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The Condado Plaza Hilton

CancelonUS$ 255*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 271*
US$ 255*
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US$ 265*
US$ 265*
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The Condado Plaza Hilton
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4,700 Reviews from our TripAdvisor Community

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There are newer reviews for The Condado Plaza Hilton
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Showing 4,389: English reviews
New Orleans
Reviewed 18 September 2014

We just got back from a week stay there. The whole facility was beautiful, clean and well kept! We enjoyed the pool and the area out back where the hammocks are! Service at the pool bar was fantastic. It's very conveniently located. Right next door is an enterprise rent a car. ( Who went above and beyond with the changes...

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Helpful?
3Thank Nicole S
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Nicole S, I'm happy to know that you liked our facilities and enjoyed our pool area. We have the only Salt Water Pool in Puerto Rico and the paronamic view is breathtaking. Please visit us again soon; don't hesitate to contact me for reservations. Warmly, Carolina Padín De Mello carolina.padin@outlook.com

Euclid, Ohio
Reviewed 18 September 2014

Had an awesome two day stay at this hotel after we disembarked from a 7 day Carnival Cruise. We were not ready to go home and this place met our expectations of providing a luxurious spot to unwind and sip a few Pina Coladas. The grounds were well maintained and you can sleep yourself into a coma listening to the...

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Helpful?
3Thank Chris H
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Chris H, Thank you for the kind comments and beautiful descriptions of the sounds, beach and room. I'm so glad that you had an awesome stay at our hotel. Hope to have you back soon! Please feel free to contact me for reservations. Carolina Padín De Mello carolina.padin@outlook.com

San Antonio, Texas
Reviewed 18 September 2014

A group of 14 of us stayed there for the 62nd annual billfishing tournament.. Hotel was very clean and bell men were extremely nice and helpful daily.. Rooms were clean and cleaned daily by made service.. Everybody was friendly and were happy to help.. Especially all the bartenders in circle/lobby bar.. Swim up bar was great and just a very...

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Helpful?
1Thank Kandy6969
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Kandy6969, I’m so pleased to know that your family of twelve had a great time at our property. I definitely agree with you about Culebra! It’s so beautiful, it also haves one of the top beaches in the world, Playa Flamenco. I apologize for the inconvenience you had at Denny’s. We will address those issues and correct them. Hope...

Nashville, United States
Reviewed 17 September 2014

Stayed for a conference. Was lead to believe ocean view was included in the conference room price but was charged extra $30 a night for the view. Temperature in the room is set not to go below 75 degrees so I could not sleep. Mix up between conference and hotel about check out date so my room was not cleaned...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Leila G
Saint Augustine, United States
Reviewed 16 September 2014

Amazing staff and facilities! I was on a cruise and in port for 10 hours and got a room here instead of doing and excursion so I could spend the day using the facilities. The restaurant is wonderful here and happy that I made this choice.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
3Thank Cathie R
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Cathie R, Thank you for taking to write such a kind review. I'm so pleased to know that you enjoyed our staff and facilities. Delivering excellent service is our priority. Hope to have back soon. Please feel free to contact me for reservations. Regards, Carolina Padín De Mello carolina.padin@outlook.com

Reviewed 16 September 2014 via mobile

Not worth the cost. Overpriced. . They also charge 18.00 to park in addition to humm humm rooms. Jaccuzzi broken and no free breakfast. They have a Denny's on site with 1/3 more the cost of any Denny's in the mainland. I asked for mustard and was charged $2.00. Ríp off. The hotel pool on the main hotel side is...

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Helpful?
3Thank spyhunter
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear spyhunter, Thank you for taking your time to review of our property. I apologize for the inconveniences you experienced. We are addressing the issues you confronted, as guest feedback is essential to our team. I want you to know that you can contact me in every effort to make this right. At your service, Carolina Padin carolina.padin@outlook.com

Mays Landing, New Jersey
Reviewed 13 September 2014 via mobile

This was the second time my wife and I stayed here and it was as beautiful and amazing as it was on our honeymoon. Breathtaking view from our room, friendly staff and very Accommodating. Pool is so awesome and so very clean. Only downfall for us was the Jacuzzi was way to hot to go in. It was burning hot...

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Helpful?
5Thank Dominic F
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Dominic F, I’m so delighted to know that you had a wonderful time at our property on your fifth wedding anniversary. I appreciate you taking the time to review our property and I apologize for the inconvenience you had with the Jacuzzi. We will take action to correct this detail. Once again, thanks for leaving your feedback and please...

Reviewed 12 September 2014

apparently you are obligated to eat in the hotel, no delivery is allowed. I requested an delivery and they left me hungry and lost money spend on food that never arrived at my doors because they said is not allowed but never offered another option for myself. Hotel manager are disrespecful when questioned.

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Helpful?
7Thank Luis B
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Luis B, Thank you for choosing The Condado Plaza Hilton for your recent stay. I apologize for the inconveniences you experienced at our property. Your feedback is extremely important to us and I would like to know more information about the event. Please contact me at carolina.padin@outlook.com to discuss your stay and make this right. At your service, Carolina...

Washington DC, District of Columbia
Reviewed 11 September 2014 via mobile

The location of this hotel is pretty good...close walk to the beach, I read in other reviews that there is an attached beach but we continued to go to the beach a few blocks away, no particular reason. The service was great, whenever we needed something it came quickly. It's located near stores and restaurants. Some boutiques and some expensive...

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Helpful?
3Thank Alreadygone318
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Rasheda S, I'm so glad to know that you are satisfied with our location, facilities and service. Exceptional customer service is our number one priority. For your next stay please feel free to contact me for reservations. Sincerly, Carolina Padín De Mello carolina.padin@outlook.com

Athens, United States
Reviewed 11 September 2014

I had an unforgettable time at the Hilton Condado Plaza. This was my first time in Puerto Rico and guest services at the front desk and the turn down service were wonderful. The view across the lagoon was so beautiful during the day as well as at night. I actually slept with the entire curtains withdrawn - it was as...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Jude J
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Jude J, I'm so happy to know that you enjoyed our services and I couldn't agree more with you about the lagoon view from the room, it's gorgeous. Please visit us again soon and feel free to contact me for reservations. Regards, Carolina Padín De Mello carolina.padin@outlook.com

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 10,469 - ₹ 19,904 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Expedia, Hotels.com, Orbitz, Booking.com, Hilton Hotels Direct, HotelsforEveryone, Cancelon, getaroom.com, HRS, TripOnline SA and HotelQuickly so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
172 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor better views, great pre cruise for Disney”
StevieK_13, 24 May 2017 | Read review
“Beach side rooms are extra but worth it..”
bobm664, 22 May 2017 | Read review
“I would recommend a room from 7 and above on the ocean side”
agallo2017, 19 May 2017 | Read review
“Try to get a room on the ocean side”
ashleycook620, 18 May 2017 | Read review
“corner room was good because you could see ocean and lagoon and pool all from there”
akaytaylah, 17 May 2017 | Read review
5 of 5
Cancelon
US$ 255* /night
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Hilton.comUS$ 265
Orbitz.comUS$ 265
getaroom.comUS$ 271
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Prices are for 1 room, 2 adults
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