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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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807 Reviews from our TripAdvisor Community

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Showing 771: English reviews
Reviewed yesterday NEW

We checked in to hotel. Very easy, Great people, having water issues gave us a replacement room. Wonderful, horrible internet. Goes off line all the time. Can't connect beck to the office. Will not come back ever

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Helpful?
Thank Hadley F
Cincinnati, United States
Reviewed yesterday NEW

The Moon Palace Jamaica Grand was a beautiful place to stay with impeccable service. The best service was provided by Xavier, Jermaine, Dwight, Nicolas, Dwayne, Tiger, Kevan, Francine (she has a beautiful smile), Tenisha, and Tamara. My only complaint is that the beach was small with lots of seaweed - we spent most of the time in the pool.

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Thank Erin S
Kingston, Jamaica
Reviewed 2 days ago NEW

This places knows luxury.....Gives you that real awesome vacation experience where you literally don't have to lift a finger. The kids center and teen center are of the highest standard with things to keep your young child or young adult entertained all day and night. The food, top of the chart. Definitely returning soon

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Helpful?
1Thank petriannb
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear petriannb, Extending luxury all-inclusive amenities, facilities and services for our guests’ total satisfaction is the continuous aim of the Moon Palace Jamaica Grande family. We greatly appreciate your preference in making us your vacation destination, it was an indeed pleasure hosting you. Thank you for sharing the awesome experience had with the TripAdvisor community, highlighting the entertaining Playroom and...

Charlestown, Rhode Island
Reviewed 3 days ago NEW

My wife and I spent our honeymoon at the Moon Palace Jamaica Grande in mid-October of this year, 2016. We had an amazing time while we were there! Although we went in their 'Rainy season' and would have preferred more sunshine, the resort was everything we wished for and more! The Staff is great and such nice people. The pools...

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Helpful?
1Thank kdeutsch73
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear kdeutsch73, Moon Palace Jamaica Grande understands how privileged we are to have been selected to host your honeymoon and we are truly grateful for this preference. The commendations extended about our great team as well as the awesome facilities and amenities are well received. Team members Michael, Dameon and Jerry have all been given special recognition for their exceptional...

Reviewed 4 days ago NEW

We had our company trip from the 27th of November till the 4th of December 2016 and let me tell you, until you have experienced this hotel you won't understand what an amazing time you will have. First off the resort is to the nines. Everything is clean and the services and activities are beyond expectations. We had our rooms...

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Helpful?
1Thank Tyler O
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Tyler O, With great delight the Moon Palace Jamaica Grande family would like to extend our gratitude to you for having made us your vacation destination. The team is delighted to have learnt you had such an amazing vacation and thank you for sharing this awesome experience with the TripAdvisor community. Your commendations of our bartenders Jerome and Raymon...

Saint Louis, Missouri
Reviewed 4 days ago NEW

Nanda at Beach Bum Vacations helped us plan our post-Thanksgiving trip to Jamaica. We were looking for an All-Inclusive resort and Moon Palace is a dream come true! My husband and I went for 5 nights and had a fabulous time. Nanda put in our request for a room in Tower 2 with an Ocean view which they gave us....

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12Thank stlginbob
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Stlginbob, Thank you for having made Moon Palace Jamaica Grande your preferred vacation destination. We are grateful that you decided to share the joy had at our Resort with the TripAdvisor community. The team is delighted to learn you enjoyed the variety of food and beverages and the availability of tours and excursions at our resort as well as...

Reviewed 4 days ago NEW

We went to Moon Palace Jamaica as an office trip. Last year we did Beach Palace Cancun and even having access to Beach Palace and Moon Palace, it doesn't compare to Jamaica Moon Palace. It is evident that Moon Palace Jamaica has put a lot of time and energy in upgrading the resort. I'm sorry for the long review but...

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1Thank JesseR514
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Jesse, The Moon Palace Jamaica Grande Family is honoured to have had the opportunity to host you to such an amazing vacation experience. Thank you for sharing your feedback with TripAdvisor, your review is greatly appreciated. Careful consideration is taken when selecting team members, amenities and services for our guests total satisfaction, as such we are delighted to learn...

Jenner, CA
Reviewed 1 week ago via mobile

We are palace elite members and travel to Cancun once or twice a year. Let me tell you...the resorts in Cancun can't compete with Moon Palace Jamaica Grand. From the moment we stepped in the lobby we were walked right into VIP checkin. It took less than 10 minutes to check us in and off to our rooms we went....

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2Thank Tina R
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Tina R, Thank you for having made Moon Palace Jamaica your vacation destination. We are highly appreciative of your confidence in Palace Resorts to extend the most amazing vacation experiences. The Moon Palace Jamaica Grande team is very grateful of the efforts taken to prepare this TripAdvisor review of our amazing Resort. From arrival to departure continuous measures are...

Washington DC, District of Columbia
Reviewed 1 week ago

I stayed here for 3 nights and it was FANTASTIC! The lobby is very grand and beautiful! The rooms were spacious and kept clean. The mini bar was stocked daily and we always had fresh bottles of water. The housekeeper was very attentive. Restaurants: Due to time restraint I was only able to try the buffet and the Hibachi restaurant...

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1Thank EricaK727
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear EricaK727, On behalf of the Management and Team here at Moon Palace Jamaica Grande allow us to extend our gratitude to you for having made us your vacation destination. We are sure your review will provide meaningful insights to the TripAdvisor community. While you had a brief visit with us we are thrilled to learn you had a fantastic...

Glendora, California
Reviewed 1 week ago

This place is great for families. It is much smaller than Moon Palace Cancun but still roomy on off season when I visited. I can't imagine how it would be at full capacity, maybe a bit too crowded. All restaurant food was delicious. Entertainment could have been better but the lounges made up for it. I didn't even try the...

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1Thank Superchica2013
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Superchica2013, Thank you for taking the time to review your great first experience at Moon Palace Jamaica Grande. It was a pleasure hosting you to such a wonderful vacation, the team was surely thrilled to have had your preference. The commendations extended have been relayed to the team and team members lauded for their exceptional services. The feedback related...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: ₹ 29,319 - ₹ 57,154 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Hotels.com, Travelocity, Priceline and Odigeo so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
346 questions
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Old Bridge, New Jersey
Saltillo, Pennsylvania
1 month ago

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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was facing the lagoon and was wonderful.”
 of 5 bubbles jewels200, 22 Nov 2016 | Read review
“Ask for one with a direct view of the ocean, no lower roof in front of them.”
 of 5 bubbles ryant679, 20 Nov 2016 | Read review
“Make sure you get ocean view, stunning view!”
 of 5 bubbles elizabethr676, 19 Nov 2016 | Read review
“higher the better views”
 of 5 bubbles 383patq, 18 Nov 2016 | Read review
“For better view choose south tower, closer to restaurants if unable to walk far.”
 of 5 bubbles AngelW205, 15 Nov 2016 | Read review
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