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24/12/2017 25/12/2017
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    Sheraton Puerto Rico Hotel & Casino

    200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
    1 (787) 993-3500
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    24/12/2017 25/12/2017
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     6 people are viewing this hotel
    US$ 457
    US$ 378
    SAVE US$ 79
    US$ 385
    US$ 378
    Traveller (847)
    Room & Suite (435)
    Pool & Beach (119)
    Overview
    • Excellent49%
    • Very good32%
    • Average12%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “infinity pool” (154 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Casino
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Puerto Rico Hotel & Casino
    Special Offer: Breakfast for 2 included
    Hotel deals
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
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    Reviews (2,320)
    There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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    591 - 595 of 2,003 reviews

    Reviewed 24 May 2016

    I want thank you for the excellent service we always received at the Casino Metro. I'd like to compliment one of your bartenders, Victor Cortes, for the excellent service he provided to us last week, he really make the best Margarita in town. I have...More

    2  Thank BertaHdz
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 26 May 2016

    Thank you very much for sharing about your experience during your time with us. I am very pleased to learn that you feel well taken cared of when you are with us. I will make sure to share your kind words with our team. Thank...More

    Reviewed 23 May 2016

    This 12-story hotel is beautiful with a great roof top pool, great work out facility and spa. The food in the hotel was also very good. The casino is a plus for some extra fun. My only complaint is the staff started each morning early...More

    Thank Tiffany G
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 24 May 2016

    Thank you for your feedback Tiffany. I was very happy to learn how much you enjoyed your stay with us and how you were able to take advantage and explore all of the things San Juan has to offer. We hope to welcome you back...More

    Reviewed 23 May 2016 via mobile

    I'll start with the positives. The pool has a great view and the infinity pool is really nice. They had a hot tub and a bar also, which is great for grabbing a drink poolside. The view of the harbor is nice and you have...More

    Thank Erin H
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 24 May 2016

    I would like to apologize for not meeting your expectations during your recent stay. Service and hospitality is of vital importance to us, so it is very disappointing to learn that you were not completely satisfied with your accommodations. We appreciate your business and hope...More

    Reviewed 22 May 2016

    Our room was beautiful. Granted the view from our room wasn't pretty. The area was a little run down. But the hotel made you feel that you was in a classy area. The staff was amazing and so helpful. The breakfast buffet was fabulous and...More

    Thank Debbie P
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 24 May 2016

    Thank you for taking the time to share about your recent stay Debbie. I was pleased to learn that you enjoyed the room you were accommodated in and the culinary options we have to offer. We hope you will be able to visit us again...More

    Reviewed 22 May 2016

    I was in town for a meeting at the Convention Center, which is just across the street from the Sheraton. The hotel was fine - a little bit tired but I've been in much worse Sheratons than this one. What really sealed the deal for...More

    Thank MartyBeingMarty
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 24 May 2016

    I was very pleased to learn how our associates ensured that you were well taken cared of during your recent stay Marty. It is extremely important to us that our guest receive the highest level of service during their time with us. Thank you for...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Casino and Gambling
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$ 235 - US$ 411 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in San Juan
    • #5 Luxury Hotel in San Juan
    • #8 Family Hotel in San Juan
    • #9 Business Hotel in San Juan
    • #11 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 503
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, getaroom.com, TripOnline SA, Orbitz, Hotwire, HotelsforEveryone, HotelQuickly, Cancelon and Evoline ltd so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Puerto Rico Hotel And Casino ,
    • Sheraton Puerto Rico Hotel San Juan
    Add Photo Photos
    Traveller (847)
    Room & Suite (435)
    Pool & Beach (119)
    Dining (59)
    Hotel & Grounds (561)
    Bathroom (38)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
    Nearby
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    San Juan Marriott Resort & Stellaris Casino
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    Ask a question
    Questions & Answers
    ojaiquilter
    26 September 2017|
    Answer
    Response from papermomo | Reviewed this property |
    Best to contact the property
    0
    Votes
    Paul464
    24 September 2017|
    Answer
    Response from Suzanne D | Reviewed this property |
    Unfortunately, I do not know...
    0
    Votes
    Paul464
    21 September 2017|
    AnswerShow all 5 answers
    Response from JosueVazquez | Reviewed this property |
    Sheraton hotel is fully operational right now. Most of the areas are cleaned, still some areas have trees and garbage. At this moment some parts of the metropolitan area are still without power. Getting back to normal will... More
    0
    Votes
    Room Tips
    "Odd numbers face the pool bay area, Even face the city."
    Read review
    "Higher floors provide better views"
    Read review
    "Room on the sixth floor was nice and quiet."
    Read review
    "Always ask for pool view, it'll worth it"
    Read review
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