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The Condado Plaza Hilton

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Traveller (2792)
Room & Suite (1296)
Pool & Beach (470)
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Overview
  • Excellent28%
  • Very good36%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“cafe caribe”(173 reviews)
“lagoon side”(111 reviews)
“salt water pool”(88 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (4,942)
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1,324
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357
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1,801 - 1,805 of 4,610 reviews
Reviewed 4 March 2015

The best thing about this hotel, other than its location on the ocean, is the staff. From front desk to housekeeping to bar and restaurant employees, all were cordial, polite and attentive. The bathrooms here are quite small, as others have noted, but well stocked...More

Thank molemaven
Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 10 March 2015

Dear mexicofoodfan, Thank you for taking the time to write a review. We love hearing about our guest's experiences specially when we achieve our main goal of providing you with top-notch services and installations. Our entire staff strives to make sure our commitment of ensuring...More

Reviewed 4 March 2015 via mobile

Stayed here two nights before a cruise and two nights after as well. Room well laid out. Comfortable bed but a little low to the floor for us "old timers". Dining in Cafe Caribe good food and service. View of the ocean is stunning.More

Thank iahmb
Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 10 March 2015

Dear iahmb, Thank you for taking the time to write a review. I'm very glad to know you enjoyed our views. Our hotel is the only one located between the Atlantic and the Condado Lagoon; giving us the advantage of having three different views: city,...More

Reviewed 4 March 2015 via mobile

My husband and I visited San Juan recently for our honeymoon. We never ever imagined we can get a room like that. On the 10th floor with a dream view ( city from one side and ocean from other side ). We enjoyed every moment!...More

Thank vera f
Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 10 March 2015

Dear vera f, Thank you for taking the time to share your experience. We pride ourselves in delivering the highest quality service and it is wonderful to hear we met and exceeded your expectations. I'm very happy to know that you would definitely come back...More

Reviewed 3 March 2015

I'm not one to stay in the city, but the Condado area is a nice one. You can walk around the area feeling comfortable. Old San Juan is 15 minutes away and there are many cool restaurants nearby. Its close to the airport and easy...More

1  Thank KWelker
Reviewed 3 March 2015

Attended a conference held at the hotel in late February. The weather was beautiful, our room in the Ocean Tower was modern & fresh, and the grounds were well-maintained. Several restaurants and shopping opportunities were also within close walking distance (from a few feet away...More

Thank Indy_Jones_500
Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 10 March 2015

Dear Indy_Jones_500, Thank you for sharing your experience with us. As our main mission is to provide exceptional customer service and create lasting memories with our guests; we always love to hear when our endeavors have succeeded. We hope you and your wife return for...More

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About
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 177 - US$ 455 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in San Juan
#10 On the Beach Hotel in San Juan
#13 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 177 - US$ 455 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in San Juan
#10 On the Beach Hotel in San Juan
#13 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2792)
Room & Suite (1296)
Pool & Beach (470)
Dining (58)
Amenities (47)
Family and Play Areas (13)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
RedPandaRCute
11 January 2018|
Answer
Response from Carolina P | Property representative |
Hola RedPandaRCute; thank you for taking the time to ask us a question. No, our hotel will remain closed until June 30, 2018 for the moment. Regards,
0
Votes
jagrchtybo13
13 November 2017|
Answer
Response from Carolina P | Property representative |
Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
1
Vote
Carol F
27 August 2017|
AnswerShow all 3 answers
Response from TheTravelTruth | Reviewed this property |
Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
1
Vote
Room Tips
"Ask for the rooms with spa/jacuzzi in the living room"
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"I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
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"Every room has an amazing view of ocean and waterways."
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"Ocean view"
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