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The Condado Plaza Hilton

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The Condado Plaza Hilton
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4,546 Reviews from our TripAdvisor Community

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There are newer reviews for The Condado Plaza Hilton
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Showing 4,249: English reviews
Tampa
Reviewed 28 November 2014 via mobile

Actually a very nice surprise, the hotel is very nice, the service is excellent. The food is good as well. And for the Chinese food lovers the restaurant "8 Noodle Bar" is really good! Must tried it....I highly recommend this hotel, good job Hilton!

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Helpful?
1Thank tturbay
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear tturbay, Thank you for sharing your feedback and for letting us know that our hotel is nice and our service is excellent. Delivering excellent service is our priority. And I must say, I completely agree with you on our 8 Noodle Bar; it's really good and convenient for dinner or a late snack, since it's open from 5pm until...

Toa Baja, Puerto Rico
Reviewed 28 November 2014

Excellent for honeymoon and You can find everything you need at the hotel.The lobby area is spectacular and I loved the casino, pool and beach.Cafe Caribe breakfasts are delicious and excellent employees

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Arlene J
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Arlene J, Thank you for taking the time to write a review. It's great to know that you liked our lobby area and loved our casino, pool, beach and Café Caribe's food and service. Thank you for choosing us to be at your service and we hope we could have the honor to serve you again in a not...

Ormond Beach, Florida
Reviewed 28 November 2014

This is a good older hotel that has been updated somewhat. My room was overlooking the ocean and was very relaxing. The 3 days that I was there, the weather was very stormy and the ocean was very rough...great sleeping conditions! The restaurants on-site were very good, but stay out of the casino....kidding...I need to stay out of the casino!...

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Helpful?
Thank carstenspapa54
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos carstenspapa54, Thank you for sharing your feedback with us. I'm very glad you liked your ocean view room, our restaurants and casino. Our ocean view and lagoon views are absolutely wonderful. And the casino, Oh my! it's really fun! For your next visit to our beautiful Puerto Rico, please feel free to contact me for reservations at Carolina.padin@hilton.com. Best...

Washington DC, District of Columbia
Reviewed 27 November 2014

Funny story: the closet and coffee-maker are in the bathroom, to which the doors coincidentally don't lock. Not as in the specific bathroom doors in my personal hotel room are broken and therefore don't lock, but as in they were never meant to and therefore don't in what I suspect are most of the rooms in this hotel. As long...

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Thank ygontcharthefirst
Reviewed 27 November 2014

When we first arrived I asked to have room upgraded they did (no problem). I guess it was because the elevators were out , after a storm 2 days prior. When we arrived to the room it was nice we had a very nice view no complaints yet. After a day or so we noticed the room started smelling. I...

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Helpful?
Thank Sincerelyyours09
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Sincerelyyours09, Thank you for taking the time to write a review. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your room. I will share your review with our Executive Team to ensure they are used to improve our guest's experience. We hope you stay with us in the future. We'd love to have you...

Piscataway, New Jersey
Reviewed 26 November 2014

I went to this hotel in earlier March with a group of friends and it was a great stay. We took advantage of their Denny's (across the street from the hotel) and their happy hour specials. The drinks were really cheap and strong. The room was really spacious and the balcony had an amazing view of the water. I was...

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Helpful?
1Thank MissNana8286
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear MissNana8286, Thank you for sharing your feedback. Just be reading your review, I can tell you had a great time with us! Being able to try our slide with your friends and exploring our beautiful Old San Juan; tasting Puerto Rican food and assisting to Señor Frogs. Wow! It definitely sound like a wonderful girls getaway. Thank you for...

Orlando, Puerto Rico
Reviewed 25 November 2014

I have the opportunity to stay in this hotel in the pass, but is the first time that I use for business, and was an excellent experience. The service of all the staff was very nice and comfortable. I recommended the hotel for a business travel, and for families that are looking for a wonderful stay in Puerto Rico.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Fernando A
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Fernando A, Thank you for sharing your feedback with us. I greatly appreciate you recommending us for business and family travel; makes me so happy to know that you enjoyed staying with us. Thank you for choosing us to be at your service. If you have an opportunity to stay with us again, please feel free to contact me...

Montreal, Canada
Reviewed 25 November 2014

Property is in need of renovations. We were there over 20 years ago and we loved it. Terrible condition especially the rooms, very noisy. Staff is very helpful. Property is very well located. That's the main reason we returned, but were very disappointed with the condition of the property.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Joanne P
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Joanne P, Thank you for taking the time to write a review. I appreciate the kind comments about our staff and services. I do apologize for the room inconveniences you encountered. Your feedback is really important to us. We take your comments into consideration as we work with the maintenance and housekeeping teams to ensure these issues are investigated....

Reviewed 23 November 2014

I came to the property because it was an overflow hotel for my conference. It has a beautiful site for enjoying the water of the ocean and the lagoon. Getting in quite late on the first night, the only choice for food was a cafe. Not many healthy choices, but very courteous and helpful staff. The rest of the time...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 326joanneg
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos 326joanneg, Thank you for sharing your feedback. I agree with you on our views. they're beautiful! We are the only hotel that is located between the Atlantic Ocean and the Condado Lagoon; these is one of the reasons that makes us unique. I'm happy to know that you enjoyed staying with us. If travel brings you back, please feel...

san juan, Puerto Rico
Reviewed 20 November 2014

This is a very nice hotel with modern decoration. The location is good to take a walk and do shopping, among others. It have with very different amenities and the employees are so professional with the people.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Marisel Q
Carolina P, Guest at The Condado Plaza Hilton, responded to this review

Dear Marisel Q, Thank you for taking the time to write a review. I'm glad to know that you enjoyed our amenities and services. We hope you stay with us again in a near future. Please feel free to contact me for future reservations. I can be reached at Carolina.padin@hilton.com Kind regards, Carolina

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 10,013 - ₹ 23,691 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 22 Mar 2017 | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 12 Mar 2017 | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 10 Mar 2017 | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 10 Mar 2017 | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 6 Mar 2017 | Read review
5 of 5