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1369 Ashford Avenue, San Juan 00907-1431 Puerto Rico
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (521)
Room & Suite (165)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 08/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel San Juan Condado
Updated 08/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
AC Hotel San Juan Condado is a hotel located in the heart of San Juan, conveniently situated near all of the city's desired destinations. The hotel's location makes it easy to explore nearby attractions in the city and beach like historical museums and colorful architecture. The hotel offers guests a variety of amenities, including an on-site business center, high-speed Wi-Fi, and a fitness center.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Bowling
Horseback riding
Tennis court
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Sofa
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish
Hotel links
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502Reviews57Q+A56Room tips
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Thierry Ote wrote a review 13 Sep
1 contribution
Have to wait more than 60 min for the check in. Just horrible customer service. Staff is looking completely overwhelmed. Lounge music is not enough to build an experience. We’re definitely asking for a compensation. Be careful with this hotel.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded 1 week ago
We appreciate the feedback, Thierry. It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with the check-in process as well as our front desk staff and our lounge music and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LWoolsey wrote a review Jun 2022
Galveston Island, Texas70 contributions43 helpful votes
Hotel's Favourite
Clean, comfortable, friendly staff plus a good number of dinning options within walking distance. One call to the desk and a taxi promptly arrived as requested. Nice rooftop pool/bar, secure elevators. Staff seemed calm no matter what the volume of guests. Will return when in San Juan.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded 15 Jun 2022
Thanks for the fantastic review! We're delighted you had such an amazing experience at AC Hotel San Juan Condado! It's excellent our team, cleanliness, and location could exceed your expectations. That's what we like to see! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sobreviviente wrote a review 2 Sep
Miami, Florida55 contributions11 helpful votes
Hotel used to be a Howard Johnson and once they change the name to Marriot , the rooms price were doubled. Too expensive!!!! No free parking, you paid $22.00/ day for the self parking, $ 27.00 if you use Valet parking.The room was a single with king bed - with a lumpy and and uneven matress! The gout on the bath tiles were filled with accumulated dirt. There was no view from the room ,apart from the buildings across the street. Summarizing, the hotel does not worth the money it cost. NOT RECOMENDED!!!!!!
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded 3 weeks ago
Thank you for sharing your feedback, Sobreviviente. We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future. We hope you'll give us another opportunity to provide you with the quality experience​ we pride ourselves in providing. Thank you again for taking the time to share your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Olivia S wrote a review Aug 2022
62 contributions9 helpful votes
What was supposed to be a relaxing weekend stay to disconnect turned into a nightmare of an experience. The rooms are average at best, water stains all over in the bathroom, no sink in the bathroom, you have to come out and wash your hands, very small pool area, and room views are mostly of their run down parking lot. I had already prepaid for my room, but upon checking i was charged the full price again. I was heading out for a beach day when I realized at the elevator I had left my bag with beach towels in the room, within minutes I was back at my room, but housekeeping had just entered. I politely said, I’m sorry, I just need to grab my bag, showed her my key and she immediately cornered me and forced me out of my own room, saying “this is not your room, no no this is not your room” with the broken English that she spoke. I politely said ma’am I literally just left here and she then looked me up and down and said “no this not your room”. She left the room and slammed the door behind her running to a phone as if I had intimidated her just with my presence. To paint the picture I am and African American woman. I immediately grew frustrated as if my travel companion had been the one to return to the room she surely would have allowed her to enter. This was blatant racism and I refused to stand for it. She called me over to the phone where the manager (woman) said, “you need to calm down you can’t access the room”. I said excuse me? This is a room I paid over $1000 for. How dare you say I can’t access my own room, Bc hat was supposed to be a relaxing weekend stay to disconnect turned into a nightmare of an experience. The rooms are average at best, water stains all over in the bathroom, no sink in the bathroom, you have to come out and wash your hands, views are mostly of their run down parking lot. I had already prepaid for my room, but upon checking i was charged the full price again. I was heading out for a beach day when I realized at the elevator I had left my bag with beach towels in the room, within minutes I was back at my room, but housekeeping had just entered. I politely said, I’m sorry, I just need to grab my bag, showed her my key and she immediately cornered me and forced me out of my own room, saying “this is not your room, no no this is not your room” with the broken English that she spoke. I politely said ma’am I literally just left here and she then looked me up and down and said “no this not your room”. She left the room and slammed the door behind her running to a phone as if I had intimidated her just with my presence. To paint the picture I am and African American woman. I immediately grew frustrated as if my travel companion had been the one to return to the room she surely would have allowed her to enter. This was blatant racism and I refused to stand for it. She called me over to the phone where the manager (woman) said, “you need to calm down you can’t access the room”. I said excuse me? This is a room I paid over $1000 for. How dare you say I can’t access my own room, just because I am African American and your housekeeper is racist and intimidated by my I am a world traveler and I have traveled to over 37 countries. I’ve never experienced anything like this and for this to be a top brand hotel - Marriott. I am in disbelief. I would encourage all travelers to avoid this place, but specifically African Americans.
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Date of stay: August 2022Trip type: Travelled with friends
Room Tip: Avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded 4 weeks ago
Dear oshatravel_photog, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. Providing warm and friendly service from our staff is one top priority for us. I will appreciate if you could share more details of your concerns by contacting me directly. Sincerely, Reynaldo Rey Fernandez General Manager AC Hotel San Juan Condado rfernandez@highgate.com (787) 410-1317
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marianne p wrote a review Aug 2022
1 contribution
The absolute most bizarre and unprofessional thing happened to us on our stay at the AC. My husband, myself, my 1yr old child, my sister and her two kids flew in on Saturday Aug 13th to stay at the AC in San Juan for a family vacation. On our last night of our stay. Our rooms keys were not functioning. I went to see front desk and I was told by the assistant manager Kristina Gomez, that we were locked out of our room because of a $27 charge from the pool bar. Prior to this incident, I checked in on Saturday using my very same credit card with NO issues. I proceed to pay the $27 charge with the VERY SAME credit card with NO issues. This was the only way that it seemed that I would get back into the room. Never in all my years of traveling, have this ever happened to me. We literally were put out of our room with a baby while all our stuff including my baby’s food, clothes, our passports and baby’s medication were in the room. Our check out is in the morning and just to think that a $27 charge could not wait for us to check out to pay it or a simple phone call to come down to the front desk to handle the issue. Not only did I book 2 rooms and fully paid for two rooms, I am a Bonvoy Elite member, have stayed at other Marriott properties with NO ISSUE. I come to Puerto Rico with my family and get treated like a thief, and a criminal instead of a paying customer like EVERYONE else. I wonder had i been another race if I would of gotten the same treatment. My family and I will not be returning to any AC hotels nor will I continue my memebership with Marriott. There were so many ways a $27 charge could have been handled while a guest is still staying at your facility. Locking them out if their room with no notice is an absolute disgrace.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded 17 Aug 2022
Thank you for sharing your review with us, J7455WZmariannep. We are very sorry to hear about your experience. At your earliest convenience, please contact Venus Andino, our Front Office Manager, at vandino@achotelsj.com to further discuss your concerns. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
P R wrote a review Jul 2022
1 contribution
Have to say, staying here as long as I have (over 50 days this year) the bar tenders and servers are excellent to say the least. Sarah Colon went over and above to ensure everyone is always taken care of as well as welcomed with a smile and with a gracious invitation as you arrive. Will be back sooner than later! Great drinks and tapas on the menu.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded 21 Jul 2022
Thank you for the outstanding review! We're delighted your experience at AC Hotel San Juan Condado was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sheara J wrote a review Jul 2022
Washington DC, District of Columbia10 contributions1 helpful vote
Overall review - 3 star experience. The value for the money is good if you catch a discount. The check-in process is easy and the front desk and bar staff are friendly (the rest not so much). The hotel does place a $25 incidental deposit per night upfront on your card. That part wasn’t mentioned on the online booking but we double checked in advance. The deposit is removed at checkout unless you charged things like room service, drinks, etc to the room. Special shout out to Carla, Sara and Francisco for being helpful and friendly during our stay! Sara’s bartending skills - AWESOME Now for the 3 star rating… The cleanliness of the room - dirt and stains on window curtains, moisture marks on walls and ceiling, peeling paint in bathroom, lack of refreshment after daily cleaning - constantly moist floor (not swept or mopped), lack of refilling items like tea, sugar, and water bottles. The room temperature was frigid! We tried to keep the AC off the entire stay but it kept auto switching back on, leaving it uncomfortably cold during our sleep or when it was storming outside. The phone didn’t work our entire stay, they did place a credit on our account for this issue.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: The beach area they have is shared with the Marriott hotel and is a small designated space.....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded 7 Jul 2022
Thank you for taking the time to share your feedback. While we're glad you appreciated our amazing team, we regret that your experience was anything less than perfect. We hold ourselves to a higher standard so we'll be sure to discuss your concerns with the appropriate members of our team so that we may improve moving forward. We look forward to hosting you again so we can share with you the high caliper experience our guests are accustomed to.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HVstilltravelling wrote a review Jun 2022
3 contributions
Good location, good for business but the small pool was overcrowded and there were insufficient pool towels. Beds were a good size but awkward bathroom with the basin outside the bathroom. Needed way more cleaning.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded 17 Jun 2022
We appreciate the feedback, HVstilltravelling. We're happy you had a pleasant stay with us despite our services and cleanliness not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward. We do hope to host you again soon for a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tymir H wrote a review Jun 2022
1 contribution1 helpful vote
As soon as I walked in I was greeted by a modern, clean lobby. It is a renovated hotel with lots of good amenities. The staff made sure to see that I get an early check in as I arrived from my flight hours early. I love my room, it is spacious and a modern layout. The pool is on the rooftop with great views and much seating. It comes with free water bottles in the gym as well as 2 when you check in. In addition, it is located on a strip with many shops and restaurants which are an easy walk away. Definitely would stay here again and look forward to more good things as my trip continues.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded 13 Jun 2022
Thanks for the lovely review, tymirs2022! We're thrilled to hear that you had a great stay at AC Hotel San Juan Condado! It's wonderful that you enjoyed the design and atmosphere of the hotel - that's what we like to hear! We're looking forward to your next stay with us for another amazing experience! Have a fantastic day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
StacyMae wrote a review Jun 2022
3 contributions2 helpful votes
Check in was very smooth, we arrived at noon and were given access to our king suite. The lobby was modern and the staff was friendly. We were given welcome vouchers that were good for two complimentary drinks in the pool bar. The room was clean, but had little storage for your clothing. We had a balcony that overlooked a street below and a Burger King lol. We could not hear any noise from the street below or outside of our room. The shower was large enough for two and the water got hot and stayed hot! There was a strong hair blowdryer and nice spa quality toiletries. The pool was quite small and had too many people in it for my taste but they were having fun. I sat in the chaise lounge chairs that were in the pool on the side. We were able to walk to restaurants with outdoor dining and live entertainment, shopping, and the casinos. One thing you should be aware of is that this is not an ocean front hotel. If you walk one block you will get to the ocean- however, there is a concrete sea wall with big rocks. You can not access the beach unless you walk four blocks down the main road. There is a friendly guy at the beach employed by the hotel to provide umbrellas and chairs but there were only six umbrellas. He said that the rest were broken. He advised us to come very early to get an umbrella. That was disappointing because the sun was so strong. So there you have it... a nice clean hotel with a pool and bar within walking distance of everything but realize that this is not a resort. I would stay there again if Marriott Stellaris Resort was out of my budget. It's a great value.
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Date of stay: May 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded 3 Jun 2022
Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our modern features, clean rooms, peaceful atmosphere, and efficient service, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$248 - $346 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
233
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Frequently Asked Questions about AC Hotel San Juan Condado
Which popular attractions are close to AC Hotel San Juan Condado?
Nearby attractions include Stellaris Casino (0.3 km), Stella Maris Roman Catholic Church (0.2 km), and Charme (0.04 km).
What are some of the property amenities at AC Hotel San Juan Condado?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at AC Hotel San Juan Condado?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel San Juan Condado?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at AC Hotel San Juan Condado?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to AC Hotel San Juan Condado?
Conveniently located restaurants include Cocina Abierta, Pinky's, and Ali Baba Restaurant.
Are there opportunities to exercise at AC Hotel San Juan Condado?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at AC Hotel San Juan Condado?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at AC Hotel San Juan Condado?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does AC Hotel San Juan Condado offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at AC Hotel San Juan Condado?
The staff speaks multiple languages, including English and Spanish.