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The Condado Plaza Hilton

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4,465 Reviews from our TripAdvisor Community

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Showing 4,170: English reviews
Little Rock, United States
Reviewed 18 November 2014

I don't normally stay at resort hotels, but this was a one night splurge on the front end of a business trip and it exceeded my expectations. The resort grounds were relaxing and beautiful. I was able to prepare for my conference in luxury and enjoy swims in the ocean, pool and hot tub. One of the best things about...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
3Thank Alana R
Carolina P, Guest at The Condado Plaza Hilton, responded to this review

Dear Alana R, Thank you for such a wonderful review and for sharing your feedback with us. The snorkeling activity on our beach it's so fun for family and friends, since we have artificial and natural reefs; and as you wrote, the beach is perfect for kids. I'm so glad to know that we exceeded your expectations and that you...

New York, United States
Reviewed 18 November 2014

We arrived at the hotel around noon checked in immediately with no issues. The front desk staff was very accomodating considering our early arrival, as check in was not until 4 p.m.. The bell staff was very knowledgable of the area including restaurants, sights, beaches etc...overall we truly enjoyed our stay at this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Janine G
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Janine G, Thank you for taking the time to write a review. It's so great to know that you are very satisfied with your stay. Delivering excellent service is our priority. Hope you stay with us again in a near future. Please feel free to contact me for reservations at Carolina.padin@hilton.com Regards, Carolina

Oxnard, United States
Reviewed 17 November 2014

Very good Hotel to stay. Very good location. Not good that they don't have room service you need to ask To' GO. Prices in Restaurant a little high is much better to eat out typical food. The facilities about the Salt Pool the regular one and the Jacussi are just great, inclusive we use the Kids pool that one the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Melba R
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos Melba R, Thank you for sharing your feedback. I'm glad you enjoyed your stay, our hotel location and pools. If travel brings you back, please feel free to contact me directly at Carolina.padin@hilton.com for reservations. Hope to you back soon! Best wishes, Carolina

Reviewed 17 November 2014

Would stay here again for few more days. Very nice hotel. Fast internet, friendly staff. Good selection of food and bars. Concierge very helpful. Close to Old San Juan and to cruise ports. Beach area was very clean. Pool looked nice too.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 124mercedesh
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear 124mercedesh, Thank you for taking the time to write a review. I'm happy to read that you had an enjoyable stay. Please feel free to contact me if travel brings you back to our beautiful island. You may reach me at Carolina.padin@hilton.com. Hopefully for next time, you can stay more days with us. Kindest regards, Carolina

Reviewed 16 November 2014

Our stay at Condado was average. We've stayed at some pretty poshy hotels for the same money and less. I guess you're paying for the "Hilton" name of course. It's a very nice Hotel; clean, restaurants, bars (for young people), gym, really nice beach and pool areas! For the price though, I expected more. Not enough coffee supplies, late cleaning,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Mamalicious50
Management response:

Dear Mamalicious50, Thank you for sharing your feedback with us and for the kind comment about being a nice hotel. We're glad that you enjoyed the pool and beach areas. Guest feedback is really important to us and we appreciate you provided us to be at your service. If travel brings you back to our beautiful island, we hope to...

Boise, United States
Reviewed 15 November 2014

The hotel room was really dirty. The linens on the bed seemed clean and it was comfortable, so we slept well and the view of the ocean was lovely. The pools were perfect - not too crowded. BUT - do not expect that your room has been cleaned at all. Our toilet, floors and all surfaces were dirty and despite...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Riley C
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Riley C, Thank you for sharing your feedback. It's wonderful to know that you were comfortable at your bed and you enjoyed your ocean view. I do apologize for the room inconvenience you experienced. Your feedback is really important to us, as we communicate with all the maintenance and housekeeping teams to ensure that these issues are solved. We...

Reviewed 14 November 2014 via mobile

This was by far horrible .The room bearly cleaned and staff not helpful they actually called at 11pm to tell us problem with card after staying there several times spending lots of $$ there im in Hilton honors club member and was told get out of bed get cash! They also screw you on room charges losing bills and trying...

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Helpful?
5Thank Angelique R
Indianapolis, Indiana
Reviewed 13 November 2014

Amazing location, superb staff, beautiful hotel - I wish I was still there! We stayed there after our cruise and had two days of wonderful relaxation. The staff was friendly and helpful. The hotel is uniquely situated to be one of the few in the area with a useable beach and the pool area is very well designed to allow...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Patience G
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Patience G, Thank you for sharing your feedback and for choosing us to be at your service. I'm so happy to know that you enjoyed our pools, beach and services; and that you would stay with us again. I completely agree with you on our pool design; we have fresh water pools and a salt water pool, being the...

NJ
Reviewed 13 November 2014

Like other reviewers have said, the room needed extra cleaning, luke warm shower, elevator not working, small tv, and yes, hairs on the floor. AND we had egg on the comforter. My friend called to have the room vacuumed and egg removed. They vacuumed. And 'cleaned' the egg off...I say 'cleaned' since one would HOPE they would have REPLACED the...

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Helpful?
2Thank mizla
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos mizla, Thank you for taking the time to write a review. I'm glad you enjoyed our location. I do apologize for the inconveniences you experienced with your room. Guest feedback is incredibly important to us and I'm going to share your comment with the department heads. Please feel free to contact me at Carolina.padin@hilton.com if you would like to...

Kokomo, Indiana
Reviewed 12 November 2014

This hotel is good for a pre-cruise or post-cruise. Lots of things within walking distance. The main part of the hotel overlooks the water. The section opposite (catwalk to get to it) overlooks the bay. Nice pool area. Dennys restaurant. Casino. Close to the RCCL cruise terminal. Rooms were clean & nice.

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Helpful?
1Thank Gae M
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Gae M, Thank you for sharing your feedback. It's great to know that you liked our location and amenities. I hope that for the next reservation you could stay a few more days with us. Please don't hesitate to contact me for reservations at Carolina.padin@hilton.com Always at your service, Carolina

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 10,821 - ₹ 25,539 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go ocean front!”
 of 5 bubbles DeepWreckDiver, 20 Feb 2017 | Read review
“If you can get the ocean view suite.”
  • Living room of suite..our pre dinner hang out
 of 5 bubbles fef5, 18 Feb 2017 | Read review
“Spend the extra money for an ocean view room”
 of 5 bubbles tiamarie09, 16 Feb 2017 | Read review
“Ocean View Rooms Nice; but might hear a planes approaching the airport; was not a problem for us (was not very frequent)”
 of 5 bubbles leog791, 15 Feb 2017 | Read review
“Ocean side in the beach tower is the best view and the weekend street noise was surprising on the lagoon side as well.”
 of 5 bubbles WBostwick, 15 Feb 2017 | Read review
5 of 5