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The Condado Plaza Hilton

4,936 reviews
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Traveller (2791)
Room & Suite (1289)
Pool & Beach (472)
Overview
  • Excellent28%
  • Very good36%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“cafe caribe”(173 reviews)
“lagoon side”(111 reviews)
“salt water pool”(88 reviews)
Free Wifi
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (4,936)Write a Review
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1,631 - 1,635 of 4,604 reviews
Reviewed 26 May 2015

the room was OK (but don't look below the desk) internet connexion very bad, awful breakfast, only 1 elevator working so waiting 15 mn before leaving your level. for the price It is very expensive. so not a very good experience.

Review collected in partnership with Hilton Hotels & Resorts
Thank Nacim L
Reviewed 26 May 2015

While staying at the hotel everyone was a little rude except the guy from the pool, if I remember correctly his name was Christopher. He was nice, patient, fast and charismatic . Had a wonderful time thanks to him. He stacked up the beach all...More

Thank Esteban L
Reviewed 26 May 2015

Worst offense is that my mom's suitcase was stolen somewhere in the check out process. We asked every department and no one could find it. Even came back a week later after cruise and asked security, but the suitcase just vanished. Don't take your hands...More

1  Thank ReneeW4
Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 1 June 2015

Dear ReneeW4, We are sorry that you had a disappointing experience during your stay with us. We apologize for the suitcase and elevator inconvenience you experienced. Our guests security is of utmost importance to us and we will assist in any way we can. We're...More

Reviewed 25 May 2015

This property is an older hotel that appears to have changed hands more than once. My experience wasn't as terrible as other recent reports, but if you stay here just don't expect it to be a Hilton. It doesn't look or behave like a Hilton....More

Thank Barb1976
Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 28 May 2015

Dear Barb1976, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with the condition of your guest room. Guest feedback is incredibly important to us. We...More

Reviewed 25 May 2015 via mobile

Warning!!! All bad reviews you've read are true!! Stayed at this hotel a couple of weeks ago on business. The good thing about hotel is location. Next is the beautiful views from the hotel. Now service is slow, real slow. Do not eat in any...More

Thank Mike R
Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 28 May 2015

Dear Mike R, I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience at the pool bar, and I addressed these issues with our staff. As well, we are sorry we were unable to provide you...More

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About
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 187 - US$ 486 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 187 - US$ 486 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2791)
Room & Suite (1289)
Pool & Beach (472)
Dining (58)
Amenities (47)
Family and Play Areas (12)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
RedPandaRCute
11 January 2018|
Answer
Response from Carolina P | Property representative |
Hola RedPandaRCute; thank you for taking the time to ask us a question. No, our hotel will remain closed until June 30, 2018 for the moment. Regards,
0
Votes
jagrchtybo13
13 November 2017|
Answer
Response from Carolina P | Property representative |
Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
1
Vote
Carol F
27 August 2017|
AnswerShow all 3 answers
Response from TheTravelTruth | Reviewed this property |
Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
1
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Room Tips
"Ask for the rooms with spa/jacuzzi in the living room"
Read review
"I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
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"Every room has an amazing view of ocean and waterways."
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"Ocean view"
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