Sandals Royal Caribbean
The overwater bungalows that faced the resort
Traveller (11222)
Panorama at the Sandals Royal Caribbean Resort and Private Island
360
Panoramas (16)
The overwater bungalows that faced the resort
Room & Suite (2107)
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About

#5 of 17 all-inclusives in Montego Bay
4.5 of 5 bubbles
Location
4.3 of 5 bubbles
Rooms
4.2 of 5 bubbles
Value
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.5 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
It’s true, the adults-only Sandals Royal Caribbean in Montego Bay Jamaica has its own private island. On this island, you’ll find Bali-inspired beach cabanas and an intricately positioned Thai restaurant, seemingly awaiting your arrival. This and all the other luxurious elements at the resort, like the Over-the-Water Private Island Butler Villas with infinity pools and Tranquility Soaking Tubs for two in select rooms, were created for that ‘WOW’ factor—and wow it will. With accommodation options like the Swim-Up Crystal Lagoon Suites, 9 distinctive restaurants, 5 bars including swim-up bars, land and water sports and more, the odds are in your favor for a truly memorable vacation. While in Jamaica, don’t miss out on activities like bamboo river rafting, catamaran cruising, and even ATV adventures to make the most of your stay.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Diving
Free airport transportation
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Tennis court
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Laptop safe
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Great View
Hotel links

Location

Mahoe Cl, Montego Bay 167 Jamaica
4.5
4.5 of 5 bubbles9,103 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Sandals Royal Caribbean is often commended for its cleanliness, with well-kept rooms and grounds, though housekeeping can lag at times. The staff's service receives a mixed response; some guests find them warm and attentive, whereas others face slower services. While the hotel's vibrant entertainment and ambiance are highlights for many, noise levels and aged rooms have been drawbacks for some. Its location is widely appreciated for the scenic beachfront and proximity to the airport. Room experiences vary, with complaints of maintenance issues offsetting the clean and spacious accommodations. Despite enjoying the diverse dining options and water activities, guests have called out the hotel's value, pointing to high costs and unmet expectations.
Location
Convenient
Atmosphere
Lively
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Comprehensive

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Detailed Reviews
Josh M wrote a review 2 Feb
+1
4.0 of 5 bubbles
We stayed in category BBC beachfront butler suite with balcony room 6307. This is a corner suite with a wrap around balcony. The balcony is amazing and the oceanfront views are breathtaking. There is a walk in shower with rain head and standard shower head, a double vanity, and a toilet. There is no door separating the toilet from the rest of the bathroom. The room was well appointed and very comfortable.
Our butlers, Gay Ann and Marjorie were fantastic and made sure our stay was all we wanted it to be.
The bartenders, Shawayne, John Carlos, Shevoy, Tracy Ann, and many others, showed outstanding service and made sure that we were well hydrated.
Diana, on the private island, is a beautiful soul who you must meet. She’s a parrot.
I give this trip 4 stars for a couple of reasons. This is my 5th stay at sandals, and it seems as though the brand is dumbing down the experience. We used to get a complimentary private transfer to and from MBJ airport when having a butler room. They did away with this option. They used to have Grey goose vodka…no longer. They used to have fresh coconuts on the resort and they would slice it open and add Appleton rum (delicious)… again… no more. I even requested it…nope. We had coconuts at our last stay at sandals Negril back in November…not this time. I made specific, reasonable requests for our room prior to the trip by filling out the form…again, not accommodating. Just disappointing, especially since Sandals is commanding $10k+ for some of these rooms, and they have dumbed down the experience. Raise the price and take away amenities….is how it seems. I love the brand, the people, the island, the beach, the views….i just wish they would improve their level of expectation, not reduce it.
Lastly, i do wish they had REAL juice…at least 100% juice. Almost every juice they use has added sugar, artificial colors, flavors, this or that…i do not want the added sugar or artificial sweetener. Even the orange juice wasn’t 100% juice…unnecessary additives which are just not healthy whatsoever. Please improve this, or at a bare minimum, have 100% juice as an option for those wishing to not consume artificial stuff.
Sandals is amazing…you’ll have a great time….but there is definitely room for improvement. I certainly hope i do not notice even more amenities removed on my next stay which is coming up soon.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jarrid Williams, Other at Sandals Royal Caribbean
Responded 2 weeks ago
Thank you for taking the time to share your thoughts with us. We’re delighted to hear that you enjoyed the stunning views from your suite, and that Gay Ann, Marjorie, and the rest of our team provided excellent service throughout your stay. It's wonderful to know that you had such a memorable experience with the bartenders and Diana on the private island. We also appreciate your constructive feedback about the changes to some of our amenities, as well as your thoughts on the juice offerings. We understand your concerns, and we are always looking for ways to improve our guest experience. Rest assured, we’ll pass along your feedback to the appropriate teams for review. We look forward to welcoming you back on your next visit, and we hope to exceed your expectations.
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Couple-in-Carmel wrote a review Sept 2024
4.0 of 5 bubbles
This was our first trip to a Sandals resort and we loved it. We stayed 10 nights at Royal Caribbean for our 31st Anniversary. The service was outstanding and we stayed in the Windsor Beachfront walkout unit and it was a perfect location.

Food - There were plenty of options to choose from and everything was very good with excellent service. I'm a vegetarian and there was plenty of options at all the restaurants and buffet. Our three favorites were Bombay, Le Jardinier at Royal Caribbean and Butch's Steakhouse at Montego Bay.
Beach and Pools - The beach was nice but a little small but the water was awesome with minimal seaweed. The pool is small but large enough since most people were on the beach. The Butlers do go out early to reserve most of the chairs and good locations so if you want a chair with an umbrella you got to get out to the beach by 6:30am. This wasn't a problem for us since we like to get up early and walk the beach. It was a little annoying that the Butlers took all the chairs and the their guest never showed up to use them.

Spa - We had the BEST couples massage ever. We choose to have the massage done on the private island and it was amazing. We got the 60 minute massage but will definitely go for the 90 minute message next time. We met Cloyo one of our masseuse's on the beach and she not only recommended sunburn recovery lotion since I had bad sun burn we booked our massage through her as well. She was awesome and hope to have her again next time.

Beach Bar - The beach bar and service was excellent with a nice selection of food and drinks throughout the day. We never had to look to far for someone to bring us a drink and there was always someone asking if we needed anything.

Here's a list of team members that made our vacation exceptional.

Le Jardinier - Restaurant Manager - Synovia made sure we got a table right away and she checked in constantly. Chef Ingrid was PHENOMENAL and she went above and beyond to make sure all the guest were satisfied and the food was amazing. Our server Britany was so friendly and nice.

BIG SHOUTOUT to our bartender and absolute favorite Sandals employee Marvin. He went above and beyond to make sure we had a full glass and made us his signature drink the No Problem. Sandals should add the No Problem to their cocktail menu. Horeece was also a great bartender and very personable as well. The main bar had two great bartenders Morris and Mario.

Rolando helo us book our next two trips - Thank You!!
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Review collected in partnership with this hotel
Date of stay: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jarrid Williams, Other at Sandals Royal Caribbean
Responded 11 Sept 2024
Thank you for sharing your wonderful experience with us! We’re delighted to hear that your first stay at a Sandals resort for your 31st anniversary was so memorable. It’s fantastic that you enjoyed the Windsor Beachfront walkout unit, the variety of food options, and the excellent service. We’re especially pleased that you found our vegetarian options plentiful and enjoyed dining at Bombay, Le Jardinier, and Butch’s Steakhouse. Your feedback about the beach, pools, and early chair reservations is valuable, and we’re glad that it didn’t hinder your enjoyment. It’s great to hear that you had the best couples massage on the private island and that Cloyo’s recommendation and service made it even more special. We’re also thrilled that the beach bar service and our team members, including Marvin, Horeece, Morris, Mario, and Rolando, stood out during your stay. Thank you for taking the time to highlight all the aspects of your trip. We look forward to welcoming you back for another exceptional vacation!
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tobrien2020 wrote a review Oct 2024
Lancaster, New York
4.0 of 5 bubbles
Trip was delayed due to hurricane Milton, contacted Sandals after flights cancelled. They were able to rebook flights and get us new days to stay later that week. We stayed in the newer High Grover building and rooms are large and modern. Tried to call the first day to get some dinner reservation, phone rang and rang and rang. Made one reservation after calling again, so we thought. French restaurant was busy next night with a table of 14 and we were not on the reservation list. but told we had a reservation at Butch's later that week, (at SMB) but couldn't get confirmation of that on the Sandals app.. Walk ups seem to be the normal trend. Being a small resort and expanding with another building of rooms to the west, they might need to open Spices for dinner buffet too. Beach is small and could use more lounge chairs for non-butler guest. Main pool is cloudy at times and needs to be skimmed more often. Pool activities were fun and entertaining. Pool swim up bar was always keeping the drinks flowing and lounge chairs available everyday we sat their. Food is very good at all the restaurant and all the staff are friendly and helpful. Took a day tour to Sandals Negril and Rick's Cafe. It was a great way to see outside Montego Bay area. We rebooked SRC at the resort but may try a different Sandals to change it up. Sandals arrival suite at the airport is a great feature when waiting for transfer. Mobay at the airport was a good deal for departure comfort, but line at SWA to check bags might make it useless as the line was long. TSA lines were short so Mobay express lane didn't make a difference in time for us. 5th Sandals 2nd in Jamaica.
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Review collected in partnership with this hotel
Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jarrid Williams, Other at Sandals Royal Caribbean
Responded 22 Oct 2024
Thank you for sharing your experience with us! We’re glad to hear that Sandals was able to assist you with rebooking your flights and accommodations after the hurricane delay. It's great to know you enjoyed your stay in the High Grover building and found the rooms large and modern. We appreciate your feedback regarding the reservation process and will look into improving communication to ensure guests have a smoother dining experience. It’s also noted that more lounge chairs for non-butler guests and a dinner buffet option at Spices could enhance the overall experience. We’re pleased to hear you enjoyed the pool activities and the friendly service from our staff. The day tour to Sandals Negril and Rick’s Cafe sounds like a fantastic way to explore more of Jamaica! Thank you for considering another visit to Sandals. We look forward to welcoming you back, whether it's to Sandals Royal Caribbean or a different location for a fresh experience!
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Mike G wrote a review Sept 2024
5.0 of 5 bubbles
Where to start! Everything was over the top! We splurged and stayed in the over the water bungalow and had the best experience of our life! My wife and I had b=never had "butler" service but both Kishanne and Candice made certain we needed nothing! If you are going to this resort in the butler level rooms I would ask for them but they primarily only do the over the water bungalows.

Gelndon was the chef for our candle light dinner on the beach and he prepared a masterpiece of steak and lobster that was out of this world.

We tried our first EVER resort massage and it was 90 minutes of heaven on earth. We enjoyed them so much that we went back on our last day and Hileaha was kind enough to return on her off day to make certain we received the same level of excellence!

The bungalow we stayed in had the glass floor at the foot of the bed and the water below was extremely clear although we really did not see many fish! The only downside to our bungalow was the pool like ladder you had to use to "drop" into the water. They did provide a floating ring tethered to the ladder that 2 people could float in but getting drinks down to the wring was problomatic!

Everyone asks "would you go back?" The answer is a definite YES. If we decided not to spring for the bungalow we would still shoot for the "butler élite" level room because the butlers really make the experience!

Sandals Royal Caribbean had enough restaurants to choose from the the sister resort is a 10 minute drive away offering yet more dining options. We took a free shuttle there and ate at Butch's and had a decent steak and lobster combination. My wife had the prime rib which truthfully was better than the filet I had
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Review collected in partnership with this hotel
Date of stay: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jarrid Williams, Other at Sandals Royal Caribbean
Responded 11 Sept 2024
Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Sandals Royal Caribbean. Your positive comments motivate us to continue striving for excellence and to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. We hope to see you again soon. We appreciate you taking the time to share your rating with us.
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Derrick R wrote a review Dec 2024
5.0 of 5 bubbles
4.7/5
Pros-"Welcome Home" as you arrive and are greeted with towels to refresh yourself. We had a Butler level room. We waiting in an area with snacks and drinks for our Butler.

(side note-I highly recommend the Mobay service for arrival and departure, folks it will save you time and the guidance can help relieve stress and on to the lounge for refreshments while waiting on your ride to the resort or awaiting your flight back home)

Once our Butler, Sherry Ann, arrived that's when the real pampering started. She was upbeat and showed us around the resort and to our room. I completed the check in process ahead of time online and once in the room we were given a quick review of information. Oh yes, and there was fresh fruit, wine glasses, and non-alcoholic juice chilling. (per our butler request form-non alcoholic). Throughout our stay Sherry Ann continued to surprise with snacks, beverages, and guidance to make our trip even more special. We also had another Butler that worked opposite at times when Sherry Ann was not working, but it seems we saw more of her than the other, maybe due in part to their work schedules.

Food-We ate at LaTavola (yummmmy steak-yes, I ordered a steak at an Italian restaurant), Tokyo Jo's at Montego Bay, Bombaay. Also, if you want quick food and not the wait go to Spices Buffet for a good mixture of choices.

Excursion-We went to the Dolphin Cove and interacted with a dolphin, that was my most adventurous event-lunch was included in the price for this excursion. We wanted to go on the glass bottom boat, but the weather did not permit the day we reserved.

Entertainment-If you just want to chill at the pool there is entertainment, at night "Showtime" Ashein-the-Machine, Lady J, Gavin (Chippee), various very talented entertainers-I do not remember all of the names. These people work so hard and you get the for sure family feeling while on this resort. The night that we shuttled over to Montego Bay there were talented fire entertainers.

There was an offer to rebook before leaving with a good deal and I did so in the Loyalty office.

Con-(and this by no means stopped me from rebooking here or ruined my trip)
There are cats! More prevalent in the evening I would say. I recommend management notifying prospective guests ahead of time prior to their first visit to the resort as a courtesy. (If it is stated somewhere by Sandals ahead of time I do not recall seeing it). One night at a restaurant that was outside only dining they were quite prevalent by our table. One on the ledge by my seat.

But again, this by no means ruined my stay and I have already booked to return. Reserve at Royal Caribbean and if you want more noise and hype one or two nights head over to Montego Bay near by.
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Date of stay: November 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jarrid Williams, Other at Sandals Royal Caribbean
Responded 29 Dec 2024
Thank you so much for taking the time to share your detailed review! We're thrilled to hear that your experience at Sandals Royal Caribbean was filled with wonderful moments. It's fantastic that Sherry Ann and the team made your stay extra special with their attentive service and thoughtful surprises. We're also glad you enjoyed the dining options, the Dolphin Cove excursion, and the entertainment—our team truly works hard to create that family atmosphere. We appreciate your feedback about the cats and will certainly take that into consideration for future guests. We're happy to hear it didn't impact your overall experience, and we're excited that you've already booked your return visit! We look forward to welcoming you back for another unforgettable stay.
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Lauren G wrote a review Nov 2024
5.0 of 5 bubbles
My husband and I loved our time at Sandals Royal Caribbean! From our arrival to our departure, the staff were all so warm, welcoming, and professional. Our room was clean, comfortable, and impressive. The resort was well maintained and well stocked; we never encountered an issue where they were out of anything. The food and beverages all tasted fresh and delicious. The beaches and pools were well cared for and absolutely delightful. The boat service to the off-shore island was very reliable and quick, a real pleasure, and the island itself was a special treat that we really enjoyed! The room we wound up having booked was a butler service room, and though my husband and I were apprehensive around having a butler (we're super low-key and low-maintenance, so it's not really our type of thing) the two butlers we had were amazing! Andre, aka Bossy (who was anything but) and GayAnn were truly wonderful! They were attentive without being overbearing or invasive, super warm and professional, and they made our stay extra special. We can't say enough great things about our stay, and we will definitely be back!
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Date of stay: November 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jarrid Williams, Other at Sandals Royal Caribbean
Responded 28 Nov 2024
Thank you for sharing such a glowing review of your stay at Sandals Royal Caribbean! It sounds like you and your husband had an absolutely incredible experience from start to finish. From the warm and professional staff to the clean and well-maintained resort, everything seems to have exceeded your expectations. We're delighted to hear how much you enjoyed the food, beverages, and the convenience of the boat service to the private island—what a treat! It’s also heartwarming to know that Andre ("Bossy") and GayAnn made your butler experience so enjoyable, even though it’s not typically your style.  We’re so glad your time was special and memorable, and we can’t wait to welcome you back for another fantastic stay!
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KarenE wrote a review Nov 2024
Canton, Massachusetts
5.0 of 5 bubbles
We returned on November 4 after spending 9 nights at the Royal Caribbean and had a fantastic trip. This was our 16th Sandals trip, our fourth time at the Royal, the last having been 7 years ago. We stayed in the Caribbean Grande Luxe Room in the Caernarvon building which was a nice, quiet location. This is the rainy season, so we did have a shower or two almost every day but never a totally rainy day. The staff is absolutely amazing, so friendly, hardworking and helpful. These are just a few of the staff I wanted to recognize: Tracy-Ann at the quiet pool who had an unbelievable memory keeping everyone's drink orders spot on! Darnet at the breakfast buffet, who every morning would greet us with a smile and who also helped save a little bird who had crashed into the glass on the patio. Tremaine (AKA Stevie) at the main pool was always hard at work cleaning and setting up each morning and always came by to say hello to my husband and me. And finally, Janessa from the Loyalty Desk with her beautiful smile who was such a big help to us and also in setting up our dinner reservations. Again, Sandals did not disappoint!
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Date of stay: October 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jarrid Williams, Other at Sandals Royal Caribbean
Responded 26 Nov 2024
Thank you for sharing your amazing feedback from your 16th Sandals trip! We're delighted to hear that your stay at the Royal Caribbean was so memorable, and we truly appreciate your loyalty over the years. It’s wonderful to know that Tracy-Ann, Darnet, Tremaine (Stevie), and Janessa helped make your experience exceptional. We'll be sure to pass along your kind words to them—they'll be thrilled to know they made such a positive impact on your stay! We can't wait to welcome you back to Sandals for your next adventure. Thank you once again for choosing us, and we look forward to your 17th trip!
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Elizabeth N wrote a review Mar 2023
Dexter, New York
3.0 of 5 bubbles
This was our third trip to the Royal Carribean Resort. When we booked our room, we were told the Kensington building was fully booked and we would have to take a more expensive room that included a butler. We told the agent we didn't want a butler and were told it was part of the package. The room was beautiful, but unnecessary for our needs. While we were there, we observed unused rooms in the Kensnigton building. Two couples, in our group, requested ground floors, just before we arrived and they were able to be accommodated. So there must have been rooms available. We were disappointed in the booking process.

Our housekeepers were great. They were attentive and anticipated our needs.

The food was mediocre. The only food that seemed freshly made was the omelets, Thai food and Italian. We attended the Loyalty dinner and the steak and lobster served was tough, difficult to cut and the mashed potatoes had been sitting on the plate for sometime.
We will not be returning to this resort.
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Review collected in partnership with this hotel
Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maxeed Francis, Owner at Sandals Royal Caribbean
Responded 30 Mar 2023
Thank you for providing feedback on Sandals Royal Caribbean. We are happy to have had the pleasure of hosting you; however, having read your review, it seems there have been several aspects of your stay that were not in line with your expectations. Just to clarify, our agents do their best to answer all guest questions during the booking process so that the perfect room can be chosen. We cannot guarantee specific room assignments as well as room location until check-in, and this is based on availability. We were also particularly surprised to read your comments regarding food and beverage, as we usually receive very positive feedback in this area. We are therefore sorry if you were not similarly impressed. Whenever possible, our chefs and Food and Beverage Concierge are always willing to accommodate guests' requests for special food preparations based on their preferences and tastes. Rest assured that the anomalies mentioned are certainly not indicative of the norm. Your observations will be shared with our management team, as most of the changes we make at the resort level are a direct result of the feedback we receive from our guests. We remain dedicated to offering a service where we go above and beyond for our guests, ensuring that the memories attained will leave a smile on every face. Your review is greatly appreciated, and we do hope that we will be welcoming you back to one of our resorts in the future!
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765haydee5 wrote a review Jan 2024
El Paso, Texas
1.0 of 5 bubbles
Completely dissatisfied with resort from the very beginning. On the first day of arrival we were continuously reminded by the host and service crew about compensation (tips) for the service provided! One must make reservations to attend certain restaurants but for the 4 days we were there there was no availability for one of the restaurants. We were asked to continuously check with the reservation desk to verify if any cancellations had been placed. We ended up reserving at the Thai restaurant to have a place to have dinner…the main course that was listed on the menu was not available that particular night and to top it off they had ran out of every dessert, so no dessert either. The next day we found some type of rodent droppings, video and pics were taken!!! We notified the front desk about the finding and it took 3 notices before they came up to sanitize the room, there was supposed to be a follow up by a supervisor but that never happened. The day after, we went to the French restaurant, once again, food not available, they didn’t have the cordon blue. Was shocked about how bad the experience was due to high ratings. Our anniversary vacation was ruined!!!
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Review collected in partnership with this hotel
Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shawn Redhead, Other at Sandals Royal Caribbean
Responded 6 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay at Sandals Royal Caribbean. Your concerns are of utmost importance to us, and we appreciate your patience as we address each issue raised. We are deeply sorry to hear about the inconveniences you faced with restaurant reservations and the unavailability of certain menu items. This falls short of the high standards we strive to maintain, and we are conducting a thorough review of our reservation and dining processes to ensure such issues are rectified promptly. Rest assured, we are investigating the claims in your review. We understand the significance of celebrating special occasions like anniversaries, and it is disheartening to learn that your experience fell short of your expectations. If you would be willing to provide us with more details about your stay, including your reservation information, we would appreciate the opportunity to investigate further and make amends. You can reach us directly through customersupport@sandals.com. Once again, we apologize for the shortcomings you experienced, and we hope to have the opportunity to restore your faith in Sandals Resorts in the future.
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JMavin34 wrote a review 3 Feb
3.0 of 5 bubbles
We stayed for 3 nights as a group of three couples. The resort itself is nice enough - clean rooms, convenient location, plenty of pools and beach options. Major drawbacks: the check in process is not smooth at all - it takes a long time because they do ~10-15 minute individual tours of the rooms to show you every single unnecessary thing like how to turn on lights or where the hair dryer is. We waited about 30 minutes for someone to be available to show us to our room, and weren't offered to go eat lunch or anything in the meantime. 50% of the staff is really nice and 50% is pretty rude. We had a really negative interactive with one of the bartenders - he asked us to tip him and we were very confused since Sandals has a no tip policy and claims their staff can't accept gifts unless they are butlers or work in the spa. We laughed it off and then the guy said "Don't come back to my bar. Go to a different bar from now on" which is truly insane and made us all feel so uncomfortable. Finally, it was really hard to get dinner reservations for six people and we had very few options - and it's annoying because the restaurants themselves are never crowded and always have plenty of empty tables, but because of staffing or cooking capacity, they can't actually seat people to full capacity. Overall, we had a fun time with our friends but I would not return to this resort or recommend it highly to others.
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Review collected in partnership with this hotel
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jarrid Williams, Other at Sandals Royal Caribbean
Responded 1 week ago
Thank you for sharing your experience with us. We’re happy to hear you appreciated the resort’s cleanliness, convenient location, and variety of pools and beach options. However, we’re truly sorry to learn that certain aspects of your stay did not meet your expectations. Your comments about the check-in process are noted, and we sincerely apologize for any inconvenience caused by the delay and lengthy room introduction. We strive to offer a warm welcome and a smooth start to each guest’s stay, and it’s clear there’s room for improvement. The interaction you described with the bartender is deeply concerning, as it does not reflect our standards of service or our no-tipping policy. We assure you that this will be addressed with our team to prevent such situations in the future. Regarding restaurant reservations, we understand how frustrating it can be to experience limited availability, especially when tables appear unoccupied. We are working to optimize our dining services to provide a more seamless experience for larger groups. We value your feedback and will use it to make necessary improvements. We sincerely hope that you will reconsider and give us an opportunity to provide you with the excellent experience that so many of our guests have come to know and love.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Answer from Bob_N_Ruthie
Pensacola, Florida
We've never had an issue. Our room was a bit too chilly for us this time around, but we were able to control the temperature.
Answer from Kimberly T
Michigan
Our room was freezing! I actually had to bump it up a couple of times (when my husband wasn’t looking lol) definitely was in great working condition. This is our 4th Sandals and we have never experienced bad ac! 😊
Answer from Bob K
Rehoboth Beach, Delaware
We just returned from RC and the new Balmoral building is due to open on Feb 1 from what we're told. They were working on the beach all week and that appears to be almost done. The newest building where the Kensington was is just under construction right next to the Balmoral building you're stayin in so I would imagine, depending on where your room is, you will hear some noise. They don't start too early or work late though. We did tour the building and it's beautiful.
Answer from KarenE
Canton, Massachusetts
Hi! Looks like a long ride, like close to 3 hours? We flew into Montego Bay airport which is only 15 minutes away.
Answer from Vacationerjunkie
We don’t do excursions but as long as you book with a reputable company you’ll be fine. I recommend island routes. They are a part of sandals and are on site. They will make sure you’re completely safe. We know several people that book with them every trip.
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Steve H wrote a tip Yesterday
2.0 of 5 bubbles
"Skip Jamaica and hit the Bahamas instead. Wind was crazy every day. "
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Paul C wrote a tip 16 Feb
1.0 of 5 bubbles
"Don't go"
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Joann J wrote a tip 13 Feb
1.0 of 5 bubbles
"Don’t expect any help with the unexpected, very poor customer service from management. Everybody else was excellent, housekeeping the best!"
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Tom H wrote a tip 11 Feb
Colchester, Connecticut
5.0 of 5 bubbles
"Butler will help ensure you get good chairs."
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Jenae J wrote a tip 7 Feb
1.0 of 5 bubbles
"If you are getting married at this location out source your own hair and makeup styles."
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Not the right property for you?
There are more places to choose from in the Montego Bay area.
PRICE RANGE
₹49,488 - ₹79,267 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals royal caribbean hotel montego bay, sandals royal caribbean montego bay, sandals royal caribbean resort jamaica
LOCATION
CaribbeanJamaicaSaint James ParishMontego Bay
NUMBER OF ROOMS
272
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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SANDALS ROYAL CARIBBEAN (Montego Bay) - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Sandals Royal Caribbean
Which popular attractions are close to Sandals Royal Caribbean?
Nearby attractions include Fantasy Tours Jamaica (7.8 km), Uton's Private Tours (6.8 km), and Rose Hall Great House (6.4 km).
What are some of the property amenities at Sandals Royal Caribbean?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Sandals Royal Caribbean?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sandals Royal Caribbean?
Yes, free parking is available to guests.
What are some restaurants close to Sandals Royal Caribbean?
Conveniently located restaurants include Sugar Mill, Mystic India, and Juici Patties.
Are there opportunities to exercise at Sandals Royal Caribbean?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sandals Royal Caribbean have an airport shuttle?
Yes, Sandals Royal Caribbean offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sandals Royal Caribbean have airport transportation?
Yes, Sandals Royal Caribbean offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandals Royal Caribbean?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandals Royal Caribbean offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sandals Royal Caribbean?
Many travellers enjoy visiting Rose Hall Great House (6.4 km), Barnett Estate Plantation (7.0 km), and The Cage (5.2 km).
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