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Satama Hotel

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250, Habitation Jouissant Rue 29 B Prolongee, Cap-Haitien 1113 Haiti
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (45)
Pool & Beach (4)
Room & Suite (1)

About

#6 of 12 hotels in Cap-Haitien
Location
Cleanliness
Service
Value
Satama Hotel is located on top of a mountain, offering beautiful views of the city of Cap-Haitien.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Conference facilities
Banquet room
Concierge
Parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Meeting rooms
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Room types
Non-smoking rooms
Good to know
HOTEL CLASS

Location

Full view
49Car recommended
Grade: 49 out of 100
11Restaurantswithin 1 km
1Attractionwithin 1 km
25Reviews3Q+A3Room tips
Traveller rating
  • 17
  • 4
  • 1
  • 0
  • 3
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Popular mentions
sandra s wrote a review Mar 2021
78 contributions2 helpful votes
+1
This hotel has breathtaking views and such accommodating staff. I’m Haitian and speak Creole but all the staff speak English. Everyone went above and beyond to make me feel safe and well cared for. They offered excursion options as well. Thanks to them I got to experience the Citadelle! I rented a car but take a taxi there, it’s way easier
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Date of stay: January 2021Trip type: Travelled solo
1 Helpful vote
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Regine B wrote a review Dec 2020
Baltimore, Maryland30 contributions
+1
The Satama Hotel was the perfect location for my guests and for my dream wedding in Haiti! The hotel offered an experience that was so memorable for me, for so much of my family that hadn't been to Haiti in years and for my friends that had never been to Haiti! The hotel offers amazing views, clean and modern room and the food is sooo delicious!!!! I especially loved that the breakfast offered my guests different dishes each morning. All of the staff were kind and courteous. As a wedding venue, I can't praise the general manager, Sabrina enough for her diligence, professionalism and constant communication. As I planned from the USA, Sabrina and I communicated via email and WhatsApp. Over the months of planning, I communicated with her so often that I felt like I had known Sabrina for years although I didn't meet her until my wedding day. She was in constant communication with my wedding planner and was incredibly flexible with the planner's requests to store items, set up lighting, offering her staff to help when she could, etc. Her staff did an excellent job with beverage and food service during the event and followed through on the smallest details down to the signature cocktail. Sabrina was critical to making my stay and wedding memories bring me nothing but smiles and for that, I'll be forever grateful!
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Date of stay: March 2020
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Sincere wrote a review Dec 2020
1 contribution
It's sad to know that Satama hotel, is the only Resort in Haiti that refuses to work with guests who are affected by this covid pandemic. While awaiting for our mandatory COVID test results and authorization to fly back home and to be allowed back into our country, which by the way is very tedious and an annoying process due to the unorganized Haitian hospital laboritory systems. We made a last minute reservation while at the resort during the Christmas holiday to secure a place to stay as well as change our flights while we waited. Fortunately for us, we finally got a response from the laboratory as well as authorization to fly back home around 1am the following day from when we booked the additional nights at the resort. We immediately changed back our flights to checkout that morning and the airlines were very understanding and willing to work with us at no additional costs. We reached out to hotel management and they refused to give a refund as well as issue a credit for the unused nights and although their policy states that if within penalty only one night would be forfeited. We booked 3 additional nights and forfeited all 3. That there is robbery, especially when we have friends and family that are booked to stay with them the entire trip, it was just unfortunate that we had prior engagements and had to get back home. During a pandemic as such it is evident that there are and will be more frequent last minute changes to bookings and stays and it saddens me to know that they could careless to what the situation is. Working in the hotel and sales industry for years, I understand that once a room is held from inventory and unused during a busy period, it is revenue that they could have generated, however in a situation where it was nearly impossible to ensure that we get authorization to leave the country and the uncertainties with the hospital laboratories, I think a credit should be offered for the unused nights for future travels. This was my first time at this resort and although beautiful, if you are unsure about traveling due to covid and looking for a more relaxed cancellation policy, look somewhere else. Their priority is their pocket at that present moment and nothing else. What a shame!!!!
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Date of stay: December 2020
Value
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Room Tip: Ensure you get confirmation about their policies, so you do not get ripped off.
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Mose L wrote a review Oct 2020
Fort Lauderdale, Florida1 contribution1 helpful vote
My experience there was amazing. The food was the bomb. My server was very nice and went above and beyond to make sure I had a great experience there. To those who complain about language barriers it’s 2020 try to learn a new freaking language. Stop feeling entitled. You went to an island stfu. Until next time Satama.
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Date of stay: September 2020Trip type: Travelled with friends
1 Helpful vote
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Rocky wrote a review Jul 2020
Austin, Texas1 contribution1 helpful vote
I noticed a few people who have given this hotel lower than a 5 stars. YOU ARE NOT BEING FAIR. It is evident there are difficult or hard-to-please people out there whom no matter what WILL HAVE SOMETHING TO COMPLAIN ABOUT. I was born and raised in Cap-Haitien and grew up in the U.S. I have traveled extensively throughout the world and I must tell this is ONE OF THE BEST HOTELS IN CAP-HAITIEN. I stayed there for 7 days with my two kids and they had a blast. The food was great and price well. The hotel staff was super professional and would go above and beyond to provide great services. Satama will be my hotel whenever I go to my beloved town. My family and I thank you for the great services you guys provided us during our stay.
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Date of stay: January 2020
Rooms
Cleanliness
Service
1 Helpful vote
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PRICE RANGE
US$133 - US$169 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanHaitiNord DepartmentCap-Haitien
NUMBER OF ROOMS
60
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Frequently Asked Questions about Satama Hotel
Which popular attractions are close to Satama Hotel?
Nearby attractions include Cathedrale Notre Dame de Cap Haitien (1.0 km) and Paroisse Sainte Philomene (1.2 km).
What are some of the property amenities at Satama Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Satama Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Satama Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Satama Hotel?
Conveniently located restaurants include Lakay, Cap Deli, and Auberge du Picolet Restaurant.
Are there opportunities to exercise at Satama Hotel?
Yes, guests have access to a pool during their stay.
Does Satama Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Satama Hotel?
Many travellers enjoy visiting Heros de Vertieres (4.5 km).