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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#3 of 60 hotels in San Juan
Location
Cleanliness
Service
Value
Travellers' Choice
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Kids stay free
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Nightclub / DJ
Children's television networks
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Manicure
Massage
Pedicure
Salon
Rooftop terrace
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Sun deck
ATM on site
Doorperson
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Bay View
Languages Spoken
English
Location
73Somewhat walkable
Grade: 73 out of 100
10Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
3726Reviews114Q+A100Room tips
Reviews
Traveller rating
- 2,185
- 971
- 336
- 115
- 121
Time of year
Traveller type
Language
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Popular mentions
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Most Recent
Wonderful Experience As Always! We're Glad to Speak with Michaela Again We Met Her last year at this Time Very Impressive Young Woman! Franshesica And Marbin Are Great ! Friendly and Interactive! Sheraton Personel Never Disappoint Thank You We'll be Back to Visit Patricia And Maria
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Hi , from the moment we checked in on 9th Aug to the moment we checked out on the 19th all the staff made us feel special . At the bar I must give a special mention to Javier . He was very attentive to everyone , remembered what everyone was drinking and nothing was ever to much trouble for him. Another mention was to Valeria who would wait on people sitting away from the bar . She also always had a smile on her face , wry attentive and nothing was ever too much trouble for her . Javier and Valeria would always mention places to visit in Puerto Rico and where like a local tourist guide. I cannot thank both of them enough for making us feel so welcome and both are a credit to the Sheraton organisation Regards Ian
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
We spent 9 days at the Sheraton Hotel in mid-January, 2023. What a great escape from the Minnesota weather! .All of the staff we dealt with were excellent -the porters, front desk, Choice Restaurant, lobby bar, shuttle drivers,and pool bar area. They were everything you could ask for on vacation - very friendly, professional and helpful in all respects. Dagie and Marbin at the pool bar and restaurant treated us like old friends! The hotel provided a free shuttle to Old San Juan and to Escambron Beach which was an appreciated extra since we didn't want to rent or drive a car. The location next to Distrito T Mobile was great since it gave us easy access to many additional restaurants and entertainment. In short, we loved it and recommend it highly!
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Date of stay: January 2023
Rooms
Location
Service
Room Tip: Get a deluxe room since they have a balconey and request ocean view to see the marina and cruise...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great service throughout from check-in with Genesis, to the Bonvoy Elite Club with Gabriela and all the folks at Metropole and the cafe. I tried the mafongo at their recommendation, and it was delicious. I will return to this hotel.
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Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I booked a stay here as a Christmas gift for my husband. Back in December when I booked the hotel, I added a note that we needed 2 cribs (one for our son who is 4 months old and another for our foster daughter who is 8 months old). I called to follow up and the person I spoke with told me that we needed to switch to a king room to fit both cribs. I said “ok” and she said she’d add it to the notes. I called back again to make sure it was ok, and they confirmed it was in the notes. When I checked in, I told the staff member. I said I didn’t mind staying in a double room if both cribs fit and she said she thought it would be fine. The room itself was great but the cribs weren’t there. I kept calling and asking. About an hour and a half after we checked in, they dropped off 1 crib. I called guest services 3 more times to request the 2nd crib and I spoke with housekeeping. Then 3 hours after check in when I called a 4th time the staff member told me that none of the rooms at the hotel can have 2 cribs because of fire code. I completely respect the hotel following safety codes but I’m very upset that it took over 6 exchanges with staff before we found this out and that we weren’t told before we checked in. We would have switched to a hotel that could fit our family. Earlier in our trip we stayed at El Convento, where I also requested 2 cribs. The cribs were brought to the room right away. It’s just a major disappointment that we have to have our baby sleep in a bed with us, which isn’t at all safe, because no one could tell us about this rule until 3 hours after check in. If it weren’t for this issue, I’d give the hotel 5 stars. It is a very nice property with great amenities. It’s just really frustrating that this happened and I expect more from a luxury property.…
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: If you have twin babies or two little kids, book at El Convento.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Hotel & Casino
Responded 3 days ago
Dear 418colleenc Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Hector Picorelli Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this location twice in the last six weeks. The staff at the District Lounge and Sushi Bar is by far the best! Hira, Natalia, Javier, Eric, Bryant, Abdel, and Sylvamarie have made this second trip outstanding! Hira and Natalia are the friendliest, most caring servers in the business. Javier makes the best drinks in the Bldg! I highly recommend visiting the team. Oh and the sushi is the best!! I cannot say enough about how great this team is! We spend a lot of the day in meetings, and to come down and interact with pleasant people is really helpful! This crew is the best!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
In my vacation from January 25 to 27 2023. I would like to thank Bianca Beaz for excellent attention and service in the pool area at Sheraton Puerto Rico hotel & casino in San Juan. She is very friendly. She made us feel special. This hotel is excellent and is very beautiful. It has a beautiful scenery. Will go again.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Great hotel. Best pool bar/cafe ever. Latin tacos were amazing. Bianca couldn’t have been more friendly or professional. Fun live music. Nice little extras like grab n go with specialty coffees. Great experience overall!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This hotel had some of the most delicious and affordable food ate during our time in PR. The Pool Bar is a must - the atmosphere is so much fun, and the service is phenomenal. We had three different servers; Bianca, Gabriel and Jesus. All three were so much fun and made our trip so enjoyable.
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Date of stay: January 2023Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Dagie and francheska were the BEST! They did a wonderful job and were very personable. They made sure we had everything we need. Thank you for making our trip so wonderful! Thank you for taking care of us!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
PRICE RANGE
$312 - $434 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton puerto rico hotel and casino, sheraton puerto rico hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
503
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Claim Your ListingSHERATON PUERTO RICO HOTEL & CASINO (San Juan) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Sheraton Puerto Rico Hotel & Casino
Which popular attractions are close to Sheraton Puerto Rico Hotel & Casino?
Nearby attractions include DISTRITO T-Mobile (0.2 km) and Casino Metro (0.1 km).
What are some of the property amenities at Sheraton Puerto Rico Hotel & Casino?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sheraton Puerto Rico Hotel & Casino?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton Puerto Rico Hotel & Casino?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Puerto Rico Hotel & Casino?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Puerto Rico Hotel & Casino?
Conveniently located restaurants include Choices Restaurant, Texas de Brazil, and Metropol Restaurant & Bar.
Are there opportunities to exercise at Sheraton Puerto Rico Hotel & Casino?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are pets allowed at Sheraton Puerto Rico Hotel & Casino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Puerto Rico Hotel & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Puerto Rico Hotel & Casino?
Many travellers enjoy visiting Old San Juan (3.1 km), San Juan National Historic Site (3.1 km), and Castillo San Felipe del Morro (4.0 km).
Does Sheraton Puerto Rico Hotel & Casino have any great views?
Yes, guests often enjoy the harbour view available here.