being on a platform about a foot off the flower. Just wasn't used to that in a Hilton. It was ok but just a little awkward getting in and out of bed. 11 days in a...

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1Thank Dan F
Reviewed 27 August 2014

We had an awful experience - the customer service is horrible - they are defensive and rude. Checkin took way longer than expected even after multiple requests for early checkin. Instead we got late-check in. The rooms are cold and bare. The pool is sooo dirty, its gross - including most of the pool benches. Dont waste your money -...

Review collected in partnership with Hilton Hotels & Resorts
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3Thank Sarena P
SOUTH FLORIDA
Reviewed 26 August 2014

It is a large hotel that desperately needs updating, but desk staff was very friendly and helpful. We did have mildrew or mold on ceiling of bathroom...hall carpets smell and are badly stained...Denny's was in hotel and the service was great, We were there to board the cruise ship the following day. We did not visit the casino ....the outside...

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Thank tutorpro

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 10,562 - ₹ 19,570 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotwire, Expedia, Hotels.com, Hilton Hotels Direct, HotelsforEveryone, Cheap Tickets, getaroom.com, Cancelon, HotelQuickly, HRS and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
172 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend a room from 7 and above on the ocean side”
agallo2017, 19 May 2017 | Read review
“Try to get a room on the ocean side”
ashleycook620, 18 May 2017 | Read review
“corner room was good because you could see ocean and lagoon and pool all from there”
akaytaylah, 17 May 2017 | Read review
“Second building, rooms with Condado Lagoon View”
212adolfog, 17 May 2017 | Read review
“Top floors have best view of ity”
mimimejiab, 16 May 2017 | Read review
5 of 5
Hilton.com
US$ 250* /night
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Orbitz.comUS$ 295
Booking.comUS$ 295
TripAdvisorUS$ 295
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Prices are for 1 room, 2 adults
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