Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican Republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service.
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Nestled on a pristine beachfront, Tortuga Bay Puntacana Resort & Club is lauded for its tranquil atmosphere and luxurious amenities, including VIP airport service and personal golf carts. Guests rave about the spacious, immaculate rooms and the attentive, personalized service that makes them feel like VIPs.
With its serene location and a plethora of activities, many find the resort well worth the expense, offering an exceptional value for a restful and indulgent getaway.
Location
Beachfront
Atmosphere
Tranquil
Rooms
Spacious
Value
Exceptional
Cleanliness
Meticulous
Service
Attentive
Amenities
Outstanding
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So much to say about this wonderful vacation! First of all the location is perfect , a set of 13 spacious villas right at the beach, all of which look out at the ocean and palm trees. We had a one bedroom villa and were surprised to find it had two large bathrooms and a very spacious deck. Linens and amenities were first rate. The beach itself is gorgeous, with soft white sand and perfect swimming conditions. The staff are incredible! First of all your assigned concierge checks in with you daily to make sure you have everything you need. Special thanks to Diana and Ciara who took such great care of us, including surprising us by creating a bubble bath with flower petals while we were at dinner! The spa was amazing, we had facials and massage. The food is delicious. A small breakfast is included , with additional options you can order for a reasonable amount. The restaurant staff are gracious and friendly. Thank you so much Eli, Victor, and everyone else ! Thank you also to the housekeeping staff! They came twice a day every day so we always had fresh towels and toiletries. You are provided with bicycles and a golf cart to get around the resort which was fun and convenient, and when we wanted to go into town they provided us with a ride. I could go on and on, but in summary it was a perfect location with luxe amenities and fantastic staff! We will definitely return to Tortuga Bay!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A 3 generational family vacation to celebrate 5 milestone birthdays and Tortuga Bay did not disappoint. VIP arrival service from stepping of the plane, buggy from the tarmac to an arrival lounge, immigration and bag pick was taken care of and we were then whisked off in a brand new Suburban by a wonderful driver for the short 10 minute drive to the resort. Greeted by one of the great ambassador team, Valentina, and then seated for a leisurely breakfast while our rooms were being prepared. We were welcomed by several of the Tortuga Team including the general manager Blanca, as well as the exceptional restaurant team. Our rooms were made available by noon with golf buggy’s and bikes parked outside for our use during the stay which was really nice. The rooms were spacious, comfortable, and well appointed and just steps from the beach. A quick change and we were quickly met by Hector and Manuel from the excellent beach team that set up 10 loungers and the necessary umbrellas under several palm trees, very few people on the beach, as good as being private. Carlos was our main ambassador during our stay, he set up a volleyball net, soccer goals, and provided snorkel gear for our use for the stay. He was on hand for our entire visit helping with restaurant reservations, excursions, and went as far as to set up a birthday celebration event for the family, he was amazingly attentive and so friendly. The ambassador team set up a group whatsapp chat, anything you need can be relayed there and it’s taken care of almost immediately. This level of service was true of all of the team at the resort. Antonio was our main go to at the restaurant for breakfast and dinners, he is first class, it was a pleasure to see him every morning, nothing was too much trouble, he really wants to make everything perfect. One of the family is celiac and needs to avoid gluten, he was my go to to ensure things were handled properly. The entire restaurant bar team were friendly and attentive but not intrusive, Jhoan, Alcedo (great saxophone player) and Jhonson to name just 3. Breakfast quality was excellent. The cleaning team did an immaculate job, Monica took charge of our room and did a fantastic job.Other things we liked included the lagoons, the car service to other properties and the Village. The tennis center was a short buggy ride and also very good. The beach is very nice although as per other reviews the seaweed means it’s not 100% perfect but it’s cleaned 2 times a day and it didn’t impact our overall enjoyment and the palm tree lined bay looks lovely. In summary a deserved 5 star review based on exceptional service and a wonderful property, we had an amazing family vacation and would return!
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Date of stay: July 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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As someone who seldomly indulges in luxury vacations at upscale hotels, this is one of the few ones that is actually worth the bucks. The level of service provided by every staff member was unparalleled – they went above and beyond to attend our needs. The facilities were just chef's kiss. The meticulous attention to detail truly set Tortuga Bay apart from other luxury hotels.Tortuga is a hidden gem that exceeded all our expectations.
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Date of stay: August 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Exclusive hotel! It is located in a complex with a golf course, spa, La Loya restaurants, Playa Blanca, Oscar de la renta tennis center, Ojo IndÃgenas park, among others. You feel special from the reception at the airport (we stayed in the VIP room while an employee picked up our bags, we went through a separate immigration process without a queue), until we got into the hotel car that was waiting for us right at the exit. The hotel is close to the airport but it is not inconvenient at all. The villas are wonderful, I stayed in one with 2 bedrooms (the rate includes breakfast a la carte) a pantry with microwave, coffee machine and minibar, two huge bathrooms with bathtub, a huge living room between the two bedrooms and a balcony delicious sea front! Each villa has a golf cart as well as a bicycle for each guest with our name on it! Gym is excellent! The pool is not facing the sea but next to a bar and restaurant. White sand, coconut trees, blue sea and peace (for those with children, very peaceful), it was like a swimming pool on 600m of private beach! There are mosquitoes (but all of Punta Cana does) it's a good idea to take repellent (although the hotel supplies the pool). If you play golf, there is a course in the hotel complex and the Sixsenses Spa is wonderful with a huge pool right on the sand and a great restaurant there too! You can spend the day there, as it is part of the hotel. The pillows were so fluffy and the sheets were so nice that it was really hard to get up in the morning! And the return transfer and the VIP fast track were unparalleled: they checked us in at the airport (without queuing at all... and it was crowded), we went through x-ray and immigration through the VIP room just for us and were taken to the airport lounge to wait for our flight: with snacks, drinks and even a swimming pool, can you believe it? If you like exclusivity, this hotel was made for you!
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Date of stay: May 2024
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Trip type: Travelled with friends
Room Tip:Â Aproveite sua estadia e reserve um jantar no La yola. Passe o dia na piscina/praia do Spa e...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was one of the most relaxing trips ever. The service was impeccable, from the moment we stepped off the plane we were greeted by VIP service that whisked us through immigration via a lounge, and we were at the hotel within 15-20 min of getting off the plane. Our primary concierge Winifer was outstanding and went above and beyond several times to get the hot tub temp adjusted, and to surprise us with champagne and balloons in our room for our anniversary. Everyone at the hotel had the most pleasant attitude and were constantly trying to be helpful but not intruding. Jojo was a superb help at the beach bar and offered many great food options that weren’t always on the menu, such as fried snapper (AMAZING) and salt-baked mahi mahi. And finally the room and grounds were impeccable, it felt like we had the resort to ourselves most the time, and we enjoyed long bike rides, many dips in the pool, long walks on the beach, and a trip to the ecological park next door. We were in heaven!
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Date of stay: December 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was our first time at DR and we are so glad we avoided the more popular hotel areas and stayed at Tortuga Bay. This is what a luxury vacation should be like. Every single staff interaction was just so pleasant. Our breakfast wait staff knew all our names and offered delicious fruit and bread selections along with breakfast. The Ojoj Indegenias reserve just a quick golf cart ride away was such a treat - lagoons you can swim in with turtles and fish - you can hang out here with a picnic basket from the hotel for hours. Many lagoons we had to ourselves. The beach staff was also well organized and attended to our needs with chairs, umbrellas at the right angles, drinks and food. La Yola restaurant was beautiful and such a treat! Our 3BR ocean front villa was absolutely spectacular with fresh fruit and bottled water sent to our room every day. One note for families with younger children ... our villa had separate upstairs (1BR/2BA) and downstairs (2BR/2BA) entrances. We took the upstairs bedroom and kids were all downstairs. It's extremely safe and our kids are a bit older - so no issues there. But when booking, you may consider just booking one floor if possible. Not sure if this is the setup in other villas. Golf carts were a blast too!
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We just came back from a perfect family vacation at Tortuga Bay Punta Cana. We were looking for a place that would be perfect for young children, parents, and grandparents that came with us. This was the perfect place. The kids loved getting up in the morning and opening the back door of the villa and walking to the beach and playing. They also LOVED Playa Blanca, easily accessible with our golf cart. Playa Blanca is beautiful and we would spend mornings/afternoons there; great lunch options! This is a boutique hotel experience, this is not a huge resort, and exactly what we were looking for; it will be quieter than a typical beach resort, but again, we sought this out and truly appreciated their claim to "understated elegance". It definitely was there! The hotel pool is small and intimate, perfect for us as we wanted to avoid crowds. We often felt like we were the only ones at the property, but come breakfast and dinner time could tell many were there with us. The breakfast that is included is absolutely delicious with, again, many options for our varied needs (our order would regularly include dishes as varied as french toast, egg white omelets, and the Dominican Brkfst dishes). The staff is very professional and friendly. Specifically our villa managers Gerardo, Carlos and Fary were great. Always attentive, available, professional, and supportive in helping us have a relaxing time away. I will say that the hotel's beach can suffer from seaweed on the shoreline, though they would actively clean the beach up. We went during the high season for seaweed, so I would check with the hotel. Playa Blanca was immaculate, so you have that option; we found it to be a great one as our small children wanted to see the schools of fish swimming next to them. This was a perfect getaway for us and we will absolutely be going back. So much so, we are setting aside the days for our next visit with the staff (they will provide a special rate for repeat customers). Finally, the VIP experience at the airport was incredible. Tortuga Bay has a VIP experience within the airport's VIP offering; for example, Tortuga Bay has it's own lounge within the VIP lounge at the airport. The speed to get through lines and ease of it all was worth it for a group of people with varied age ranges. Highly recommend Tortuga Bay Punta Cana!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our family spent 5 days at the wonderful Tortuga Bay last week. From the moment we got off the plane, we were impeccably cared for. The VIP airport service was HUGE, and a factor I'd only glossed over when booking. Their ambassadors guided us through the airport, allowed us to bypass longer customs lines, and gathered our bags while we waited in the lounge.
We arrived and were given a tour by Ciara, one of our two Embajadores during the stay. The team (Ciara and Tommy) checked in with us via WhatsApp daily. Every restaurant reservation, excursion reservation and transport request was attended to straightaway. We never had to wait for anything and every staff member was so lovely.
The villas are extremely spacious and comfortable. We had a 2BR/2BA villa - our kids' bedroom was on one side and ours was on the other. Every villa has a large patio or balcony space. We had coffee each morning in the loungers facing the Caribbean Sea.
The staff at the beach bar was also exceptional. Both Manuel and Hector went above and beyond to make sure we had what we needed to be comfortable on the beach - setting up our chairs, bringing chilled water bottles, taking drink and food orders, etc. The beach is spectacular and was never once crowded. I have to imagine that the resort was full but as a guest, it never felt that way. We never had trouble securing chairs either at the beach or pool. The ability to take the golf cart on a ten-minute drive up to other parts of the Puntacana Resort was also great (but the beach at Tortuga Bay was the best one!)
Highly, highly recommend booking your next getaway here!
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Date of stay: February 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our group of four adults (two sisters, one spouse, one friend) had a fantastic week at this intimate, elegant resort within a resort, located just minutes from the PuntaCana airport. Our 2 bedroom, 2 bath villa was 50 feet from the beach and perfectly set up for the four of us. We went the last week of May and virtually had the private beach to ourselves. We loved our morning coffee on the terrace, the bountiful breakfasts at Bamboo, beach walking and lounging time including kayaking and paddle boarding, bicycling and golf carting around the huge PuntaCana Resort property, massages at Six Senses spa, and swimming in the crystal clear lagoons at the nearby ecological resort. A highlight of the trip was a festive private bbq on the terrace of our villa. Dinners at Bamboo, La Yola, and Brassa (at the Westin) were excellent. All staff were personable and helpful; communicating any requests via our WhatsApp group worked well. My suggestions for improvement are relatively minor, not deal-breakers: upgrade all tv’s to smart tvs with Internet connection; hot tub needs to be hot; modify electrical outlets in the villa for easier access to charge electronics; supply dish towels and dishes in the kitchenette; switch to bottled water bottles that are easier to open; implement a pooled tip policy for staff. All in all this trip exceeded expectations and we would definitely return.
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Date of stay: May 2024Trip type: Travelled with friends
Room Tip:Â Villa 6141 was wonderful. Bring snacks for between meals.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed for 4 nights at Tortuga Bay, an incredible hotel that is worth every investment. From your arrival in Punta Cana, at the airport until your departure, you will feel pampered and well looked after at all times. My lovely ambassador, Ciara, was very kind and attentive, from bringing us beach toys for my 2-year-old son, to recommending trips and things to enjoy the day with my baby. You will feel like you are in a beach house in paradise as the beach is calm, clean and practically deserted. The resort is extremely private, the staff are very kind and discreet The cleaning of the villas is extremely rigorous. At breakfast, every day we were received with lots of love, especially my son, the attendants Vitor and Antônio were always very kind and helpful and welcomed us with a beautiful smile.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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