Hotel Riu Reggae
Mahoe Bay, Montego Bay Jamaica
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Avg. ₹48,757 /night, 2/17 - 2/18
₹48,757
per night
₹46,715
per night
₹44,672
per night
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About
#5 of 17 all-inclusives in Montego Bay
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Adults Only & 24 H All Inclusive Hotel Riu Reggae opens all year round and is located on the beautiful Mahoe Bay beach next to the Hotel Riu Palace Jamaica and Riu Montego Bay. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal due to its proximity to Sangster Montego Bay Airport MBJ (3 km) and Montego Bay (5 km) and invites you to explore the area. The hotel has 454 comfortably furnished rooms and offers modern amenities. Relax in the spa area or get in shape at the gym. 3 outdoor infinity pools. Day and evening entertainment, as well as our Pacha Discotheque in the neighboring Hotel Riu Montego Bay. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Italian and Asian, Kulinarium restaurants and Steakhouse, as well as 4 bars. Join our #RiuParty at the Hotel Riu Montego Bay. Do you like to enjoy the best parties during your holidays? RiuParty is made for you! Dance to the rhythm of the best DJ's music and be transformed by the shows and performances that each party offers you. Take advantage of your All Inclusive and access for free to the best #RiuParty at the Riu Montego Bay hotel.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Aerobics
Free shuttle or taxi services
Internet
Fitness classes
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Private balcony
Safe
Laptop safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Bay View
Location
Mahoe Bay, Montego Bay Jamaica
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 45 out of 100
45
Sangster Intl Airport
3.2 km•
See all flights
Car Hire
117 Restaurants
within 10 kilometers
Reviews
4.0
3,751 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Hotel Riu Reggae, an adults-only all-inclusive getaway, is well-liked for its prime location near the airport and entertainment amenities. Guests commend the service but occasionally encounter less-than-friendly staff. While some travelers find the hotel's value questionable due to unexpected charges, the range of amenities and entertainment options generally receive praise, despite noise complaints and inconsistent food quality.
Rooms are a subject of mixed reviews concerning availability and cleanliness, with noise being a common issue. The hotel's cleanliness garners positive remarks, and its vibrant, party-like atmosphere is a highlight for those who enjoy lively surroundings.
Location
Convenient
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Spotless
Noise level
Noisy
Service
Inconsistent
Amenities
Lively
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Detailed Reviews
Firstly positives the staff at all the restaurants are amazing including the swim up bar staff Margarita . They seem to remember your drink orders from the day before and your glass is never empty. The hotel and grounds are kept clean. Food is very good and was always hot plenty of choice.
Negatives Lack of beach towels twice at 11am we were told they had run out of towels and we’re waiting for more to arrive which took another hour and half, we have never been to a hotel before that runs out of towels in the morning and this is not acceptable.
Lack of shade on the beach no parasol s at all everyone trying to get seats under the few palm trees to get out of the sun. Not everyone wants to sit further up the hotel on the concrete to get shade.
I have never been to a 5 star hotel where the cocktails all come out of containers already mixed up or are all like slush puppie mix. Why have they not got a bar that makes proper cocktails .
Only member of staff we found unhelpful was a lone member of the customer service desk at the side of reception one day when we had issues with the app trying to book restaurants together for two rooms previously another member of staff had booked them for us but he didn’t want to know. Also totally unhelpful when asking if we could do anything in room as husband had a special birthday whilst there asked about having some bubbles in room to be bluntly told we don’t do bubbles will see what housekeeping can do wasn’t expecting it for nothing would have been happy to pay. Luckily the housekeeping staff were amazing room was decorated and breakfast staff Jody-Ann had decorated our table gave us a cake and all staff sang Happy Birthday to him they made up for the grumpy unhelpful only member of staff we found.
Due to the negatives we found it has put me off going to a Rui again if they do not have bar staff that make fresh cocktails and run out of towels at 11 on more then one occasion l would not class this as Five Star
Negatives Lack of beach towels twice at 11am we were told they had run out of towels and we’re waiting for more to arrive which took another hour and half, we have never been to a hotel before that runs out of towels in the morning and this is not acceptable.
Lack of shade on the beach no parasol s at all everyone trying to get seats under the few palm trees to get out of the sun. Not everyone wants to sit further up the hotel on the concrete to get shade.
I have never been to a 5 star hotel where the cocktails all come out of containers already mixed up or are all like slush puppie mix. Why have they not got a bar that makes proper cocktails .
Only member of staff we found unhelpful was a lone member of the customer service desk at the side of reception one day when we had issues with the app trying to book restaurants together for two rooms previously another member of staff had booked them for us but he didn’t want to know. Also totally unhelpful when asking if we could do anything in room as husband had a special birthday whilst there asked about having some bubbles in room to be bluntly told we don’t do bubbles will see what housekeeping can do wasn’t expecting it for nothing would have been happy to pay. Luckily the housekeeping staff were amazing room was decorated and breakfast staff Jody-Ann had decorated our table gave us a cake and all staff sang Happy Birthday to him they made up for the grumpy unhelpful only member of staff we found.
Due to the negatives we found it has put me off going to a Rui again if they do not have bar staff that make fresh cocktails and run out of towels at 11 on more then one occasion l would not class this as Five Star
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Reggae
Responded 1 week ago
Dear Dawn A, Thank you for sharing your experience with us! It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience. Have a great day, Hotel Riu Reggae Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
From the minute we stepped foot in this hotel I knew I had made the right decision to come here. Absolute paradise with a party atmosphere every day. The entertainment team were superb throughout the day and night, aqua aerobics was the best I had done on holiday ever thanks to colours, who knew how to work you out hard. We had foam, beach, neon and white parties every week, dance shows, tribute shows, steel drums and quizes. Big shout out to Star fire, Ace, Foot feet, Crazy T, Spade, Kitty Kat and the rest of the entertainment team we loved you all.
The bars were well stocked and the cocktails were to die for! The bar staff never stopped and often did dance offs with the entertainers, brilliant. Winston could even dance with a bottle on his head, unbelievable.
The rooms were big and the Aircon was spot on and certainly needed. The bed was huge and very comfortable, the maid even decorated my room on my birthday 🥳
The buffet was absolutely superb, infact we went to the steak restaurant only once, didn't bother going to the other restaurants as we preferred the buffet. Always loads of choice to suit all and our friend was gluten free and had no problems what's so ever.
Tracey our TUI rep was also brilliant and arranged for us to go to Mystic mountain for the bobsleigh ride, chair lift, zip wire and climb up Dunn's River water fall, superb day out, highly recommend this trip.
We got a free taxi to the local shops courtesy of the hotel, of course a small tip went down well with the driver.
I had my reservations that we may have been too old to go here, but never once did we feel out of place. There were many younger people which were great to watch when they entered more energetic games. There were many people celebrating birthdays, hen parties and Anniversaries, the waiters were constantly singing happy birthday each morning, it was lovely to hear. George kept the buffet lovely and clean too.
Weekends were busier as many came over for just two or three nights.
We hope to go again to this fantastic hotel, never think you would be too old to go here, you will absolutely love it!
We went as two couples ages ranged from 55 to 63 from Nottingham England
The bars were well stocked and the cocktails were to die for! The bar staff never stopped and often did dance offs with the entertainers, brilliant. Winston could even dance with a bottle on his head, unbelievable.
The rooms were big and the Aircon was spot on and certainly needed. The bed was huge and very comfortable, the maid even decorated my room on my birthday 🥳
The buffet was absolutely superb, infact we went to the steak restaurant only once, didn't bother going to the other restaurants as we preferred the buffet. Always loads of choice to suit all and our friend was gluten free and had no problems what's so ever.
Tracey our TUI rep was also brilliant and arranged for us to go to Mystic mountain for the bobsleigh ride, chair lift, zip wire and climb up Dunn's River water fall, superb day out, highly recommend this trip.
We got a free taxi to the local shops courtesy of the hotel, of course a small tip went down well with the driver.
I had my reservations that we may have been too old to go here, but never once did we feel out of place. There were many younger people which were great to watch when they entered more energetic games. There were many people celebrating birthdays, hen parties and Anniversaries, the waiters were constantly singing happy birthday each morning, it was lovely to hear. George kept the buffet lovely and clean too.
Weekends were busier as many came over for just two or three nights.
We hope to go again to this fantastic hotel, never think you would be too old to go here, you will absolutely love it!
We went as two couples ages ranged from 55 to 63 from Nottingham England
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Reggae
Responded 1 Aug 2023
Dear Julie R., What makes us really happy is learning you enjoyed your stay. Thank you very much for your wonderful review! Wishing to see you again very soon. Warmest wishes, Julie! Hotel Riu Reggae Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Overall a great vacation my wife and I had from March 13-23/24. A few problems in the room were not resolved by maintenance(broken shower support and noisy fridge so our room was almost never quiet. Bring your own body wash and face soap like Dove as only hand soap and a small hand/body soap supplied. Hallway echos the noise, we were woken up 3 or 4 times around 3am by yelling, laughing and loud talking no doubt fueled by all the free booze. Despite the above we definitely would return to the resort as the positives far outweigh the negatives.
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Review collected in partnership with riu.com
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Reggae
Responded 9 Apr 2024
Dear BRUCE G, Thank you for taking the time out to leave a review! We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Reggae Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The most shocking thing for me was the lack of communication regarding the hurricane. No announcements were made, no letter/note pushed under the room door to inform us of the procedure (although they were very able to push a note under the door for checkout...twice). There was only an A4 sheet of paper with instructions stuck on a column outside the day before the hurricane hit. No one came to help when we requested assistance to move the mattress in front of the patio door.
Cleaning staff would arrive late (4-5pm) and ASK if we wanted our room cleaned instead of just doing it during the day while we were out. I feel they do this in an effort to be seen and increase their chance to get tips. Our shower water wasn't draining properly so asked for it to be looked at but no one ever came. Some of the reception staff are quite rude - a trainee and another non-black female staff member completely ignored me and were chatting and laughing while I stood at the desk waiting for several minutes. I had to seek the attention of another member of staff. If this is how your trainees are being taught then it explains the poor service.
The entertainment staff are hardworking but the constant reggae all day every day is too much. We know it's Jamaica but surely they can play other types of black music too. I witnessed the entertainment manager actually tell the DJ to stop playing Soca one day at the pool and said "this is Jamaica". Terrible. Also, the way the staff keep encouraging the females to degrade themselves by shaking their bums/twerking round the pool as entertainment is awful. This is 2024, women should be shown more respect. The foam party had no foam - very strange. The choreographer constantly looks like she wants to fight someone and is not friendly at all. No quiet areas in the whole resort where you can chill for 5 mins unless you want to stay in your room. Overall, disappointed with my stay and won't be back. It's a shame as I have stayed in RIU's all over the world and this one let them down.
Cleaning staff would arrive late (4-5pm) and ASK if we wanted our room cleaned instead of just doing it during the day while we were out. I feel they do this in an effort to be seen and increase their chance to get tips. Our shower water wasn't draining properly so asked for it to be looked at but no one ever came. Some of the reception staff are quite rude - a trainee and another non-black female staff member completely ignored me and were chatting and laughing while I stood at the desk waiting for several minutes. I had to seek the attention of another member of staff. If this is how your trainees are being taught then it explains the poor service.
The entertainment staff are hardworking but the constant reggae all day every day is too much. We know it's Jamaica but surely they can play other types of black music too. I witnessed the entertainment manager actually tell the DJ to stop playing Soca one day at the pool and said "this is Jamaica". Terrible. Also, the way the staff keep encouraging the females to degrade themselves by shaking their bums/twerking round the pool as entertainment is awful. This is 2024, women should be shown more respect. The foam party had no foam - very strange. The choreographer constantly looks like she wants to fight someone and is not friendly at all. No quiet areas in the whole resort where you can chill for 5 mins unless you want to stay in your room. Overall, disappointed with my stay and won't be back. It's a shame as I have stayed in RIU's all over the world and this one let them down.
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Date of stay: June 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Reggae
Responded 16 Sept 2024
Dear Lisa W., We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not fulfil your wishes. The security and wellbeing of our guests is Riu’s number one priority. It is for this reason that we have an emergency plan and follow strict procedures to endure hurricanes and other harsh weather events, in order to ensure the protection of life, property and the environment. Therefore, we put in place an organizational structure and a senior management team, to achieve success through difficult conditions. However, natural disasters such as tropical storms, cyclones and floods leave little to no time to prepare for the onset, and the occasional inconveniences may appear. We are sorry to learn that despite our best efforts, we were unable to meet your expectations in terms of our normally high level of service and communication. You can rest assured that your valuable feedback has been shared with the appropriate department managers in order to avoid future recurrences, since we believe there is always room for improvement. We look forward to having the opportunity to host you again. Best Regards, Hotel Riu Reggae Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi.
We have just returned from a fantastic 10 Nights and the RIU Reggae.
We went for Christmas and the New Year.
The service we received was excellent.
The staff could not do enough for you, right down the the cleaners.
The entrainment staff never stop. the start around the pool at 10.00 in the morning until 10.30 at night.
If they are not entraining you they were rehearsing on the Root theatre stage for the night performance which is also fantastic.
We had a rock nigh, Mickael Jackson tribute night and various other shows.
The pool foam party was great, it does get busy but everyone gets on so well.
The white party in the sister hotel was not for us as it gets too full and the que's to the bars and the toilets were too long, but saying that a lot of people did enjoyed it.
The bar staff are so very polite and will always have smile of their face, The ones that stood out to me were Michele, Akeem and Sharon in the swim up bars.
We did not use any of the A la Carte restaurants as the food in the buffet hall was very good, all ways as good verity to eat for both lunch and dinner.
The rooms were cleaned everyday with clean towels, if you wanted the bedding changed there was a piece of paper that you placed on the bed and it would be changed.
If you are able to do so please tip the staff as they are so helpful and very grateful.
We have just returned from a fantastic 10 Nights and the RIU Reggae.
We went for Christmas and the New Year.
The service we received was excellent.
The staff could not do enough for you, right down the the cleaners.
The entrainment staff never stop. the start around the pool at 10.00 in the morning until 10.30 at night.
If they are not entraining you they were rehearsing on the Root theatre stage for the night performance which is also fantastic.
We had a rock nigh, Mickael Jackson tribute night and various other shows.
The pool foam party was great, it does get busy but everyone gets on so well.
The white party in the sister hotel was not for us as it gets too full and the que's to the bars and the toilets were too long, but saying that a lot of people did enjoyed it.
The bar staff are so very polite and will always have smile of their face, The ones that stood out to me were Michele, Akeem and Sharon in the swim up bars.
We did not use any of the A la Carte restaurants as the food in the buffet hall was very good, all ways as good verity to eat for both lunch and dinner.
The rooms were cleaned everyday with clean towels, if you wanted the bedding changed there was a piece of paper that you placed on the bed and it would be changed.
If you are able to do so please tip the staff as they are so helpful and very grateful.
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Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This holiday has been perfect for us. I struggle to even think of one negative comment or anything I would change.
The staff all work so hard and cannot do enough for you, always smiling and being friendly, constantly checking you are ok or if there’s anything you need.
The cleanliness is 10/10, staff are constantly cleaning and tidying up after guests.
Special thank you to our server zahire (apologies if misspelled) he worked in the main buffet room and was always so polite and attentive, remembering our drinks order every morning and having a table ready for us at breakfast.
Delroy at the margarita pool bar was also extra special and makes the best cocktails.
The entertainment staff work so hard all day and night. They come around the sun beds in the morning to say hello and make a special effort to chat to everyone and they remember guests names. They put in so much effort for their dance shows. Fuse who does the MJ show is great and Ace always came over to us for a chat and a joke. They all make you feel welcome and you can tell they love their job.
Our room was always immaculate and we loved the little positive affirmation notes left each day, I even took them home with me as a reminder. Such a special touch.
Food choices in the buffet restaurant we couldn’t fault. Different options each day whilst still having the same staples too. We visited the other speciality restaurants a couple times each, our favourite being the steak house.
We sunbathed on the beach each day but enjoyed hanging out in the pool in the afternoons to watch the games and dancing.
I treated myself to a couple of massages in the spa which were amazing and my partner went snorkeling which he loved and said it was well worth the $40 for a couple hours.
There’s lots going on if you want to get involved but equally if you just want peace and quiet and time to yourself you can.
We did a couple of excursions through TUI, the 7mile beach and Rick’s cafe Negril as well as Dunns river. TL Both were great and the tour guides were really enthusiastic and friendly. Word of warning though the coach ride to Negril took over 2 hours from Montego Bay so take water with you and be prepared for a long drive.
The hotel has a really relaxed and friendly atmosphere and I couldn’t fault a single thing about this hotel. I would 100% recommend this hotel and urge people not to listen to the negative comments.
Thank you RIU Reggae for an amazing 2 week holiday. We will be back!
The staff all work so hard and cannot do enough for you, always smiling and being friendly, constantly checking you are ok or if there’s anything you need.
The cleanliness is 10/10, staff are constantly cleaning and tidying up after guests.
Special thank you to our server zahire (apologies if misspelled) he worked in the main buffet room and was always so polite and attentive, remembering our drinks order every morning and having a table ready for us at breakfast.
Delroy at the margarita pool bar was also extra special and makes the best cocktails.
The entertainment staff work so hard all day and night. They come around the sun beds in the morning to say hello and make a special effort to chat to everyone and they remember guests names. They put in so much effort for their dance shows. Fuse who does the MJ show is great and Ace always came over to us for a chat and a joke. They all make you feel welcome and you can tell they love their job.
Our room was always immaculate and we loved the little positive affirmation notes left each day, I even took them home with me as a reminder. Such a special touch.
Food choices in the buffet restaurant we couldn’t fault. Different options each day whilst still having the same staples too. We visited the other speciality restaurants a couple times each, our favourite being the steak house.
We sunbathed on the beach each day but enjoyed hanging out in the pool in the afternoons to watch the games and dancing.
I treated myself to a couple of massages in the spa which were amazing and my partner went snorkeling which he loved and said it was well worth the $40 for a couple hours.
There’s lots going on if you want to get involved but equally if you just want peace and quiet and time to yourself you can.
We did a couple of excursions through TUI, the 7mile beach and Rick’s cafe Negril as well as Dunns river. TL Both were great and the tour guides were really enthusiastic and friendly. Word of warning though the coach ride to Negril took over 2 hours from Montego Bay so take water with you and be prepared for a long drive.
The hotel has a really relaxed and friendly atmosphere and I couldn’t fault a single thing about this hotel. I would 100% recommend this hotel and urge people not to listen to the negative comments.
Thank you RIU Reggae for an amazing 2 week holiday. We will be back!
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Reggae
Responded 5 Apr 2023
Dear KatrRos, Thank you for choosing us, We always try to do our best to ensure that our guests have a pleasant stay with us. We like to know the feelings you left your visit with so that we can say that we would love to have you visit us again sometime. Yours faithfully, Hotel Riu Reggae Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just completed a week’s vacation at the RIU reggae hotel and want to give an honest review.
First the pros :
The Wi-Fi is great, we didn’t lose internet coverage at all during our stay.
The rooms are lovely, very spacious and modern, twin sinks, fantastic shower and loads of storage space.
The staff are generally friendly and efficient, we have never had to wait long to get served at the bar and we found the reception staff to be pleasant and helpful.
The tui rep was also on sight most days and was very informative and pleasant.
The pool and reception areas are extremely clean.
The food is plentiful and varied, we tried all the specialty restaurants and particularly enjoyed the Italian and steak house.
The entertainment team worked tirelessly and the white night was absolutely amazing, the best show we have ever seen in a hotel, the Michael Jackson show was also very good.
The Cons:
This hotel is the noisiest we have ever experienced, it is like trying to sleep in a train station at the best of times. The hotel doors do not keep any sound out, so there is the constant clatter of the cleaners going up and down the corridors from first thing in the morning until 6pm in the afternoon!
As well as that the noise from other guests mostly young Americans is absolutely atrocious, screaming and shouting to each other until 3pm in the morning! There is a notice asking guests to be quiet after 11pm but no one adheres to this.
There is no where to escape from the revelry of hundreds of young people bellowing at each other in the pool areas, we had expected that this hotel would be lively but not manic, the so called quiet pool is just as bad as the party pool!
The noise levels escalate into a crescendo about 4pm by which time everyone is drunk.
The beach is small and next to the pools so the noise travels to that area as well!
We were allowed to use the facilities of the Sister hotel, the Montego Bay, which although also lively at least has areas to escape the noise.
Conclusion:
I think the companies selling this hotel should make it clearer this place is more suited to the 18s to 30s bracket and explain just how noisy it is.
We won’t return and cannot honestly recommend this hotel to others which is a shame as it has many really fabulous facilities and lovely staff.
First the pros :
The Wi-Fi is great, we didn’t lose internet coverage at all during our stay.
The rooms are lovely, very spacious and modern, twin sinks, fantastic shower and loads of storage space.
The staff are generally friendly and efficient, we have never had to wait long to get served at the bar and we found the reception staff to be pleasant and helpful.
The tui rep was also on sight most days and was very informative and pleasant.
The pool and reception areas are extremely clean.
The food is plentiful and varied, we tried all the specialty restaurants and particularly enjoyed the Italian and steak house.
The entertainment team worked tirelessly and the white night was absolutely amazing, the best show we have ever seen in a hotel, the Michael Jackson show was also very good.
The Cons:
This hotel is the noisiest we have ever experienced, it is like trying to sleep in a train station at the best of times. The hotel doors do not keep any sound out, so there is the constant clatter of the cleaners going up and down the corridors from first thing in the morning until 6pm in the afternoon!
As well as that the noise from other guests mostly young Americans is absolutely atrocious, screaming and shouting to each other until 3pm in the morning! There is a notice asking guests to be quiet after 11pm but no one adheres to this.
There is no where to escape from the revelry of hundreds of young people bellowing at each other in the pool areas, we had expected that this hotel would be lively but not manic, the so called quiet pool is just as bad as the party pool!
The noise levels escalate into a crescendo about 4pm by which time everyone is drunk.
The beach is small and next to the pools so the noise travels to that area as well!
We were allowed to use the facilities of the Sister hotel, the Montego Bay, which although also lively at least has areas to escape the noise.
Conclusion:
I think the companies selling this hotel should make it clearer this place is more suited to the 18s to 30s bracket and explain just how noisy it is.
We won’t return and cannot honestly recommend this hotel to others which is a shame as it has many really fabulous facilities and lovely staff.
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Date of stay: January 2024Trip type: Travelled as a couple
Value
Location
Service
Room Tip:Â Avoid if you want to get some sleep at night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Manager, Owner at Hotel Riu Reggae
Responded 17 Jan 2024
Dear gilliani991, Thank you very much for choosing Riu and for sharing your feedback. We are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. Your comments will be forwarded to the responsible department for a proper follow up, in order to reassure to improve our guest’s service and we do hope that we will have the opportunity to welcome you back again for a true RIU experience! We remain with best wishes, Hotel Riu Reggae Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall I had a great trip. The hotel’s enter was AMAZING. the location was great. About 15 mins from the airport. The staff was great and welcoming. Customer service was great. The housekeeping could have been improved. They would take the dirty towels, hand rags and washcloths but only replace the towels. The rooms could honestly use an upgrade as they’re pretty old and the outlets need to be replaced as a lot of them weren’t working. The food at the buffet was pretty normal food. I was expecting more of a variety of Jamaican dishes. The on site restaurants weren’t the best of choices. I also didn’t like that there wasn’t 24 hour room service and dinner at the buffet was over at 10:30 pm so you were kind of forced to go off the resort to get food or starve. Those were my only real problems with my stay but again overall I had a great time. Would I go back to this particular hotel? Probably not.
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Review collected in partnership with riu.com
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Reggae
Responded 20 Sept 2024
Dear PreecyBaybee, Thank you very much for staying with us. We are very sorry to read about the negative aspects, they do not reflect the standard of our service. We have noted your feedback. It will be forwarded to the management for further acknowledgement. And we will continue to work in order to provide the best stay. Best Regards, Hotel Riu Reggae Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located conveniently close to the airport, the short 10-minute drive after a long-haul flight was a relief. The hotel had a welcoming atmosphere, and seeing other guests casually enjoying themselves was reassuring. However, the check-in process was lengthy and frustrating, with issues regarding our reservation that weren’t clearly explained. This was especially disappointing as we were a group of seven, arriving to surprise other family members without being spotted!!
Once the check-in was finally sorted (though one of the rooms wasn’t ready 🥹 we were able to start enjoying the holiday. Our hotel room was spotless, spacious, and very comfortable – no complaints there!
Each day at the hotel kept getting better, thanks to the lively energy, positive vibes, and great atmosphere. The entertainment team deserves a special mention – they were phenomenal! Hardworking, talented, and endlessly engaging, they could dance, act, and include guests in the fun with ease. Two members of the team stood out in particular; firstly the incredible talent, beautiful singing voice, dance moves and warm personality of ‘Bubbles’ left a lasting impression on our family. She remembered our names and made our birthday girl feel extra special with a personal serenade. Her charisma and dedication to excellent customer service were unmatched, observing her everyday I was highly impressed – I wished I could bring her back to the UK to work with us! Also must mention fitness and dancer Spade - his exercise classes were fun and engaging and WOW can he dance - he could easily be a professional dancer on stage, films it wouldn’t surprise me if he’s not snapped up.
The housekeeping staff were also lovely, always polite and courteous, greeting us warmly as we passed by. Our room always clean, tidied with fab animal towels and inspiration quotes was a nice touch that I looked forward to each day.
Our group included a mix of ages, but from the moment we arrived, we all felt comfortable and completely at ease. It was such a relaxing experience, and we wouldn’t hesitate to return in the future.
Once the check-in was finally sorted (though one of the rooms wasn’t ready 🥹 we were able to start enjoying the holiday. Our hotel room was spotless, spacious, and very comfortable – no complaints there!
Each day at the hotel kept getting better, thanks to the lively energy, positive vibes, and great atmosphere. The entertainment team deserves a special mention – they were phenomenal! Hardworking, talented, and endlessly engaging, they could dance, act, and include guests in the fun with ease. Two members of the team stood out in particular; firstly the incredible talent, beautiful singing voice, dance moves and warm personality of ‘Bubbles’ left a lasting impression on our family. She remembered our names and made our birthday girl feel extra special with a personal serenade. Her charisma and dedication to excellent customer service were unmatched, observing her everyday I was highly impressed – I wished I could bring her back to the UK to work with us! Also must mention fitness and dancer Spade - his exercise classes were fun and engaging and WOW can he dance - he could easily be a professional dancer on stage, films it wouldn’t surprise me if he’s not snapped up.
The housekeeping staff were also lovely, always polite and courteous, greeting us warmly as we passed by. Our room always clean, tidied with fab animal towels and inspiration quotes was a nice touch that I looked forward to each day.
Our group included a mix of ages, but from the moment we arrived, we all felt comfortable and completely at ease. It was such a relaxing experience, and we wouldn’t hesitate to return in the future.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Reggae
Responded 12 Dec 2024
Dear Sharon, Our lovely staff’s efforts are rewarded when reading wonderful reviews like yours. Thank you very much! It would be fantastic to welcome you again soon. Hoping you come back soon. Love you back, Sharon! Hotel Riu Reggae Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From start to finish, the whole experience was simply perfect. Check in was smooth, we received a welcome drink & our cases were taken to our room. The room was spotless, we had 2 double beds which was perfect for 2 friends sharing. Spacious bathroom & shower. Mini bar, fridge, replenished every 2 days, we only used the coke 7 sprite & water but there was plenty of it. The restaurants were spotless and the selection of food was incredible. We only stayed for a week so we didn't get to try everything but what we did try was outstanding quality, something to cater for everyone's dietary requirements. I cannot compliment the food enough, definitely 10 out of 10 there. The staff in the restaurants were so polite and friendly & very attentive and extremely hard working as were the staff in the bars. Brilliant choice of drinks, the slushes were a great hit. Their hard work didn't go unnoticed! They should be given a pay rise working in the heat all day, absolutely brilliant!. Nothing was too much trouble. The TUI Rep on site Tracy was fantastic, explained everything we needed to know in the welcome meeting and also helped us decide on the best excursions. The maid cleaned every day and was leaving little notes for each day - a thought of the day, which I thought was a nice touch. The pool areas were spotless, the lifeguards were busy all day watching the pool area and cleaning at the end of each day. The beach was also beautifully cleaned, stunning views, there was also a little chicken hut on the edge of the beach & the queue was always long waiting to try the jerk chicken which was stunning.
Finally and last but not least, the entertainment staff, they were fantastic, worked tirelessly to make the holiday fun, great poolside activities in the day and then they would practice ready for the shows they put on in the evening, I was only sad didn't stay for 14 days as we only got to see half of the shows, but they were exemplary and absolutely spot on and a perfect end to each beautiful day spent in Paradise. I can honestly say this is the best hotel I have ever stayed in and I am very well travelled. This hotel went way beyond my expectations, thank you very much, lots of love Alison & Felicity. WALES - Diolch xx
Finally and last but not least, the entertainment staff, they were fantastic, worked tirelessly to make the holiday fun, great poolside activities in the day and then they would practice ready for the shows they put on in the evening, I was only sad didn't stay for 14 days as we only got to see half of the shows, but they were exemplary and absolutely spot on and a perfect end to each beautiful day spent in Paradise. I can honestly say this is the best hotel I have ever stayed in and I am very well travelled. This hotel went way beyond my expectations, thank you very much, lots of love Alison & Felicity. WALES - Diolch xx
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Date of stay: May 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â fresh towes by the pool every morning
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Reggae
Responded 31 May 2024
Dear alisont451, Thank you so much for taking the time to review your stay and for the rating! It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future. Have a great day, Hotel Riu Reggae Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have no idea but I would advise to contact the hotel directly, they are prompt at getting back with any questions
Yes, taxi from the resort
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Trip754496 wrote a tip 9 Feb
The Royal Town of Sutton Coldfield, United Kingdom5 contributions4 helpful votes"Ask for a quiet room as it can be a little noisy, but it’s a party hotel so don’t book it if you want a quiet holiday "Read full review
"Always lots of sun beds available. Amazing position on the beach but so close to the pools."Read full review
"Get down early to reserve your favourite pool spot (by 7am) but lots of availability for chairs overall if you aren't picky! "Read full review
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PRICE RANGE
₹32,070 - ₹45,455 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint James ParishMontego Bay
NUMBER OF ROOMS
454
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingHOTEL RIU REGGAE (Montego Bay) - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Hotel Riu Reggae
Which popular attractions are close to Hotel Riu Reggae?
Nearby attractions include Fantasy Tours Jamaica (7.2 km), Uton's Private Tours (6.3 km), and Rose Hall Great House (7.0 km).
What are some of the property amenities at Hotel Riu Reggae?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hotel Riu Reggae?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Reggae?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Hotel Riu Reggae?
Conveniently located restaurants include Sugar Mill, Mystic India, and Juici Patties.
Are there opportunities to exercise at Hotel Riu Reggae?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Reggae have airport transportation?
Yes, Hotel Riu Reggae offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Reggae?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Hotel Riu Reggae?
Many travellers enjoy visiting Rose Hall Great House (7.0 km), Barnett Estate Plantation (6.3 km), and The Cage (4.5 km).
Does Hotel Riu Reggae have any great views?
Yes, guests often enjoy the ocean view available here.