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    AC Hotel by Marriott San Juan Condado

    1369 Ashford Avenue, San Juan 00907, Puerto Rico
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    1/10/2017 2/10/2017
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    US$ 163
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    Traveller (146)
    Room & Suite (55)
    Pool & Beach (23)
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    Overview
    • Excellent72%
    • Very good16%
    • Average6%
    • Poor2%
    • Terrible4%
    Travellers talk about
    Free Wifi
    Parking
    Breakfast Available
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Family Rooms
    Bar/Lounge
    Fitness centre
    Wheelchair Access
    Business Centre
    Laundry Service
    Rooftop Terrace
    Housekeeping
    4.0 Star Hotel
    All hotel details
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    Caribe Hilton San Juan
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Reviews (74)
    Traveller rating
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    1 - 5 of 67 reviews

    Reviewed yesterday via mobile

    I ended up at AC by Marriot after staying at Westin on St John during Irma. This hotel was great and the staff and management were great. They took great care of us and was sensitive to our needs after such a horrific ordeal. The...More

    Thank VJenkins49
    Reviewed 5 days ago

    I stayed at this hotel 5 nights. I was looking forward to this trip and to stay at the hotel due to the reviews they had, but since the moment I arrived it has been nothing but a disappointment. I arrived by taxi and there...More

    2  Thank Valenaa
    Response from Reynaldo F, General Manager at AC Hotel by Marriott San Juan CondadoResponded 4 days ago

    We appreciate the feedback, Valena. It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're...More

    Reviewed 5 days ago

    It is nice to have a hotel suitable for business travel in the heart of the Condado. The AC was a good deal quieter than two other hotels I stayed at when in town for business previously. I suppose it helps that it is not...More

    Thank TheWillieB
    Response from Reynaldo F, General Manager at AC Hotel by Marriott San Juan CondadoResponded 4 days ago

    Thanks for sharing this review, Willie! We're thrilled your time with us was so outstanding! We endeavor to share a memorable experience with our guests. After all, your happiness is our top priority! We always strive to go above and beyond for our guests. We...More

    Reviewed 5 days ago

    Although Hurricane Irma interrupted our vacation, The service at the Hotel , The rooms , the staff we had contact with , the parking place staff , ALL were exceptional in their service.. I was amazed how all the staff had a contagious smile always....More

    Thank OdetteMarie
    Response from Reynaldo F, General Manager at AC Hotel by Marriott San Juan CondadoResponded 4 days ago

    Thanks for sharing the excellent review with us! We're so glad that you had an exceptional experience with us from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time...More

    Reviewed 1 week ago

    We were transported from St. Thomas to Puerto Rico in Cruze ship that was paid by Marriottt after hurricane Irma. I was very fortunate to be placed in AC Hotel just to find out that I made long life friend from the warm loving staff...More

    1  Thank Manal K
    Response from Reynaldo F, General Manager at AC Hotel by Marriott San Juan CondadoResponded 1 week ago

    Thanks for the amazing review, Manal! It's excellent your time with us was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting...More

    Caribe Hilton San Juan
    7,192 reviews
    #19 of 47 hotels in San Juan
     
    Olive Boutique Hotel
    838 reviews
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    Hotel El Convento
    2,762 reviews
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    San Juan Marriott Resort & Stellaris Casino
    6,484 reviews
    #10 of 47 hotels in San Juan
     
    About
    Amenities
    • Top amenities
    • Pool
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Hotel Amenities
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    Details
    • Price range
    • US$ 152 - US$ 319 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #11 Luxury Hotel in San Juan
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 233
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Orbitz, Priceline, Hotels.com and Ctrip TA so you can book your AC Hotel by Marriott San Juan Condado reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    Add Photo Photos
    Traveller (146)
    Room & Suite (55)
    Pool & Beach (23)
    Dining (17)
    Hotel & Grounds (105)
    Bathroom (7)
    Nearby
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    .95 km away
     
    Caribe Hilton San Juan
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    2.09 km away
     
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    .33 km away
     
    Hotel El Convento
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    5.50 km away
     
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    Nearby Attractions
    Casino del Mar at La Concha Resort
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    .59 km away
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    Ask a question
    Questions & Answers
    crosscreek7
    5 September 2017|
    AnswerShow all 10 answers
    Response from teespups | Reviewed this property |
    Hi! You can actually walk down the block to the CVS on the corner and take the bus. The stop is right outside of CVS, the cost is $1 and a straight ride to Old San Juan. My family took the bus the last time we were there and... More
    2
    Votes
    rodkey321
    19 June 2017|
    AnswerShow all 6 answers
    Response from unctompr | Reviewed this property |
    Yes, your AC key will give you access to the Marriott pool and beach facilities including towels and chairs. However, the San Juan Marriott is not across the street, it's about 3 blocks away. Also, the AC has a nice pool on... More
    2
    Votes
    LexiF28
    12 June 2017|
    Answer
    Response from robertroshell | Reviewed this property |
    It is included in the resort fee.
    1
    Vote
    Room Tips
    "room 803 has a partial ocean view, probably as good as any room in the hotel"
    Read review
    "My opinion is that the location was the best... it was during Hurricane Irma and you could not have better..."
    Read review
    "All rooms are fantastic. Comes with balconies"
    Read review
    "Loved the higher floors as each room as a private balcony and play Pandora overlooking San Juan."
    Read review
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