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The Condado Plaza Hilton

HotelsForEveryoneUS$ 282*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 301*
US$ 282*
Great Deal
US$ 293*
US$ 295*
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The Condado Plaza Hilton
The Condado Plaza Hilton
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4,687 Reviews from our TripAdvisor Community

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There are newer reviews for The Condado Plaza Hilton
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Showing 4,377: English reviews
Richmond, Virginia
Reviewed 12 January 2015

We stayed in an ocean front room on a higher floor and loved the views from the room and balcony. The room was nicely appointed and was sufficient for our needs. There were some housekeeping issues but those were quickly resolved by the staff. The pool and swim up bar were great and we liked that there were lots of...

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Helpful?
2Thank NYC2VA13
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear NYC2VA13, Thank you for taking the time to write a review. I absolutely agree with you about our ocean view rooms. We love hearing about our guest's experiences, specially when we achieve our main goal of providing you with top-notch services. If travel brings you back, please feel free to contact me for reservations at Carolina.padin@hilton.com. Regards, Carolina

Chesterfield, Missouri
Reviewed 11 January 2015

I've stayed in a lot of resorts, hotels, motels, and hostels but the Condado Plaza Hilton takes the cake for the worst experience I've ever had. -The hotel property is right next to dilapidated and abandoned housing making walking around dangerous, especially at night. The small beach next to the hotel is disgusting. One of our group stepped on a...

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7Thank Zane S
Thousand Oaks, California
Reviewed 11 January 2015

We stayed at this hotel for one night as a pre-cruise location. It was conveniently located in Condado Beach. It does offer a very small beach, and views of the lagoon. I chose this hotel because it was reasonably priced and was able to reserve it through Priceline.com. I am sorry that I didn't spend a few dollars more to...

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Helpful?
1Thank HopeeR
Everett, Washington
Reviewed 10 January 2015

Let's put it this way... The elevators need to be serviced wasn't sure we were going to make it. Hot tub outside was luke warm. House keepers spent all day on the floor standing around texting and didn't make it to our room until 5pm asking if we wanted maid service that day. The 18% resort fee is a joke...

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Helpful?
2Thank mrsholland01
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear mrsholland01, Thank you for sharing your feedback with us. I wish to convey our deepest apologies for the different situations you encountered during your stay. In regards to the resort fee, it includes the use of free Wi-Fi in all guest rooms and public areas (except function rooms), the 24 hour fitness center, tennis courts, unlimited 800 phones calls,...

Saint Louis, Missouri
Reviewed 9 January 2015

Our room was clean and the balcony view was beautiful. The staff was very friendly and helpful. However, the shower room wouldn't turn off all the way, the main elevators broke, and halfway through our stay we got locked out of our room. Our keys wouldn't work and neither would the manager's, so they upgraded us to a very spacious...

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Helpful?
1Thank DaniC508
Washington DC, District of Columbia
Reviewed 9 January 2015

I got married at this location in December 2014 and my husband and I had a wonderful stay! All of our guests enjoyed themselves and had no issues. The rooms were clean and modern looking. The staff was very friendly and accommodating. We enjoyed the casino, the hot tub, the sports bar in the hotel, the pool side bar service,...

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Helpful?
1Thank Meelah01
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Meelah01, Thank you for writing a review and for choosing us for your wedding, I must say, that wedding must have been beautiful! Having the ocean as the backdrop is the perfect wedding. Personally, I would like my wedding to have a view as yours. We are strongly committed to ensure that all of our guests feel cared for,...

Pittsburgh, Pennsylvania
Reviewed 8 January 2015

This was not our first stay at the Condado Plaza. We stayed at this property 5 or 6 years ago. Our experience this time around was mixed. 5 years ago the lobby was very chic and inviting. This time around the same furniture appeared worn and tired. We did notice new furniture in the eternal bar area which was sophisticated,...

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Helpful?
1Thank lynnruby
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear lynnruby, Thank you for sharing your feedback. It's great to know that you had fun at our New Years Eve party and that you had the opportunity to celebrate New Years in Puerto Rico. We live our values and deliver our promise to all of our guests. If travel brings you back, please feel free to contact me for...

Chicago, Illinois
Reviewed 8 January 2015

We went for a long weekend and were not disappointed. We loved the location, surrounded by beautiful water. We were placed in the tower across the street but surprisingly the view was great! The hotel location was perfect for us at end of street, quiet but walkable to many restaurants. The service was great and the restaurants in the hotel...

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Helpful?
1Thank Gr8lola
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Gr8lola, Thank you for taking the time to write a review. We are delighted you enjoyed your stay at our hotel in the beautiful island of Puerto Rico. Our main mission is to provide you with memorable experiences and impeccable service. We love to hear we have succeeded in our endeavor. Thank you for letting us know that you...

Calgary, Canada
Reviewed 8 January 2015

Cons: Rooms did not look like the pictures - Old and worn. Elevators kept breaking- Had to take the stairs multiple occasions. Bad service- The swim up bar staff would not even look at you to ask for a drink. The would act like you did not exist. After 15 mins wait had to go get a manager to get...

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Helpful?
Thank melissa p
Columbus, Ohio
Reviewed 6 January 2015

We booked our trip to Puerto Rico over NYE pretty last minute. With Christmas and NYE being the peak travel season in PR our options were pretty limited. The Condado Plaza Hilton had openings and we actually had a lovely stay. When given the choice I prefer smaller boutique hotels over large resorts. If you are looking for a smaller...

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1Thank Signe A

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 10,537 - ₹ 19,651 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
172 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend a room from 7 and above on the ocean side”
agallo2017, 19 May 2017 | Read review
“Try to get a room on the ocean side”
ashleycook620, 18 May 2017 | Read review
“corner room was good because you could see ocean and lagoon and pool all from there”
akaytaylah, 17 May 2017 | Read review
“Second building, rooms with Condado Lagoon View”
212adolfog, 17 May 2017 | Read review
“Top floors have best view of ity”
mimimejiab, 16 May 2017 | Read review
5 of 5
HotelsForEveryone
US$ 282* /night
View Deal
Hotels.comUS$ 293
Orbitz.comUS$ 295
getaroom.comUS$ 301
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Prices are for 1 room, 2 adults
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