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Message from TripAdvisor: This hotel is undergoing a comprehensive restoration and plans to reopen to the public later this year.

The Condado Plaza Hilton

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Traveller (2792)
Room & Suite (1296)
Pool & Beach (470)
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Overview
  • Excellent28%
  • Very good36%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“cafe caribe”(173 reviews)
“lagoon side”(111 reviews)
“salt water pool”(88 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (4,942)
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1,324
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466
357
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1,511 - 1,515 of 4,610 reviews
Reviewed 27 July 2015

If I could give 4.5-4.75 on the rating, I would. I reserve 5 for the absolute best I have ever known; so this hotel is pretty high! We enjoyed a suite with amazing space, but alas, not a great view. Still, a very good price...More

1  Thank Angela G
Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 28 July 2015

Dear Angela G, Thank you for taking the time to write a review. We're very happy you enjoyed your room, pool and beach areas. I couldn't agree with you more about our location. We have so many places to visit just by walking the Ashford...More

Reviewed 26 July 2015

My husband and I stayed there for our week vacation. The rooms were super clean, the staff was extremely friendly and helpful. Out of the eight restaurants within the hotel we tried four, great food, excellent servive. The pools were great, it was a pure...More

1  Thank Cristina R
Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 28 July 2015

Dear Cristina R, Thank you for sharing your experience. Our main mission is to provide exceptional customer service and create lasting memories with our guests; we always love to hear from our guests when our endeavors have succeeded. We hope to have you back soon....More

Reviewed 25 July 2015 via mobile

I had a very nice stay here. Hotel staff was very hospitable and accommodating. The water view was excellent. I couldn't believe that there's was a casino in the hotel! The hotel way quite modern and clean.

2  Thank StNu
Reviewed 25 July 2015

The staff was friendly and the bars are good, has a small private beach that it was relaxing. My favorite part was the room.... Had a wonderful oceanview! My husband loved it! It's in Condado Area,so many restaurants, pubs and bars(walking distance to hotel). **the...More

1  Thank ValerieV1
Reviewed 25 July 2015 via mobile

Stayed here with my wife and found this hotel to be ideal for visiting San Juan. It had a great pool area and was right beside a small public beach which hotel guests got free beds/ towels from the hotel. The hotel was walking distance...More

2  Thank AlatCarrick
Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 28 July 2015

Dear AlatCarrick, Thank you for writing a review of our property. How wonderful to read that you liked our hotel and you found location ideal; I couldn't agree more. Thank you for highly recommending us to our TripAdvisor users and for posting such beautiful pictures....More

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About
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 177 - US$ 458 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in San Juan
#10 On the Beach Hotel in San Juan
#13 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 177 - US$ 458 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in San Juan
#10 On the Beach Hotel in San Juan
#13 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2792)
Room & Suite (1296)
Pool & Beach (470)
Dining (58)
Amenities (47)
Family and Play Areas (13)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
RedPandaRCute
11 January 2018|
Answer
Response from Carolina P | Property representative |
Hola RedPandaRCute; thank you for taking the time to ask us a question. No, our hotel will remain closed until June 30, 2018 for the moment. Regards,
0
Votes
jagrchtybo13
13 November 2017|
Answer
Response from Carolina P | Property representative |
Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
1
Vote
Carol F
27 August 2017|
AnswerShow all 3 answers
Response from TheTravelTruth | Reviewed this property |
Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
1
Vote
Room Tips
"Ask for the rooms with spa/jacuzzi in the living room"
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"I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
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"Every room has an amazing view of ocean and waterways."
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"Ocean view"
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