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The Condado Plaza Hilton

Hotels.comUS$ 265*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 384*
US$ 265*
US$ 384*
US$ 265*
US$ 384*
US$ 265*
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The Condado Plaza Hilton
The Condado Plaza Hilton
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4,700 Reviews from our TripAdvisor Community

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There are newer reviews for The Condado Plaza Hilton
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Showing 4,389: English reviews
Atlanta, Georgia
Reviewed 6 April 2015

Recently stayed at the Hilton Condado and had a fantastic long weekend with friends. Ferdinand at the front desk was extremely helpful. Tony who delivered us our drinks from the outside bar was awesome too! We loved having the beach and pools.The rooms were big and updated and we had awesome ocean views. I would definitely stay here again.

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Helpful?
Thank KRM1986
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear KRM1986, Thank you for sharing your feedback. I'm very happy to know you had a fantastic long weekend with your friends; I know it must have been real fun! :) Thank you for mentioning Ferdinand and Tony in your review; they will both receive their well deserved recognition for your kind comments. Please feel free to contact me for...

Reviewed 6 April 2015

This hotel has a great view and is conveniently located, but that's nearly it. 1. Firstly, we requested an early check-in because our flight arrived at about 1. We did not get to our room until 4:30 after asking about it mulitple times, so that defeated the purpose of an early flight. The woman at the front desks response was...

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Helpful?
4Thank Lexi R
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Lexi R, Thank you for taking the time to write a review. Guest feedback is extremely important to us and your comments are greatly appreciated. Your review will be shared with our executive team to ensure that this issues are investigated and resolved as we are strongly committed to ensure al of our guests feel cared for, valued and...

Rochester, United States
Reviewed 5 April 2015

Staff at Café Caribe were Excellent! Coffee made by Raphael was amazing! The night manager Indira was an absolutely wonderful host! Pools are awesome! Easy to get around with 75 cent bus rides to Old San Juan and 50 cent ferry to Barcardi Rum Factory. Rain Forest and Bio Bay Kayaking tours were fantastic!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Karen R
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Karen R, Thank you for sharing your feedback and for writing such a kind review about our restaurant and bar, Café Caribe. The entire staff strives to create memorable experiences for all our guests; but it is great to hear when two of them, in this case Indira and Raphael, have gone above and beyond; we will thank them...

New York City, New York
Reviewed 4 April 2015

Stayed here for a week and overall the experience was okay, but not up to what I was expecting from a resort like this. The room itself was quite nice and big, plus the bed was comfy. The resort had a lot of on-site amenities (restaurants, beach/pool access, sport gear (snorkels, kayaks, etc), and bars, which was nice for when...

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Helpful?
1Thank Matthew R
Texas
Reviewed 4 April 2015

Three couples traveling together.Only one elevator working in our building..so always crammed after long waits. Expensive drinks.$10-14 for average glass of wine. No "nice"restaurant. Music so loud at pool bar you could not hear each other.Room was nice but view out 3rd floor patio was cigarettes and trash on rooftop. Waited 45 minutes for bellman to help with luggage. Made...

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Helpful?
Thank Juliana5
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Juliana5, Thank you for taking the time to write a review. As painful as it was to read, we are grateful to be aware of the issues that affected your stay, as we are going to address them to prevent similar problems from arising in the future. We are even more grateful to have this opportunity to assure the...

Reviewed 4 April 2015

superr super mad...i bought a trip package that was supposed to cover for everything and at check oout they ended charging me $500 more on bs taxes and resort fees per day... ive been to many hotels and once u make ur full payment in advance there should be no hidden fees.screw this hotel i would not recommend it.

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Helpful?
1Thank Dcaritor
Reviewed 4 April 2015

Hotel service was great everyone very friendly. special thanks to Tony at the Aqua Bar & Grill who went out of his way to make our pool experience relaxing and enjoyable . After a day of lunch and few drinks Tony made sure to bring us cold water throughout then day .At then end of day made some tourist recommendation...

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Helpful?
1Thank Nikki D
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Nikki D, Thank you sharing your experience with our Tripadvisor users. We pride ourselves in delivering the highest quality service; I will offer congratulations to Tony for his commitment and excellent service on you behalf. We're really proud of him! Shall travel bring you back, please feel free to contact me for future reservations and I will gladly assist....

Reviewed 4 April 2015

I am currently staying at the hotel, the atmosphere is great. the pool and bar areas provide everything you need, don't need to leave the hotel of your just here to relax. Tony from the pool area (aqua bar and grill) is fantastic very attentive and personable ... he also gave great dinner and outing recommendations.

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Helpful?
1Thank Jessica D
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Jessica D, Thank you for taking the time to write a review. I'm very happy to know you enjoyed our atmosphere and pool areas. Thank you for mentioning Tony in your review; we will receive the proper recognition due to you review. We'd love to have you back in a non distant future. Please feel free to contact me...

Rochester, New York
Reviewed 4 April 2015

the hotel & grounds are gorgeous. The WiFi horribly slow, unable to print our boarding passes, they still use Internet Explorer (which is an obsolete browser) and it wouldn't connect to our airline. Biggest disappointment was their Travel Desk. They booked us on a tour, only to phone us that evening to say it was full, no other available, my...

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Helpful?
1Thank Laurie401
New York City, New York
Reviewed 3 April 2015

We stayed at the Condado Plaza about four years ago and it seemed fine then. I would have given it a 3.5 to 4 rating. But we just returned from San Juan where we spent 4 nights at the Condado and found that the hotel hasn't really kept up appearances. Now it's more of a 3 star. The hotel is...

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Helpful?
Thank w85131
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear w85131, Thank you for taking the time to write such a detailed review about your recent stay at our Resort. On behalf of all of us, please accept our most sincere apologies for not meeting your expectations. I only wish that at some point during your stay you would have shared your concerns and more important given me the...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 10,469 - ₹ 19,904 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Hotwire, Hilton Hotels Direct, HotelsforEveryone, Cheap Tickets, getaroom.com, Cancelon, HotelQuickly, HRS and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
172 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor better views, great pre cruise for Disney”
StevieK_13, 24 May 2017 | Read review
“Beach side rooms are extra but worth it..”
bobm664, 22 May 2017 | Read review
“I would recommend a room from 7 and above on the ocean side”
agallo2017, 19 May 2017 | Read review
“Try to get a room on the ocean side”
ashleycook620, 18 May 2017 | Read review
“corner room was good because you could see ocean and lagoon and pool all from there”
akaytaylah, 17 May 2017 | Read review
5 of 5
Hotels.com
US$ 265* /night
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Prices are for 1 room, 2 adults
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