Altamont Court Hotel
1-5 Altamont Terrace New Kingston, Kingston 5 Jamaica
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Avg. ₹12,447 /night, 10/14 - 10/15
₹14,045
per night
₹13,036
per night
₹12,027
per night
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4.0
#10 of 28 hotels in KingstonLocation
Cleanliness
Service
Value
Situated in the heart of New Kingston, Jamaica, this Conde' Nast Traveler-recommended hotel is a social, entertainment and business hub. Altamont Court's central location places it close to two airports, marinas, wharfs, several high commissions and embassies, major convention sites, local and international banks, couriers and money transfer services, cambios, Casino and Gambling lounges, art galleries, museums, nightclubs and entertainment centers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Car hire
Conference facilities
Banquet room
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast in the room
Special diet menus
Meeting rooms
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
Location
1-5 Altamont Terrace New Kingston, Kingston 5 Jamaica
Getting there
7 Restaurants
within 10 kilometers
243Reviews5Q+A47Room tips
Reviews
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Detailed Reviews
More a motel than a hotel 3* if that.
Customer care on arrival was poor in particular lacking in the provison of basic information. No bar or eating facility after 7pm. No facility in room to make a hot drink. Nor facilities to obtain a glass of water onsite at 7pm when we arrived to the hotel after a 10 hour long haul flight. No welcome drink. Whilst there was a fridge in the room it was empty!
Breakfast (albeit good) was overpriced and served on very small plates. Same portions on larger plates would be more presentable. The Waitress and coffee at breakfast good.
The pool was out of use during the duration of our 4 day stay. The gym was dirty and unkempt equiptment broken.
The room itself was dull, bed and and pillows comfortable bathroom adequate.
Whether the above was/is due to the pandemic this motel was not ready to receive paying guests!
Do not plan to return and would not recommend!
Customer care on arrival was poor in particular lacking in the provison of basic information. No bar or eating facility after 7pm. No facility in room to make a hot drink. Nor facilities to obtain a glass of water onsite at 7pm when we arrived to the hotel after a 10 hour long haul flight. No welcome drink. Whilst there was a fridge in the room it was empty!
Breakfast (albeit good) was overpriced and served on very small plates. Same portions on larger plates would be more presentable. The Waitress and coffee at breakfast good.
The pool was out of use during the duration of our 4 day stay. The gym was dirty and unkempt equiptment broken.
The room itself was dull, bed and and pillows comfortable bathroom adequate.
Whether the above was/is due to the pandemic this motel was not ready to receive paying guests!
Do not plan to return and would not recommend!
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Date of stay: January 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donahue Jarrett, General Manager at Altamont Court Hotel
Responded 18 Mar 2022
Hi - Firstly, thanks for having chosen us. Sorry you were disappointed. As you intimated, some ( but only some) of the issues are directly related to the Covid-19 situation ( ie early closing time for restaurant, etc) . That being said, we have since your last visit, and in keeping with local protocols ( which are only now being relaxed) reimplemented the night shift at the front desk where snacks, juices and hot beverages ( kettles and sachets) are available. The restaurant / bar hours have also been extended to 10pm The fridge is empty by design. It is there for the use of guests who wish to keep their own items cold ( not so much as a mini bar) The only time our pool has been out of service was a couple of months ago when the pool pump broke down and was irreparable. The correct pump wasn’t immediately available but we got the pool back up. We apologize for the inconvenience caused by this disruption. We invite you to come back and see that we have a variety of Room categories and now that the materials were removed from the rooms to reduce touch points as recommended by the Ministry of Health, are now being put back in the rooms, perhaps they won’t be as “ dull”. In short, many of your legitimate complaints have since been resolved. We look forward to having the opportunity to change your mind
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Needed a last minute place for an overnight stay. Booked online, but they never received my booking or reservation information. When we got there, they were out of the room we requested, so we got "upgraded" to a suite, or so we were told.
We really wanted a room with a balcony or patio since it was during lockdown and didn't want to feel stuck in a room.
When we got to the room, it wasn't at all what we expected- definitely NOT a suite and definitely NO balcony or patio. However, it was after hours and curfew etc, so nothing we could have done but make do with what we had.
Very disappointed there wasn't even a coffee bar in the room, a mini fridge with 2 bottles of water. The restaurant was already closed so we had to order takeout.
The room was very clean, the bed and bedding was nice. Hot water wasn't very hot though, but again we made out fine.
Next morning, at checkout, we mentioned the room mix-up issue and that we weren't happy. Since breakfast was included, they offered for us to hang around poolside and have a complimentary lunch and drinks while we waited. We really appreciated this!
Staff was very polite and helpful as well, even the security guard was able to help us at night when everything was closed and staff had basically left due to the curfews.
Overall, it was a pretty good stay and we wouldn't hesitate to return. Just won't be making the booking online!
We really wanted a room with a balcony or patio since it was during lockdown and didn't want to feel stuck in a room.
When we got to the room, it wasn't at all what we expected- definitely NOT a suite and definitely NO balcony or patio. However, it was after hours and curfew etc, so nothing we could have done but make do with what we had.
Very disappointed there wasn't even a coffee bar in the room, a mini fridge with 2 bottles of water. The restaurant was already closed so we had to order takeout.
The room was very clean, the bed and bedding was nice. Hot water wasn't very hot though, but again we made out fine.
Next morning, at checkout, we mentioned the room mix-up issue and that we weren't happy. Since breakfast was included, they offered for us to hang around poolside and have a complimentary lunch and drinks while we waited. We really appreciated this!
Staff was very polite and helpful as well, even the security guard was able to help us at night when everything was closed and staff had basically left due to the curfews.
Overall, it was a pretty good stay and we wouldn't hesitate to return. Just won't be making the booking online!
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Highly Recommend ☺
This was my second time staying at this hotel, very comfortable and laid- back atmosphere wonderful, warm, and welcoming hospitality, staff friendly and accommodating all areas of the hotel impeccably clean. You immediately relax as you enter the Lobby and breathe in the fresh clean scent and feel the cool and efficient air- conditioner which was a refreshing break from the Caribbean heat outside. Rooms very large and spacious, free wifi great internet connection, lots of hot water in bathrooms, delicious Caribbean breakfast served in a beautiful setti g by the pool. I travel alone so I particularly appreciate the great hotel security I felt very safe and secure. Special thanks to to Rochelle and Christo ...? with long braids at front desk who checked me in. I highly recommend this hotel to everyone. Thank you for making my stay a very enjoyable one. I will be back.
This was my second time staying at this hotel, very comfortable and laid- back atmosphere wonderful, warm, and welcoming hospitality, staff friendly and accommodating all areas of the hotel impeccably clean. You immediately relax as you enter the Lobby and breathe in the fresh clean scent and feel the cool and efficient air- conditioner which was a refreshing break from the Caribbean heat outside. Rooms very large and spacious, free wifi great internet connection, lots of hot water in bathrooms, delicious Caribbean breakfast served in a beautiful setti g by the pool. I travel alone so I particularly appreciate the great hotel security I felt very safe and secure. Special thanks to to Rochelle and Christo ...? with long braids at front desk who checked me in. I highly recommend this hotel to everyone. Thank you for making my stay a very enjoyable one. I will be back.
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed there a few nights and it was the most enjoyable meals and accommodations we had in Kingston. Great service. Very good taxi service. Clean rooms, foyers and parking areas. If you go to the restaurant, get a menu with prices and choose from their menu.
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Date of stay: March 2020
Value
Location
Service
Room Tip: Great location, great service, and clean fresh rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location in the midst of New Kingston, easy walk or drive to multiple restaurants, businesses, and attractions. The staff were very warm, friendly and attentive, from check-in to check-out. The free Jamaican breakfast was authentic, and it was relaxing to dine by the pool in the cool outdoors with the trees all around. The room was clean and comfortable, not the fanciest, but quite well maintained. It was a short stay but well worth it, and the cost is very reasonable, especially considering breakfast is included.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the moment of making our reservation, this hotel was very accommodative. Provided extra information on the Jamaica Carnival - thank you Farah! Monique was very professional in chec king us in.
The ladies in the Housekeeping Department were very great & attentive to our needs. Paulette went above & beyond to ensure we had all we needed for a great trip!
Kudos to all! Keep on striving for excellence!!!
The ladies in the Housekeeping Department were very great & attentive to our needs. Paulette went above & beyond to ensure we had all we needed for a great trip!
Kudos to all! Keep on striving for excellence!!!
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donahue Jarrett, General Manager at Altamont Court Hotel
Responded 24 Apr 2023
Hi Carla - Hope all is well. We would like to express our sincere gratitude for choosing to stay with us at Altamont Court Hotel in Kingston, Jamaica. We are thrilled to receive your positive review and we are delighted to hear that you enjoyed your stay with us. Thank you for your kind words about our staff members. We take pride in providing exceptional customer service and we are pleased to know that our team members, Farah, Monique, and Paulette, were able to make your stay even more enjoyable. We will be sure to pass along your compliments to them. We are also glad to hear that you found our hotel to be accommodating and that our team provided you with extra information on Jamaica Carnival. We hope you were able to experience and enjoy the festivities during your stay. At Altamont Court Hotel, we strive for excellence and we are happy to know that we have met your expectations. We will continue to work hard to ensure that all our guests have a comfortable and enjoyable stay with us. Thank you once again for choosing Altamont Court Hotel and we look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a very bad experience from the time of arrival.
1. Upon arrival, the receptionist was very cold, unwelcoming. After getting my info and paying for my stay, I was given my key and some basic instructions.
2. The room clean, but the fridge was not plugged in. The A/C was not on.
3. There was no coffee/tea in the room.
4. There were no cups in the room, or bathroom, and they did not have any available at the front desk.
5. TV reception sucked.
6. Room was musty.
7. The safe was not working throughout my whole stay, even they they came an serviced it.
8. My room key did not work after day 2.
9. Hot water was only available for 2 days because of a plumbing problem.
10. The bar was not opened after 7 PM, or during my whole stay.
11. The restaurant closes at 8 PM, but stop taking orders at 7:30.
12. No room service.
On the good side:
1. The breakfast choices was very good.
2. Breakfast was fresh and well prepared 😋
3. The breakfast staff very friendly and service top notch.
4. My transportation arrangements was handled satisfactorily.
5. The king size bed was very comfortable.
Like one review said, this place was more of a motel than a hotel.
I would not stay there again unless they step up their game.
1. Upon arrival, the receptionist was very cold, unwelcoming. After getting my info and paying for my stay, I was given my key and some basic instructions.
2. The room clean, but the fridge was not plugged in. The A/C was not on.
3. There was no coffee/tea in the room.
4. There were no cups in the room, or bathroom, and they did not have any available at the front desk.
5. TV reception sucked.
6. Room was musty.
7. The safe was not working throughout my whole stay, even they they came an serviced it.
8. My room key did not work after day 2.
9. Hot water was only available for 2 days because of a plumbing problem.
10. The bar was not opened after 7 PM, or during my whole stay.
11. The restaurant closes at 8 PM, but stop taking orders at 7:30.
12. No room service.
On the good side:
1. The breakfast choices was very good.
2. Breakfast was fresh and well prepared 😋
3. The breakfast staff very friendly and service top notch.
4. My transportation arrangements was handled satisfactorily.
5. The king size bed was very comfortable.
Like one review said, this place was more of a motel than a hotel.
I would not stay there again unless they step up their game.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donahue Jarrett, General Manager at Altamont Court Hotel
Responded 29 Nov 2022
I absolutely love your review. I realize this was from April , earlier this year. You will be happy to know that there have been several changes/improvements since then , when we were just emerging from the Covid-19 lockdowns when staffing was -and continues to be - challenging to recruit and maintain, and certain business decisions had to be made. All (as in every one) of the things you mentioned have been resolved. Restaurant and bar hours have been extended, TVs have all been checked and faulty connections repaired, the hot water elements - the source of the no hot water problem- have all been replaced, cups , coffee, tea, kettles have been put back into the rooms, Rooms which were shut down for long perods have since been aired out and no mustiness exists, the key machine has been replaced (second machine purchased), etc. We thank you for nontheless bringing it to our attention and thank you for having chosen us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello
This was my worst experience having gone to a hotel in Jamaica. I had only checked in at this hotel for a night this was on the 11th march of this year. I went to the restaurant to get breakfast after ordering a waitress by the name latifa and a trainee was there these were one of the nicest people at the hotel. Upon getting my bill this lady came out of the office ask the girls to print the bill they did she then took the bill from them brought it to me I paid she then asked me where is her tip (I think her name was Sheree supervisor on shift that morning) what kind of service it this the hotel is offering that the workers are asking guess for tips I wouldn’t recommend anyone to stay here if this is how the staff/ supervisors operate. Otherwise from that the staff at the front desk was great but I’m very disgruntled with the supervisor at the restaurant
Mark
This was my worst experience having gone to a hotel in Jamaica. I had only checked in at this hotel for a night this was on the 11th march of this year. I went to the restaurant to get breakfast after ordering a waitress by the name latifa and a trainee was there these were one of the nicest people at the hotel. Upon getting my bill this lady came out of the office ask the girls to print the bill they did she then took the bill from them brought it to me I paid she then asked me where is her tip (I think her name was Sheree supervisor on shift that morning) what kind of service it this the hotel is offering that the workers are asking guess for tips I wouldn’t recommend anyone to stay here if this is how the staff/ supervisors operate. Otherwise from that the staff at the front desk was great but I’m very disgruntled with the supervisor at the restaurant
Mark
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donahue Jarrett, General Manager at Altamont Court Hotel
Responded 24 Apr 2023
I am writing to address the review you posted regarding your recent stay at Altamont Court Hotel. As the manager I take every review seriously and appreciate feedback, both positive and negative. After conducting an investigation into your experience, we have found some discrepancies in your review. Firstly, Latifa was not present on the day of your stay, so it is impossible for her to have served you breakfast. Additionally, the supervisor you mentioned, Sheree, was not on duty on that day and did not work a shift as you described. We checked to see if perhaps you had the dates wrong, and again saw where even if this was so, she was on leave for the similar dates in March. Furthermore, our restaurant supervisor would never approach a guest to request a tip in the manner you described. This behavior is not in line with our hotel's standards, and we take it very seriously. We are currently conducting further investigations to identify any staff member who may have acted inappropriately. We find your review to be mischievous, and we cannot recommend that it should be believed. Our staff is highly trained to offer exceptional service, and we pride ourselves on our high standards of customer service. Thank you for taking the time to provide your feedback. If you have any further concerns, please do not hesitate to reach out to me directly. We hope to have the opportunity to welcome you back (if you were in fact here - of which there is no evidence) in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed a night at Altamont. The first impression I got after entering the room was, it's clean and comfortable looking just like the online images. It met my expectations. It could use an upgrade on the, as it was not a smart tv but that's just me being fussy. As far as flaws go, the light switch for the bathroom light needs fixing for that room. It worked sometimes and in other times did not. There is some lose wire there, which I believe could easily be fixed. It is not a deterrant though as I would gladly use Altamont again and recommend them to my close ones.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The front desk staff was very polite and the reception area was beautiful and smelt nice.
So I was taken aback at how run down the hotel room was. There was free parking, pool, gym, restaurant on the premises but I didn't utilize any because I was only there for a night.
So I was taken aback at how run down the hotel room was. There was free parking, pool, gym, restaurant on the premises but I didn't utilize any because I was only there for a night.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donahue Jarrett, General Manager at Altamont Court Hotel
Responded 29 Nov 2022
Thanks for your thoughtful review. We look forward to having you again - clearly in a different category of room.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good morning. ,
Yes there are still some works being done on the property although we expect them to be completed within the next two weeks. Our elevator is now in place and was commissioned yesterday but there is some tiling and iron works left to be completed. We expect all to be done in time for Restaurant Week (Beginning Nov. 11)
"The first floor was great for me but there is an elevator for easy access to other floors."Read full review
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PRICE RANGE
₹12,027 - ₹16,400 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
altamont court kingston, hotel altamont court
LOCATION
CaribbeanJamaicaKingston ParishKingston
NUMBER OF ROOMS
58
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Altamont Court Hotel
Which popular attractions are close to Altamont Court Hotel?
Nearby attractions include Bare Vibes Escape (6.7 km), Black River Safari (6.7 km), and The Art Of Motivation Inc (6.7 km).
What are some of the property amenities at Altamont Court Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Altamont Court Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Altamont Court Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Altamont Court Hotel?
Conveniently located restaurants include Oceano , Blue Mountain coffee shop, and Lobster Smokehouse.
Are there opportunities to exercise at Altamont Court Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Altamont Court Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Altamont Court Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Is Altamont Court Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.