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Sheraton Puerto Rico Hotel & Casino

2,368 reviews
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Traveller (847)
Room & Suite (481)
Pool & Beach (124)
Overview
  • Excellent49%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“convention center”(345 reviews)
“infinity pool”(154 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sheraton Puerto Rico Hotel & Casino
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,368)Write a Review
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511 - 515 of 2,042 reviews
Reviewed 15 September 2016

This is Hotel is an overall ok, but sometimes employees need to understands peoples needs. for some activities we have to place boxes and big stuff. some employees tell us an its ok but suddenly another said no and use some aggressive attitude. I will...More

Thank Felix V
Reviewed 15 September 2016

Great hotel, localization, staff, rooms. The only problem is the hotel has not access to any beach, but the pool is incredible. If you have a event on convention center, is perfect becouse you can go walking, and in 5 minutes by taxi you reach...More

Review collected in partnership with this hotel
Thank marcelluiz
Reviewed 15 September 2016

All was excellent. Service, food, cleaning areas. But my credit point dont exist in my account the spg 🤔🤔 The service for the room was very good. The personal in general work in team. Only my credit for my account 🙄

Review collected in partnership with this hotel
Thank alicheamv
Reviewed 14 September 2016

Sheraton brand guarantee the quality of service. But what I like here is the bar, the pool, and the concert in the casino on Sunday of the local band. People come to dance and drink, it was so much fun.

1  Thank May L
A TripAdvisor Member
2
Reviewed 14 September 2016

From the moment that I call to make the reservation Mr. Salvador Colon and Mr.Miguel Matos did all in there hands to make our stay a very pleasant one. At the moment of our check in Mr. Juan Otero help us all the way to...More

Review collected in partnership with this hotel
Thank A TripAdvisor Member
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 263 - US$ 431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#4 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 263 - US$ 431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#4 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (847)
Room & Suite (481)
Pool & Beach (124)
Dining (57)
Amenities (76)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
ojaiquilter
26 September 2017|
Answer
Response from Ron P | Reviewed this property |
Best to contact the property
0
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Paul464
24 September 2017|
Answer
Response from Suzanne D | Reviewed this property |
Unfortunately, I do not know...
0
Votes
Paul464
21 September 2017|
AnswerShow all 11 answers
Response from ruizespada | Reviewed this property |
The hotel, as well as the airport, are fully operational. Sorry for the delay.
0
Votes
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12345625
Room Tips
"Very beautiful view of the city and the bay."
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"Eas included in the package"
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"Old San Juan is best view."
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"Harbour views, which overlook the pool, are our favourite."
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