We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Condado Plaza Hilton

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Condado Plaza Hilton
The Condado Plaza Hilton
Panoramas (96)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,549 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Condado Plaza Hilton
See the most recent reviews
Showing 4,251: English reviews
New York, New York, United States
Reviewed 24 January 2015

Stayed here with my boyfriend and really enjoyed it. Although there were some issues with the elevator being broken- the ambiance is super cool and our bartender, Leonel was AWESOME! The pool is decent and we LOVED that the ocean was right next to it so you can enjoy both options. The location of the place was perfect and we...

 Report
Helpful?
1Thank Elizabeth G
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Elizabeth G, Thank you for sharing your experience. I'm very happy to know that you and your boyfriend had a great time with us! We will offer congratulations to Leonel for his commitment and excellent service on your behalf. Definitely, our location is a plus! On the Ashford Avenue, one may find a variety of restaurants, bars, beaches, plazas...

Washington DC, District of Columbia
Reviewed 23 January 2015 via mobile

I was nervous from reading some of the reviews but thankful that my experience wasn't terrible. The room was great beautiful views of the ocean and our maid service was great same time everyday. The two issues I had were one day the water pipes were being flushed and the water was rusty for several hrs. it would have been...

 Report
Helpful?
2Thank DCchick77
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear DCchick77, Thank you for taking the time to write a review. I apologize for the water pipes inconvenience; our maintenance team as soon as they recognized the problem, fixed it the same day; as we are strongly committed to make things right. Our executive team is reviewing your comments to improve our guests experience. We'd love if you stay...

Milford, Connecticut
Reviewed 21 January 2015

My husband and I just returned from a five day stay at the Condado Plaza Hilton. The hotel itself was clean, in a good location and just a short walk to restaurants. The hotel staff were very friendly and helpful. There was a small rather uninviting casino in the hotel with mostly one cent slot machines - never saw penny...

 Report
Helpful?
2Thank 14memex3
Phoenix, United States
Reviewed 20 January 2015

Hotel offers amazing views! Restaurants offers great dinning options, while hotel location offers everything from local vendors to exclusive boutiques. However, bellman's can be rude and make you feel uncomfortable. Last, parking is expensive and not always available if big events are taking place in the hotel premises.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
1Thank Ramphis A
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Ramphis A, Thank you for taking the time to share your feedback with us. I apologize if the bellman made you feel uncomfortable; I can assure you that this is not a costume of ours and I will inform our front office manager. But, I must say; I feel very happy to know that you had a great time...

CHICAGO
Reviewed 20 January 2015

I stay at this hotel for 4 nights from Jan 13th- Jan 17th and it was outstanding. The entire experience started with an email I sent to check in with the hotel regarding a few questions I had. I sent an email to Carla Vazquez who is a Guest Services Coordinator. She responded quickly and was very helpful. It was...

 Report
Helpful?
1Thank Ninjagirl
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Ninjagirl, Thank you for taking the time to write a review. Our main mission is to provide exceptional customer service and create lasting memories with our guests; we always love to hear from our guests when our endeavors have succeeded. Thank you for letting us know that you will definitely come back. Please don't hesitate to contact me for...

Reviewed 19 January 2015 via mobile

This hotel made me feel special this weekend .Yocasta Garcia I want to say she is awesome.she treated me so good and with a big smile she knows me by name since I had stayed in here before..she went out of her way..waooo is incredible because not everyone does that..the hotel is great it has everything you need and if...

 Report
Helpful?
1Thank Doris O
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Doris O, Thank you for sharing your experience. We are strongly committed to ensure that all of our guests feel cared for, valued and respected. I will offer congratulations to Yocasta for her commitment and excellent service on your behalf. Thank you for mentioning her on your review; I'm sure she's going to be really happy. We hope to...

Queens, New York, United States
Reviewed 19 January 2015

My boyfriend and I just came back from our trip yesterday and the beginning of the trip was nice except the last 2 days. We came back from dinner on friday night and were getting ready for our snorkeling adventure saturday morning. I went to go get my camera to charge and it wasn't there. My boyfriend and I looked...

 Report
Helpful?
15Thank Nicole L
Macungie, Pennsylvania
Reviewed 18 January 2015

While the staff at this Hilton was exceeding helpful, it was clear that this Hilton is the tale of two properties. It has two sides, the ocean side and the lagoon side. The lagoon side is like the poor relative of the ocean side. Elevators that regularly were not working, no regularly visable staff, no working hot tubs on either...

 Report
Helpful?
1Thank Susan S
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Susan S, Thank you for sharing your experience. Guest feedback is incredibly important to us and we are taking your comments into consideration as we work with our maintenance and housekeeping teams to ensure these issues are investigated. I will also share your review with the Denny's manager; as we're committed to ensure that all of our guests feel...

Virginia Beach, Virginia
Reviewed 18 January 2015

This hotel has a great location, walking distance to many places and great accommodations. The staff were always extremely friendly and helpful, even during New Years the hotel was very busy the quality of service was great.

 Report
Helpful?
2Thank Kameur
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Kameur, Thank you for taking the time to write a review. It's great to know that you enjoyed our location and staff services. Delivering exceptional customer service is our priority. If travel brings you back, please feel free to contact me for reservations at Carolina.padin@hilton.com. Best, Carolina

Chester Springs, Pennsylvania
Reviewed 18 January 2015

The hotel itself is pretty nice. Although I did not use them the three pools looked clean and nice. The service at the front desk was very nice however they did not follow through on two concerns I had when I stayed at the property. When I first arrived I noticed my secondary door lock did not work. However, since...

 Report
Helpful?
1Thank scott1776

3,135 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2567)
Viewed
Room/Suite (430)
Viewed
Hotel & Grounds (436)
Viewed
Pool/Beach Area (316)
Viewed
Bathroom (145)
Viewed
View from Room (260)
Viewed
Dining (53)
Viewed
Family/Play Areas (9)
Viewed
Business Centre/Function Rooms (1)
Viewed
3:18
Videos (1)
Viewed
Other (916)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (465)
Viewed
Amenities (46)
Viewed
Beach (9)
Viewed
Business Junior Suite (43)
Viewed
City View Room (28)
Viewed
Family City View Junior Suite (43)
Viewed
Lagoon View Room (29)
Viewed
Laguna Junior Suite (40)
Viewed
Lounge Pool (16)
Viewed
Main Pool (50)
Viewed
Presidential Ocean View Suite (70)
Viewed
Superior City View Room (33)
Viewed
Superior Ocean View Room (33)
Viewed
The Hotel (25)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (103)
Viewed
Hotel & Grounds (24)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (3)
Viewed
Room/Suite (19)
Viewed
Pool/Beach Area (9)
Viewed
Dining (4)
Viewed
Family/Play Areas (1)
Viewed
Other (41)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near San Juan
0.6 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#18 of 46 in San Juan
6,677 reviews
1.2 km away
Sheraton Puerto Rico Hotel & Casino
6.9 km away
El San Juan Hotel, Curio Collection by Hilton
Show Prices
Show Prices
Show Prices
7.4 km away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,080 reviews
6.5 km away
San Juan Water & Beach Club Hotel
1.3 km away
San Juan Marriott Resort & Stellaris Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 9,974 - ₹ 23,403 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Despegar.com and Hilton Hotels Direct so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
159 questions
Ask a question
New York

See all questions (159)

Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 22 Mar 2017 | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 12 Mar 2017 | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 10 Mar 2017 | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 10 Mar 2017 | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 6 Mar 2017 | Read review
5 of 5