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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
Moon Palace Jamaica Grande
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917 Reviews from our TripAdvisor Community

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Showing 874: English reviews
New York City, New York
Reviewed yesterday NEW

We did not know what to expect the hotel, the people and the food. The food was excellent the people are friendly and good service. The hotel - our room was beautiful. Soneil at the pool took great care of us as Diamond Members. Kevin our catering/server on the beach for dinner was awesome. Stephany our Diamond Concierge was wonderful...

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Helpful?
Thank Carmen C
Minneapolis, Minnesota
Reviewed 2 days ago NEW

Just spent 10 days at Moon Palace Jamaica Grande in Ocho Rios and loved it! The resort is beautiful and the staff is exceptional. Special recognition goes to Elvis and Xavier our waiters at the beach and pool, bartenders Kaliel (sorry if I spelled that incorrectly) and Damian. (Damian makes a signature drink called a "Pretty Girl" that is a...

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1Thank K M
Reviewed 2 days ago NEW

My husband and I stayed 4 nights (15-19) and by far this was the best experience we've had in a family resort. The serivce was immaculate; food was excellent esp the MoMo restaurant ( Asian) Jermaine made us feel so cared for( must have Steam fish in coconut sauce) The staff went out of their way to make the stay...

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1Thank Jamrockfaamily
O'Fallon, Illinois
Reviewed 2 days ago NEW

This was our first trip to a Palace Resort and our first trip dealing with a Costco Travel. Dealing with Costco was very easy and no stress. Once we arrived at the resort, we checked in and met a resort specialist. He explained he would inform us of the amenities of the resort, the credits, etc. He suggested we meet...

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1Thank Marcia B
Northern, NY
Reviewed 2 days ago NEW

The real title of this review should probably be - "Alone at last". After years of traveling with family and friends, we decided to venture off on our own to Jamaica for some much needed rest and relaxation. Upon arrival at the airport in Montego Bay, we easily made it through customs, gathered our luggage and moved on to meet...

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2Thank canela42
St. Louis, MO
Reviewed 3 days ago NEW

Loved this hotel. Just the right size. Private beach, plenty of chairs and pools. This is a top of the line hotel in every way. Food, drinks, service and ambience!!!! The staff tries to meet your every need. Drinks can be top shelf, lobster can be ordered for a small upcharge of $12 per person. Tours leave directly from the...

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1Thank KarenebSTL
Dallas, Georgia
Reviewed 3 days ago NEW

Nine ladies stayed for 7 nights and enjoyed every moment! Staff took excellent care of us as we sat on the beach for hours. Enjoyed the breakfast and lunch buffet -- anything a guest could wish for was available. The evening meals were special and each restaurant treated the group like royalty! Many attractions including spa services, swimming with dolphins...

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1Thank marydashlee
Indianapolis, Indiana
Reviewed 4 days ago NEWvia mobile

Wonderful, our first trip to Jamaica! Everyone is so friendly and helpful. The food an service is top notch. The property have so many pool and the beach. The weather was perfect. I will definitely come back!

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Helpful?
1Thank Vivian E
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Vivian E, The friendly and helpful team here at Moon Palace Jamaica Grande would like to thank you for choosing our Resort to host your anniversary celebration. We are also grateful of your TripAdvisor review showcasing the wonderful first trip to Jamaica as well as our top notch food and services. The team looks forward to your return where...

Reviewed 5 days ago NEW

I've never experienced resort-life before, much less an all-inclusive one, so I wasn't sure what to think when my mom, toddler and I left Houston for Jamaica earlier this month. As soon as we got through customs in Montego Bay, we were greeted warmly by Moon Palace staff, welcoming us to Jamaica and leading us to our own private shuttle...

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Helpful?
3Thank Kelly A N
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Kelly A N, What a delight it was for the Moon Palace Jamaica Grande family to have had the pleasure of hosting your recent vacation. We would like to express our deepest gratitude to you for taking the time to share with the TripAdvisor community the impeccable and welcoming experience had. Your highlights of our AMAZING Playroom, wonderful restaurants,...

Reviewed 6 days ago NEWvia mobile

My wife and I visited In February. The staff was all amazing from the front desk to the hostess at the restaurant to the pool bar tender. The most impressionable person was Michael from one of the pool bars, he was very inviting and he had wonderful drinks to recommend. He was absolutely a blast to hang out with! YEAH...

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1Thank Sheldon R
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Sheldon R, It was an absolute delight to have had the opportunity of hosting you at our amazing Resort. The Moon Palace Jamaica Grande family would like to express our gratitude to you for staying with us and also for sharing an overview of your vacation with TripAdvisor. Our warm and friendly team remains at your service to host...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: ₹ 31,118 - ₹ 56,052 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Booking.com and Travelocity so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
415 questions
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Old Bridge, New Jersey

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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with a sea view - beautiful views of mountains and hills with beach”
 of 5 bubbles carmenc264, 20 Feb 2017 | Read review
“Higher floors offer great views of the bay, mountains and city.”
 of 5 bubbles canela42, 19 Feb 2017 | Read review
“Stay away from building 2, city side. There are loud parties many nights and Saturday it went until 3 AM”
 of 5 bubbles KarenebSTL, 18 Feb 2017 | Read review
“there are many water view rooms available; ours overlooked the bay.”
 of 5 bubbles marydashlee, 18 Feb 2017 | Read review
“There are 2 towers that have been remodeled & 1 one new building. Towers have smaller rooms, but views. New bldg. has view of beach.”
 of 5 bubbles LOHILL, 14 Feb 2017 | Read review
5 of 5