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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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924 Reviews from our TripAdvisor Community

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There are newer reviews for Moon Palace Jamaica Grande
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Showing 881: English reviews
Toronto, Canada
Reviewed 1 week ago

We have been Palace members for over 15 years. Moon Palace Jamaica was outstanding in all regards. Became Villa members with three other couples and treated as if we were rock-stars. Cannot say enough about the staff. Every meal was excellent as were the wines. Watch out for the Pina Colada's.

Review collected in partnership with this hotel
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Helpful?
1Thank Kemp S
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Kemp S, The Moon Palace Jamaica Grande family would like to express our gratitude to you for making us your preference for vacation. Thank you for sharing a review of your ‘Best Winter Vacation Ever’ with TripAdvisor, it was our pleasure hosting you. Our team looks forward to welcoming you back to our Resort for more excellent experiences and...

Reviewed 1 week ago via mobile

Our favorite restaurant by far was , La Gondola where we ordered the rucola salad and lasagna, the montebello chicken and tagliata meat !! We also spent a lot of our resorts credits in spa activities .. this is the place to spend you resorts credits for sure ... it is very luxurious! Momo restaurant was also very good and...

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Helpful?
1Thank Maureen D
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Maureen D, It brings joy to the entire Moon Palace Jamaica Grande family learning that your vacation with us was so loved. Your highlights of our wiling and helpful team, our luxurious spa as well as the awesome dining experiences had is greatly appreciated. We will assess the music played in our Disco to ensure we continuously extend the...

West Des Moines, Iowa
Reviewed 1 week ago

Had a great visit to the Moon Palace, the only thing I could have asked for was more sun and that's the one thing the resort has no control over. Service at the hotel was amazing from bartenders Tesmond and Damian (at the pool bar) to the awesome trio of guys at the Boulangerie and all the wonderful wait staff...

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Helpful?
1Thank LifeAtlasTravel
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear LifeAtlasTravel, Here at Moon Palace Jamaica Grande we understand how honoured we are to have been selected to host your recent vacation experience and would like to thank you for the preference. We love hearing from our guests and would like to express our great appreciation of your TripAdvisor review. It is wonderful hearing that a great vacation was...

Reviewed 1 week ago via mobile

This was our 2nd visit, 1st visited in 2010 when it was Sunset Jamaica Grande and it was in need of a major overall as it was tired and dated. The transformation has been refreshing, the facilities are excellent and with its own beach it's perfect. Food is above average and the entertainment is OK. Staff were helpful this time...

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Helpful?
1Thank mattkris2
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear mattkris2, Thank you for the superb review of our Resort highlighting our excellent facilities, food, entertainment and helpful team. The Moon Palace Jamaica Grande family is delighted to have had the privilege of hosting your vacation experience. We remain at your service to host more superb vacations, looking forward to your return. Warm regards, Kemarlo Clarke Manager Moon Palace...

Charlotte, North Carolina
Reviewed 1 week ago

This was our first time down to Jamaica. Have always wanted to try it and glad we did especially staying at Moon Palace. We've stayed at Palace Resorts LeBlanc location in Cancun and it's one of our favorites. We knew that LeBlanc is their highest end, so was curious how Moon Palace would fare compared to it. We loved it....

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1Thank PeterBurnsESPN
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear PeterBurnsESPN, Hosting our valued guests the most awe inspiring vacation experiences is the continuous aim of the Moon Palace Jamaica Grande family, as such we are delighted to learn from your detailed TripAdvisor review that a fantastic vacation was had. We look forward to having the honour of hosting you for more top notch vacations. Warm regards, Kemarlo Clarke...

Reviewed 2 weeks ago via mobile

My husband and I decided to take our overdue honeymoon/much needed vacation here. We originally booked through our Interval timeshare but found a better deal booking directly through the resort. We flew into Montero Bay and the airport transfer staff were so warm and welcoming. Unfortunately, I can't remember her name, but she made sure to walk us over to...

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Helpful?
4Thank Darice C
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Darice C, The Moon Palace Jamaica Grande family delighted to have been selected to host your honeymoon vacation experience, thank you for the kind preference. Your total satisfaction is our aim, as such we extend signature services, amenities and facilities to not only meet but exceed all your vacation expectations. The outstanding service by Tenesia, epitomizes the excellent service...

London, United Kingdom
Reviewed 2 weeks ago via mobile

Honest review from start to finish. Having stayed at the Moon Palace in Cancun three years ago, my husband and I were delighted to hear that they had bought out the very popular Sunset Grande and very excited to see what the Palace resorts could bring to Jamaica. So we had no qualms with booking this hotel. Upon walking into...

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4Thank Alexandra T
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Alexandra T, The Moon Palace Jamaica Grande family is honoured to have been selected to host your recent vacation experience. We are grateful of your commendations of our beautiful Resort and friendly team. We appreciate your feedback relating to the atmosphere at our Resort, the team will assess your feedback to ensure we continuously extend the most amazing vacation...

Reviewed 2 weeks ago

Resort is beautiful and the staff made it even better! Thank you, Donovan, Devon, Sophia, Noyice, Trisha, Howard, Valerie, Charles, Sequoia, Michael, Odean, Subrina, Sheena, the House Band & Spa Staff

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4Thank Nicole M
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Nicole M, The Moon Palace Jamaica Grande family is highly appreciative of your feedback highlighting our beautiful Resort as well as our very friendly employees. Each team member mentioned has been specially commended for their outstanding efforts in ensuring an amazing vacation was had. Our friendly team remains at your service where it will be a pleasure to create...

Toronto, Ontario
Reviewed 2 weeks ago

Beyond expectations, we are regulars at Moon Grand Cancun - this was great - food amazing service amazing, spa even bigger than mexico's and people are fantastic Found water to be warmer than in Cancun? - Breezes of Island and less humidity also made a big difference - Don't tell anyone how great it is - also not crowded!!!!

Review collected in partnership with this hotel
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3Thank aseaward
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear aseaward, Exceeding the expectation of all our guests through offering unparalleled services, amenities and facilities is the continuous aim of the Moon Palace Jamaica Grande team. It is delightful to learn that we fulfilled our commitment to your total satisfaction while you stayed with us. Thank you for sharing your first experience with us on TripAdvisor, we look forward...

DuBois, IL
Reviewed 2 weeks ago

We stayed at the Moon Palace Jamaica Grande from 1/31/2017 thru 2/7/2017. There is no such thing as free resort credits as there is a 16 percent Jamaica tax. As Palace Elite members, we were told we could not use the hydrotherapy anytime we wanted, it would cost $99.00 a day. Had to argue to get that resolved. The Waiters,...

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Helpful?
4Thank Chris K
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Chris K, Thank you for having made Moon Palace Jamaica Grande your vacation destination for your recent family vacation experience. While we are delighted at the wonderful commendations of our team, the entire team is saddened to learn an awe inspiring vacation experience was not had. We are committed to your total satisfaction, as such we welcome your feedback...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: ₹ 30,722 - ₹ 55,943 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Travelocity and Booking.com so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
417 questions
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Old Bridge, New Jersey

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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach view rooms are quieter as you can't here city noise”
 of 5 bubbles jellyroll1951, 22 Feb 2017 | Read review
“I think all rooms are good and have ocean view.”
 of 5 bubbles franky2Wainfleet, 22 Feb 2017 | Read review
“Don't give up until you've badgered at least 3 layers of staff and have seen your room!”
 of 5 bubbles BethW261, 21 Feb 2017 | Read review
“Most rooms are ocean view.”
 of 5 bubbles ChuckH164, 20 Feb 2017 | Read review
“Ask for room with a sea view - beautiful views of mountains and hills with beach”
 of 5 bubbles carmenc264, 20 Feb 2017 | Read review
5 of 5