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Finding an ideal luxury all-inclusive resort in Montego Bay does not have to be difficult. Welcome to Secrets Wild Orchid Montego Bay, a nice option for travelers like you. Given the close proximity of popular landmarks, such as Harbour Street (2.0 mi) and Blessed Sacrament Cathedral (2.1 mi), guests of Secrets Wild Orchid Montego Bay Hotel can easily experience some of Montego Bay's most well known attractions. Free internet access is offered to guests, and rooms at Secrets Wild Orchid Montego Bay Hotel offer a flat screen TV, a minibar, and air conditioning. During your stay, take advantage of some of the amenities offered, including room service and a concierge. Guests of Secrets Wild Orchid Montego Bay Hotel are also welcome to enjoy a pool and free breakfast, located on site. For travelers arriving by car, free parking is available. If you like ribs, Secrets Wild Orchid Montego Bay Hotel is conveniently located near Pork Pit, Peppa's Cool Spot, and MVP Smokehouse, which are known for serving up this local favorite. Montego Bay is also home to Bellefield Great House & Gardens, a popular architectural building that is not too far from Secrets Wild Orchid Montego Bay Hotel. Secrets Wild Orchid Montego Bay looks forward to welcoming you on your visit to Montego Bay. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Luxury
Languages Spoken
English
Location
Lot 59A Freeport, Montego Bay 10025 Jamaica
Secrets Wild Orchid Montego Bay
4.5 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Secrets Wild Orchid Montego Bay boasts a vibrant atmosphere with a host of entertainment options, although the liveliness may not suit those in search of peace. While the hotel's location earns praise for its stunning beachside setting, opinions on amenities and cleanliness are mixed, with some guests highlighting luxurious touches and others pointing out areas in need of maintenance and better housekeeping.
Guest experiences with service and noise levels vary, with commendations for staff friendliness tempered by reports of noise disruptions and service inconsistencies. The value proposition is frequently questioned due to perceived high costs and upselling tactics.
Location
Picturesque
Atmosphere
Lively
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Mixed
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The Wild Orchid is a beautiful resort with several restaurants and bars on property. We visited the end of August, and the resort was not very crowed. We were able to walk up to each restaurant and be seated; no reservations are needed except for Teppanyaki Hibachi tables. The food was just ok, but you can have your fill as this is an all-inclusive resort. There is sister resort on property – St James, however, it appeared that all the restaurants and entertainment was on the Wild Orchid side. Busy season is mid-November until after the Christmas holidays we were told. Check-in and out process was Ok. There are two desks but be aware there may be only 1 person working so the lobby area can be chaotic. There is a transportation / transfer company that also has a desk in the lobby area, but they are very pricey!! The pool and beach locations were very nice, and we were able to find lounge chairs without much hassle. The mood was upbeat with music being played and activities poolside. We reserved a Junior Suite Ocean View King and the view from our balcony was beautiful. The room was enjoyable and spacious; the pictures on the website are pretty accurate. In the sleeping area, there was a cloth sofa, a coffee table, a desk area, and a large dresser with marble top. Bed and pillows were comfy. The bathroom section has two sinks, a large "jacuzzi-type" tub, spacious walk -in shower with ceiling waterfall head and separate head for those that don't want they overhead stream of water. On the other side of the glass wall is a enclosed separtate toilet area. I will say this space is small, and we experienced water would leak over into this spot if either of us was taking a shower. This resort does not provide an iron or iron board, but it does have a clothes steamer in each room. I believe some enhancements should be considered as no resort is perfect, however, overall, I would recommend this resort.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jodian Bucknor, Sales at Secrets Wild Orchid Montego Bay
Responded 5 Sept 2024
Dear Valued Guest, Allow me to thank you for taking part of your valuable time to write this detailed review about your most recent stay with us. Please know that your kind comments motivate us to continue to create memorable stays for each of our guests. We thank you for your future referrals and we look forward in seeing you soon. Regards,
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The highlight of this facility is the choice and quality of food available through several themes restaurants. We had amazing food throughout our stay.
We stayed in a preferred room at the St James part of the hotel. The room was kept really clean and minibar well maintained with soft drinks and beer. It was also supposed to have rum but after the first quarter bottle in stock on arrival this was never replenished.
Facilities at the poolside are poorly managed. There is a shortage of sunbeds and these were reserved with towels by the early birds. All the loungers would be reserved like this even though loads lay empty for most of the day. The hotel could improve this by removing towels after 2 hours to let others use the facilities. We booked a cabana for 3 days of our stay which at least gave us a guaranteed place albeit for €110 a day. Service at these was terrible for 2 of the 3 days with only one drink served across the course of a morning.
The spa and hydrotherapy pool is excellent and well worth a visit.
The staff in the restaurants were very attentive. Not so much the bar tenders. We were told our all inclusive price included tips but clearly small bill tips are expected at the bars if you want to have any decent service. The bars often ran out of ingredients for cocktails and on our last night the piano bar even ran out of glasses - we left after waiting 20 mins at the bar.
The hospitality staff at the St James lobby and lounge area were ok but no smiles and looked like they were fed up and not really bothered about serving guests which was a shame as the staff overall were excellent.
Checkout was utter chaos - we ended up lugging our own luggage to our private transfer.
Overall a nice hotel
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Date of stay: February 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jodian Bucknor, Sales at Secrets Wild Orchid Montego Bay
Responded 3 weeks ago
Dear Valued Guest, We appreciate your uplifting review of how splendid your time us was very pleasing. Thank you so much for choosing Secrets Resorts & Spa Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. As we are constantly striving to improve all our services, we have taken note of your observations, comments and shared details with our respective department heads for review and improvement. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future. Kind Regards Jodian Bucknor
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Selected the hotel as we had previous experience of the hotel chain in Mexico. There was several differences, some good, some bad. Booked a preferred club room which came with swim up room and butler, the two butlers were great, helping to solve issues, make reservations at restaurants, reserving sun beds on beach or by pool and ensuring ice coolers were filled with beer and water. The rooms were large and clean with plenty storage available, bed was large and very comfortable but the provision of toiletries was hit & miss, we had to ask several times for these but it’s a provision that should be provided without issue. The mini bar and snacks were topped up 4 times in 10 days even though no “privacy” notes were on doors, once again the butlers had to deal with this. After a 15hr journey to get to the hotel and an efficient check in we were grabbed by staff to ask us to join their membership club when all we wanted was a shower and something to eat. Breakfast and lunch was a buffet style, grills were available at beach and main pool, whereas dinner was “a la carte” style, reservations could be made at any of the 6 restaurants. Oceana restaurants was our favourite, serving sea food. The resort was well presented and the weather was great. Entertainment was “cruise” style at the outside stage area. Drinks at the bars were great, bar staff were efficient and friendly.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Serene Lloyd, Sales at Secrets Wild Orchid Montego Bay
Responded 23 Jan 2024
Dear Valued Guest, Thank you for choosing Secrets Wild Orchid for your recent vacation. It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. We truly appreciate your kind comments about the team members, food, and overall amenities at the property. We will certainly ensure that these are well maintained and constantly improved. As we are constantly striving to improve all our services, we have taken note of your observation, and we thank you for taking the time to share your feedback. At Secrets Wild Orchid, we aim to provide exemplary customer service to our valued guests and truly regret that we missed this mark with you in some areas. It was a pleasure hosting you and we eagerly look forward to welcoming you back home soon. Kind regards, Serene Lloyd
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Very honest review… the food was great, drinks were strong and tasted great! Definitely short staffed as room service wait was over an hour almost every time. Room service food was hit or miss but the restaurants and buffets were very impressive. No reservations for dinner either so getting there as soon as they open is a must to get a seat and not have to wait over an hour. Coffee machine was broken most days at their coffee place which was sad. Was incredibly hard to find spots by the pool or beach so we ended up having to pay 100 a day for a cabana as it was the only spot open. House keeping did skip our room for two days and when we went to ask for towels at the front desk (twice) they were apologetic but still didn’t get any clean towels until the following day in the afternoon. When our buttons to flush the toilet broke they did get that fixed ASAP which was appreciated. A ton of activities at the resort which is perfect for families or couples who like to stay busy. Beach and pool volleyball, bags, darts, ping pong, water activities, basketball, tennis, shows by the pool, piano bar, and evening shows were all so fun! We still love to relax and chill on vacation as well which was easy to do more so on the beach or certain pool that was quieter(again hard to find spots anywhere though). Overall decent vacation.
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Date of stay: March 2025
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jodian Bucknor, Sales at Secrets Wild Orchid Montego Bay
Responded 5 days ago
Dear Angelina, Thank you for providing such a detailed and honest review. We’re glad to hear that you enjoyed the food, drinks, and the variety of activities available at the resort. It’s great to know that you were able to take advantage of the beach and pool volleyball, water activities, and the evening shows – we truly strive to offer a fun and engaging experience for all guests. We’re sorry to hear about the challenges you faced with the pool and beach seating, as well as the issues with room service and housekeeping. We understand how frustrating it can be when spots are difficult to find, and we apologize for any inconvenience this caused. Additionally, we regret that your room wasn’t serviced on time and that the coffee machine was often out of order. These are not the experiences we want for our guests, and we’re taking your feedback seriously to ensure improvements are made. We’re pleased that the maintenance team was able to address the issue with the toilet quickly, and we appreciate your understanding during the moments that didn’t meet your expectations. Your feedback will help us improve our services moving forward. Thank you again for sharing your experience. We hope you’ll consider staying with us again in the future, and we’ll work to make your next stay even more enjoyable. Kind Regards.
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Of course I read a lot of reviews before choosing Wild Orchid and a few mentioned the lack of seating around the pool and on the beach. I inquired to the hotel directly before booking about this and was told that there is plenty of seating. I'd estimate that there 120 seats for 300 people. It is written that there is no saving seats early but each day there were towels on almost every seat (pool & beach) by 7am. I went out early, 6:30 am, one day and after breakfast at 8am our seats were taken by others! It was obnoxiously crowded on the beach and the seating around the pool. We chose this place because we thought it would be the quiet, adult only, romantic. wrong wrong wrong....on the second day there the employees went on strike...no bartenders.....can you imagine????, only 1 restaurant open (out of 9), no housekeeping (not a big deal for us on the housekeeping), waited 3 days to get a robe delivered to the room. When we returned home I contacted Secrets/Hyatt to get somewhat compensated for what we just paid a lot of money for. I was offered the equivalent of a 1 nights stay in points and to sign a waiver stating that I wouldn't post my experience online. Just today I received the final reply from Secrets/Hyatt that was all they could offer me. I really expected a top tier vacation here and it was the first vacation that I couldn't wait to go home!
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Date of stay: November 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jodian Bucknor, Sales at Secrets Wild Orchid Montego Bay
Responded 4 weeks ago
Dear Valued Guest, We understand that your experience did not meet your expectations, and we apologize for the inconvenience or disappointment you may have encountered. It was never our intention, as we are committed to providing exceptional service to all our guests. Regarding your specific concerns, we would like to assure you that they have not gone unnoticed, and we will take the necessary steps to have them resolved. While an apology cannot change your experience, we offer same with all sincerity. Regards,
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I recently visited Secrets Montego Bay in Jamaica expecting it to be on a par with the Sandals resorts. I was very disappointed. Staff were very pleasant and bedrooms were clean and comfortable with lovely views. One reason I paid a large excess for preferred guest accommodation was for the private beach but I still needed to be up at 6.45 to get a sunbed with a shade in that section as by 7 the area was being bombarded by guests staying in the other parts of the hotel. Whether this was because the hotel was at capacity with the overwhelming influx of Becks Seeds guests from the USA and insufficient sunbeds on the main beach I am unsure. I even heard one saying isn’t this beach reserved for Becks??!! Because of the number of guests it meant sometimes waiting over an hour to get a table for dinner and the bars were insufficiently staffed to cope with the numbers meaning it could take a while to get a drink. I was most upset one evening when a major American football event was staged on huge screens in the main entertainment area (most eating reserved for Becks!) and one of the other open bars which meant access to the bar was virtually impossible. The normal entertainment programme that evening was moved to the beach - a complete insult to Silver Birds and the dance group - as there was no seating or bar service in the location and you had to stand on the beach to watch. I have never before been to a hotel where management were seen regularly walking around but not once did I see them either smile or engage with any guest - probably they realised that putting their huge profits above the comfort of the normal guests was not being accepted very well. I had pre-booked to return next year but have now cancelled as I felt let down by the quality of service. Even at check in I was left sitting as the one receptionist was dealing with another couple after which she left and a new receptionist didn’t even know I was waiting to check in. Then she was so intent in playing with her hair she didn’t give me as much information as the other girl seemed to give the other clients. On a minor note I thought it was surprising that on arrival there were no wet towels and welcome drink offered - a small detail but one which even lesser hotels seem to courteously provide. One last note I had been intending to visit the Spa whilst on holiday but the prices were extortionate so they seemed very short of business. I heard other guests remarking about the cost. Sorry Secrets but you did not reach my expectations for the money paid and I will probably not use the company again
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Date of stay: January 2025Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jodian Bucknor, Sales at Secrets Wild Orchid Montego Bay
Responded 7 Feb 2025
Dear Estelle, Thank you for choosing our resort for your recent vacation. We are disheartened to hear that you were not fully satisfied with your stay, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectations and based on your review, we missed that mark in some aspect. We have also considered your other feedback, which affected your comfort level. We assure you the concerns mentioned are not indicative of the norm; nonetheless we will share your feedback with our resort team to ensure other guests do not have a similar complaint. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our guests. We truly regret hearing that your expectations were not met. As with all feedback our team will conduct a detailed evaluation and implement steps to ensure we are upholding our commitment to making sure all guests are satisfied. Feel free to send us an email : info.sesmb@secretsresorts.com so that we can take a look. We would have liked it if you advised our management team of your discomfort to convert your experience. We hope you will allow us to welcome you back home and hopefully exceed your expectations. Kind Regards, Jodian Bucknor
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We have had several all inclusive experiences with resorts in cancun, punta cana, and Rivereria Maya. This was our first stay in a secrets location and first stay in jamaica for our 10 year wedding anniversary. I will say the beach was pretty and small but the pictures give you that expectation. It was a bit rocky in spots but overall a nice compact beach area. You may have trouble finding a spot, especially with shade but we have had that experience elsewhere also. Upon arrival, we passed all these honeymoon/anniversary/birthday banners on doors and unfortunately, when we arrived at our room there was no setup. I was disappointed because I knew it was requested in our room and nothing was present. We also had to wait for dinner 3 out of our 4 nights we were there. One night was a 3-hour wait, another 1.5 hours, and another a 30-minute delay in opening. I understand things happen, but I think there should be an accessible buffet or other dining if you don't want to wait for dinner. I shouldn't have to order room service to make sure I get food before 9 o'clock. The only reason the other dinner was on time was because we had to wait in line for 30 minutes before opening to get food at 6. For us being on vacation hopefully means I am not on a schedule. If you don't rush down to wait the restaurants will be full and you will wait till they empty back out. I did call the first morning we were there to schedule the hibachi grill so we could hopefully enjoy that. Unfortunately, they didn't even have any openings till Friday which was 4 more nights away which wasn't even within our stay. They did offer me to come to the 9 o clock dinner the next night and purchase the lobster which I think was $150 a person. That is a bit ridiculous and disappointing as well. I don't know if there are too many people or not enough restaurants but this was a very frustrating part of our trip. The overall service for us was nothing exceptional. Some staff went above expectations but most did not. This is different from our other all-inclusive experiences. Overall, Jamaica was a beautiful place, unfortunately, this will not make us book another trip to a Secrets location nor go back to Jamaica.
Ps. Don't do the 90-minute sales pitch. Save your time and spend the extra money on your excursions or spa treatment.
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Date of stay: February 2025
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jodian Bucknor, Sales at Secrets Wild Orchid Montego Bay
Responded 1 week ago
Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re very sorry to hear that your stay didn’t meet your expectations, especially as you were celebrating such a special occasion. We understand how important it is to feel valued during milestones like a 10-year wedding anniversary, and we sincerely apologize for the oversight with your room setup and the frustration this caused. We also appreciate your feedback about the wait times for dinner and the difficulty in securing restaurant reservations. We completely understand how this can impact the overall enjoyment of your vacation, and we’re sorry for the inconvenience it caused. Your comments will be shared with our team as we work to improve the dining experience and explore better ways to manage restaurant availability. We take your concerns about service to heart and will continue to train our team to ensure that all guests feel welcomed and cared for throughout their stay. We truly appreciate your honesty, and we will use your feedback to improve in these areas moving forward. We’re grateful for your input and hope that, despite the challenges you experienced, you’ll consider giving us another chance in the future. We wish you many more happy anniversaries ahead, and we thank you again for your review. Warm regards.
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I don't usually waste my time writing reviews, but in this case I think I'll help a lot of people. I won't say 100%, but 90% of the employees weren't friendly. That's fine, but they didn't care at all about solving anything! We upgraded to the preferential club to have exclusive treatment, as we always do at other resorts. Every morning when we arrived at the beach in the preferential area to get a chair at 8am, they were already occupied by occupants of the other buildings, most of whom were not preferential. When I complained, they said that if I paid $150 per room per day they would make the reservation for me. It seems like a joke after I only paid $1050 for the upgrade to be in the preferential area! It doesn't make any sense! There are only two restaurants that you need to make a reservation to eat at. We stayed at the hotel for 8 days, and on the first day they said that there were no more reservations available. Seriously? We paid over $10k for 1 week and you guys can't find a way to accommodate 3 people for the whole week? We only need 1 day to try the Hibashy And there was no point in talking to anyone, supervisor, manager, general manager, you'll just get angrier, one more ignorant than the other! They want to sell you everything, to get a table you have to buy wine, otherwise they don't guarantee anything! The Share team, my God. They don't say it's a time share, they offer you everything to go, and say you can leave at any time, hahaha, 3 hours of despair lol, everyone treats you very well, one smile more beautiful than the other you'll even think you're at another resort. They start asking for $120,000 for the package and keep changing managers and lowering it until it reaches $5300, then when you say NO, omg everyone gets ugly, no one smiles anymore, embarrassing! New Year's Eve, if you want to make sure you won't spend New Year's Eve eating standing up, they offer packages for $200 per person, lol! So we decided to make sure we wouldn't eat standing up on New Year's Eve, and we reserved 4 tables to spend with friends, we bought 4 bottles of wine, they only charged us 7! Hahaha I know it sounds like a joke, but it's not, and to get out those 3 additional bottles, another 3 hours trying. Tip: don't wait until it's time to leave to check out your hotel expenses, and that's where the trick is, you get off thinking it's going to be a smooth check out your taxi arrives to take you to the airport, and then you're faced with additional charges, and note that the person who is closing your account can't delete anything, so they'll make a phone call, then that person will call the manager, the manager the general manager, the director, the vice president, and then they have to wait for the president's email to see if they authorize the removal! My friend, you've already lost taxis, planes, wives, etc. I know some people will say, "Wow, I've been to that resort and I loved it, blah blah blah blah!"nele ice me go to other chain , highter chance to be happy !
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jodian Bucknor, Sales at Secrets Wild Orchid Montego Bay
Responded 9 Jan 2025
Dear Valued Guest, Thank you for sharing the review of your stay at our resort. We are extremely disheartened that you were dissatisfied with your experience and extremely sorry to have disappointed you, our valued guest. We are respectful of the opinions you have expressed and recognize that one person’s specific experience can only be judged by that individual. We do request that guests on the property please notify us of anything that does not meet their standards as we are always willing to work with our guests to make sure you walk away feeling like your stay was money well spent. We assure you the concerns mentioned are not indicative of the norm; nonetheless we will share your feedback with our resort team to ensure other guests do not have a similar complaint. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity. We hope that you will give us another opportunity to meet and exceed your expectations in the future. Kind Regards,
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Our 15th visit to Jamaica we chose to stay at Secrets. We had a garden room on the ground floor great accessibility to the pool and beach. The room was lovely hit and miss with coffee and tea facilities room service was excellent so was the food. Housekeeping I felt they were short staffed as some days the room wasn’t done til 4.30 we only had a full set of towels and face cloths probably twice in 3 weeks. Floor wasn’t swept and we had ripped pillowcases. Toilet roll was scarce and one day I had to go hunting down housekeeping. We’ve never had a mosquito problem in Jamaica but we were eaten alive even in the room we couldn’t really sit outside the room because of this. The beach was lovely and the pool but the constant tacky music that was piped around the resort drove us nuts I even knew what song what was coming next! We tried to smother the speakers with towels and asked staff to turn it off it conflicts with the music from the pool. Oshin Levi were fantastic with the entertainment and worked very hard. The restaurants were fabulous especially French and Italian cheveraldo kenroy Devon were fantastic The barman in the Piano bar was rude and blatantly served people around us and ignored us on our first night so we never visited again. The music and singers at night were fantastic. The pool service was ok but lacked staff not up to standard the ran out of brandy and ice on a few occasions this is a 5 star hotel! The pool area wasn’t cleaned and I picked up straws glass and rubbish most days. I felt the hotel was understaffed.
It was a lovely holiday but the small stuff didn’t make a five star review. We are returning to beautiful Jamaica in January but not here
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip:Take plenty of mosquito spray
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Serene Lloyd, Sales at Secrets Wild Orchid Montego Bay
Responded 13 Nov 2023
Dear Valued Guest: Thank you for taking the time to share your review of your stay. We are very sorry to hear of the disappointing experience you had at our resort and would like to express our deepest apologies. At Secrets Wild Orchid, we aim to provide exemplary customer service to our valued guests and truly regret that we missed this mark with you. It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. We have always sought to recruit socially engaging employees with pleasant personalities, as we are fully aware that our team members are our greatest assets, so it is disheartening if you felt like your experience did not reflect this. Training continues to be a vital part of our improvement plan and as such, we have shared your feedback with our management team for action as required. We would like to think that you will give us another opportunity and visit one of our many hotels in the future. Best Regards, Serene Lloyd
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The sheets had marks on them such as blood or dirt marks from the sheets being dragged. The rugs on the floor near the bed were ripped in places. The shower head was leaking and spraying out water from the top and I had to request for it to be fixed. There was a shortage of washcloths every single day that we were there and requests were made at least 3 times per day for them which is unheard of! The response that I received was we are short staffed. If you are short staffed you should not accept more reservations than the current staff can handle on a daily basis. Buffet staff was very unfriendly and looked over worked. Front Desk never answers the phone. I literally had to walk downstairs from the 4th floor in order to speak to someone about multiple attempts to get washcloths. Washcloths are a part of housekeeping cleaning the room every day (an amenity that I paid for)!
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jodian Bucknor, Sales at Secrets Wild Orchid Montego Bay
Responded 20 Aug 2024
Dear Valued Guest, It is with regret that we read the comments about some issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. Please accept my apologies if we don't exceed your individual customer expectations, if you visit us again, please come to us during your stay with all concerns. As far as we can, we always try to accommodate our guests according to their references, because nothing matters more to us to make guests as comfortable and happy as possible that’s why we would like to restore your confidence in Breathless Montego Bay. While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience. Kind Regards, Jodian Bucknor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went for the Christmas holidays, it was full but there was nearly no wait for restaurants. The beach lounge chairs got full because people who have privilege rooms go to the regular side because the beach is nicer. But if you reserve your chairs around 7am you’ll have no problem. So it depends if you are an early riser or not!
There are more places to choose from in the Montego Bay area.
PRICE RANGE
₹43,909 - ₹71,385 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets wild orchid montego bay hotel montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego Bay
NUMBER OF ROOMS
350
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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