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Luxury Bahia Principe Runaway Bay Don Pablo Collection

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1,650 Reviews from our TripAdvisor Community

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There are newer reviews for Luxury Bahia Principe Runaway Bay Don Pablo Collection
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Showing 1,513: English reviews
Courtice, Canada
Reviewed 2 weeks ago

We went to this resort to make the arrangements for our wedding next year. We found the staff and management to be very friendly and accommodating. It is a beautiful resort and we are excited to return with our friends and family. Special thanks to Shanae who worked so hard to make my surprise beach dinner from my fiancee a...

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Helpful?
Thank Cathie W
CassandraGen, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review

Dear Cathie, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can and we are very happy to know that you have chosen our hotel for your wedding celebration next year. We will convey your praises to all the team, especially the names you have mentioned. Thank...

Newcastle, United Kingdom
Reviewed 2 weeks ago

As a returning guest of Luxury Bahia Principe Mexico and Dominican Republic I feel that I can comment fairly on this hotel. This is my first visit to Jamaica so I decided to stay at the Luxury Bahia Principe Runaway Bay as we are used to the Luxury side of this chain. The decor in this hotel and rooms are...

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Helpful?
3Thank Ethers17
CassandraGen, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review

Dear Ethers, Thank you for choosing to spend your vacation at our resort and providing a review. We were glad to learn that you enjoyed your trip and your remarks about some aspects of your stay that you were satisfied with were very encouraging. We humbly regret that there were other aspects that you were disappointed with. These negative experiences...

Toronto, Canada
Reviewed 2 weeks ago

Trip was to be part of a destination wedding. Originally booked on the Grande (children's) side - called b/f leaving asking to upgrade to Luxury - was told could only be done upon arrival as it was dependent on room availability?? (odd as wouldn't hotels know what reservations are in their system for at least 2-3 weeks out, if not...

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Helpful?
1Thank Krijo9195
CassandraGen, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review

Dear guest, Thank you very much for sharing your review with us. We are truly concerned that your cons outweigh your pros and for that, we sincerely apologize for the inconvenience that you have experienced. Please note that your concerns will be forwarded to our management team for corrective actions to be taken. We sincerely hope that apart from those...

Toronto, Canada
Reviewed 2 weeks ago via mobile

Expected way more from this place. Save yourself the money and go to somewhere else.. I came here with two other adult ladies. Music is blasting all night until 12am... could not get them to turn it down!!!! We felt this was very wrong as we paid a lot for this vacation and frankly they didnt give a care.Many others...

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6Thank See A
CassandraGen, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience. We are very sorry to hear about your concerns detailed in your review and we regret that you were not satisfied with your overall stay. Please note, we will be forwarding your comments to the relevant departments involved to investigate the details of these matters mentioned...

Maidstone, United Kingdom
Reviewed 2 weeks ago via mobile

Staying here at moment.. lovely hotel, and lovely people. Front desk is absolutely useless. We complained 5 times over 4 hours that our room hadn't been cleaned and they promised to take care of it and didn't even bother. Staff in restaurants are brilliant. Front desk ate crap. Avoid the Asian restaurant as staff are slow and can't be bothered.

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2Thank FCF1970
CassandraGen, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review

Dear guest, Thanks for sharing your feedback and we are delighted to know that you thought our hotel and team were lovely. We are truly sorry about the issues mentioned, which we will be addressing with the Management team. Thank you for the heads up and we hope your perception has not been completely tarnished. Thank you for vacationing with...

Coldstream, United Kingdom
Reviewed 2 weeks ago

Adding this as I cant edit my previous review. But this an update. My previous posting was made and comments stand but since then we requested a private meeting with the senior management team. Did they meet with us - yes Did they listen - yes Did they take ownership - yes Did they resolve the issue - yes Did...

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Helpful?
3Thank KazJS66
CassandraGen, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review

Hello Kaz, We are very happy that we were able to resolve your concerns while you were still with us. Thank you for taking the time out to share your valued feedback with us and we hope to have the opportunity to welcome you back in the near future. Best regards, Cassandra Gentles

Harrisburg, Pennsylvania
Reviewed 2 weeks ago

Great facility! Clean and fun without being "bothered" with crazy pool activities. The only negative was trying to book specialty restaurants. They kept telling us no reservations were available, but we were persistent. When we did get to the restaurant, it was pretty empty! Not sure if their staff level was low due to the low season. There are three...

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Helpful?
Thank 67PatT
CassandraGen, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review

Dear guest, We appreciate your review on TripAdvisor. Thank you for choosing to vacation with us, we are pleased to know that you had an overall good time in our beautiful hotel. We do sincerely apologize for the hiccup experienced during your vacation and truly hope this hasn’t tarnished your perception of us. Thank you for giving us the opportunity...

Orlando
Reviewed 2 weeks ago via mobile

My husband and I just got back from a stay at Luxury Bahia. Hotel staff was very friendly and great! Food was not good at all and hotel lack entertainment. It was really difficult getting reservations for the formal sit down restaurants. Also I had emailed the hotel twice before we flew in (the day we got to the hotel...

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Helpful?
Thank 748patriceg
CassandraGen, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review

Hi Patrice, Thanks for taking the time to write a review. We are very sorry that you were disappointed in some areas of your stay, especially knowing that you were celebrating your 30th birthday. We always try to do our best to ensure all our guest are happy and satisfied during their stay and for that we sincerely apologize for...

Savannah, Georgia
Reviewed 2 weeks ago via mobile

We've really enjoyed our time at the resort- and just booked our next trip for just before Christmas. I still think the majority of the negative reviews are from people who just need to relax a bit. This is a huge resort and so sometimes when there are issues, it does take some time to remedy. Fortunately any issue we've...

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Helpful?
4Thank ErinLeeSavannah
CassandraGen, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review

Dear ErinLeeSavannah, We're glad that our service and what we had to offer exceeded your expectations so much that you already booked to return in December. We look forward to welcoming you back Home and thanks again for sharing your review of our hotel. Please do not hesitate to contact us for any assistance required. Best wishes, Cassandra Gentles

New York City, New York
Reviewed 2 weeks ago

Thank you for the wonderful vacation that we had first of all I want to Thank all the kitchen staff we always talk about everything else but we forgot all the hard work to is feed thousands of people everyday , specially I want to thank Chef Neftali for all his attention good attitude he was there all the time...

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3Thank robinsonelisa00
CassandraGen, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review

Dear valued guest, Thank you so much for staying with us at Luxury Bahia Principe Runaway Bay Don Pablo Collection and mentioning Chef Neftail who delivered such excellent service. We will definitely pass it on to the team and we look forward to seeing you again soon. Yours faithfully, Cassandra Gentles

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (additional charge) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 

Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Address: Salt Coopers, Runaway Bay, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Price Range: ₹ 15,002 - ₹ 42,088 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 4.5*
Number of rooms: 525
Reservation Options:
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 On the Beach Hotel in Runaway Bay
#3 Spa Hotel in Runaway Bay
#3 Top resorts Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
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Questions & Answers

Here's what travellers have asked, with answers from Luxury Bahia Principe Runaway Bay Don Pablo Collection staff and other travellers.
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Questions? Get answers from Luxury Bahia Principe Runaway Bay Don Pablo Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a room with sea views of some kind, the road is very noisy and some look over some baron land.”
 of 5 bubbles marksS6288VV, 5 Dec 2016 | Read review
“Verry Nice view , the food is verry good the hôtel is verry verry clean and the people are verry nice and give a good service.”
 of 5 bubbles desjarlaislebel, 5 Dec 2016 | Read review
“Most rooms have wonderful sea views just ask for one and choose either a higher floor or lower floor as our block had 7 floor levels.”
  • Fantastic lovely views from rooms
 of 5 bubbles cosybreaks, 5 Dec 2016 | Read review
“25 block the best”
  • 25726
  • 25726
  • 25726
 of 5 bubbles ChristosP82, 4 Dec 2016 | Read review
“Most rooms are ocean view.”
 of 5 bubbles marenko, 4 Dec 2016 | Read review
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