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This was quite simply the best family vacation we have ever been privileged to have. First, the staff takes customer service to a whole new level. Thank you Victor, Roselin, Ceasar, Antonio, Damian, Jose, Beddy, Israel, Josie, Sylvia, Francisco, Carlos, Ramon....oh forgive us if we...More
3 Thank Trent M
Response from Puntacana Resor... a, Special Services Manager at Tortuga Bay Hotel Puntacana Resort & ClubResponded 1 week ago
Thank you for taking the time to give your feedback following your recent stay with us at the Tortuga Bay Hotel at Puntacana Resort and Club. We are absolutely delighted you enjoyed your stay with us and that we met your expectations. We are all...More
I agree with all the reviews. The property is gorgeous and meticulously maintained. The room was beautiful and perfectly appointed. I loved that it is a smaller property thus you are not on top of other guests. The service is almost too good, they are...More
5 Thank neverstaysahome
Response from Puntacana Resor... a, Special Services Manager at Tortuga Bay Hotel Puntacana Resort & ClubResponded 5 weeks ago
We appreciate you taking the time to write your comments on Tortuga Bay Hotel at Puntacana Resort and Club after your recent stay. We are delighted you decided to stay with us on such a special occasion as is your birthday and we...More
Yes, the seaweed problem for 2 people who love the Caribbean waters was a huge disappointment but the rest of the resort was so beautiful and the service was the best we have ever had that it still made our stay really terrific. From the...More
3 Thank rene89
Response from Puntacana Resor... a, Gerente de Servicios Especiales at Tortuga Bay Hotel Puntacana Resort & ClubResponded 31 July 2018
On behalf of all the staff, we would like to thank you for your very nice words!
We are so happy you enjoyed your stay with us and that you rate highly our service due to the kindness of our staff!
My husband and I stayed for 4 nights at the Tortuga Bay in Punta Cana. There were a few issues, but overall, it is a lovely property. The good first: The property is in perfect condition. The buildings are well maintained, the grounds are immaculate,...More
5 Thank Jewels1698
Response from Puntacana Resor... a, Special Sales Manager at Tortuga Bay Hotel Puntacana Resort & ClubResponded 18 July 2018
Many thanks for taking the time to give your recommendations following your recent stay with us at the Tortuga Bay. Hotel at Puntacana Resort and Club We are delighted to know that you enjoyed your stay and that you felt accommodated by our...More
For the past 20 years my husband and I have taken mother away to the Caribbean for a relaxing beach vacation. My mother who is now almost 86 has mobility issues and what she enjoys most is sitting on the beach, umbrella drink in hand...More
20 Thank AntoniaNYC
Response from Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & ClubResponded 13 July 2018
Thank you for taking the time to share your experience with us.
I regret that your visit was not what you, or we, had hoped, and I apologize that I was not able to rectify the situation to your satisfaction when we spoke....More
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with ...Moreinteriors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
You can snorkel and see stingrays. At this writing due to Saragossa infestation you cannot swim as the sea is dark green from decomposed seaweeds. Call before coming. You can snorkel at the lagunes near by.