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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,983 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,698: English reviews
Calgary, Canada
Reviewed 24 October 2015 via mobile

Following a week on a cruise, we wanted a hotel that was close to the pier and the airport. The great news is that it fits both verty well, and is simply a beautiful hotel on top of that. we relaxed at the pool and enjoyed the nicely appointed room. Service is top notch as well! an excellent hotel.

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Helpful?
2Thank Ryan J
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Ryan J, Thank you for choosing us as your post-cruise hotel. It is great to get off the cruise and continue on the vacation mode while staying in a hotel that will treat you as deserved. Our amenities, service and professionalism will make you wanting to return. We look forward to welcome for another Outstanding stay! Thanks for sharing....

Reviewed 19 October 2015 via mobile

From the time we walked in on October 15,2015 everyone was great. Salvatore front desk to the housekeeping service. I appreciate the gift for our anniversary. The restaurant there called choices amazing the staff (leandro, wilma), the food, the service. That damn skirt steak was the best ever.. I would love to especially thank Gabriel Valdés..(server).he took great care of...

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Helpful?
1Thank Sunshine E
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Sunshine E, We are extremely excited about your review. Your words describe to perfection our true commitment to our guests and visitors. Hospitality is the industry where we work and are proud to serve others. Our associates show their respect to their jobs by giving the 200% of themselves. Your recognition to Salvador, Leandro, WIlma, Gabriel Valdes and the...

Reviewed 14 October 2015

After a stay at a hotel on the Condado, we were pleasantly surprised by our experience at the Sheraton. This hotel is ideal if you are sailing out of the Pan American terminal with Celebrity or Royal Caribbean. There is a beautiful infinity pool with views of the air strip, port and Old San Juan. It's a short taxi ride...

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Helpful?
3Thank Lindsay O
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Lindsay O, Thank you for your excellent ratings and review of our hotel and staff on your most recent visit to San Juan. We are happy to hear how much you appreciate our staff genuine care for your and your family and they way we were able to accommodate you before and during your stay. We look forward to...

Belmont, Massachusetts
Reviewed 14 October 2015 via mobile

Hotel was beautiful. Lara at check in made our check in hassle free. She was very attentive and helpful beyond her call of duty! She upgraded us to a room with large balcony over looking pool area. Our room was large and so pretty. The Sheraton beds are amazing. The next morning we were checking out the coffee shop and...

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Helpful?
Thank alifrombos
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear alifrombos, We are excited to read your review and the wonderful comments. At Sheraton we want our guests to feel relaxed and enjoy every moment of their stay. It's great to know the way our associates connected with you and simplified your stay by providing interactive service. Your recognition to the associates that made the difference is much appreciated...

Reviewed 14 October 2015

Room was good, however the location was terrible. Nothing within walking distance. The only restaurant was in the hotel and a Mexican restaurant. The hotel restaurant was little prices, but the food good.

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Helpful?
2Thank Gilda G
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Gilda G, Thank you for your review. We appreciate the time to share regarding your recent Sheraton experience. Our f&b offers are Choices Restaurant, Pool Bar & Grill, District Lobby Lounge, The Cafe, In-Room Service and M Lounge in Casino Metro. We also have on premises Texas de Brazil - a Brazilian Steakhouse and nearby there's FIcus Mexican Restaurant....

Reviewed 12 October 2015 via mobile

Great hotel. Spacious room, very clean, comfy bed, nice view. Very friendly and attentive staff. Sushi bar at the lobby was great. Had dinner in restaurant, delicious food. It was a Saturday night and they had live music at the lobby and we had a blast dancing! Thanks to Samuel,sushi bar, Mark and Leandro,Choices,for all the attentions. Rodriguez y Leandro(Choices)...

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Helpful?
Thank J G
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear J G, We are absolutely thrilled to hear how much you enjoyed your stay at our hotel and the entire Sheraton experience. Our associates are always eager to provide an exceptional service. Your recognition to Samuel, Mark, and Leandro is much appreciate and we'll make sure their managers are aware of it. We all look forward to welcome you...

Dubai, United Arab Emirates
Reviewed 10 October 2015

We elected to stay here, since it's right in the city center and close to the cruise terminal. Exploring the city by foot is easy and the staff is quite helpful to assist your needs. The hotel is old has the standard Sheraton amenities. We had a room near the ice machine....so it was a bit noisy at times. If...

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Helpful?
Thank Holger G
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Holger G, Thank you for sharing your review with regards your Sheraton stay. We are excited to know that your stay at our sister property, Sheraton Old San Juan Hotel was a great location for you. We hope to have the opportunity to welcome you at the Sheraton Puerto Rico Hotel & Casino. Best regards, Sam Basu General Manager

Reviewed 8 October 2015 via mobile

We loved this hotel! Check in was easy, attendents were great, and the dinner in the resteraunt was fantastic! They upgraded us to a balcony room and the beds were very comfy. The location is close to the pier and also Old San Juan. We will definetely stay here again!

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Helpful?
Thank Bugger7782
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Bugger7782, Thank you so much for your review! It is great to know our guests' experiences and the way we connected with you. We are definitely looking forward to welcome you in the future. Best regards, Sam Basu General Manager

Reviewed 1 October 2015 via mobile

The beds have sink holes. Really uncomfortable. Lady who did our check in was not friendly at all. She was like a police officer telling us we can't check in early. Only to let us check in early. Terrible. The bell boys were super friendly. Very expensive parking if you have a car. The restaurant was super expensive, 40$ for...

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Helpful?
Thank Livelaughlovebeach
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Livelaughlovebeach, We truly appreciate your time to share your recent Sheraton experience. We are sorry to hear all the inconveniences you went through during your stay. I must inform you that this is not the norm and I apologize for it. I hope this experience will not keep you from coming back as we take your suggestions and comments...

Puerto Rico
Reviewed 29 September 2015

Just stayed for one night and even by chance, and what an amazing night. Hotel is excellent. Ambience very nice and quiet. The front desk staff was very courteous and when an issue happened about my room during check in, they fixed it right in the spot. If you say here, you HAVE to try the pool at nighttime, the...

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Helpful?
2Thank Yomi_Perdomo
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Yomi_Perdomo, What a great review! Your Sheraton experience re-validates our commitment to keep providing the best service to guarantee an effortless stay. We are thrilled to know about your amazing night and can't wait for your amazing longer stay. Best regards, Sam Basu General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Puerto Rican, American
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin, American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 12,413 - ₹ 24,423 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#4 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
43 questions
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New York
over a year ago
Burlington, Vermont
San Mateo, California
over a year ago

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Email the concierge before your stay to get a better gist of everything that is available excursion wise.”
 of 5 bubbles jonathanpayami, 20 Feb 2017 | Read review
“An excellent breakfast is available with certain room categories. It is well worth the small extra price.”
 of 5 bubbles tom46528, 16 Feb 2017 | Read review
“Ask for quieter area away from high traffic areas.”
 of 5 bubbles Globetrotter13131, 30 Jan 2017 | Read review
“If you can stay on the top floors are the best. ”
 of 5 bubbles Ocp69, 24 Jan 2017 | Read review
“Good views,close to many things nice and quiet and you can not use the elevators with out a room key.so felt very safe.no worries.”
 of 5 bubbles kevb782, 7 Jan 2017 | Read review
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