We stayed at Zoetry Agua Punta Cana in January 2023 and had the best time! The resort is beautiful and tranquil, and the amenities are fantastic. The food is delicious and fresh and the drinks are great. The pools and the beach are well maintained and there isn't a shortage of areas to lounge. What made our trip unforgettable, however, was the staff at the resort. Their kindness and attention to detail made all of the difference for our trip. Our personal concierge, Wiris, went above and beyond to make our stay special. He was always available when we had a question or needed help and he even put together a special birthday surprise for one of our family members, including a birthday cake, signs with pictures of our family and a piano player. The restaurant staff at Piragua, one of the resort's phenomenal restaurants, were kind enough to make us personalized dishes with what they remembered to be our favorite food items on our last night at dinner. Lastly, the entertainment team organized the best shows in the evenings, as well as enjoyable activities throughout the day each day. Our family generally prefers to visit a new place each time we travel, but we loved Zoetry Agua Punta Cana so much that we are already planning our next trip back!…
From the moment we arrived, we were treated like family by Lucia, Ana, Javier, and Henry our butler. Zoetry is a peaceful oasis of beauty, peace, relaxation and indulgence. While also offering activities and entertainment that meet each person’s need. The food is exceptional and the staff, very friendly and accommodating. The resort offers several free activities. Horseback riding, kite surfing lessons and helicopter tours. Be sure to ask your butler.We cannot wait to return.
I just came back from Zoetry earlier this week and overall it was a pretty great. Zoetry is somewhere between a 3.5 star to 4 star hotel. It's good but it could be even better. I LOVED my room and especially the Bali Bed. I could lay there for hours just listening to the ocean and I had a pretty decent view of the beach from my room. I loved the beach it was quiet, they had these round loungers that you could just lay in and waiters who would bring the drinks directly to you. The pool was also great. It ran alongside parts of the property so it never felt overcrowded. There was also parts of the pool near the bar where you could stay in the pool and look out at the beach. I also really enjoyed the night time activities. There was a Flamenco show, a local Dominican show and a circus show. The spa was also pretty good. They have a hydro pool and my hot stone massage, foot bath, citrus scrub and mud bath were really good. However, as discussed below avoid the Zoetry special massage if you want a deeper pressure massage. Luckily, the hot stone massage made up for it, as it was absolutely amazing and just what I needed on my last day! The food at Zoetry was somewhat of a hit or miss. There were four restaurants only three of which were open for dinner. The restaurants menu would switch nightly from steakhouse, Italian, Mediterranean, Caribbean, Mexican, etc. The Caribbean and Mexican night were my favorite and my friend also really enjoyed the steakhouse night. However, the Asian food was pretty horrible. The worst Pad Thai I’ve ever had (although the chef was nice enough to make me some grilled salmon and rice to make up for it) and the Italian night served lasagna with pasta noodles that were not fully cooked. I would seriously recommend making one of those restaurants permanently Caribbean night because it was that good! They also give you a butler to assist you with your stay and they provide you with the daily schedule for the day and check-in. They can also help you schedule things like the spa and I believe some excursions. While they do offer some complimentary items with your stay there were a few things I wish I knew about them prior to booking: 1. You can get a complimentary bottle of champagne and fresh fruits every day, but you will have to call room service for it daily and they didn’t deliver it unless you are in the room. 2. There is complimentary horseback riding but it is only offered Monday, Wednesday and Friday at 3:30 and 4:30 PM. They apparently mention this during the tour but they will not send reminders or mention it again so book as soon as you arrive. 3. The $200 resort coupons comes with tons of restrictions. It is spread out across different spa services and activities i.e. you get $20 for a facial, $60 for a private dinner, $20 towards a bottle of wine and you get 2 $40 certificates for a 50 min or more massage at the spa and they can’t be combined and have to be used per person. It doesn’t seem that bad except the cheapest 50 min massage is I believe $189. 4. There is complimentary laundry but you have to send it in 24 hours before you need it back otherwise you have to pay $3 per item. My biggest complaint from my stay is what I’m going to kindly refer to as “miscommunications” with the staff. I’m not sure if this was just due to the language barrier but some of this seems a lot like misrepresentation. First, somewhat deliberately I think when you go to get your resort coupons they make you pick them up from VIP services. After listing off all the restrictions that come with the resort coupons they make the offer that you can get a $200 coupon to use at the spa on anything except four things (i) a pedicure; (ii) manicure; (iii) haircut; or (iv) promotion and they will throw in a free 2 night/ 3 day stay and all you had to do was attend a 90 minute presentation. I was also told that you didn’t have to use the 2 night/3 day stay immediately and had up to 18 months to use it. Well I later learned that the $200 coupon can only be used in its entirety to book one massage service and the so-called free stay actually costs $200 to use, the $200 had to be paid in 30 days to activate it meaning you had to book in 30 days and there were a long list of hotels that it couldn’t be used on. However, what really upset me was prior to attending the presentation, which was essentially a time-share pitch, I had discussed with the VIP person how there was a Zoetry in Jamaica and I was thinking of visiting etc. and could make use of the free stay, but when I went back to the VIP desk post- presentation to ask why Zoetry was on the list of excluded hotels given the prior conversation, I was essentially told that I was crazy to think that that Zoetry would be included given the cost of Zoetry per night. Think they might have brought that I couldn’t use it to stay at Zoetry during our discussion if that was the case or even mention that some of the more expensive hotels wouldn’t be included in the free stay. When I also brought up the fact that I was assured the vacation would be free, I was told by the VIP rep that the $200 was a “tax” even though the paper that I got after the presentation clearly states what they are offering is NOT a free stay but a discounted stay i.e. you pay $200 for an apparent $700 value. My next “miscommunication” came when I booked the Zoetry special massage. The Zoetry massage unlike the other massages where you can only do 80 minutes for $259, gives you the option of getting a 50 minute massage for $199, which is what I got or an 80 minute massage $249. This massage is offered as custom massage that you and your masseuse create that can combine techniques from deep tissue, Swedish and sports massage, which seemed great for me since I wanted to work out some stress with a deeper pressure massage but also feel relaxed. Imagine my disappointment when all I got was someone rubbing oil on my skin for the entirety of my 50 minute massage and could not get firm pressure despite me repeatedly requesting that my masseuse use firmer pressure. I told her that I wanted more of a deep tissue massage and she told me she couldn’t do that for the Zoetry massage. Upset and disappointed, I went to discuss this with spa personnel and was essentially told that for the Zoetry special massage you can't get deep pressure and you cant get a sports or deep tissue style. They stated that because of the difference in price between the Zoetry massage and deep tissue/sports massage, I shouldn’t have expected to get those techniques with this massage. When I pointed out that (i) there was only a $10 difference between the 80 minute Zoetry massage and the 80 minute deep tissue and sports massages and (2) the menu book literally states in writing that I could get a combination of deep tissue and sports techniques with this massage, I was told “It’s fine”. $200 is not chump change for a massage. People work really hard for their money. It is not fine. I believe you are free to charge whatever you want or not offer something for whatever reason you chose, but it is absolutely not “fine” to misrepresent what your offering. These events put me on high alert and made me feel like I had to double and triple check everything that the staff said to me and that I couldn’t just take their word for it. Being on high alert is obviously not the way you want to feel on your relaxing vacation. My only other nit was there were a few hiccups with some of the scheduled events i.e. a few of us turned up for a scheduled wine tasting but the sommelier was not there. I went to a painting class but they forgot paintbrushes, so I had to paint with a wall paint brush and a folded up piece of paper. Luckily the instructor was able to assist me and fix my painting mistakes, so my painting came out presentable but it was not the fun painting class I was expecting. All in all I still had a great. Would I give Zoetry a try again, maybe, just probably not this location.…
A generic, boring hotel that advertises itself as luxurious but definitely in is not. We experienced a lot of unpleasantness in it. Take a look at the “specialty coffee” they make so you can imagine the standard of the rest of their services. In the end, they destroyed our clothes by washing them at too high temperature. The situation was ridiculous as the manager came into our room to check it personally. Very unprofessional. However, he acknowledged that the clothes were damaged and suppose to give us a refund. We had to take the time to find the receipts from the purchases. After sending the documentation to the hotel, we were supposed to get a refund, but the hotel said that they had a technical problem and then stopped talking to us. I strongly advise against it. Fraudsters.…
If you read through the 4- and 5-star reviews, you will get an excellent idea of the experience at this resort: relaxing vibe, great food, very well kept grounds and pools and a staff that seem to be totally focussed on making your experience fantastic. Yes, there may be the odd imperfection, some of which are noted in the reviews with lower ratings, but to us, they never rose to the level of needing to take away a star. Plus, the management is working hard to address the imperfections - it's a process. A recent review noted that there are only three dinner restaurants to choose from. While that is an accuate statement, what they didn't mention was that each restaurant has two menus that alternated nights - Olena: Mediterranean and Italian; Amaya: Asian and Steak House; Piragua: Mexican and Caribbean. When added to the Dominican buffet at the pool one night, we were able to eat off a different menu every night during the week. Also not expected, Indigo had a buffet in addition to a la carte, if you just wanted a quick breakfast. And, CocoCafe had small sandwiches at lunch, if you just wanted something to hold you over to dinner. The food was generally very good, although there was the occasional miss. One example was the "Classic Fajitas" at Piragua. They might have been a chef's interpretation of fajitas, but they weren't Classic Fajitas. Not everyone will like every dish that is available. But it's part of the experience. You can always order room service. As said, the food was generally very good. Our favorite restaurant was Olena. As mentioned, the staff are incredible, and obviously well trained. Our thanks to: Indigo: Frank, Eduardo (Mr. Coffee), Pahola, Melane, Brenda, plus Serginia and Geraldine who were the first smiling faces we saw each morning. My apologies to the other ladies whose names I unfortunately I can't remember. Olena: Felix, "Super" Luis, Marlene, Sorenya (?) CocoCafe: Marissa Lobby Bar: Rosie Housekeeping: Juona And our concierge: Alejandro Please change the corporate policy and have the staff wear name tags. I would rather address people by their names. Everyone says "welcome home". Well, I know the names of everyone at my home. Please reconsider.…
Great staff. Clean property Great service . Beautiful beach and rooms are clean Javier from UVC was great to deal with and answered all our questions Alejandro the concierge was always friendly and met with us every day and provided great service to me and my wife. I would recommend this resort if you are looking for a relaxing vacation.
We have stayed at several Sandals, Excellence, Secrets and Breathless Resorts and this was our favorite. This is and AMAZING place for those that want smaller (100 rooms) , quiet and beautiful grounds. We had a walk out OF Room with plunge pool. Staff was fantastic (ask for Ray Ray as your concierge/butler) and very attentive and friendly. Beautiful beach with no other shared resorts or beach vendors (just a few approved ones) .Beach huts, no crowds and river pools through out. Super clean resort! Only a few minor cons: 4 restaurants ( 1 was lunch and breakfast) and no real buffet other than breakfast .Plenty of on-menu options for all meals and dinner choices rotated. Food was very good but maybe not for foodies. We really liked the 24 hour delivery including my wife'sbirthday dinner on our patio. Some entertainment at night . Drinks were hit or miss and the lobby bar was top notch (its all about the bartender!) Gym equipment needs upgrading and room floors and furniture were beat up . Spa really nice! Horsesback rides on the beach. This is truly a 5 Star resort but still needs some updates which Hyatt is in the midst of. Highly recommend this resort for a super-relaxing vacation!!…
There were so many great things about this resort and a few negatives. Positives: the food was amazing. (Although note it says 5 restaurants, it's really 3 restaurants--one beach cabana type spot for lunch, and a coffee shop--so really only 3 restaurants for dinner.) The resort grounds are very spa-like and zen so you feel like you're on a retreat. I also loved the rooms themselves. The whole place was very peaceful and is great for couples. I wouldn't recommend it for a family with young kids. We had a couples massage and it was amazing. Now, a few negatives. 1. Be prepared to be constantly up-sold on activities, time-shares, etc. It was annoying and detracted from our visit. 2. You get a personal concierge who is supposed to help you plan activities etc. Ours was pretty much useless, messed up our dinner reservation on NYE so we didn't have one, and just wasn't helpful. Ours also gave us a tour of the property and did not take us to the spa, gym, or the amazing hot tub. So we didn't even know about the hot tub until half way through our trip! 3. Laundry is included but you have to itemize every piece of laundry which is annoying and they don't tell you it up front. 4. They say they are giving you a large amount of resort credit for spa services and activities but it has to be "activated" right away or you lose it, and it's broken down into $20 toward a bottle of wine, $80 toward a private dinner, $60 toward a spa service (amounts approximate) so you end up either not using all of it or being upsold on paying the rest. 5. The gym is very small and unimpressive. Would be nice if they added at least one Peloton, and more importantly the (very few) exercise classes are a joke. I did yoga and pilates and they were taught by what seemed like random people who work at the resort and were not good at all. Plus, I showed up to the location listed in the schedule for the day and it was not the right location. Same for the time listed. 6. The beach is beautiful and there are great lounge chairs but beware of the coral rocks in the water! I love swimming in the ocean and it looks like it's sandy when you go in but there are massive coral rocks that you can't see and then you bump into them or step on them and cut up your feet. I know this review now mostly seems negative but we really did have a wonderful stay. I just want to point out the negatives that I wish I'd known before I went.…
My wife and I just came back from 7 days at Zoetry and it was amazing! Guests are truly pampered from the moment you step onto the property until the second you leave. It was honestly the most relaxing place we have ever been to and we are already planning a return trip.
Just home from hosting a Pilates group at Zoetry Aqua. Im not sure where to start other than a HUGE thank you to all who assisted us. Albania in Weddings-You were an absolute joy to work with. Anyone would be blessed to work with you while planning their wedding at Zoetry Aqua Punta Cana. You handled all my "asks" without issue from changing a guest room to arranging group dinners. I truly appreciate the Suite tour, and hope to be bringing a large family there in the near future. Ray Ray, Jeti, and Super Mario-You are what makes this resort 5 star! Your level of service is superb. Your attention to detail helping with my group made things so much easier for me. The three of you had my friend and I laughing each day. You guys were beyond fantastic! This was my first time at a Zoetry property and we picked just the right place for a Pilates Wellness retreat. The resort is quiet so if you are looking for a party, go down the road to Breathless, then come here to decompress for a few days! The food was amazing and always something available. Very easy to order room service from the iPad in the room. The presentation of each meal was beautiful. Spa-We had a free 20 minute massage which lead to us booking full treatments. The spa is beautiful. The use of the hydrotherapy pool w/o having a service is a huge plus. What a great place to recharge! I can't wait to come back!!! Thank you Zoetry Aqua Punta Cana! …
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