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24/12/2017 25/12/2017
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    Sheraton Puerto Rico Hotel & Casino

    200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
    1 (787) 993-3500
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    24/12/2017 25/12/2017
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     5 people are viewing this hotel
    US$ 459
    US$ 380
    SAVE US$ 79
    US$ 385
    US$ 379
    Traveller (847)
    Room & Suite (435)
    Pool & Beach (119)
    Overview
    • Excellent48%
    • Very good33%
    • Average12%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “infinity pool” (154 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Casino
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Puerto Rico Hotel & Casino
    Special Offer: Breakfast for 2 included
    Hotel deals
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    Rooms
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    1 room, 2 adults, 0 children
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    Reviews (2,321)
    There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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    611 - 615 of 2,004 reviews

    Reviewed 3 May 2016 via mobile

    On returning form a cruise my wife and I booked into this hotel for four nights to explore more of San Juan. The reception was very friendly and welcoming. We had room 711 overlooking the terrace and pool. A spacious and well presented room. The...More

    1  Thank Adrian L
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 May 2016

    I was very pleased to hear how much you enjoyed your stay with us. I would like to thank you for letting us know how impressed you were with the views from our fourth floor infinity pool. We hope to see you again in the...More

    Reviewed 2 May 2016

    I stayed at this hotel for three nights while attending a meeting inside the hotel recently. The entire staff was friendly and the facilities for the meeting were great. But this hotel should only be used for business at the Convention Center as the location...More

    Thank GramCPA
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 May 2016

    I would like to thank you for taking the time out of your busy schedule to write about you stay. Please accept my apologies for not meeting your expectations in several areas. I am glad you were able to take advantage of the convenience of...More

    Reviewed 28 April 2016

    First, the valets are wonderful. After getting out of the taxi, my husband forgot his Cpap machine. The staff tracked down the taxi driver and made sure our other bags were taken to our room. The girl at the front desk was very nice and...More

    Thank TJMetzger
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 19 May 2016

    It is our goal to provide the highest quality in service. I was very pleased to read how our associates ensured all your needs were accommodated. I apologize for the situation in the restaurant and will make sure to share you feedback with the team....More

    Reviewed 27 April 2016

    We had a great time in this hotel's casino. A group of us went to gamble, some lost some won. But everyone had fun, and had some great drinks. Had a great time at the roulette wheel, and won a few bucks. Will come back...More

    Thank 0ur_0pini0n
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 May 2016

    It was very gratifying reading about your experience during your previous stay here with us. We look forward to welcoming you back during you next visit. Regards, Sam Basu General Manager

    Reviewed 27 April 2016 via mobile

    The hotel is nice but a bit old, the room is good but not to the usual Sheraton standard! The partial ocean view is a view of the water and a paved parking lot! it is centralized to old San Juan lots of restaurants and...More

    Thank spicybrown8
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 19 May 2016

    Allow me to apologize for the disappointment you experienced in several areas. I would also like to thank you for taking the time to share about your stay. It is though this type of feedback that we may continue to improve our guest experience. I...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Casino and Gambling
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$ 239 - US$ 413 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in San Juan
    • #5 Luxury Hotel in San Juan
    • #8 Family Hotel in San Juan
    • #9 Business Hotel in San Juan
    • #11 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 503
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Starwood, Travelocity, Expedia, Hotels.com, TripOnline SA, getaroom.com, Orbitz, Hotwire, HotelsforEveryone, HotelQuickly, Evoline ltd and Cancelon so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Puerto Rico Hotel And Casino ,
    • Sheraton Puerto Rico Hotel San Juan
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    Traveller (847)
    Room & Suite (435)
    Pool & Beach (119)
    Dining (59)
    Hotel & Grounds (561)
    Bathroom (38)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
    Nearby
    Nearby HotelsSee all 161 hotels in Puerto Rico
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    San Juan Marriott Resort & Stellaris Casino
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    ojaiquilter
    26 September 2017|
    Answer
    Response from papermomo | Reviewed this property |
    Best to contact the property
    0
    Votes
    Paul464
    24 September 2017|
    Answer
    Response from Suzanne D | Reviewed this property |
    Unfortunately, I do not know...
    0
    Votes
    Paul464
    21 September 2017|
    AnswerShow all 5 answers
    Response from JosueVazquez | Reviewed this property |
    Sheraton hotel is fully operational right now. Most of the areas are cleaned, still some areas have trees and garbage. At this moment some parts of the metropolitan area are still without power. Getting back to normal will... More
    0
    Votes
    Room Tips
    "Odd numbers face the pool bay area, Even face the city."
    Read review
    "Higher floors provide better views"
    Read review
    "Room on the sixth floor was nice and quiet."
    Read review
    "Always ask for pool view, it'll worth it"
    Read review
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