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Sheraton Puerto Rico Hotel & Casino

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#10 of 46 Hotels in San Juan
Certificate of Excellence
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Sheraton Puerto Rico Hotel & Casino
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1,876 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
See the most recent reviews
Showing 1,609: English reviews
Rio de Janeiro, RJ
Reviewed 12 December 2014 via mobile

This is no doubt a 5 star hotel. We stayed at the 11th floor, with bay view and access to the Club Room. The room was nice and comfortable but housekeeping was always a bit late (they clean the room around 2-3pm, what can be inconvenient if you plan a after-lunch nap. Reception is friendly and professional. The hotel lobby...

2Thank Lucia M
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We appreciate your comments about your recent stay. We are glad to learn that you enjoyed our property and look forward to welcoming you back.

Dana Point, California
Reviewed 12 December 2014

Title says it all. There was some good but none of the good unfortunately help overcome the bad. The Good: Making the reservation through the SPG Guest Services was great and efficient. Agent listened to my needs and based on that recommended rates and different offers. She was very friendly and definitely very helpful and set the stage for a...

7Thank romazzino
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Romazzino, I sincerely regret to hear of the service opportunities you experienced during your stay with us. This is definitely not the kind of service we are known for and wish to share that we will be reviewing all of the operations areas mentioned in your comments. Quality service is very important to us. I would like to invite you...

Gateshead, United Kingdom
Reviewed 11 December 2014

We stayed at the Sheraton for two nights pre-cruise - one night paid for by cruise company so made sense to add on another but it wouldn't have been our choice of venue. Took ages to check in but they were very pleasant and upgraded us to a room on a higher floor. The room was lovely - spacious with...

1Thank jmgLowFell
Mariselle O, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear jmgLowFell, Thank you for your comments on your most recent stay at Sheraton Puerto Rico. Please know that I shared your comments with our Management Team. Thank you once again and if your travel plans ever take back to Puerto Rico please do not hesitate to contact me to ensure you have a pleasant stay. Cheers! Mariselle

Toronto, Canada
Reviewed 8 December 2014

I stayed at this hotel in November for a four night get away to warm weather. The facility was not all that crowded, so I often had the pool area and gym to myself which was a bonus. The staff at the front desk were very helpful in assisting in planning my daily excursions via city bus (which seems to...

Thank JJudy
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We value your feedback and look forward to your next stay at our property.

Miami, FL
Reviewed 2 December 2014 via mobile

Convenient to the convention center and beautiful new ballroom/meeting space, but lots of construction in this isolated area. Nearby restaurant options are all chains, or worse - local dives with terrible food and worse service. Guess they are used to a captive audience....

Thank MrsGmom
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review Thank you for your comments, we look forward to connecting with you during your next visit.

Puerto Rico
Reviewed 2 December 2014

I have been in this hotel for a couple of times. I use this hotel as a nice place to stay while in San Juan Area. Mostly business oriented, not beach and small pool. Walking distance to PR Convention Center and a short ride to Condado (3 mins in a car). Check in is kind of busy in weekends and...

Thank Pr_guy27
Laura R, sales coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your response We value your feedback about your recent stay. Thank you for your comments and we look forward to welcoming you back.

Dorado, Puerto Rico
Reviewed 1 December 2014

For me it's your average hotel in terms of decoration, ambiance. The pool is kind of small, at least for how big the hotel is. But the view from the pool is really nice. We ordered pizza to our room and it was pretty good, and bigger than expected.

1Thank Annellys
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review Thank you for your feedback, we value your concerns. We hope to connect with you in the near future.

Waukesha, Wisconsin
Reviewed 30 November 2014

I stayed in this Sheraton for four nights a few weeks ago while I was attending a conference at the convention center. I had a wonderful stay and very few complaints! I was on the eleventh floor and had a room with an amazing balcony overlooking the water and Old San Juan in the distance. The room was well-equipped although...

Thank logansrun98
Madison, WI
Reviewed 29 November 2014 via mobile

I am an avid SPG member and must say Sheraton should de brand this location. I arrived tonight with my family and booked a one bedroom king suite. I had planned on staying 3 nights. We went to dinner and came back to a rock concert playing outside our patio door. I called the front desk and asked what they...

6Thank swdoran
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Swdoran, Thank you for your review. Our most sincere apologies for any inconveniences you experienced from the event we were hosting at our pool. We will strongly consider your comments when holding future events at our property. We hope you will still consider us in the future. Kind regards, Dominique Haacke Front Office Manager

Southampton, United Kingdom
Reviewed 28 November 2014

Receptionist- tried to tell us we were a day early,there were no rooms,the hotel was running on the 12th November bookings (with the airline delay it was actually the 14th) She said we would have to find another Hotel (although explained she couldn't book it for us) she would not even get us a taxi we had to turn around...

1Thank richyd333
Daniela B, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Richyd333, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean, Puerto Rican
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Latin, American, Brazilian, Spanish
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 14,221 - ₹ 26,016 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#4 Spa Hotel in San Juan
#7 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
40 questions
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New York
10 months ago
Burlington, Vermont
San Mateo, California
over a year ago

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are comfortable, spacious and clean with beautiful views.”
 of 5 bubbles Maggie923, 9 Dec 2016 | Read review
“Balcony room is the way to go”
 of 5 bubbles Rfrancis11, 7 Dec 2016 | Read review
“Beach view is awesome”
 of 5 bubbles ThanhQTran, 6 Dec 2016 | Read review
“Try to be in the upper floors, the view is wonderful when facing the bay area.”
 of 5 bubbles yuranizr, 30 Nov 2016 | Read review
“Turn on the AC to about 68*, the five star rating system can be downgraded for most hotels on the island.”
 of 5 bubbles Z5067JSgaryd, 26 Nov 2016 | Read review
5 of 5
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