Royalton Negril, An Autograph Collection All-Inclusive Resort

Royalton Negril, An Autograph Collection All-Inclusive Resort

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Panorama of the Diamond Club Pool at the Royalton Negril
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Pool & Beach (1480)

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Avg. ₹48,636 /night, 2/13 - 2/14
₹68,178
per night
₹55,020
per night
₹41,862
per night

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About

#10 of 12 all-inclusives in Negril
4.4 of 5 bubbles
Location
4.2 of 5 bubbles
Rooms
3.7 of 5 bubbles
Value
4.2 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
4.3 of 5 bubbles
Sleep Quality

Looking for a place to stay in Negril? Then look no further than Royalton Negril, a luxury all-inclusive resort that brings the best of Negril to your doorstep.

Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free wifi offered by the all-inclusive resort.

Royalton Negril features room service and a concierge, to help make your stay more enjoyable. The property also boasts a pool and free breakfast. If you are driving to Royalton Negril, free parking is available.

Given the close proximity to Mary, Gate of Heaven Catholic Church (3.0 mi), guests of Royalton Negril can easily experience one of Negril's most popular landmarks.

If you are looking for a good seafood restaurant, you may want to check out Fireman's Lobster Pit, Office of Nature, or Sun Beach while staying at Royalton Negril.

Best of all, Royalton Negril makes it easy to experience some great Negril attractions like Negril Lighthouse, which is a popular lighthouse.

We’re sure you’ll enjoy your stay at Royalton Negril as you experience everything Negril has to offer.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Snorkelling
Babysitting
Parking
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Trendy
Luxury
Hotel links

Location

Norman Manley Blvd, Negril JMDWD14 Jamaica
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 40 out of 100
40
Sangster Intl Airport
48.5 km
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Detailed Reviews
Katrina L wrote a review Aug 2024
+1
5.0 of 5 bubbles
We visited Royalton in St Lucia last year as a couple and was recommended the Royalton in Negril so booked it for our family holiday this year with three children 8,11,15. We booked a one bed presidential suite swim up room. Arrival was lovely, greeted with a drink and taken to diamond club check in. Personally having visited the Royalton in St Lucia where I couldn’t have justified paying for diamond, I think I would have been disappointed in Negril if we hadn’t. Beach and pool are in a better location and pool was slightly quieter than main pool. Service throughout hotel was the best we’ve had in the Caribbean and we’ve visited a lot of the islands. Food was really good throughout. Always served drinks quickly and with a smile. Service was much better than St Lucia and staff a lot friendlier. We did tip at the bar in the evening as cocktails and service were good. Unlike the resort in St Lucia, where ‘constant tipping Americans, got served first, in Negril all nationalities were served quickly and well. Our butlers, Denato and Daron were amazing and couldn’t do enough for us. We only really used them for bits for the room and when struggling with reservations which they did so quickly. I think some guests use their butlers like slaves. We however were more than capable of putting towels on our own sunbeds without demanding the butlers to do it. Foam party was fun and evening entertainment was brilliant. Couple of downsides… the teppanyaki was rubbish, it was boiling hot, the fans just blew hot smelly food smoke in our faces, the chefs did no entertainment at all and we couldn’t wait to get out. The teppanyaki was really disappointing when comparing it to the St Lucia Royalton. Also the spa experience wasn’t great, it wasn’t bad but having done a lot of spas abroad they weren’t very attentive and it was just okay rather than amazing. I think because the prices are on par with London prices you expect what you pay for, being shown round and offered a drink after the massage etc would have been nice. The hotel could do with a little tlc in areas but nothing major that spoilt our holiday. All the staff were friendly, helpful and we loved our holiday. When booking a holiday you also need to compare the price to what you want, its a good 5star resort but there is a reason why some 5 star resorts in Jamaica are twice as much. If you want a stunning, absolute luxury 5 star hotel then pay twice as much and go to sandals etc. If you want a lovely luxury good 5 star resort with good service, entertainment and where you’re family will have fun and you won’t be disappointed then book the Royalton. We did not expect it to be the same as a 5 star resort in Maldives or Dubai as their standard is a lot higher and I think people need to consider it when booking and how much you pay. Yes it’s expensive to go to the Caribbean but 5 star resorts do vary according to the price. But we loved our holiday and will definitely be going back. Thank you Royalton Negril!
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Date of stay: August 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Main pool sunbeds get snapped up quickly but plenty on beach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Owner at Royalton Negril, An Autograph Collection All-Inclusive Resort
Responded 27 Aug 2024
Dear KatrinaLewis0112, Thank you for sharing your detailed and thoughtful review. We are thrilled to hear that you and your family had a memorable stay at Royalton Negril and that our service, food, and facilities met your expectations. It’s wonderful to know that you enjoyed the Diamond Club experience and found our beach, pool, and overall service to be among the best you've encountered in the Caribbean. We will share your kind words with Denato and Daron, who will be delighted to hear that they made a positive impact on your stay. We are sorry to hear about your experience at the teppanyaki restaurant and the spa. Your feedback is valuable, and we will certainly address these concerns to improve our offerings in these areas. We appreciate your understanding and perspective on the varying standards of 5-star resorts, and we’re glad that you found our resort to offer good value for the price. Thank you once again for choosing Royalton Negril for your family holiday. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Royalton Negril Management Team.
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Relax601107 wrote a review Aug 2024
+1
3.0 of 5 bubbles
So let me start at the beginning I was at Royalton Negril for 5days/4 nights.
Check in process was extremely long although I was told I would get a room in a 1 hour it took 3 hours, but I must say the room was beautiful we had the king swim up with jacuzzi tub in room. Only downfall the A/C stopped working twice. 1st time someone came quickly, 2nd time we were leaving the next morning and reported it to front desk.

Entertainment: the "Vibe Team" I give it 5/5 the DJ at the bar was amazing had everyone on their feet dancing and having a great time. Stage shows were good very nice Bob Marley Tribute.

Staff: I would say 85% of the staff was pretty nice some had a little attitude here and there.

Pool/Beach: Infinity pool and clean beach if you want a day bed or lounge chair be prepared to be outside by 6am to hold one otherwise forget about it. Poolside music was good, and they kept the guest entertained throughout the day.
and Finally ....... I

Food:
Food truck had assortment of burgers, fries and patties, Was tasty.
Pool Grill jerk chicken, jerk pork and corn was good,
Buffet certain items they ran out authentic Jamaican dishes, my suggestion always have always enough of the Jamaican authentic meals.
Restaurants: If you don’t download, the app and book early you will have difficulty with an availability.

The Restaurant Calypso was very, very disappointing this was supposed to be the authentic Jamaican restaurant and it was a horrible experience. We order curry goat with rice and peas, and I ordered the Jamaican Coconut Crusted Snapper. The curry goat came bottom of bow filled with oil. Not gravy Yes, I said oil. I have a seafood allergy to shellfish they ask that at every restaurant so why when I sked to have my food cooked separately, I was told everything is fried in the same oil and I couldn’t get the dish I wanted, I was told to pick a 2nd option. Why should I? What’s the sense of having someone with a seafood allergy eat in a restaurant if you could not cater to me. I was offered steam fish it had no taste was split in half with some white sauce and the plantain was hard and not sweet. We ended up leaving and didn’t not eat the food, left hungry because it was late.
I'm unable to review any of the other restaurants because we were unable to book any there was always going availability.

I would have given it a There4/5 but because of the issue with the food I'm giving it a 3/5.

Overall I enjoyed my stay but please work on this food issue a lot of people can get sick who have seafood allergies and you guys must cater to individuals like me.
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Date of stay: August 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Owner at Royalton Negril, An Autograph Collection All-Inclusive Resort
Responded 30 Aug 2024
Dear Relax601107, Thank you for taking the time to share your detailed review of your recent stay at Royalton Negril. We truly appreciate your feedback and are glad to hear that you enjoyed several aspects of your visit, while also acknowledging the areas where we need to improve. We sincerely apologize for the inconvenience you experienced during your check-in process. While we are pleased to hear that you ultimately enjoyed your beautiful swim-up room with the jacuzzi tub, we regret that the A/C issues interrupted your stay. We are reviewing our maintenance procedures to ensure that such problems are addressed more promptly in the future. It’s wonderful to know that you enjoyed the entertainment provided by our "Vibe Team" and the DJ. We will be sure to pass on your compliments to them and the team responsible for the Bob Marley Tribute show. We appreciate your feedback on our staff. While we are pleased that most of the team made a positive impression, we will address your comments about the attitude some staff members displayed to ensure a more consistent level of service. We are also grateful for your feedback on the pool, beach, and food options. We understand the importance of securing a lounge chair early in the day and will consider ways to improve availability. We’re glad to hear that you enjoyed the food truck and pool grill, but we regret that the buffet did not always meet your expectations for authentic Jamaican dishes. Most importantly, we are deeply sorry to hear about your disappointing experience at Calypso. The issues you described with the curry goat, seafood allergy accommodations, and overall quality of the food are concerning. We take food allergies very seriously, and we are reviewing our procedures to ensure that we can better cater to guests with specific dietary needs. We will also address the quality of dishes served at this restaurant to ensure they meet our guests' expectations. Regarding the difficulty in booking other restaurants, we will review our reservation system to make it more accessible and convenient for our guests. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Warmest regards, Royalton Negril Management Team.
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karinetopvoyage wrote a review Dec 2023
3.0 of 5 bubbles
Today we are ending a stay at this hotel. We usually travel every year as a family, but generally go to either the Dominican Republic or Mexico, or the Bahamas. It was a first for us to go to Jamaica. Having already done Royaltons, this was disappointing.

We encountered several problems upon arrival, and throughout the week. First, I was accompanied by my husband and my two children, and we were given a room with only one double bed. It was very clear that there were four of us. After more than an hour of negotiation and searching, we were moved to another block. Then came the water problem, no hot water for 24 hours. Then the safe which no longer opened, and which afterwards could not be locked. But until then, it was okay.

Let’s talk restaurants… There is only one restaurant where you are supposed to reserve 24 hours in advance and it is the Zen restaurant. The others are always without reservation and we were told that there would always be room. We realize throughout the week that it is almost impossible to eat in the à la carte restaurants, because they are already all reserved in advance by the butlers. But for that you have to be part of the Diamond club. We managed to eat Italian twice during the week after a lot of waiting, and one evening Indian, where there is no Indian food on the menu... A real joke. During our week-long stay, two evenings the buffet was closed because they were having a fiesta outside and had taken out food outside. With definitely much less choice. But in general, the quality of the food at the buffet was excellent. At least one nice positive point.

There is a large main swimming pool, adjacent to the children's pool with water features. There are so many people in the afternoon that it is unpleasant to swim there. You have to reserve your places at the swimming pool around 6:15 a.m., otherwise there is no chance of getting chairs. Luckily I'm an early riser, so I quickly understood the game. But what a disgusting smell at the pool!

There was a Bako on our beach for three days, digging large holes, right next to the swimming pool, in order to bury the algae that had collected on the edge of the beach. There was a horrible smell, noise, in short not pleasant.

Fortunately the temperature was on our side, a little rain, but it was perfect.

The service is not very good either. Some employees are smiling and greet us, otherwise many of them are very stupid. But despite everything, we were able to enjoy our good times as a family, taking advantage of this beautiful warm sand, the sea which was also very beautiful. Not as blue as in the photos, but I still loved this stitch.

Also the sellers who come by every five minutes on the beach to sell us brownies “that makes you happy”! Ahahaha! we took advantage of the sun, and we still came home to rest.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Prendre pe Diamond club, sinon le service et l’accessibilité en général n’est pas la même.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
violet m wrote a review Dec 2024
1.0 of 5 bubbles
Disappointing Experience at Royalton Negril Resort

I chose the Royalton Negril Resort based on glowing reviews, but my experience fell far short of expectations, especially for Diamond Club level service.

Check-In & Room Issues
From the start, the check-in process felt disorganized and underwhelming. Despite booking Diamond Club, there was no butler to greet us, and our room was missing basic essentials like bath mats, towels, and an ice bucket. When I requested extra towels, they were taken from other rooms instead of being properly supplied. My room’s drawers were stuck, making it impossible to unpack, and the shower required a plumber to fix, further disrupting my stay.

Dining Experience
The food quality was subpar. Much of it seemed prepared days in advance, with stale pancakes and lukewarm dishes. There were no clear signs warning of hot surfaces, which led to me burning my arm. This lack of attention to detail was concerning.

Service Issues
The promised butler service was inconsistent, and room service frequently failed to deliver. Transport within the resort was unreliable, with long wait times for the shuttle, forcing us to walk everywhere. This was particularly frustrating given the resort’s size and the premium price we paid for convenience.

Spa Services
The spa experience was another disappointment. The staff appeared untrained, and the quality of the pedicure and manicure was far below professional standards.

Overall Impression
While the swim-up pool was a rare highlight, the overall experience was extremely disappointing for a resort of this caliber. The lack of proper training, poor management, and failure to deliver on promises made our 20th anniversary celebration stressful and unsatisfying.

I cannot recommend Royalton Negril Resort at this time and urge management to address these significant issues to meet the expectations of their guests.

This version keeps your feedback detailed but removes repetitive points to ensure clarity and professionalism.
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Date of stay: December 2024
1.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Disappointing Experience at Royalton Negril Resort I chose the Royalton Negril Resort based on...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Owner at Royalton Negril, An Autograph Collection All-Inclusive Resort
Responded 16 Dec 2024
Dear Adventurer591325, Thank you for sharing your experience at our resort. We sincerely apologize that your stay did not meet expectations, especially considering the premium service level promised with the Diamond Club package. It is concerning to hear about the issues you faced with check-in, room amenities, and the lack of attention to detail. Missing essentials, malfunctioning room features, and delayed responses to your requests do not reflect the standards we aim to uphold. We also deeply regret the dining experience and the service-related issues you encountered, including the inconsistent butler service and unreliable transport. We are especially sorry to hear that your spa experience was disappointing, as this is meant to be a relaxing and rejuvenating part of your stay. We take all guest feedback seriously, and your comments have been shared with our management team for immediate review and action. It is clear that there were several aspects of your stay that fell far short of our usual standards, and we sincerely regret that your 20th-anniversary celebration was negatively impacted. Thank you again for your feedback. We hope you will consider giving us another opportunity to provide you with the experience you originally anticipated, and we remain committed to addressing these concerns so future guests do not encounter the same challenges. Regards, General Manager, Mario Davalos Royalton Negril, An Autograph Collection All-Inclusive Resort
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Rick H wrote a review Oct 2024
5.0 of 5 bubbles
Just returned from ten days at the Royalton, Negril and already looking to return next year. We both had an amazing and relaxing holiday.

There is a buffet restaurant that caters for many tastes, lots of choice and nice food. There are themed restaurants that require booking. We tried the Hunter Steakhouse, Calypso for Caribbean food and the Italian. We both thought the food was ok in Calypso and the Italian restaurant however preferred the buffet overall. There are many bars dotted around the complex, we visited the beach bar adjacent to the main entertainment stage area. The bar staff were wonderful with special thanks to daytime bar ladies Tanesha, Cheval and our main man Andrew who worked in the evenings. These people really made our holiday special and are an asset to the hotel.

The hotel location was great, situated at the end of the beach of the bay. We had a junior suite in block six with a jacuzzi bath. The room was cleaned every day to a high standard. Thanks to our cleaner Annafette, Our room had wonderful air conditioning and a ceiling fan that due to the hot outside temperature was lovely to return to our cool room. Only issue it could be quite noisy with the entertainment until 11pm. We’ll probably pick a quieter room next time.

The hotel shop is quite expensive for souvenirs, so consider the locals on the beach in the blue huts at the centre of the bay.
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Date of stay: October 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Owner at Royalton Negril, An Autograph Collection All-Inclusive Resort
Responded 8 Oct 2024
Dear Valued Guest, Thank you for sharing your fantastic experience at Royalton Negril! We're thrilled to hear that you had an amazing and relaxing ten-day holiday and are already looking forward to returning. It’s great that you enjoyed the variety of options at the buffet restaurant and appreciated the themed restaurants. We're glad to hear that our bar staff, especially Tanesha, Cheval, and Andrew, made your holiday special; their dedication is truly valued. We're pleased that you enjoyed your Junior Suite and found it comfortable, and we appreciate your kind words for Annafette, your Housekeeper. Your feedback about the noise from the entertainment is helpful, and we understand the importance of a peaceful environment for relaxation. We look forward to welcoming you back next year for another wonderful stay! Best Wishes, Management Team.
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Lisa F wrote a review Mar 2024
Toronto, Canada
2.0 of 5 bubbles
When we arrived as with any AI hotel you’re told of all the amenities, everything sounded positive. The room was fine, no complaints there. We arrived around dinner, just headed to the buffet for the first night, again nothing spectacular but all ok. The usual securing of the pool beds with towels/personal items happens at 6am sometimes 5am, this all depends on other guests. Items do get cleared by staff the night before. My issue is getting into the restaurants and overall customer service. Unless you are in the diamond club rooms, with a butler it is tough to get into the restaurants. You show up at the time they open, are 3rd in line and are told they are full, even though you see half the place empty. They put your name on the waitlist and can not tell you how long it will be, so you have to keep checking every 30 mins to see if they have a table. Two places have buzzers which you think great, I don’t have to check, the issue is you’re waiting so long they run out of battery so have to keep checking anyways. We waited over an hour for each restaurant, we were 2 adults and 2 kids (8 & 10). The one place you could make a reservation for, you had to wake up at the crack of dawn to stand in line for over an hour to make the reservation. Their issue is they do not know how to manage restaurants, all they do is look busy moving tables around putting reservation signs on them, that no one ever shows up for. I stood in line and watched the manager count the same tables 3 times move them around then look at a paper and do it all again inside, while a long line of people all watched. It is the most aggravating, inefficient set up. Every guest I spoke too all said the same thing. Next up was the front desk, day 2 I asked to switch rooms for a room with two queens instead of a king and pull out, they told me my manager will have to check that, she took my room number and I never heard back. Then since my flight was delayed I asked for a late check out, I offered to pay extra for it. First they can’t tell you until the morning of, then morning of I was told someone paid specifically to stay in our room (our room had no view and was nothing special so I feel like that is their way of just saying no) so they couldn’t do a late check out. They offered a courtesy room that I would have to book I asked for 3pm, she said it is booked at 3pm but I made arrangements. We get back at 3pm and our name isn’t even on the list. End result no room offered the spa change room was all they gave us. It was very frustrating and I felt lied to by staff. They treat you as if you did something wrong for their lack of organization and mistakes. Although the beach was nice, the pool was fine I will not be returning. It’s the little things that can make or break the experience and there were too many little things that put a damper on the whole trip.
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Date of stay: March 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Owner at Royalton Negril, An Autograph Collection All-Inclusive Resort
Responded 18 Mar 2024
Dear lisafazz, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team values your feedback as this information allows us to identify our strengths and weaknesses and use them as areas of opportunity for improvement. Your comments relating to the slow service at the restaurant, inconsistent service and miscommunication were carefully noted and shared with the respective managers who will implement the necessary actions for further review. Kindly accept our sincerest apologies for not delivering the service for which we are known to provide. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last. Regards,
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lessan wrote a review Sept 2024
3.0 of 5 bubbles
Pros-
Staff- I have to start by mentioning that the staff at Royalton Negril are very welcoming. During our 7-day stay, we did not encounter one unpleasant staff member. The staff were always eager to assist and always had a smile on their faces. I have to also take the time to advise my fellow diamond club members that our Butler Dorrett was phenomenal. She was always reaching out to make sure our needs were met. Every day, she would ensure that we had dinner reservations, bring washcloths to our room, and ensured we had everything, we needed for a stress-free vacation. My husband requests coffee every morning at a certain call and she would call us in the morning to confirm he received his coffee. She always went above and beyond which made this vacation enjoyable.

Beach -The water was warm and inviting for the entire stay, we vacationed in September; therefore, the beach was not crowded and there were lots of beach chairs available.

Cons
Food -The food was not the best. For us, this is an important aspect of our travel experience because it is a chance to experience the local cuisine. During our stay, the resort was out of Ray and nephew's white rum, which we were able to purchase outside of the resort. There also seemed to be a shortage of the national dish ackee and saltfish. Green banana, Blue Mountain coffee, and oxtail were missing or in limited supply at the buffet. I found it very interesting that food items that were not local cuisine were in great supply. I also have to mention that the jerk chicken was not very flavorful. On the bright side, Hunter Steakhouse will appease the steak lover, also Zen, which offers Asian cuisine is fantastic.
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Date of stay: September 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Owner at Royalton Negril, An Autograph Collection All-Inclusive Resort
Responded 21 Sept 2024
Dear weloveyard, Thank you for taking the time to share your detailed feedback about your recent stay at Royalton Negril. We’re thrilled to hear that our staff, especially your Butler Dorrett, made such a positive impact on your vacation. We take pride in our team’s dedication to providing exceptional service, and it’s wonderful to know they helped make your stay enjoyable. We’re glad you enjoyed the warm beach and had plenty of space to relax. However, we sincerely apologize for the food shortages and the lack of local cuisine options during your stay. Your comments about the food will be shared with our culinary team as we strive to improve our offerings and ensure that guests have a chance to experience authentic Jamaican flavors. Thank you for highlighting the positives as well, including our steakhouse and Zen restaurant. We truly appreciate your feedback and hope to welcome you back in the future for an even better experience. Warm regards, Royalton Negril Management Team.
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Jodi-Ann B wrote a review Sept 2024
Brooklyn, New York
2.0 of 5 bubbles
I have stayed at this resort 4 times since its opening…I got married at this resort a few years ago as well, and I sadly will not be returning. On our visit last year we had an issue with the AC in our room being basically inoperable, they had to have a technician override the thermostat and even then it was barely working. After that ordeal my husband said we were never going back. This year I begged him to include the resort in our summer vacation plans as it is the resort we got married at and a property I like. He agreed and unfortunately this visit was worst than the previous.

Problem 1 - Once again our room had a poorly functioning AC, the technician attempted to fix but had no luck. We were offered a presidential suite however we were not traveling alone and had preselected adjoining rooms with other family members so we could be together and have connecting swim out rooms. We opted to work with the fan in our room, try to keep the blinds closed and our room as cool as possible with what air we could get from the AC.

Problem 2 - rude staff, particularly in the buffet area. I personally experienced this with my server telling me I had to get my condensed milk and mimosa myself from the buffet (while my friend and her family made the same request at their table and were served), and I also observed this with another guest who asked for the location of cheese and was greeted with a rude, dry response.

Problem 3 - bugs. I had to kill roaches in the toilet area as I was alerted to it by my screaming daughter sitting on the toilet while they were crawling on the floor. Additionally, while I moved the dividing curtain in the room, it revealed numerous dead bugs that seemingly were there for a while.

The only highlight to the trip was the staff of the Italian restaurant, in particular Conrad, who provided exemplary service and also members of the entertainment team.

I received an apology letter and a bottle of Jamaican liquor for my troubles….It is sad to say however that this was my worst hotel stay and I will not be returning to the hotel that I got married at. The property needs maintenance and the staff needs retraining.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Owner at Royalton Negril, An Autograph Collection All-Inclusive Resort
Responded 10 Sept 2024
Dear jomamaaa, Thank you for sharing your detailed feedback about your recent stay at our resort. We are truly sorry to hear about the challenges you faced and regret that your experience did not meet the high standards we strive to maintain. We understand how important a comfortable environment is, and we sincerely apologize for the recurring issues with the air conditioning in your room. We are currently reviewing our maintenance protocols to ensure that such problems are resolved more efficiently in the future. Your comments regarding the service in the buffet area are concerning. We aim to provide exceptional service to all our guests, and it’s clear we fell short in this instance. Please be assured that we will address this with our team and provide additional training to prevent similar issues. We are also very sorry to hear about the cleanliness issues you encountered, including the presence of bugs. This is not reflective of our usual standards, and we are taking immediate steps to enhance our pest control measures and ensure our rooms are thoroughly inspected and maintained. On a positive note, we are pleased that you had a positive experience with the staff and the entertainment team at the Italian restaurant. Your kind words about Conrad and the team will be shared with them, as they strive to provide excellent service. We appreciate your feedback and the opportunity to address these issues. We understand your disappointment and will use your comments constructively to make necessary improvements. We hope that we may have the chance to offer you a more enjoyable stay in the future. Thank you once again for your valuable input. Warm regards, Royalton Negril Management Team.
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Alicia C wrote a review Jul 2024
+1
2.0 of 5 bubbles
We were excited for our stay here but on arriving at the hotel we realized there was an error on our booking (we’d booked for 2 adult’s but not our child). Now we acknowledged our error and were willing to pay the difference.
This is where things went south.
The Front desk service was completely unhelpful and said we’d need to rebook without a refund. This took over an hour and a half to resolve so we lost out on precious beach time. We ended up paying more for our child than we did for the two adult bookings.

Already off to a bad start it was disappointing to see the rooms weren’t cleaned to standard, some parts were old and tatty, the tub fixture was broken and there were stains on the sheets. Also there was no iron in the room and when we called both housekeeping and front desk it took around 40 mins for them to arrive in the room. We’d actually gone and asked people staying in a room down the hall if we could borrow theirs.
The only positives was the kind and jovial man who brought our luggage to our room and the Dance Group who provided the night’s entertainment. They were truly excellent
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Owner at Royalton Negril, An Autograph Collection All-Inclusive Resort
Responded 28 Jul 2024
Dear Alicia C, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered and the disappointment you experienced. We are truly sorry for the inconvenience caused by the booking error and the lengthy process required to resolve it. It is not our intention to create additional stress for our guests, and we will be reviewing our procedures to ensure such situations are handled more efficiently in the future. We also regret that your room did not meet your expectations in terms of cleanliness and maintenance. Please know that this is not reflective of our usual standards, and we will address these concerns with our housekeeping and maintenance teams immediately. Your feedback about the missing iron and the delay in response time has been noted, and we will work to improve our service in this area as well. We are pleased to hear that you enjoyed the performance by our Dance Group and the service provided by our bellmen. We will be sure to pass along your kind words to them. Thank you for bringing these matters to our attention. We value your feedback as it helps us improve our services. We hope you might consider giving us another opportunity to provide you with a better experience in the future. Warm regards, Royalton Negril Management Team.
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Lewis H wrote a review Jan 2024
1.0 of 5 bubbles
Currently staying at the Royalton, we are visiting here for my daughter’s 1st birthday and was looking at it from a potential wedding venue for us. Definitely wouldn’t recommend the hotel based on our experience based on the reasons below. On arrival there was cleaning products that had been left which smelt strongly of bleach, not ideal with a 1 year old toddling around. Room service is told to be 24/7 but we have called multiple times for boiling water for our baby’s formula with no answer leaveing baby with no milk untill 7am when breakfast opens when usually she could have between 5am-6am. Bath water has lots of black bits and then when trying to empty it takes hours which means we can only shower daughter which she hates and screams at. There was no cot on arrival so first night she slept with us. No milk, coffee or tea restocked and when it was restocked there’s no spoon to stir. Make you sign to say if you loose your band it’s a charge of $120 but don’t verbally say it and then on day 1 I lost my band as it fell off from coming loose and so did my partners but we managed to save his so only had to pay for 1. (We think this could be a scam by making them loose so you have to pay the $120 dollars). Rooms are nice and big which is great and the pool people are lovely and friendly. The restaurant staff suprised Baby with a cake on her birthday which was nice. Still got another 8 days here and trying to make the most.
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Date of stay: January 2024
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Owner at Royalton Negril, An Autograph Collection All-Inclusive Resort
Responded 19 Jan 2024
Dear R80993Xllewish, Thank you for choosing our resort for your present vacation and for taking the time to share your feedback with us. Our team is happy to know you have chosen us to enjoy your vacation in Jamaica, however, it is very disheartening to know you are currently experiencing any discomfort. Your concerns were shared with the Guest Service Manager, who is working assiduously to ensure you end your vacation on a happy note. We will continue to check in with you daily so that we can remedy any inconsistencies. It is our sincerest hope that you enjoy the duration of your stay with us. Regards, Royalton Negril Management Team.
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Answer from Cassandra
Newport Beach, California
We always use Next level Jamaica tours, very reliable and comfortable vehicles.
Answer from travelman48
Toronto, Canada5 contributions13 helpful votes
Hi, haven’t done that room type before so apologies I wouldn’t know. (Have Always been diamond club and always been on 2nd floor (1, ground is 0)). Have a great trip.
Missdoitright wrote a tip 10 Feb
Wakefield, United Kingdom13 contributions2 helpful votes
4.0 of 5 bubbles
"Take all medicines as the onsite shop prices are astronomical."
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Vic H wrote a tip 8 Feb
4 contributions
2.0 of 5 bubbles
"Have staff smile! "
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Rob C wrote a tip 7 Feb
1 contribution
1.0 of 5 bubbles
"if you are expecting and paying for a first class experience, this place it not it! this place is a 3-star max. the beach is nice, "
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956richard wrote a tip 1 Feb
Yorkshire, United Kingdom223 contributions36 helpful votes
2.0 of 5 bubbles
"Avoid block 6. Take some US dollars for tipping. Sand flies were biting most guests so take repellents, bite cream and antihistamines."
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elias K wrote a tip 1 Feb
Brossard, Canada46 contributions45 helpful votes
4.0 of 5 bubbles
"The music in the main pool gets very loud at times!"
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Not the right property for you?
There are more places to choose from in the Negril area.
PRICE RANGE
₹28,834 - ₹44,815 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Lido Negril
LOCATION
CaribbeanJamaicaWestmoreland ParishNegril
NUMBER OF ROOMS
407
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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ROYALTON NEGRIL, AN AUTOGRAPH COLLECTION ALL-INCLUSIVE RESORT - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Royalton Negril, An Autograph Collection All-Inclusive Resort
Which popular attractions are close to Royalton Negril, An Autograph Collection All-Inclusive Resort?
Nearby attractions include Bloody Bay (1.0 km), Seven Mile Beach (4.2 km), and Half Moon Beach (7.1 km).
What are some of the property amenities at Royalton Negril, An Autograph Collection All-Inclusive Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Royalton Negril, An Autograph Collection All-Inclusive Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Negril, An Autograph Collection All-Inclusive Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Negril, An Autograph Collection All-Inclusive Resort?
Yes, free parking is available to guests.
What are some restaurants close to Royalton Negril, An Autograph Collection All-Inclusive Resort?
Conveniently located restaurants include Kiki's Koffee & Kone, Flag City, and Miss Lily's at Skylark Negril.
Are there opportunities to exercise at Royalton Negril, An Autograph Collection All-Inclusive Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Royalton Negril, An Autograph Collection All-Inclusive Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Negril, An Autograph Collection All-Inclusive Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Royalton Negril, An Autograph Collection All-Inclusive Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Royalton Negril, An Autograph Collection All-Inclusive Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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