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Sheraton Puerto Rico Hotel & Casino

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#10 of 46 Hotels in San Juan
Certificate of Excellence
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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,867 Reviews from our TripAdvisor Community

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Showing 1,602: English reviews
Glen Allen, Virginia
Level Contributor
129 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 2 days ago NEW

This was my first visit to the island. the hotel is attached to the convention center. If you are there for an event then it is perfect in as much as you never have to leave the hotel complex. But, if you are interested in either the history of the city (Old City) or the Caribbean coast (Condado) then this... More 

Helpful?
Thank mrosen94
Lanham, Maryland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW

The hotel s fantastic. I must make special mention of the front desk attendants who are very amicable and knowledgeable of the services offered and procedures to follow. My week long business trip was made pleasant by the convenience of having everything I needed within the hotel. The restaurants were quite pricey, however, you can expect to spend a bit... More 

Helpful?
Thank Yuraniz R
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW via mobile

This month visit the hotel in Convention activities, the conference area is very good and the saloons are in good conditions, the hotel room is confortable and in good condition, the food is fair, the best part of this hotel is the localization is close to Old San Juan and Condado also is close the Muñoz Rivera park

Helpful?
Thank ROSA I R
Puerto Rico, Caribbean
Level Contributor
127 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

The Sheraton Hotel and Casico is in a great location. Next to the area are really good places to grab something to eat. The casino of the place is really nice and you will have fun there. Maybe a disadvantage yo the Sheraton is that to move around you must take a taxi.

Helpful?
Thank Galloza89
Albuquerque, New Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

It's all about your expectations, the staff was great, the hotel was ok. The room was clean but had a musty odor, the door lock malfunctioned, shower had hot water, the AC was great. The restaurant service was excellent, the food was tasty. I only stayed for one night and this hotel was far better than the other places I... More 

Review collected in partnership with this hotel

Helpful?
Thank Gary D
Tampa, Florida
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

I stayed one night here as a solo traveler. I largely stayed here because of the TripAdvisor reviews, which were better than the other Sheraton in San Juan. However, I would definitely rate the Sheraton in Old Juan much better than this one. This location has a casino, which was small but ok. Not a big deal, but like all... More 

Helpful?
Thank jpmthumb42
Bayamon, Puerto Rico
1 review
Reviewed 1 week ago

This is an excellent hotel. I stayed there for a weekend because I had an activity in the Convention Center and it was very nice. The service, facilities, quality of food, cleanness, the view, the location, everything was super and i recommend it to anyone.

Review collected in partnership with this hotel

Helpful?
Thank nanypr18
Kingston Parish, Jamaica
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

The gym in this hotel has an awesome view out to a Boulevard so being on the stationary bike is so much more interesting. The rooftop infinity pool also has a spectacular view and in fact there are panoramic views from almost every angle of the hotel that allows a view. I was in a suite but the kitchen had... More 

Helpful?
Thank Mel C
Phoenix, Arizona
1 review
Reviewed 2 weeks ago

Great property, not that much to see and do after the forts, Old San Juan and the Rain Forest. Two days would have been enough. Luckily with the great facilities at the Sheraton, I spent most of my time relaxing by the pool and enjoying my spectacular patio. The front desk staff was great.

Review collected in partnership with this hotel

Helpful?
Thank Thomas C
Bayamon, Puerto Rico
1 review
Reviewed 2 weeks ago

The personal was great. The food very rich. The room excellent ubication because is in the CENTRAL and you enjoy the beautiful view to the BAY of San Juan. The room was ready when arrive and the room service attempting all the time

Review collected in partnership with this hotel

Helpful?
Thank jesmariesilva

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean, Puerto Rican
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Latin, American, Brazilian, Spanish
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: ₹ 14,114 - ₹ 26,319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Media 8, Inc., Orbitz, Travelocity, Booking.com, Hotels.com and Jetsetter so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#4 Spa Hotel in San Juan
#7 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
40 questions
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New York
10 months ago
Burlington, Vermont
San Mateo, California
over a year ago

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to be in the upper floors, the view is wonderful when facing the bay area.”
 of 5 bubbles yuranizr, 30 Nov 2016 | Read review
“Turn on the AC to about 68*, the five star rating system can be downgraded for most hotels on the island.”
 of 5 bubbles Z5067JSgaryd, 26 Nov 2016 | Read review
“stay at the other Sheraton in Old San Juan”
 of 5 bubbles jpmthumb42, 23 Nov 2016 | Read review
“Try to ask for room 460!!”
 of 5 bubbles Rhadepr, 21 Nov 2016 | Read review
“Fix the sliding window. Very difficult to latch.1102 room number.”
 of 5 bubbles G3765UUalexanderm, 21 Nov 2016 | Read review
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