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The Condado Plaza Hilton

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4,549 Reviews from our TripAdvisor Community

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Showing 4,251: English reviews
Upper Brookville, NY
Reviewed 30 December 2014

We were refugees on Christmas week from a resort that was a disgrace and we flew to Puerto Rico into the open arms of the Condado Plaza...they couldn't have been kinder or more welcoming. The resort is old (as most of the area hotels are) but well maintained and really more of a destination than a resort...very like Vegas (...

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Helpful?
1Thank amc10
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear amc10, Thank you for sharing your experience. I'm very happy to know that you felt welcomed with us, as we love to make our guests feel just like home. We pride ourselves in delivering the highest quality service and it is wonderful to hear that Yoletty and other staff members have gone above and beyond in the service delivery;...

New York, New York, United States
Reviewed 29 December 2014

I highly recommend this hotel for staying in San Juan. I loved the pool area and the fact that it's also adjacent to the ocean and has a very open space. I also witnessed a beautiful wedding in the lawn area. The room we stayed in is pretty standard, though the TV looked a bit old school. But we never...

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Helpful?
1Thank Adamaca
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Adamaca, Thank you for taking the time to write a review. I'm very happy to know that you enjoyed our amenities and services. Oh! and allow me to tell you, I must imagine that beautiful wedding at the lawn area; in my opinion, it's the most beautiful one. So romantic and let's not forget to mention the great view...

Paramus, New Jersey
Reviewed 29 December 2014

We stayed one night, prior to departing on our cruise. The decor is very modern and beautiful, but if you want to feel like you are in the tropics, this isn't for you...decor is more appropriate for a swanky NYC hotel. Location was great...short ride into to Old San Juan and to the port as well. If you are a...

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Helpful?
1Thank Esther M
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Esther M, Thank you for sharing your feedback. I must say, I definitely agree with you on our location. It's great, since we have a variety of restaurants. bars, beaches, plazas and luxurious stores such as Cartier and Louis Vuitton just by walking down the Ashford Avenue. And the nightlife? Wow, amazing! Really fun for family and friends. If...

Brooklyn, United States
Reviewed 29 December 2014

This hotel was very clean and the concierge was very helpful in terms of setting us up with available tours. The bar was very slow with only one waitress inside and another outside. We waited 20 mins for our drinks and one was soda. When the facilities clean our bathrooms they left the old towels still in the bathroom. Pool...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Janell B
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Janell B, Thank you for taking the time to write a review. I apologize for the bar service and room towel inconvenience you encountered. I will personally discuss your review with the head departments, as we always ensure that all of our guests feel cared for, valued and respected. On the other hand, I'm very happy to know that...

Fair Lawn, New Jersey
Reviewed 29 December 2014 via mobile

My wife and I just departed the Condado Plaza Hilton after a four night stay, so I wanted to write this review with my thoughts fresh in my mind. It was our first time in Puerto Rico so we booked through a travel agent. The hotel itself is at the tip and outskirts of Ashford Avenue just off of the...

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Helpful?
3Thank Seth C
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Seth C, Thank you for taking the time to write a review. I wish to convey our deepest apologies for the different situations you encountered during your stay. We strive to provide you with the very best experience and facilities. Rest assured that I will personally address the operational mishaps you encountered during your stay. If you wish to...

MN
Reviewed 28 December 2014

We stayed at this hotel for a week. Price wise I would say if they give you room for free even then by end of stay they will come out green :) Hotel is pretty decent with good amenities. BAD: SPECIAL REQUEST If you have any request , then they FAIL you miserably! Our first request for airport pick up...

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Helpful?
2Thank KomMNHome
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear skommuru, Thank you for sharing your experience. I do apologize for the inconvenience you encountered. But I must say, I'm very happy to know that you enjoyed our services and amenities. I will offer congratulations to Javier M for his excellent service on your behalf. If travel brings you back, please contact me personally and will assist you on...

Richmond, Virginia
Reviewed 28 December 2014

Myself and a co-worker had flown to San Juan to take a cruise and stayed at this Hilton once we returned for one night. We arrived at the hotel around 7:45 AM, checked-in, luggage checked w. the concierge, we could use the facilities, but room was no ready. The Bellhop, Felipe approached me and said, "you have been waiting for...

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Thank rjones621
Fairfax
Reviewed 28 December 2014

We had a great time staying at this hotel. Staff are really helpful and friendly. Rooms are clean and lots of restaurants around the area and the hotel itself. The only thing that they may consider doing for guests who have checked out to visit some island and had to return to San Juan with a flight in the wee...

Review collected in partnership with Hilton Hotels & Resorts
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Thank songpin
Toronto, Canada
Reviewed 28 December 2014

I was lucky to find this great hotel last minute. It's on the beach in the central part of Condado and offers every amenity you could want. Our room was a junior suite and was very spacious and well stocked. The lobby is amazing and the onsite restaurants/casino/tennis etc are great to have around. The best part was the price...

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Helpful?
Thank 937Joe
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear 937Joe, Thank you for taking the time to write a review. Wow! what a nice review; we're truly delighted to know that you enjoyed your stay at our wonderful hotel, as our mission is to provide memorable experiences to all of our guests. Thank you for letting us know that you would recommend us to others. We hope to...

New York City, New York
Reviewed 27 December 2014

we rented an ocean view room for 2 days. This hotel is convenient to night life, has lots of stores for shopping, has its own beach, 2 pools and a hot tub. this is by far the hotel of choice for me. it is not too pricey. the rooms are well maintained and the staff is courteous and professional.

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1Thank Teejay N
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Teejay N, Thank you for sharing your feedback. I got to say, you're so right about our convenient location; the Ashford Avenue offers restaurant, bars, beaches, and let's not forget about the wonderful nightlife for family and friends. We love hearing our guests experiences, specially when we achieve in delivering our top-notch services. If travel brings you back, please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 9,974 - ₹ 23,403 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 22 Mar 2017 | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 12 Mar 2017 | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 10 Mar 2017 | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 10 Mar 2017 | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 6 Mar 2017 | Read review
5 of 5