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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,040 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,752: English reviews
Reviewed 13 November 2015 via mobile

We arrived at this hotel an it was clean and welcoming, from the time the bellman opened the cab to the front desk staff. We arrived early and was expecting to wait for a room but they had one ready with a great balcony overlooking the pool. The only down side to our 4 night stay was the lack of...

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Helpful?
1Thank Kevin P
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Kevin P, We are very much glad we were able to provide with a clean and welcoming hotel and assign you with a room with balcony with great views. It's exciting to know our f&b venues staff was able to provide an outstanding service. I am sorry to hear that service at the pool deck was not as expected...

Welling, Kent
Reviewed 11 November 2015

stayed in a suite brilliant room loads of space .very clean .great view overlooking the infinity pool and ships in port. pool area was a sun trap great place to chill before the cruise.24 h0ur casino open to all

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Helpful?
Thank JohnTinaXX
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear JohnTinaXX, We thank you for sharing regarding your recent stay with us. It's amazing to know that we were your option pre-cruise. I hope you enjoyed your cruise as much you did while staying with us. We look forward to your return for a longer stay. Best regards, Sam Basu General Manager

Connecticut
Reviewed 10 November 2015

Welcoming staff and lobby. The hotel location is a little bit far from everything but if you have a rental car it is not a big deal (You can park on the street, if you find a spot or pay for the parking $$). Also you can take a cab very easily. Transporation returning to the hotel should be coordinated...

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Helpful?
Thank MarYelSol
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear MarYelSol, Thank you for taking the time to comment on your recent stay with us. We are delighted that you enjoyed our hotel and the amenities we offer. It's exciting to know that you chose our hotel to relax and we were able to make it so. If you're ever back to San Juan, we hope to see you...

Washington DC, District of Columbia
Reviewed 10 November 2015

The four- star rating is a stretch for this property. We did not get the expected level of service at check-in due to " confusion" and the hotel being very busy with convention attendees. ( we were not there for a convention ) The most consistent good service was provided by the five- star bar staff at the District Bar!...

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Helpful?
Thank Cynthia v
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Cynthia v, Thanks for sharing the pros and cons of your stay. We appreciate guest feedback and are happy you enjoyed your time at The District Lobby Bar. We're proud of our associates and we'll make sure Victor and Francisco's manager is aware of your recognition. I apologize for the inconvenience at check-in. I do hope you will consider...

Reviewed 8 November 2015 via mobile

My mom, best friend and I stayed at the Sheraton the night before leaving on a cruise. We were extremely impressed with the level of customer service that we experienced from the bellmen to the front desk to the amazing breakfast buffet. The hotel was clean and customer service focused. I travel extensively for work and did not have high...

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Helpful?
Thank Kelly K
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Kelly K, Thank you for your review. We're excited to know that we were able to exceed your expectations with our customer service and overall experience. Your recognition to Victor and Guillermo is much appreciated and we'll make sure their manager is aware of it. We hope to welcome you back for a longer stay. Best regards, Sam Basu...

Terrebonne, Canada
Reviewed 6 November 2015

We stayed two nights at this Hotel and it was a great experience. We chose the Club Package which includes breakfast in the morning, a 5-7 in the evening (there was so much to eat that if was enough for our dinner), and also little snacks and softdrinks throughout the day. Many thanks to the people who are responsible for...

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Helpful?
Thank southguy
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear southguy, Thank you for your very thoughtful and positive review about your post-cruise stay at our hotel. Your comments capture the very essence of our existence. We try very hard to provide the on-property amenities expected by visitors to a full service hotel such as ours. I am very pleased you enjoyed so much our Club Lounge and the...

Coral Springs, Florida
Reviewed 6 November 2015

It's a very good location for a tourist. You are in the middle area for shopping and entertainment, and you are on the ocean. The landscaping is very tropical, the hotel decor is very plush. The casino, restaurants, the bars, the spa, the shops are all top shelf. The staff is knowledgeable, the rooms are large and comfortable.

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Helpful?
Thank 387indy
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear 387indy, Thank you for reviewing our hotel following the great experience you had with us. We all try our very best to create a total, renewing environment for our guests. All of us will look forward to a time when we may welcome you back again for another stay. Best regards, Sam Basu General Manager

Orangeville Ontario
Reviewed 4 November 2015

This hotel is well situated for people taking a cruise out of San Juan Pan American Pier. Hotel is very clean. We stayed in the Club level room and it is well worth the extra money, the evening reception is very good with a n amazing selection of food and drinks. The included breakfast was also very good. A special...

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Helpful?
1Thank katrionab
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear katrionab, We are thrilled to hear how much you enjoyed your stay at our hotel and the convenience of being at a Club Level room. Thanks for recognizing Agmel, we'll make sure his manager is aware of it. It would be an absolute pleasure to welcome you back to the resort. I hope you enjoyed your cruise as much...

Chicago, Illinois
Reviewed 3 November 2015 via mobile

I can't say enough good things about our stay. The property is not in the most exciting neighborhood, but everything else about it made up for this. The staff is the best; Wilma in In-Room Dining, Katherine at the coffee shop, Karinna at reception, and Guillermo the valet stand out in particular as providing exceptional service, but everyone we encountered...

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Helpful?
Thank Jess M
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Jess M, We are so pleased that you had an enjoyable stay and that our staff was able to connect with you in so many ways. Our associates are always eager to assist our guests and they make sure to provide a genuine care. Your recognition to Wilma, Katherine, Karinna and Guillermo is much appreciated and we'll make sure...

Anoka, Minnesota
Reviewed 2 November 2015

Had to overnight in Puerto Rico and this Sheraton provided a great base. The rooms were nice, the staff was very friendly and accommodating. We were able to jump in a cab to Old San Juan for the evening and we could have gone the other direction to the Condado. Ate breakfast in the restaurant and it was ok.

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Helpful?
Thank fil1luv
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear fil1luv, Thank you for taking the time to comment on your recent stay with us. We are delighted to know that you enjoyed your stay. We hope that the service provided and the entire experience will keep you coming back. Best regards, Sam Basu General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 11,060 - ₹ 21,204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
49 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the elevators near the pool.”
 of 5 bubbles 2919George_S, 27 Mar 2017 | Read review
“Rooms with access to the club lounge are worth the upgrade price because there aren't many food options in walking distance of the hotel.”
 of 5 bubbles davidgarrettiii, 26 Mar 2017 | Read review
“Add a minibar to the room.”
 of 5 bubbles michaelhwolf, 24 Mar 2017 | Read review
“Ask for rooms on convention center or water side.”
 of 5 bubbles dchefMontreal, 20 Mar 2017 | Read review
“Rooms on the 4th floor can open up right to the pool”
 of 5 bubbles fricknfrack85, 13 Mar 2017 | Read review
5 of 5